【职位描述】
Primary Responsibilities主要职责
• Ensure guest requests are handled in a timely manner.
• Ensure owner profiles are kept up to date
• Be fully knowledgeable of complex facilities，Responsible for the owners to check in, repair, inquiry, complaint handing ,property fees collection and other servies.
• Advise guests of points of interest in the surrounding area.
• Ensure all key minimum standards are kept to the highest level.
• Ensure a neat and tidy appearance at all times.
• Ensure the efficient and prompt handling and delivery of all messages, facsimiles, mail and parcels within the residences.
• To be familiar with all guest services and information they may require.
• Be familiar with all hotel policies and ensure to keep informed all changes and additions.
• Maintain a library of all relevant directories and business information.
• Be familiar with all the courier companies and their charges.
• Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events.
• Ensure desk, lobby, residences entrances and baggage area is kept clean and tidy at all times.
• Ensure all Residences equipment is accounted for and is in good working order.
• Attend meetings as required.
• Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP’s.
• Project and maintain the image of the highest standards within the Residences at all times.
• Advise the Residences Management of all guest comments.
• Record all incidents or service failures.
• Maximise the sale of our internal outlets.
• Maintain amicable and co-operative working relations with other departments in the Hotel.
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.
• Attend any courses Management may deem beneficial.
• Any additional duties as assigned per operation needs
• 确保及时地处理客人要求。
• 确保业主的信息得到及时更新
• 全面了解公寓的各种设施，并负责为业主办理入住、报修、问询、投诉处理、物业费收缴等服务。
• 向客人介绍周围的名胜景点。
• 确保所有关键的最低标准保持在最高水准。
• 始终保持仪表整洁。
• 确保与服务生一起高效、及时地处理和递送公寓内的所有信息、传真、邮件和包裹。
• 熟悉客人需要的所有服务和资料。
• 熟悉全部公寓政策，确保了解所有的变更和新增规定。
• 保有所有相关目录和业务资料库。
• 熟悉速递公司的业务和收费。
• 熟悉公寓的全部日常活动和事件，保持有关的桌面文件夹。与这类事件有关的所有礼宾员共享这些信息。
• 保证前台、大厅、公寓入口和行李区始终是干净、整洁的。
• 确保所有公寓设备运转正常。
• 按要求出席会议。
• 帮助顺利完成接送服务，确保所有即将抵达和离去的所有VIP的信息已传递给机场代表。
• 始终突出和保持酒店内的最高标准形象。
• 把所有客人的意见通告公寓管理层。
• 记录一切事件或服务问题。
• 最大化内部餐厅的销售。
• 与酒店其他部门保持愉快、合作的工作关系。
• 遵守一切健康安全法规，保持对同事和自己都安全和适当的工作习惯。
• 参加管理层认为有益的课程。
• 根据需要调整担任其他被安排的工作职责。
Knowledge and Experience知识和经验
• Proficient in the Mandarin (verbal & written), second language is an asset.
• 1 year previous experience as a Hotel Concierge in a luxury hotel desirable，or Experience in high-end property service.
• Excellent knowledge of Chengdu and surround area a asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• Knowledge of Windows, MS Office Suite an asset
• High-end residential service experience is preferred
• The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Residences. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.
• 最好在豪华酒店拥有1年的酒店礼宾经验，或者高端物业的服务经验。
• 熟悉成都及周边地区的人员优先。
• 必须能够在压力且多变的工作环境下处理多项工作任务，并保持平静及团队合作精神
• 工作时间必须灵活。
• 具有Windows、MS办公软件者优先
• 高端住宅服务经验优先
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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