岗位职责 Job responsibilities  1、为销售总监提供专业、有力的支持，以达到战略目标。 Provide professional and effective support to Sales Director to achieve strategic objectives 2、同市场销售总监和收益经理一同制定市场推广战略和促销活动。 Work with Sales Market Director and Revenue Manager to develop marketing strategy and promotional activities. 3、通过发展并实施销售市场推广策略达到收益目标。 Through the development and implementation of sales marketing strategy to achieve revenue targets. 4、根据外部环境可能对销售产生的因素，制定不同的方案。 Make different plans according to the factors that the external environment may have on sales. 5、根据市场变化趋势，寻找竞争优势，提高市场份额。 According to market trends, to find competitive advantages, improve market share. 6、分析市场机会，制定具体目标，发展并有效实施策略和计划。 Analyze market opportunities, set specific targets, develop and effectively implement strategies and plans. 7、根据酒店的住房及会议情况，评估市场机遇，并协助其他部门（如：餐饮部，公关部等）宣传和推广促销活动。 According to the hotel's housing and conference situation, evaluate market opportunities, and assist other departments (such as: food and beverage department, public relations department, etc.) to publicize and promote promotional activities. 8、制定销售目标，对于与实际完成销售任务的差额，如何采取补救措施。 Set sales targets, and how to take remedial measures for the difference between the actual completion of sales tasks. 9、根据客户的需求，不时向客户更新酒店优惠政策。 Update hotel preferential policies to customers from time to time according to their needs. 10、针对特殊客户群体制定特殊的市场销售方案。 Develop special marketing plans for special customer groups. 11、维护客户关系，了解客户需求，掌握服务技能、销售沟通技能，做好客户反馈。 Maintain customer relationship, understand customer needs, master service skills, sales communication skills, and do a good job in customer feedback. 12、通过对酒店销售人员的培训、引导，提升住房率，给酒店带来收益。 Through the training and guidance of hotel sales staff, improve the occupancy rate and bring benefits to the hotel. 13、通过对销售人员的培训、引导，制定相应的规则，使团队销售潜力发挥到最大，建立荣誉感，提升忠诚度。 Through the training of sales personnel, guidance, formulate the corresponding rules, so that the team sales potential to maximize, establish a sense of honor, enhance loyalty.

