1. Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO’s (Goals Program)
在制定和实施战略计划,预算和KPO(目标计划)时,协助提供财务指导。
2. Prepare consolidated quarterly position assessments for the General Manager.
向总经理提供季度财务情况汇总分析报告
3. Implement and review financial controls and policies
执行和审查财务管理方法和规章。
4. Analyze financial and management reports
分析财务和管理报表。
5. Manage internal and external audits when they occur
对内部及外部审计工作进行管理
6. Provides administrative support to Management with reference to policy enforcement, business advice and operational assistance
通过推进执行管理政策、业务发展建议和运营支持等方式向管理层提供行政管理支持
7. Provide guidance and consultation to department staff, train them to perform job duties.
对部门员工提供指导和咨询,培训员工履行岗位职责。
§ Ensures professionalSales Calls using Hyatt’s Consultative Selling principles and SMART Sellingphilosophies.
确保根据凯悦资深销售原则和智能销售理念进行专业的电话销售
§ Carefully plans SalesCalls into defined objectives.
根据既定目标细心制定销售通话
§ Maintains a detailedknowledge of hotel facilities, features and services.
详细了解酒店设施,功能和服务
§ Conducts extensivecompetitor researches and maintains excellent product knowledge of the Hotel.
对广大的竞争者 进行研究,并维护酒店的产品知识
§ Systematically andefficiently calls on allocated Accounts within assigned sector and reportsfindings and opportunities to the Sales Manager / Associate Director of Sales.
系统有效的对指定部门进行帐户分类,并将结果和机遇报告给销售经理/销售部副总监
§ Follows up sales leadsto identify prospects.
跟进销售咨询,并确定潜在生意的意向。
§ Ensures a high levelof exposure for hotel through direct sales solicitation of telephone contactand written communications.
通过直线邀约的电话联系和通信设备确保酒店高层的接触
§ Entertains andconducts hotel inspections to clients whenever required.
必要时,将酒店的娱乐和运行介绍给客户
§ Establishes andmaintains strong relationship with the established clientele and constantlyexplores new business opportunities.
建立和维护已有客户群,并不断发展 新的客户
§ Achieves the monthlyand annual personal target and the segment target room night production androom revenue.
完成月度和年度的个人目标,以及房间收入的部门目标
§ Liaises and worksclosely with the related operation departments ensuring guests requests andexpectation are being met.
同相关部门协调合作,确保客人的要求和期望达到满足
§ Prepares and ensuresall Events Orders are distributed to concerned departments on a timely manner.
准备和确保所有的事件命令都及时的传达给相关部门
§ Ensures that anefficient and accurate filing system, both manually as well as electronicallyis maintained at all times.
确保高效准确的备案系统,包括手工和电子系统。
§ Maintains complete andsupported records of all Sales Agreements, Contracts and Quotations for theHotel.
保证销售部所有协议,合同和报价单的完整
§ Establishes anefficient Trace File to ensure that all business booked is properly tracked.
建立一个有效的追踪档案,确保所有的商业预定都合理的跟进
§ Provides accuratereporting of business booked to the Sales Coordinator for monthlyconsolidation.
准确的提供向市场协调员预定的所有商业预定报表
按需要与酒店其它部门进行合作、协调和沟通。
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视。
Responds to guest needs and resolves related problems
就客人的需求做出反应并解决相关问题。
Supervises and directs Reception and Reservations personnel.
对接待部和预订部工作人员进行监督和指导。
Supports and assists Front Office personnel and all departments at peak periods.
在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
Ensures VIPs and priority club guests receive special attention
保证贵宾和优悦会会员受到特别关照。
Inspects front of house and back of house regularly for cleanliness.
定期检查一线各部门和二线各部门的清洁状况。
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行。
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督员工的行为、制服穿着、卫生和外表形象。
Provides input for Front Office meetings.
为前厅部会议提供信息 。
Promotes inter-hotel sales and in-house facilities.
促进店际销售及推销酒店内的设施。
Checks billing instructions and monitors guest credit
检查结帐说明并监督客人信用情况。
Analyses and approves discounts and rebates.
分析和批准打折相关事宜。
Analyses the rate variance report to ensure rooms revenue control
分析房价差异报告以保证控制客房收入。
Takes action with the Property Management Systems (PMS) in emergency situation.
在紧急情况下使用酒店管理系统(PMS)。
Fully conversant with all hotel emergency procedures.
熟知酒店紧急情况所有处理程序。
Ensures front line staff complies with FIT marketing techniques and maximize sales.
确保一线员工遵从散客市场技巧并最大化的进行销售。
Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。