Responsibilities
工作职责
1. Work closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
2. Provides a courteous and professional service at all times;
3. Facilitate the process of producing food from scratch to final produce which comply to strict hygiene standard and according to recipe;
4. Help in keeping par stocks and to ensure sufficient supplies at all times.
1. 与其他同事积极灵活地合作,以酒店的总体业绩和客人的满意为重点;
2. 服务中保持礼貌专业;
3. 按照食谱优化生产流程并严格遵守相关卫生标准;
4. 帮助保持标准库存并确保库存充足。
Preferred Qualification and Skills
优先考虑的资格与技能
1.High school education, cooking school or culinary institute education or equivalent experience;
2.Mandarin speaking is a must and work authorization in China is required.
1.食品烹饪相关高中学历或相关工作经历;
2.能够讲普通话及具备在中国工作的许可。
Responsibilities
工作职责
1. Delivers the brand promise and provide exceptional guest service at all times;
2. Be familiar with the hotel’s products and services and policies;
3. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager / Guest Services Manager immediately.
1. 确保遵循品牌承诺并始终提供优异的对客服务;
2. 熟悉掌握酒店的产品知识、服务标准及酒店政策;
3.礼貌并有效地处理客人和员工的投诉或询问,将客人投诉立即汇报至助理经理或宾客服务经理。
Preferred Qualification and Skills
优先考虑的资格与技能
1.College graduate or Certificate;
2.Good Communication skill and fluent verbal English;
3.Mandarin speaking is a must and work authorization in China is required.
1.本科学历及具有学历;
2.良好的沟通能力及熟练的英语口语;
3.能够讲普通话及具有在中国工作的许可。