餐厅经理，女性，年龄：35岁以内，身高168CM左右，有相关酒店或高档餐饮工作经验者优先，招聘人数：4-6名

SCOPE范围 Is incharge of the day to day operation in his/her respective outlet 负责相关领域的每日日常运营工作 OVERALLOBJECTIVES 总体目标 The job of Pastry/Bakery kitchen SousChef is executedsatisfactorily when: Should be in abidance with the expectations defined in the job responsibilities 应遵守工作职责中所明确的职位预期 Individual productivity, work efficiency 个人生产能力，工作效率 Training of staff and their performance 员工培训及其工作表现 Attendance and Punctuality 出勤并且准时 Man days of training attended 工作日参加培训 Employee Satisfaction Index measured on monthly basis 按月估测员工满意度指数  Achievement of food cost for the kitchen 完成厨房的食品成本目标 Setup and achieve Kempinski DNA commitments 制定并完成凯宾斯基DNA承诺 Specialist in related job field 相关工作领域的佼佼者 Is directly responsible for the efficient performance of the following: 对以下经营业绩负直接责任 RESPONSIBILITIES主要职责 Financial: 财务工作: ·     Helps to direct, control andco-ordinate the activities of all chefs and kitchen attendants, engaged inpreparing and cooking food, to ensure an efficient, profitable and smooth foodserve at all times 协助管理，控制和协调厨房内所有厨师和员工的各项活动。从事食品的准备和烹饪时，要始终保证有效，有利及流畅的食品供应 ·     Daily makes sure that there is nowastage in storeroom, refrigerators and freezers 每日对库房，冰箱和冻库进行检查，确保没有浪费 ·     Checks the quality and quantity offood received from the markets and stores 检查直购和库房提货的质量和数量 ·     Is always looking for cost savingand environment ideas 不断寻求关于节省成本和环境保护的想法 ·     Assists in operating his outlet atan acceptable food and staff cost 协助所在厨房运营合理的食品和员工成本 ·     Maximizes his productivity, in orderto minimize payroll cost 将员工生产力达到最大化，薪资成本最小化 ·     Assists the Executive Sous Chef tocontrol cost by minimizing spoilage, utilizing food surpluses and portioncontrol 协助行政副厨师长进行成本控制，将食品腐败降至最小化，对食物的盈余加以利用以及对份数的控制 ·      Monitors all kitchen operating costsand takes corrective action when necessary to reduce expenses 监控厨房内的运营成本，在有必要时采取纠正性的方式减少开支 ·      Keepgrooming match with standard.      据饭店及品牌标准保持个人仪容仪表。 ·      Conducthealth regulation, safety policy.      执行健康及安全法规、政策及程序。 ·     Settle danger situation and inform potentialdanger.      采取行动排除危险情况，并及时通知危险隐患。 ·      Carry out all the process of safetyemergency.      执行酒店安全紧急情况政策及程序。 ·     Keepanalysis, evaluate, improve self-behaviour.      不断分析、评估、改进个人工作表现。 ·     Complywith code of conduct.      遵守道德行为规范。 ·     Complywith Staff Handbook and related policies.      遵守《员工手册》的相关规定。 ·     Completethe temporary job assigned by the reporting leader.      完成上级安排的临时性工作。 Operational: 运营工作: ·     Entirelyin charge of Pastry kitchen's operating work in circumstance of ExecutivePastry Chef and Executive Pastry Sous Chef is absent 在没有饼房行政总厨/副总厨的情况下，全面负责饼房的运营工作 ·     Ensures that all food is preparedand served according to the standard set by Executive Chef 确保食品根据行政总厨所制定的标准进行准备和操作 ·     Produces and checks cooking andpresentation of food 负责对烹饪的生产和检查以及食品的摆盘工作 ·     Makes sure standard recipes areused, and food is presented according to pictorials 要根据标准制程和图解制作和摆放食品 ·     Makes sure that all machines, equipmentand utensils are clean and in working condition at all times. Checks all areasassigned to him in regards to sanitation and hygiene to prevent contaminationof any kind 要确保所有机器,始终保持干净和良好的工作状态。要保证所负责区域的环境卫生，预防任何形式的感染 ·     Ensure the Kitchen complies withhealth and safety standards as to prevent accidents 确保厨房始终处于健康安全的状态，预防事故的发生 ·     Maintains interdepartmentalcommunication to avoid frictions of any kind 维护与各部门之间的沟通避免摩擦的发生 ·     Ensures the quality levels ofkitchen production and presentation is maintained at its highest level at alltimes. 任何时候确保厨房制品的质量等级和外观都达到最高标准 ·     Creates new products 开发新产品 ·     Ensures that all mise- en place iscorrectly prepared prior to commencing service. 提供服务之前，确保所有食材准备都已就绪 ·     Ensures all food requests within thetime parameters, set by the resort and always displays attributes of genuinehospitality. 确保所有食品都在酒店所设置的时间参数内完成，并体现出真诚好客的品质 ·     Demonstrates excellent productknowledge of all food and special functions held at the resort. 对所有食品和酒店内举办的特殊宴会活动展示出良好的产品知识 ·     Ensures expire dates are labelled onproducts that are required. Maintains highest levels of personal hygiene andgrooming at all times, as per standard. 确保带有有效期的标签必须置于产品上。根据标准，任何时候都要保持个人卫生及仪容仪表的最高标准 ·     Ensures that a safe, hygienicallyfit working environment is maintained at all times and reports any concerns orfaults immediately. 任何时候都要确保维护安全卫生的良好工作环境，有任何问题或故障都要及时上报 ·     Ensures that equipment is cleaned,when necessary or according to their schedules. 确保机器在必要时或根据时间表对设备进行清洁 ·     Maintains and creates a workingenvironment that reflects a sense of place. 维护并创造一个可以反映出空间感的工作环境 ·     Attends the daily kitchen briefings. 参加厨房每日例会 ·     Handles any guest’s complaint in aprofessional manner, as per Policy & Procedure. 根据政策和程序，以专业的方式处理客人投诉 ·     Exhibits outstanding knowledge ofthe hotel 体现杰出的酒店知识 ·     Knows and applies resort’s Policies& Procedures, including those for the emergency situations. 知晓并运用酒店的政策和程序，包括处理紧急情况的部分 Marketing: 市场工作: ·     Represents the Culinary team in anabsolute correct manner when in public areas 代表厨房部出现在公共场合时，要展示出绝对正确的方式和行为 Employee Handling: 人员工作: ·     Maximizes his and the team member’sproductivity moral and consistently maintain discipline following hotelguidelines and local legislation 将自己和团队的道德生产力最大化，始终贯彻执行酒店的规章制度和当地的法律法规 ·     Motivates all staff to perform theirduties by demonstrating professionalism, organisational skills and team spirit 通过展示专业精神,组织能力和团队合作激励全体员工履行自己的职责 ·     Ensures all staff adhere to groomingand presentation standards 确保所有员工达到仪容仪表的标准 ·     Reports all accidents, health andsafety hazards to the Pastry Exec. Sous Chef or higher positionstaffs 向饼房行政副总厨或更高级别员工及时汇报所有事故，健康及安全风险等问题 Administration: 行政工作: ·     Maintains all hotel records andforms as prescribed by local hotel management and policies 正确填写酒店管理层及相关政策所制定的所有记录和表格 ·     Instigates maintenance requests ifnecessary, and check on completion 必要时提出维修需求，并检查完成情况 General: 总述: ·     In summary, it is not the intentionto list all the responsibilities pertaining to this position, but to highlightthe most important aspects 综上所述，对于此职位的所有相关职责并没有全部列出，但是所列明的部分为最重要的方面 Additionalresponsibilities and tasks can be added at any time according to the needs ofthe business and of the hotel. 附加工作职责和任务可随时根据经营和酒店需求进行添加

