Job Description 岗位职责:
1.Ensures the department operates with a sales attitude and all employees are aware of Sales opportunities within the hotel which will assist with the maximization of revenue.
保证部门的积极销售状态,这将有助于收入的最大化.
2.Develops and implements process and guidelines for managing the hotels inventory.
发展和实施过程的指导方针来管理酒店
3.Ensures that all VIP requests are handled appropriately.
确保所有VIP请求得到妥善处理
4.Controls room availability to reservation agents and Worldwide Reservation Services.
控制房间预订代理和全球订房服务的可用性
5.Increases average rate by training employees in appropriate sales techniques on a regular basis.
培训员工提高业务和销售技巧
6.Schedules employees in accordance with forecasted business
根据时间表预测业务
7.Provides reports analysing rates, occupancy, etc. to management team.
为管理团队提供报表,分析率,入住率。
8.Update regularly reservation selling scripts to ensure user friendly and maximizinkey benefit
定期更新预约销售来确保利益和客户的最大化
9.Communicates all hotel information to the Brand World Wide Reservations Centre (WRC).
与全球所有连锁酒店的预订中心交流
10.Conducts daily (or as required) updates of the CHW Database Management System.
每天更新数据库管理系统
11.Communicates package plans and promotion summaries.
交流预览计划和提高总觉能力
12.Communicates with the Accounts Department to ensure credit has been established by companies wishing to charge back costs to their company.
与财务部沟通,确保那些希望收取回成本的公司与他们建立良好的信誉 。
Job Requirements 岗位要求:
1. Minimum Five years hotel reservation experience
至少五年的酒店经验
2.Experience working with a reservation system
有预订系统的工作经验
3.Proficient computer skills including Microsoft Office suite
熟练的计算机技能,和文字编辑能力
4.Strong verbal and written communication skills
良好的口头和书面沟通技巧
5.Strong mathematical skills,Strong analytical skills
良好的数学和分析技能
Assist DOS/DOSM to conduct annual revenue plan, marketing budgets, sales forecast
协助销售总监
/
市场销售总监执行年度收入计划、营销预算及销售预测
Development of relevant action plans to ensure revenue target to achieve revenue, especially for
Corporate Market
制定相关的收入行动计划以确保达到收入目标
,
尤其是公司客户市场
Timely adjustment to maintain and increase the volume of business methods
及时调整维持及增加业务量的方法
Increase the average room rate
提高平均房价
Improve occupancy rates throughout the year
提高全年的入住率
Increase the volume of business during the off-season
淡季期间增加业务量
Develop existing markets
开拓现有市场
Manager level.
经理级别。
To be responsible for supervising the day-to-day operations of the Spa & Fitness Center.
负责并监管每日水疗及健身中心的运营情况。
Ensure the Spa & Fitness Center and facilities operate successfully and are individually profitable in accordance with the standard of the hotel.
确保水疗及健身中心设备运行顺利并达到酒店盈利标准。
Maximizes sales and revenues for the hotel and both treatment/ therapy rooms and guestrooms.
为酒店/理疗室/酒店客房最大程度的提高营业效益。
Personally, and frequently verify that guests are receiving the best possible service in line with Hyatt standards.
保证客人接受到凯悦标准的服务。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
根据顾客意见调查结果,确保所有改进措施贯彻执行。
Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa & Fitness Center services.
与客人建立和谐的关系并且处理客人对水疗及健身中心的投诉,要求和服务询问。
Responsible to drive and promote Spa and Fitness membership and maintain a close relationship with members.
负责推销水疗中心与健身中心的会员销售并与会员保持良好关系。
Design and implement monthly sales, promotions and motivation program in collaboration with the operation departments.
与酒店运营部门合作策划并贯彻每月销售计划/销售活动,并策划员工销售鼓励方案。
Maximize Retail Sales and Revenues through training and incentive program.
通过员工培训和奖励计划有效提高营业效益。