job overview职位概述
· Responsible for the operationalefficiency of all front office areas during shift and the service delivery ofthose areas. Provide timely andprofessional check-in/check-out services in accordance with established scriptingand standards.
· 负责管理所有前台单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
Duties andResponsibilities工作职责
· Conducts shift briefings toensure hotel activities and operational requirements are known
· 进行有效的交接班简报工作,以明确酒店活动和运营要求
· Supervise front officeoperations during assigned shift including:
· 在当班期间监督前厅部运营情况,包括:
o Maintenance of guest information
o 维护客户信息
o Maintenance of informationabout local events
o 维护当地活动的信息
o Compile occupancy statistics
o 统计入住情况
o Supervise the use of he publicaddress system
o 监督公共广播系统的使用
o Supervise group bookings
o 监督团组预订情况
o Assisting with seriouscomplaints
o 协助解决严重投诉问题
· Supervise cashiering activitiesduring shift including:
· 在当班期间监督收银活动,包括:
o Cash handling and bankingprocedure
o 现金处理和银行业务程序
o Dealing with irregular payments
o 处理非法支付情况
o Instructing staff in creditpolicies and facilities
o 就信用政策和设备对员工进行指导
o Instructing staff in cash securityprocedures
o 就现金安全程序对员工进行指导
o Carry out debtor control
o 实施应收帐款控制
o Prepare reports
o 准备财务报告
o Supervise the cashiering system
o 对收银系统实施监管
· Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Proficient in the use ofMicrosoft Office and Front Office System
· 熟练使用微软办公软件和前台系统
· Problem solving andorganizational abilities
· 具有解决问题和组织能力
Qualifications –
学历
· Diploma or VocationalCertificate in Hotel Administration, Hotel Management or equivalent
· 具有酒店行政管理,酒店管理或相关的大专学历或专业证书。
Responsibility 岗位职责
Handle departmental purchasing requirements.
处理部门的采购要求。
Convert operational forecasts into material demand plans and work with department heads and management to develop standard inventory and renewal levels.
把运营预测转换成为物资需求计划,与各部门领导和管理层一起制定标准的存货和续订等级。
Preparation of standard procurement specifications.
编制标准的采购规范。
Enter orders into the inventory system and generate purchase orders for the recipient based on the goods received.
将定单录入存货系统,并按收到的货物为收货方生成采购订单。
Identify and establish reliable supply channels.
确定并建立可靠的供应渠道。
Participate in service contract negotiations.
参与服务合同的谈判工作。
Implement company policy to identify and arrange adequate storage space for perpetual inventory items. Identify products and essential items to minimize costs.
执行公司政策,为永续盘存物品确定并安排充足的存储空间。确定产品和重要物品以便将成本控制到最低。
Obtain competitive offers and bids.
获取有竞争性的报价和投标。
Job Requirement岗位要求
Three years of relevant experience or an equivalent combination of education and relevant work experience.
三年相关经验或与此相当的教育和相关工作经验结合的背景。
Bachelor's degree in materials, purchasing management or related field.
具有物资,采购管理或相关领域学士学位。
Proficient in Microsoft Windows software, good writing skills.
熟练使用微软窗口软件,良好的写作技能。
Work experience in state-owned enterprise tendering and bidding.
拥有国企招投标的工作经验。