The Restaurant Manager will be responsible for managing and training the Paulaner team to ensure outstanding guest experiences. This includes fostering excellent communication with guests, the service and kitchen teams, developing promotions, building a guest database to boost sales, and efficiently managing resources to drive profitability. Leading the team in this high-volume and well-regarded restaurant requires strong leadership skills. 餐厅经理将负责管理和培训普拉那团队，以确保卓越的宾客体验。这包括与宾客、服务团队和厨房团队建立良好的沟通，制定促销活动，建立宾客数据库以提升销售额，以及高效管理资源以提升盈利能力。在这家客流量大、口碑佳的餐厅领导团队需要卓越的领导才能。 OVERALL OBJECTIVES 总体目标 The job of Paulaner Brauhaus Manager is executed satisfactorily when: 普拉那啤酒坊经理的工作范畴应确保完成以下职责： ·     All rules & regulations are strictly adhered within the hotel includinghotel’s policy on fire and safety as well as hygiene regulations including HACCP.  严格执行酒店内部所有规章制度和法规，包括酒店消防和安全政策，以及卫生法规，包括《危害分析及关键点控制管理体系》。 ·     The sales are driven to Paulaner Brauhaus full potential and that budget is adhered to. 根据预算，创造普拉那啤酒坊的销售潜力最大化。 ·     A High quality of product and service is never compromised in the PaulanerBrauhaus operations. 在普拉那啤酒坊运营期间，同样应为客户提供高品质的产品和服务。 ·     Paulaner Brauhaus is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times. 发扬普拉那啤酒坊主人翁意识的工作表现，寻找机会，创造企业业务生产最大化。 ·     Innovation and new ideas are fostered, implemented and communicated to the Head of Department. 注重培养创新和新理念，并及时与餐饮部管理者进行沟通。 ·     The growth of internal talent within Paulaner Brauhaus is successfully implemented. 确保普拉那啤酒坊内部人才持续增长并顺利实施。 At Kempinski,Talent Development is a management responsibility and consequently an integral and important part of daily activities. 在凯宾斯基，人才发展是管理层的责任，同时也是日常工作中不可或缺的重要组成部分。 The Restaurant Manager is responsible of the following Talent Development tasks for their outlet: 餐厅经理负责开展本部门的人才发展计划： Support and implement new Talent Development initiatives. 支持并实施新的人才发展计划。 Identify internal and external talents* that match Kempinski’s DNA values. 发掘部门内部和外部符合凯宾斯基DNA价值的人才。 Support career development by training and assigning multi-tasking. 通过培训和任务分配，支持职业发展。 Grow talent in order to present candidates in quarterly Talent Transfer Calls. 发展人才，参与季度人才发展电话会议。 Give constant feedback to all employees of Paulaner Restaurant. 不断为普拉纳餐厅员工提供反馈意见。 Conduct yearly performance appraisals and TTTT’s for all employee of Paulaner Brauhaus (unless Head of Department is able to do it), providing feedback on their job performance. 对普拉那啤酒坊员工进行年度绩效评估和一对一对话.（除部门负责人无法完成此项任务），对他们的工作绩效表现提出反馈意见。 MAIN RESPONSIBILITIES主要职责 Responsible to Head of Department/ Assistant Head of Department. 下属餐饮部管理人员及餐饮部副经理。 Responsible for Paulaner Brauhaus Assistant Restaurant / Brewmaster / Brewer / Restaurant Supervisor, Restaurant Captain / Waiter & Waitress, Restaurant Cashier / Vocational School Trainee. 负责管理普拉那啤酒坊副经理，酿酒师，酿酒保，餐厅主管，餐厅领班，餐厅服务员（男）/服务员（女），餐厅收款员，及在校实习生。 Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 遵守饭店仪容仪表标准，守时，穿着职业装，维护个人形象和卫生标准，在任何时刻，为员工树立榜样。 Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example. 运营期间为客人提供专业，礼貌的服务，确保所有员工根据标准为客人提供服务。 Ensure that the place of work and surrounding area is kept clean and organised at all times. 定期进行组织安排工作，确保工作区域和周边地区场所保持清洁。 Execute and demand the team to execute the highest level of service and set-up standards at all times. 服务高标准化，确保员工在服务期间提供高标准的服务。 Be knowledgeable of all services and products offered by the hotel. 了解酒店所提供的产品及所有服务标准。 Understand thoroughly the concept of Paulaner Brauhaus and train all employees of the outlet in regards to the concept. 了解普拉那啤酒坊运营内容，根据部门运营内容为全体部门员工进行培训。 Set an example in terms of service, products and guidance of the team that reflects the concept. 树立服务标准，产品，并体现团队的指导方向。 Actively participate in menu design in cooperation with the Paulaner Brauhaus Head Chef and F&B Management Team. 与厨师团队及餐饮部管理层一起，共同完成普拉那啤酒坊菜单的设计制定工作。 Cooperate with Head Chef to organize tastings of daily dishes and new menus. 与厨师团队合作，组织安排每日推荐菜品和新菜单的品尝。 Know Paulaner Brauhaus scene and gastronomic character of the destination and be recognized in the market. 了解普拉那啤酒坊情况，运营目标和美食特色，制定市场定位及目标。 Perform up selling for all items offered by Dragon Palace Restaurant assigned as well as offering alternatives. 对普拉那啤酒坊所出售的产品和替代产品做好推销工作。 Be knowledgeable to operate the existing Opera, LANDA, MICROS system based on the trained responsibility level as assigned in the department. 能够熟练操作Opera, LANDA, Micros等系统，并为本部门的指定负责人做好培训工作。 Produce reports and analysis of Paulaner Brauhaus and present report in the monthly performance meeting. 准备普拉那啤酒坊报告和总结，并参加月度表现分析会议。 Lead Paulaner Brauhaus efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit. 带领普拉那啤酒坊全体员工有效做好控制成本和支出工作，不断推出高品质服务，创造收入和利润的最高峰。 