To supervise the other guest service and the Front Desk attendants. To ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the above-mentioned areas are working in a professional manner at all times. Responsible for hiring, training and development of all concierge-related associates, so they are hospitable, outgoing and guest oriented.
监督其它宾客服务部及前台员工的工作。保证他们遵循酒店的规章制度,服务程序及标准并致力于提高所有客人的满意度。确保以上工作区域的员工能始终保持专业的态度。负责所有宾客关系员工的雇用,培训和发展事宜,使他们成为热情的,友好的和以客人为宗旨的员工。
岗位要求:
Position Qualifications:
1.Complete the work according to the requirements of each department.
按各部门要求完成工作。
2.Mainly in the FO, HSKP, F&B, KIT and other departments.
主要是在前厅,客房,餐饮,厨房等部门。
3.Aspire to a career in the hotel industry.
立志在酒店行业发展。
4.Have a hard-working spirit.
拥有吃苦耐劳精神。
5.Good English is preferred.
英语良好为佳。