According to the Bulgari Hotels and Resorts standard, Responsible for answering the telephone courteously and with consideration.
按照酒店制定的电话接听标准,热情周到的接听所有来电。
Always be briefed and updated important information of hotel.
了解酒店信息并做及时更新。
Service provided to all guests must be as courteous as possible and all inquiring must be fulfilled with guest’s satisfaction at the required time.
为客人提供尽可能礼貌的服务,即时满足客人的要求。
1.问候、接待客人并协助做好入住登记。
Meets and greets all guests and assists with registrations.
2.确保严格的房卡管理制度。
Ensures the strict control of room keys.
3.确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
4.根据顾客意见调查结果,确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
5.为散客准备欢迎卡及房卡。
Prepares welcome cards and keys for arrival FIT guests.