Assist F&B Department in preparation of Paulaner Brauhaus’s budget. 协助餐饮部做好普拉那啤酒坊预算的准备工作。 Conduct monthly inventory of operating supplies and equipment together with the stewarding department. 与管事部共同进行月度运营物品的盘点工作。 Obtain an account for the correct settlement of all sales and be overall responsible for Paulaner Brauhaus floats when and as required. 获取普拉那啤酒坊所有出售产品的正确销售额，如有需求，对餐厅尚未关闭的账单负全责。 ·        Implement a flexible work schedule based on business patterns. 基于服务模式的灵活性，灵活安排员工工作时间表。 Establish a pool of qualified and trained full and part time employees in conjunction with the hotel’s People Services Department. 与人力资源部一起，共同创建符合标准和训练有素的全职和兼职员工。 Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage departments. 确保兼职员工的最大化利用率，并与其它餐饮部分部门密切合作，通过灵活的合作安排工作，有效控制工资。 Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 监控运营物品，设备；有效减少破损和浪费现象。 Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served. 组织每日班前会议，会议内容包括准备工作，客户资料信息，服务和菜单服务。 Report incidents that require disciplinary actions immediately to the Head of Department. 如遇紧急情况发生，立即向餐饮部管理人员报告，采取纪律行动。 Prepare and review outlet’s operations manual updates annually in accordance with the Assistant Head of Department. 每年根据运营状况，与餐饮部副经理共同准备并更新所有部门的运营手册。 Constantly improve the product quality by sourcing the best available products. 通过采购优质的产品，不断改善并提高产品质量。 Support activities and cooperation with the suppliers. 支持并积极与供应商合作。 Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). 通过与客人进行交流，监控并不断提高服务质量和客户满意度。 Undertake reasonable tasks and secondary duties as appointed by the Head of Department. 根据部门管理者分配的任务，承担合理工作任务和附加职责。 Respond to any changes in Dragon Palace Restaurant as dictated by the hotel management. 响应饭店管理层针对餐饮部普拉那啤酒坊发展做出的变化。 Handle guest enquirers and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest. 礼貌并高效率地处理客户需求和投诉，及时向餐饮部管理者报告，确保与客户做好跟进和沟通工作。 Ensure that the opening and closing procedures established for the Paulaner Brauhaus are followed. 创建关餐和开餐流程，确保普拉那啤酒坊全体员工严格执行。 Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically. 落实政策，实现多任务处理原则，并对下属进行定期检。 Plans and supervises the day-to-day operations of the restaurant to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding the clients’ expectations. 计划和管理餐厅每日运营，确保按照标准，程序为客人提供舒适满意的服务，已达到客人所期待的服务标准。 Establishes and reviews the standards of performance, in line with the operating concept of the restaurant, which contribute to an attentive and distinctive experience that leaves our clients inspired. 创建和回顾服务标准，与餐厅运营需求保持一致，为客户建立体贴独特的服务体验。 Identification the training needs, assist in the development of a training plan and implementation of the training activities and follow up to ensure compliance and their effectiveness. At times, conducts training. 确定培训需求，制定培训计划。安排培训活动并跟进培训的实施，确保有效培训。与此同时，引导培训得以实施。 Inspects the dining room area, to ensure that the physical facilities and equipment’s are well kept and that coordinating the cleaning and maintenance and arranging for repairs and other services such as linen laundering adhere to, all health and safety regulations, plants servicing, etc. 检查就餐区域，硬件设施设备完善，符合环保标准，安全政策，做好长期清洁和维护保养工作以及其它相关服务工作，如布草洗涤，植物维护服务等。 Maintains high visibility during meal service in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction. 在餐厅营业期间，拜访餐厅客人就餐情况确保餐厅运转正常，创建良好公共关系，采取正确行动解决客人投诉以确保客人用餐满意。 Coordinates the service activities with the kitchen in order to achieve a timely delivery of food whilst ensuring effective communication. 在服务活动中与厨房合作，确保高效率完成客人的食品订单。 Forecasts covers and revenues and then schedules staff accordingly covering outlet opening hours, whilst controlling labor costs and minimizing overtime payment. 对餐厅客源及收入进行预算，根据部门营业时间合理安排员工班次，控制人力成本，降低加班成本。 Manages and controls stock from the beverage / bar operation effectively ensuring pars are respected. 有效的管理和控制酒吧库存量，确保所有酒吧酒水在保质期内。 Anticipates and maintains all materials and supplies ensuring their availability. Controls usage of all food items and appropriate usage of equipment’s, tools and service equipment’s ensuring all equipment’s is used in a correct and safe manner. 按时订购和维护餐厅所有物品和物资，防止缺货短货现象发生。良好控制所有食品和器皿，工具和服务用品，确保所有用具和器皿使用安全。 Monitors operating expenses to ensure the cost of sale is in line with the annual budget. 管理运营费用，确保运营成本在年预算之内。 Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that they are able to anticipate and answer clients’ requests and questions. 严格履行所有紧急政策，饭店推销，食品知识，重要客人入住，未来活动和会议传达，确保员工能正确和准确地回答客人提出的问题。 Accomplishes a set of administrative duties such as attending meeting, writing reports, maintaining a logbook and other specific duties related to the job function. 完成日常行政工作，例如参加会议，提交报告，提交餐厅日志和其它与相关的日常工作。

