招聘 零点餐厅 - 吧台 (酒水)主管一名)
1.确保所有员工遵循品牌承诺并始终提供优异的对客服务
2.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决
3.与客人和同事保持基于良好工作关系的互动接触
4.客户有需求时,确保我们的员工(服务)总是随时能找得到的,员工总是热情地提供优质服务
5.协助餐厅经理达到月度和年度个人目标和餐厅营业收入
Job Description:
1.Ensuresthat all associates deliver the brand promise and provide exceptional guestservice at all times
2.Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily
3.Maintainspositive guest and colleague interactions with good working relationships
4.One must ensure our associates (service) arealways reachable while it is needed by customers and show passion to provideour authentic service
5.Assiststhe Outlet Manager to achieve the monthly and annual personal target and theoutlet’s revenue
1、全日制餐厅主管
岗位职责:
1. 协助制定适当的培训发展计划来培训员工, 以便确保并提高服务水平。
Assists in developing an adequate training plan and train staff to maintain and improve standard of service.
2. 协助餐厅经理正确管理与餐厅有关的一切设备。
Assists the restaurant manager in proper handling of all equipment related to the outlet.
3. 保证餐厅及后台的清洁卫生。与客务部和工程部保持紧密联系,以确保餐厅的整洁及设备的完好。
Ensure total cleanliness of both the outlet as well as back of house related to the restaurant. Liaises very closely with Housekeeping and Engineering department to ensure cleaning and maintenance at all times.
4. 确保员工的仪容仪表在任何时候都保持高标准。
Ensures that the outlets grooming and appearance standards are met at all times.
5. 保证餐厅在任何时间都能够给客人提供高效、优质的服务。
Responsible to establish, supervise and follow through on an efficient, warm and courteous service in the outlet at all times.
岗位要求:
1.良好的英文能力
Good command of written and spoken English
2.沟通能力、组织能力较好
Good communication and leadership
3.了解餐饮知识
Be thorough in knowledge of the food and beverage