Prepares guest pressing and dry cleaning as requested in accordance with hotel
presentation standards.
依照酒店外观标准,按要求为客人提供熨烫和干洗服务。
Spot and dry clean all uniform.
对所有制服进行去渍和干洗。
Sort articles to be dry cleaned into categories and performs dry cleaning function including:将需要干洗的衣物进行分类,然后对其进行干洗,包括:
Uses all dry cleaning equipment
使用所有干洗设备
Uses spotting boards
使用去渍台
Attends to pre-coating and sledging
进行预涂和去污
Sort articles for pressing into categories and performs pressing function including:
将需要干洗的衣物进行分类,然后对其进行干洗,包括:
Using pressing equipment
使用熨烫设备
Use appropriate chemicals when pressing
在熨烫时使用合适的化学品
Maintain chemical supplies.
保证化学品的供应。
Prepare requisitions for depleted supplies.
对用尽的物品提出补充申请。
Check guest items on receipt for damage and record any findings.
在接到客人衣物时检查有无破损,并对发现的结果进行记录。
Maintains dry cleaning equipment in good condition and ensures regular servicing.
保持干洗设备的良好状况并确保进行定期维修。
Attends to outside customers and guests courteously, promptly while maximizing sales.
对外部客户和客人提供及时礼貌的关照,同时尽力对他们做销售工作 。
Maintains working area and equipment in proper state of cleanliness and repair.
保持工作区域和设备得到良好的清洁和修缮 。
Reports guest complaints to superior immediately.
及时向上级反映客户的投诉情况。
Complies with Hotel’s health, safety and hygiene policies and adheres to conduct personal grooming and hygiene standards.
遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生标准。
Attends meetings and training sessions as required.
按要求参加会议和培训活动。
Complete other responsibilities as assigned.
完成分派的其它任务。
·In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。
·Endeavor to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。
·Supervise cash handling and banking procedures
监督现金的处理和存放程序。
·Prepare daily banking and cash flow reports
编制每日存款和流动资金报告。
·Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
·Deal with irregular payments
处理异常的付款情况。
·Supervise the maintenance of service equipment
监督服务设备的维护保养。
·Monitor standards of guest facilities and services
监督客用设施和服务的标准。
·Control stock and monitor security procedures
控制存货和监督保安成序。
·Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
·Supervise functions
监督各项职能。
·Supervise outlet service
监督餐厅的服务。
·Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
·Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
Produces food of high quality according to standard recipes
按照标准菜谱制作高质量的食品
Assists with the preparation, presentation, decoration and storage of all foods.
协助进行菜品的制作、装盘、装饰和存储工作。
Communicates politely and display courtesy to guests and internal customers
与客人和内部客户礼貌、友好的交流。
Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards
指导厨房帮手,包括厨师、厨房服务员和管事的工作。
Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information
与上级交流疑难问题,客人或内部客户的意见以及其它相关信息。
Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
Attends and participates in daily briefings and other meetings as scheduled
按计划参加并参与每日例会及其它会议。
Attends and participates in training sessions as scheduled
按计划参加培训活动。
Prepares in advance food, beverage, material and equipment needed for the service
事先准备服务所需的食品、饮料、材料和设备。
Cleans and re-sets his/her working area
清洁并整理工作区域。
Implements the hotel and department regulations, policies and procedures including but not limited to:
实施酒店和部门的规定、政策和工作程序,包括但不限于:
House Rules and Regulation
酒店的规则和规定
Health and Safety
健康和安全
Grooming
仪容
Quality
质量
Hygiene and Cleanliness
卫生和清洁
Performs related duties and special projects as assigned
执行被分派的相关任务和特殊项目。
Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction.
确保 接听和转达所有与部门相关的信息,以保持既定标准并取得客户的满意。
Receives, records, and distributes various reports.
接收 、记录并分发各种报告。
Receives, records, and transmits guest requests accurately.
准确接听 、记录并传达客人的请求。
Responsible for entering accurate room status into computer daily and investigate discrepancies.
负责每天将客房情况准确的输入电脑并调查各种异常情况。
Maintains and update administrative data.
保持和更新管理数据。
Maintains working area and equipment in a proper state of cleanliness and repair.
确保工作区域和设备得到良好的清洁和修缮。
Report guest complaints to Executive Housekeeper or delegate immediately.
及时向行政管家或其代理人汇报客人的投诉情况。
Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards.
遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生标准。
Attends meetings and training sessions as required.
按要求参加会议和培训活动。
Is multi-skilled as a Room Attendant as well as other areas of Housekeeping.
成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。
Adheres to Housekeeping standards and procedures and enforces same.
遵守并执行客房部的各项标准和工作程序。
岗位职责:
Responsible for key account management on an assigned account (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
负责管理指定的重要客户,从而保证最大收益,完成个人的销售目标和增加竞争群的市场份额。
Responsible for prospecting new accounts.
负责勘探新客户。
Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to China markets.
其中包括负责所有市场被指定划分的区域,但不是只局限于中国市场。
Conduct site inspections.
实地视察。
Adhere to the Corporate SOP’s.
坚持企业的标准程序。
Follow up of tentative bookings in the assigned markets.
跟进在指定市场的初步预定。
Detailed knowledge of competitor set.
熟知竞争对手信息。
Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.
熟知酒店所提供的产品及酒店相关的事实和数据状况。
Responsible for timely contracting from the client base responsible for.
负责及时与客户方沟通。
SMART contracting to ensure optimum yielding during annual rate negotiations.
运用SMART原则来保证年度最佳谈判价价格。
Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
在指定的市场中参加展览、旋风式销售拜访、研讨会等活动。
Assist the Assistant Director of Sales & Marketing / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.
协助助理市场销售总监/市场销售总监制定销售计划和执行销售行动。
Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.
参与及协助市场销售总监/助理市场销售总监策划年度预算和预测客户的产量。
Execute sales actions within set cost budget structure.
在成本预算的结构设置内执行销售行动。
Cross sell other Kempinski Hotels.
交叉销售其他凯宾斯基酒店。
Document all sales actions in SFA (S&C).
在SFA (S&C) 中记录所有的销售活动。
Update OPERA contact database at all times.
随时更新OPERA数据库。
Understand, and follow the Company Sales Vision.
理解并执行酒店的销售愿景。
Participation in Duty Manager rota.
参与安排值班。
Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
理解和严格遵守员工手册中酒店对消防,卫生,健康和安全的管理规章制度。
Ensure that all potential and real hazards are reported and rectified immediately.
确保所有潜在和现有的危机都立即报告与纠正。
岗位要求:五年销售部门的经验,5星级酒店工作的经验优先。- 5 years experience in Sales Department, preferably in a 5 star hotel