【岗位职责】 1、制定及执行酒店市场销售计划。 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议等。 【岗位要求】 1、本科以上文化程度；3年以上同岗位工作经验。 2、按照酒店整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、核心能力及领导力。 5、负责组织营销推广、销售。

【岗位职责】 1、按照部门的规范和程序提供高标准的餐饮服务。 2、正确处理客人的投诉。 3、根据酒吧存货量领取酒吧物品。 4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。 5、召开每日例会和参加计划好的餐饮部会议。 6、为销售，饮品创新和利润制定部门的规范和程序。 【岗位要求】 1、英文沟通能力，其他的语种也是被需求的 2、掌握有关于食品，酒水，运营各个方面的知识以及工作能力 3、至少1年有关的工作经验，2年以上主管级经验 4、优秀的行政管理技能 5、拥有敏锐的商业嗅觉 6、懂得自我激励以及保持积极的态度 7、较强的领导能力，懂得激励团队队员以及跟团队的沟通 8、良好的英文书写能力和口语能力 9、良好的仪容仪表

【岗位职责】 1、负责市场开发、客户维护和销售管理等工作； 2、负责产品宣传、推广和销售，完成销售的任务指标； 3、制定自己的销售计划，并按计划拜访客户和开发新客户； 4、搜集与寻找客户资料，建立客户档案； 5、协助销售主管制定销售策略、销售计划，以及量化销售目标； 6、半年以上B端销售经验或者有新媒体运营方面经验优先； 7、做好销售合同的签订、履行与管理等相关工作，以及协调处理各类市场问题； 8、汇总与协调货源需求计划，以及制定货源调配计划； 9、更新产品资料，整理归档； 10、有较好的语言沟通能力。 【岗位要求】 1、对销售工作有较高的热情，热爱销售； 2、具备较强的学习能力和优秀的沟通能力； 3、性格坚韧，思维敏捷，具备良好的应变能力和承压能力； 4、具有销售经验者优先；

Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Learning Manager is responsible to ensure the smooth and efficient running of the Learning Department in the Human Resources Division, including all Learning and Development activities in each Department/Division within the Hotel. Expert in Learning and Development, creative thinking, innovative learning styles, good presentation and interpersonal skills , strong in creating Training modules with essential content based on training needs. Qualifications Ideally with a university degree or diploma in HRM/HRD or Hospitality/Tourism management. Minimum 2 years work experience as Learning/Training Manager. High level of written and oral communication skills in English and Chinese, with good translation ability. Good presentation, administrative and interpersonal skills are a must.

·       Behaves and acts (as a manager) in an exemplaryfashion, embodying the brand mindset. 作为经理，行为举止要符合酒店和品牌的标准。 ·       Carries out and coordinates the organization,preparation, production, presentation and assures the high standard of culinaryservices offered to guests.  执行并协调组织、准备、生产、展示和确保为客人提供的高标准的烹饪服务。 ·       Makes suggestions for improvement.    提出改进建议。 ·       Manages all kitchen personnel and adapts managementpractices to the brand culture, working methods, communications, recruitmentetc.   管理所有厨房人员的调配，采取与品牌文化、工作方法、沟通、招聘等一致的管理方式。    ·       Helps subordinate develop their skills to the best of their ability and provides supportfor career development.                    帮助下属提高他们的技能并为他们的职业发展提供支持。 ·       Is responsible for food hygiene, safety and qualityin the hotel.    对酒店食品卫生、安全及食品质量负责。 ·       Respects the hotel's commitments to the"Environment Charter" (saving energy, recycling, sorting waste etc).  遵守酒店对《环保章程》的承诺。(节能、回收、垃圾分类等)。

·       Ensures the respect and due application of therules of hygiene and security in the department, particularly HACCPstandards   始终遵守HACCP的要求，确保工作场所保持清洁和食品安全。 ·       Ensures that food items are stored in compliancewith current food hygiene standards: pantry storage, fish, meat etc.   确保食品存储符合食品卫生标准:仓库、鱼、肉等。 ·       Checks that talents' uniforms are clean and in goodcondition     检查同事的制服是否干净及整洁。 ·       Ensures that safety instructions are respected forthe use of kitchen equipment    确保所有厨师都按照安全指示操作厨房器具。 ·       Ensures that hygiene checks are carried out by anexternal laboratory in order to assess the results of his/her actions, andimplements any corrective actions as necessary. 由外部食品检验机构进行的卫生检查，确保重视其评估结果, 并在必要时实施改进措施。

