· Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
在餐厅的前部迎接所有宾客和有可能的宾客,确保完成以下工作:
Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
确保在开始营业前餐厅准备就绪,侍应生和餐桌服务员都遵守开始营业规范。
Ensure restaurant operating equipment is clean and in working order
确保餐厅运营设备的清洁并正常工作。
Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
按照酒店的规定保持工服和个人仪表的高标准。
Welcoming guests to the Restaurant, by using the Restaurant name
迎客人光临餐厅,使用餐厅的名称。
Inquiring if they have a reservation and noting it in the reservation book if they do
询问客人是否有预订,如有预定在预订册上做记录。
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录。
Being attentive to guest requests
周到的满足客人要求。
· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐。
· Take telephone bookings and document in the Reservation book according to restaurant standards
接听电话订位并按餐厅的规范在预订冊上记录。
· Train wait staff and bus staff in hostess standards
按领位员的标准培训员工。
· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
周到的为客人服务,并尽可能解决客人的投诉,向上级领到报告所有事件。
· Maintain responsibility of cleanliness of hostess stations
保持迎宾台的清洁。
· Maintain responsibility of cleanliness of all menus and drink menus
保持所有菜单和饮料单的清洁。
· Assist with beverage service
协助饮料服务。
· Assist with food service
协助食品服务。
· Maintain detailed knowledge of menu, including daily specials
对菜单有具体的了解,包括每日特价。
· Ensure tables are cleared quietly and efficiently
确保迅速且高效的清理餐桌。
· Carry food and beverage trays in a safe manner to minimize breakages
安全的举餐盘使破损将到最低。
· Complete dockets accurately and clearly
准确和清楚的填写收据。
· Maintain current information on all general activities of the hotel
了解当前酒店所有的活动。
· Be responsible for recordingdaily income of the hotel and that it has been received correctly.
检查酒店每天收到的款项是否正确。
· Make sure that all rebate orallowance vouchers and all supporting documents are properly authorized.
确保所有折扣或抵用券都要经过批准。
· To check all charges with thecorresponding guest folio.
检查账单和客人的账单是否一致。
· To match housekeeping reportwith projected room revenue report and rate discrepancy report.
对比客房报表与预计客房收入及房价之间的差额。
· To check the sequence ofrestaurant and bar checks.
检查餐厅和酒吧的账单。
· To check restaurant and barchecks with captain order and restaurant cashier report.
核对餐厅酒吧账单是否与点菜单及餐厅收款报告一致。
· To check restaurant recapitulationagainst restaurant cashier reports, restaurant cashier machine balance and cashregister reading.
通过核对餐厅收款报告,餐厅收银记录打卡机和现金登记记录来核对餐厅收入。
· To check bank deposit fromgeneral cashier report.
通过总出纳的报告来核查银行存款。
· To check mini bar sales andreport the lost.
检查客房小酒吧销售情况,并做出损失报告。
· To verify laundry sales andreconcile with computer records.
与电脑中洗衣情况进行对账。
· To check ENT/Officer checks inline with hotel policy.
检查宴请单/职员用餐单是否符合酒店政策。
· To prepare the daily revenuereport.
准备每天收入报告。
· Makes certain that allcashiering work for each shift is audited properly prior to completion of thefinal report of the audit.
确保在每次审计报告完成之前,已经对每一班收银工作进行了正常检查。
· Ensure that the Guest Ledgeris always balanced.
确保客人挂账始终保持平衡。
· To check all cashierssummaries and see that the checks are in serial sequence. Amount in the summarycorrespond with the guest check and shift total amount. Machine balance agreeswith the manual records.
核对所有收银报告并保证所有账单是连号的。保证收银报告与客人账单的总数相等,手工记录与电脑记录相同。
· The Income clerk will preparethe F&B summary report and balance the amount in the summary with theamount recorded in the transaction summary.
收入核算员应编报餐饮汇总报告并使报告金额与调节报告中的金额相同。
Communicates politely and display courtesy to guests and internal customers与客人和内部客户礼貌、友好的交流。
Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards指导厨房帮手,包括厨师、厨房服务员和管事的工作。
Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information 与上级交流疑难问题,客人或内部客户的意见以及其它相关信息。
Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系。
Attends and participates in daily briefings and other meetings as scheduled按计划参加并参与每日例会及其它会议。
Attends and participates in training sessions as scheduled按计划参加培训活动。
Prepares in advance food, beverage, material and equipment needed for the service事先准备服务所需的食品、饮料、材料和设备。
Cleans and re-sets his/her working area清洁并整理工作区域。