Job Level 岗位级别：Line staff 基层员工
Report To 汇报给：SPA Supervisor 水疗主管
Position Overview 岗位概述：
This position is only open to trainee or post-retirement employee.
该岗位只对实习生或退休返聘人员开放。
TheSpa Attendant addresses the needs of all guests and ensures and exceptionalguest experience. As an attendant can show you warmly welcome to guest andassist guest immediately, the most core service is that ensure all decorationthroughout the Spa always looks fresh and to standard. Do the clean up whenguest finish work out or their spa treatment. And have good team work to ensureeffective running of Spa department.
水疗服务员需要准确的知道客人的需求以确保达到客人期望的体验值，应秉持热情的以及及时的服务客人，核心的服务之一是确保水疗中心的设施设备以及装饰达到标准，消毒和打扫理疗房和健身房，有良好的团队意识确保部门每日运营。
The Role 岗位职责：
Follow proper payroll and key procedures
遵循正常上班考勤制度和上班流程
Follow proper procedures and keep to stricttime management
遵循上班流程操作和严格的时间管理
Provide information and assistance to Resortguests as requested, give them an orientation and be familiar with all Resortservices and hours of operation.
根据客人的需求提供相应的信息和协助，介绍并熟悉服务流程和运营时间
Ensure all decoration throughout the Spaalways looks fresh and to standard.
确保水疗中心所有装饰物品干净达标
Ensure the ambience of the spa is maintainedto standard
确保水疗中心环境达到标准
Escort guests to and from the Spa, alwaysbeing polite and calm
陪同客人时保持礼貌与平静
Co-ordinate duties between 2 spa attendantshifts so that Spa always looks immaculate.
遵从水疗中心服务员排班2班倒已确保水疗区域的整洁干净
Plan ahead to ensure delivery of fresh flowersand supplies when needed
每日营业前准备好鲜花
Work closely with the Engineering departmentto administer preventative maintenance
与工程部有着良好的工作关系，确保设施设备的维修
procedures and to limit equipment down time byensuring proper care and use
正确的保养和使用设备
Report equipment malfunctions promptly andaccurately
及时准确的报告设备故障
Receive and deliver information promptly andaccurately
及时准确的接受和传递信息
Supplement heavy cleaning performed byHousekeeping by touching up sinks, counters, floors, showers, bath tubs, steamrooms and other areas as necessary
当有必要时,需要清洁水槽、柜台、地板、淋浴、浴缸、蒸汽房和其他区域
Work as part of a team to ensure effectiverunning of Spa department
紧密的团队合作确保部门高效的运行
Prepare the treatment rooms for the guest
为客人准备理疗房
Receive goods from stores and deliver to spasafely
从仓库领货并送至水疗
Keep the linen and inventory room wellorganized and tidy
保持布草的盘点房摆放干净，整洁
Take reasonable care to perform duties asinstructed, and to prevent injuries to self and others.
根据正确指导，细心的工作，以防自己或别人受伤
Identify and report hazards
认知和报告危险
Ensure The Spa is closed down and allprocedures followed at the end of the day
确保水疗中心在一天结束时完成所有工作程序
Respond properly in any Resort emergency or unsafetysituation
在任何紧急或不安全的情况下都要做出适当的反应
Perform other tasks or projects as assigned byResort management and staff
执行管理层和员工分配的其他任务或项目
Talent Profile 能力&技能需求
Modest, Warm with sense of service
谦逊有礼，亲切温暖，有服务意识
Have sense of team work
有团队协作精神
High standard of cleanness
高标准清洁水平
Effective communication skills
有效的沟通技巧