学　　历：大专工作经验：5年以上提供食宿：提供食宿年龄要求：18岁以上计算机能力：熟练语言要求：英语(良好)国际联号工作经历：优先 岗位职责/职位描述 Primary Responsibilities主要职责 ·To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized. ·To control expenses wisely. ·Meets financial objectives based on budget or forecast. ·Forecasts business levels with accuracy. ·Leads and maintains a positive working environment. ·Delegates work in a manner appropriate to skill levels and the abilities of talents. ·Attention to detail, perfectionist. ·Sets high standards and establishes demanding but achievable goals. ·Motivates performance, gives helpful feedback, reviews processes. ·Participates in schedule training and development programs provided by the hotel to improve self and department standards. ·Enhances individual performance, effective coaching, counseling or appropriate delegation. ·Builds a strong teams which works well together and which is mutually supportive. ·To ensure that an effective marking approach is applied to all outlets in his Food and Beverage Operations. ·To continuously seek ways to management in the outlet to maximize revenues and profit. ·Maintains quality goals by following up, eye for detail, following reports and guest comments, Medium reports, mystery shoppers. ·Stays informed for local, regional, national trends by reading, visiting competition, magazines, etc. ·Responds effectively to internal audit reports, investigation following guest comments. ·Establish personal procedures for promotion, nominate talent of the month, follow up on F&B manual induction, job chat. ·Organizes outlet teams’ monthly meeting. ·对于销售和成本方面，随时更新财务数据（预算与实际）， 并确保销售额和利润最大化。 ·明智地控制花费。 ·基于预算或预测，达到财务目标。 ·准确地预测业务量。 ·领导和保持一个积极的工作环境。 ·根据人才的能力和技能水平，以适当的方式分配工作。 ·注重细节，追求完美。 ·制定高标准，并建立可以实现高标准目标的要求。 ·激励人心的表现，,提供有用的反馈，评审过程。 ·参与酒店安排的培训和发展计划来改善自我和部门标准。 提高个人绩效，有效指导、咨询或适当的授权。 ·建立一个强大、合作、相互支持的团队。 ·确保一个适用于所有餐饮运作部门的有效营销方法。 ·想法设法，管理餐厅部门的收入和利润最大化。 ·维护并跟踪质量目标，关注细节，跟进报告和客人的评论、媒体报道、神秘者。 ·通过阅读，观察竞争对手，杂志等等了解本地、地区、国家发展趋势。 ·有效地回应内部审计报告，跟进客人的评论的调查。 ·制定个人的晋升计划，每月任命月度优秀人才，跟进餐饮手册培训，工作结构图。 ·组织餐厅各部门团队月度会议。 Knowledge and Experience知识和经验 ·Bachelor or full professional qualification ·Have good communication skill ·Have similar position in international 5 star hotel ·Service oriented with an eye for details ·Ability to lead, motivate and develop a team of individuals ·大专及以上学历 ·良好的沟通技巧 ·至少5年的国际品牌酒店工作经验 ·用心着眼于细节 ·有能力领导激发及发展个人团队

岗位职责: 运营管理： 1. 监督餐厅日常运营，确保在餐饮经理缺席时代管整体工作。 2. 落实健康、安全及卫生标准，定期检查合规性。 3. 管理库存，协助采购物资并维护供应商关系。 4. 执行标准化操作流程（SOP），优化系统及活动策划。 团队管理： 1. 协助招聘、培训及排班，完成员工需求分析与培训计划。 2. 督导员工工作表现，解决团队冲突并提供指导。 3. 组织每日例会，传达VIP接待、促销重点等信息。 客户服务： 1. 确保高质量服务，主动接待并协助顾客。 2. 及时处理投诉，制定提升顾客满意度与忠诚度的策略。 财务管理： 1. 协助制定预算、控制成本并完成财务报告。 2. 监督每日营收与现金流，核对收银流程合规性。 3. 策划促销活动及特色活动以增加收入。 行政事务： 1. 记录员工绩效、销售数据及顾客反馈。 2. 审核运营报告，确保文档准确存档。 3. 支持市场推广及社交媒体运营，提升餐厅曝光度。 任职资格: 经验与技能： 1. 6年以上餐饮或酒店行业包括3年以上管理经验，具备多任务处理能力。 2. 卓越的沟通能力，能与员工、顾客及供应商高效协作。 3. 出色的领导力与组织能力，注重细节及团队激励。 4. 灵活应对突发问题，决策以顾客满意度为核心。 5. 需适应快节奏工作环境，接受弹性排班。 技术能力： 1. 熟练使用POS系统、餐饮管理软件及办公软件。 2. 掌握基础财务知识及成本控制方法。 语言与教育： 1. 中英文双语能力。 2. 大专及以上学历，相关专业优先。

作为前厅部副经理，我们希望您承担以下职责： - 协助前厅部经理，管理监督前厅部营运工作，包括前台，宾客关系，豪华阁，礼宾部和服务中心； - 确保服务质量以达到香格里拉集团标准，与其他部门保持有效的沟通； - 与客人互动交流获得反馈，提升客人满意度； - 从客人体验的角度出发，创造超越客人期望。   候选人应具备以下能力： - 流利的中英语双语沟通和书写能力； - 2年或以上五星酒店同等工作经验，国际联号酒店集团工作经验者优先考虑； - 熟悉使用前台系统和前厅部各分部工作流程； - 具有较强的组织、指挥和协调管理能力； - 富于团队合作精神，擅长沟通表达。   如果您就是合适的人选，那还等什么？马上点击申请按钮吧！

岗位职责 1.负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2.确保部门成本及各项费用，得以良好的控制。 3.根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4.制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5.检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6.组织编制部门工作程序及工作考评。 岗位要求 1.大专及以上学历。 2.有5年以上同星级客房管理工作经验。 3.熟悉客房部各分部门的专业知识，熟练使用电脑。 4.掌握熟悉客房管理、服务流程和质量标准。 5.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

Job Responsibilities： Assesses training needs based on Performance Monitor Report, Performance Development Reviews, employee feedback, guest comments, business result, observation, among others. Assists in developing annual training plan for general skills, knowledge, languages, and areas for improvement based on the result of training needs analysis and revise when needed. Facilitates and conducts Orientation Programs for new hires, as well as casual and contractual staff. Introduces Shangri-La Group, Vision, Mission, Philosophy, Guiding Principles, and Shangri-La Care and other core service skills and knowledge trainings. Ensures the cascading of SLA Trainer Skill I and II especially for identified Departmental Trainers. Assists the DHR in administering HR policies and procedures, as well as in coaching, implementation, review, recording and communications related to all HR procedures, programs and activities. Job Requirements： More than 3 years working experience in the same position. Have good communication ability and coordination ability. Have strong written comprehensive ability and oral expression ability. Able to formulate the overall training planning and implementation plan of the hotel in accordance with the needs of the hotel operation and development of talents.

To connect, differentiate and elevate the guest experience with extraordinary experience. To create an Insider Culture at the hotel - with guests, the team and the community. 以非凡的体验连接、区分和提升客人体验。在酒店与客人、团队和社区一起创造一种Insider文化。 To anticipate and uncover what will WOW the guest. To use networks, relationships and access to connect the newest, latest and coolest to the W brand and the W guest.  预测并发现什么会让客人大吃一惊。利用网络、社交和访问将最新、最新和最酷的人与W品牌和W客人联系起来。 To bring to life the W core value of ‘Insider’ for the W guest and allow W Hotels Worldwide to activate this key brand differentiator in a way that creates both valuable and memorable experiences for our guests, ultimately driving loyalty to the W brand and providing hotels a way to differentiate themselves in the ever-growing lifestyle hotel marketplace.  为W客人带来 “Insider” 的W核心价值，并允许W酒店全球化，激活品牌差异化，为我们的客人创造有价值且难忘的体验，最终提高对W品牌的忠诚度，并为酒店提供一种在不断增长的生活方式酒店市场中脱颖而出的方式。 To ensure that there is someone available at key times to focus entirely on providing guests insider tips and information on the city they are in as well as creating WOW moments that come to life during the guest’s experience at W.  确保在关键时刻有人可以完全专注于为客人提供有关他们所在城市的内幕提示和信息，并为客人在W的体验中创造令人惊叹的时刻。 To interact with guests personally, ensure a more enhanced guest experience and more frequent activation of the "Insider" core value, which in turn leads to greater congruency between W's promise of insider access and the actual delivery of the experience. 为了与客人进行个人互动，确保更增强的客人体验和更频繁地激活“Insider”核心价值，这反过来又使W对Insider的承诺与体验的实际交付更加一致。 To work closely and tirelessly with the marketing team to drive greater exposure for activations and to drive guest footfall into special events. To create and drive programming and content that is in line with the core messages of W hotels. To connect deeply with the movers and shakers in fashion, fuel, art and music within Shanghai and Greater China. 与营销团队密切合作，不知疲倦地提高活动曝光率，并吸引客人参加特别活动。创建和推动符合W酒店核心信息的节目和内容。与上海和大中华区的时尚、艺术和音乐界的风云人物建立深厚的联系。

To oversee the daily operations of all Welcome Desk andWhatever/Whenever talent. To pro-actively drive and promote consistently highlevels of friendly, unscripted, real and connected customer service andrecognition through full implementation of all W HIDs. To foster a positiveworking environment by using solution-based approaches.  确保每天迎宾前台以及随时随需英才的运营情况，严格按照酒店服务流程来提供友好，真诚的待客服务。解决英才或客人所遇到的问题，培养积极的工作环境。 Observingoperations in the Living Room, at the Welcome Desk and Whatever/ Wheneverensuring all procedures are being followed. Guaranteeing all talents handleguests courteously and professionally. All financial and legal procedures areadhered to and ongoing operations are monitored with any incidents reported inthe correct manner. 观察前区，前台以及随时随需的日常运营，确保所有工作流程顺利进行。保证每位英才能够专业，亲切的对待每一位客人。正确操作前台财务以及法律流程，对于任何突发事件能够进行正确的处理及汇报。 Being an activerole model for all Welcome Desk and Whatever/Whenever talent; working,breathing and living W Core Values. 为迎宾前台及随时随需的英才提供积极向上的角色榜样，使用酒店语言和酒店核心价值观。 Ensuring thatWelcome operations run effectively at all times and are correctly prepared forupcoming groups / WHO arrivals. 确保前厅部全时段的高效运营并正确的对于团体以及WHO客人抵达做出完善的预估及准备。 Controlling roomtype availability, room count and rate category accuracy in collaboration withthe Welcome Manager to maximize revenues, occupancy and rate. 协同迎宾总监最大化控制可售房型，房间数量以及房间价格以达到利益、入住率最大化。 Assisting the Directorof Welcome to analyze and review the monthly Profit & Loss Statement. 协助迎宾经理分析月度利润和亏损状况。 Understandingthe team’s strengths and weaknesses and in doing so, foster a workingenvironment where all talents are able to build on constructive feedback. Toencourage the use of direct and indirect feedback to improve talent’sself-awareness and development in growing with Marriott. 意识到团队中的优势及劣势，对于英才给予的反馈进行改善以达到自我意识的完善和发展。鼓励使用直接和间接的告知方式让英才了解自我并且和万豪一起发展。

1、编写部门年度营业计划与预算以及部门月度与年度报告； 2、 向上级领导提供有关营业和操作方面的数据，并提供对这些数据的分析； 3、合理控制每日客房销售状况，争取酒店最大的利润； 4、保证前厅部及整体酒店的服务质量， 督导前厅各分部的日常运作； 5、 明确各分部的工作目标与要求并检查、指导各分部的日常工作； 6、不断更新和提高现行的工作程序和标准，使集团管理公司的规章制度与当地实际情况可以很好的融合，并使全体员工遵从； 7、按时参加各种行政例会，以获得管理层的有关指示，同时向管理层反映部门的运作情况以及与相关部门进行工作上的沟通协调。 联系方式：宁波南苑环球酒店人力资源部  0574-82808010

【岗位职责】 1、负责酒店人力资源部的管理工作。 2、给酒店及员工提供人力资源政策及集团标准的建议。 3、评估组织发展需求及适当的同步发展活动来支持本地资源的发展，从而为营运的成功全面提高项目资源的有效性及可行性。 4、建立并管理人力资源政策与程序与集团标准保持一致。 5、建立酒店的招聘管理体系，有效控制员工流动率。与集团人力资源部紧密配合，负责关键人员的招聘。这包括完成背景调查及任何其它筹建期要求的审核项目。 6、负责酒店高层管理人事的招聘和储备人才库的建设。 7、制定酒店人力资源规划，并组织实施。 8、组织完成年度培训计划，针对核心员工进行职业规划。 9、建立和谐的劳资关系。 10、建立绩效管理与考核体系。 【岗位要求】 1、英文书写及口语流利,良好口头及书面沟通技巧。 2、熟悉国家及本地法律。 3、熟悉掌握工资、聘用及福利管理技巧。 4、具有领导，指导和发展员工的能力。 5、具有培训、激励、评估、指导员工及经理的能力，以达到设定的目标。 6、与所有员工保持良好关系，在任何时候保守员工及客人的机密。 7、具有建立、完成及监督酒店及员工目标、战略计划及政策的能力。 8、良好组织及展示技巧。        9、大专及以上学历，工商管理、酒店管理、旅游管理等相关专业优先； 10、8年以上高星酒店人力资源管理经验；

（1）具体负责开展授权分管之销售业务，走访客户，积极建立和开拓客源渠道； 组织制定酒店销售计划，做好酒店销售市场、销售网络的构建、维护、发展，不定期提出市场营销工作的新举措新建议； （2）负责制订本部门年度、季度、月度销售计划； （3）对负责销售市场、销售网络的构建、维护、发展； （4）负责组织开展销售活动，在实施过程中进行监控，随时做好销售策略的调整； （5）负责酒店重点客户(VIP)的联络、沟通、促销及服务； （6）主持及参与重大宣传促销活动的策划和组织； （7）主持本部门员工培训需求分析，并制定业务培训计划； （8）完成上级交办的其他工作。

1.操控重要客户（灵活的）。 2.由应收款部门核实费用并向组织者开具发票和感谢信。 3.获得客户反馈并采取行动。 4.将有意向的生意信息发送给相关的姐妹酒店或NSO/ISO（如果有需要）。 5.确保随时为客人提供质量的服务和产品。 6.随时关注客户的反馈意见并采取相应的措施。 7.必要时通过企业内部网更新宴会管理指南，作为新员工的培训手册。 8.保证并维持最起码的服务水平。 10.发展生意，运作社会活动的询价（例如婚礼，晚餐等）尽可能的收入最大化。 11.确保信息传播到宴会销售部时是不断更新的（例如宴会清单，菜单，酒水单）。 12.密切监测帐户收入和生产经营。调整战略，程序和客户范围以实现计划目标。 13.分析市场趋势。在市场销售总监的指导下，规划及执行实施方案以提高市场占有率。 14.回顾直接竞争和市场变化。确保宴会销售部完成宣传如何应付变化和竞争对手的行动。 15.负责团队的餐饮及房间收入，和质量产品控制。 16.准备每月会议团队餐饮预测和会议团队房间预测。 17.销售其它希尔顿酒店及服务式公寓（如有需要）。 18.与销售总监和商务发展总监保持密切的沟通通过有效的管理以最大化产量和酒店利润空间。

1、负责实现自己的销售部分的目标。 2、代表饭店通过客户关系管理，与本地和国际市场的客户保持密切的联系并推销饭店。 3、保证所有每日工作任务按时完成。  4.、按照万豪指导熟悉掌握系统并随时导出报表。 5、协助宴会销售总监制定产品推广及活动策划以达到营收 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 【岗位要求】 1、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 2、能够掌握和理解市场和竞争。 3、必须具备良好的中，英文读写能力 具体负责MICE团队

岗位职责： 1. 协助餐厅经理和及主管完成餐厅的财务、服务和其他相关目标； 2. 对餐饮部服务员进行工作上的指导，为他们提供协助，并与他们紧密合作；在餐厅繁忙时段及需要的时候，能够履行服务员的职责，为客人提供服务； 3. 与厨房和饮品准备团队保持联系，保证服务流程的顺畅； 4. 了解并记录客人对餐厅的反馈意见及评论，并与餐厅经理进行讨论分析。 岗位要求： 1. 至少备具备一年以上国际品牌五星级酒店餐饮团队管理工作经验； 2. 国语标准，英语流利，会粤语者可优先； 3. 具有良好的宾客服务意识； 4. 可接受24小时轮班工作及落场班工作。

岗位职责： 1. 负责SPA中心的电话预订、接待、回访细节工作。提供五星级酒店服务水平给每一位尊享贵宾； 2. 协助经理完成制作每月销售任务图表，以及执行完成每月理疗疗程销售目标和产品零售目标； 3. 注重与上级和理疗师之间在沟通和合作，合理安排接待贵宾。负责日常用品的管理，保证硬件环境安全清洁和充足。 岗位要求： 1. 大专以上文化程度，流利的粤语、普通话及良好的英语口语； 2. 性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感； 3. 具有品牌酒店宾客服务经验优先考虑； 4. 形象气质佳； 5. 可接受轮班。