岗位职责 1.根据部门经理制定的销售计划，具体执行争取会议的销售工作。 2.掌握本地区及国内会议市场动态，定期向销售总监提出销售调研报告。 3.研究市场，预测商情，及时掌握市场动向，协助销售总监做好促销计划。 4.制定、修改和审核有关报价信、合同及推销信件。认真做好客户档案资料管理工作。 5.定期进出销售计划中所负责部分的执行情况报告，并对计划执行中存在的问题提出意见。 6.按计划走访客户，了解客户对酒店的意见，增强与宾客的的沟通，建立良好的客户关系。 岗位要求 1. 大专以上学历。有从事酒店前台、销售、公关等部门的工作经历，英语良好优先考虑。 2.了解合同法、企业法、旅游法以及有关涉外法规。 3.具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 4. 有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。 其它要

岗位职责 1.起草酒店综合性的业务报告、计划、总结、决议简报及本部门的公文函件。 2.参加行政例会，做好会议记录，了解各项决定、决议的贯彻情况。 3.汇总各类报表，做好酒店大事记和外事活动日志。 4.做好日常接待、来信来访等有关事宜。 5.负责总经理的日常电话接转。 6.审检对外发文、对内行文。 岗位要求 1、掌握酒店经营管理一般知识，熟悉酒店秘书工作和行政管理知识。 2、能处理一般的文件、函电和资料，具有较好的协调、接待工作能力。 3、有较好的文字组织能力，能撰写各类应用文稿及计划、总结、报告等。

Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures 根据洲际酒店集团酒店业务发展标准操作程序，确认指定客户的潜力并制定客户计划 Develop the assigned portfolio to meet set goals and maximum profitability 开发指定的资源，以达到设定的目标和最大化的利润 Gather information on current and prospective clients / contacts to generate incremental business 收集现有和潜在客户的信息，以增加业务 Maintain effective control of sales expenses有效控制销售费用 Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures 利用客户互动和公开可用的工具来监控竞争对手与酒店和客户组合相关的活动，并根据酒店程序与主要利益相关者分享相关信息 Organize training sessions, daily briefings and other meetings as required 根据需要组织培训课程、每日简报和其他会议 Conduct periodic formal reviews with the Commercial Performance team on their targets and goals 定期与商务业绩团队进行正式的目标评估 Attends and participates in daily briefings and other meetings as scheduled 按计划参加并参与每日例会及其它会议。 Attends and participates in training sessions as scheduled 按计划参加培训活动。 Implements the hotel and department regulations, policies and procedures including but not limited to: 实施酒店和部门的规定、政策和工作程序，包括但不限于： House Rules and Regulation 酒店的规则和规定 Health and Safety 健康和安全 Grooming 仪表仪容 Quality 质量 Hygiene and Cleanliness 卫生和清洁 Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff 在自己的客户组合中建立关系网，与关键决策者和其他相关人员建立关系 Conduct client meetings as well as planning and coordinating site introduction tours and inspections 组织客户会议，规划和协调现场介绍和检查 Handle and manage clients’ queries or issues 处理和管理客户的问题 Be proactive and responsible for the follow up of new sales leads to enhance guest experience 积极主动，负责跟进新销售线索，提高客户体验 Develop and maintain good relationship with business generators (MICE Planner; travel agents; etc.) 发展和保持与商务策划者良好的关系(会展策划者;旅行社;等等)。 Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; ngPMS; etc.) for future reference and control purposes 确保在提供的销售系统(如Delphi，ngPMS等)中准确、及时地更新所有相关活动的准确记录，以供日后参考和管制之用 Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action 更新账户和联系人档案，附上账户计划，确保行动的实时信息 Develop awareness and reputation of the hotel and the brand in the local community. 在当地社区发展酒店和品牌的知名度和声誉。 Perform other duties as assigned. 完成其它分配的任务。

【岗位职责】 1、听从主管的工作安排。 2、严格执行安全制度，并按操作规范进行操作。 3、做好酒店配电设备的维修保养工作，确保正常供电。 4、保证电气设备的照明灯具等的正常使用。 5、各项电气工作要严格做到：装得安全，用得正确，修得及时，拆得彻底。 6、定期检查移动及半移动电具的安全绝缘用具每半年进行一次耐压试验。 7、做好值班工作日记和设备运行记录。 【岗位要求】 1、中专以上学历。同岗位工作2年以上 2、熟悉电气设备安装、维修和排除故障的技术知识，懂得安全用电、节约用电的政策运行记录。 3、有当地特殊工种证书和电工上岗资格证书。 4、能按工作规范和有关制度独立进行工作。

【岗位职责】 1、为清扫员分配任务。 2、按顺序巡视整个公共区域 3、按工作需求安排员工上班 4、确保在餐厅出口、多功能厅、大堂和洗手间进行合适的清理，如清洗、用吸尘器 5、要及时汇报地毯和家具的损坏，以便急修及降低损失 6、处理所有清洁方面紧急事件 7、跟踪急修事宜，确保维修已经完成 8、检查确保机器的被清洁、正常工作及妥善存放 9、检查所有洗手间，始终处于高卫生标准 10、与客房部、工程部、和其它部门合作以确保所有问题都得到沟通和处理 11、与公关经理协调沟通在一些特殊时间段安排足够的衣帽间、休息室服务 12、在有VIP客人时安排充分的洗手间服务员 13、检查楼梯确保卫生及清洁 14、每日与客房部经理会面交流 15、及时向保卫部报告可疑人物 16、确保个人仪表、仪容符合酒店酒店要求 17、完成主管分配的其它工作 【岗位要求】 1、中专及以上学历 2、至少三年的公共区域主管经验 3、具备一定的领导能力 4、视力良好 5、口语及书面英语良好 6、身体健康，能够适应长时间工作

【岗位职责】 1、 参与食品加工人员的食品安全培训； 2、 严格遵守所有生食和熟食分离的程序； 3、 执行消毒/杀菌程序； 4、 落实温度和时间控制，确保所有烹饪均得到彻底、正确的实施； 5、 食品制备/仓库管理员/成本控制/管事/食品加工的每周检查清单； 6、 食品安全培训月度报告； 7、 按照当地法规和食品安全体系标准来保持酒店的食品和储存的安全； 8、 完善酒店质量管理体系，和当地所属的食品监督所保持良好的工作关系； 9、 到酒店服务工作现场监督检查，并组织酒店质量安全会议，提出处理。 【岗位要求】 1、大专及以上学历，食品卫生类专业毕业，1年以上同岗位工作经验； 2、熟练操作办公软件； 3、有一定的写作能力和应变处理问题的能力 4、身体健康、精力充沛、五官端正； 5、精通关于食品卫生类的国家法律法规、当地政策、专业知识等。

JOB OVERVIEW职位概述 Report to Assistant Security Manager. Within the established IHG standard and the limit of brand procedures to manage security departmental daily operation, safeguarding hotel personal life and property , paying close attention to staff‘s moral trends and ensure the implementation of training plan. 直属助理保安经理管理，并在洲际酒店已建立的制度和程序的限定范围内，实施保安部的日常工作管理，保障酒店人员人身及财产安全，掌握本组员工的思想动态，落实部门的培训计划。 DUTIES AND RESPONSIBILITIES 工作职责 •Responsible for Security Manager and implement the working order 对部门经理负责，执行其工作指令 •Participate hotel and department training and make monthly training plan for team staff then to supervise the completion of training. 接受酒店及部门的各项培训，并做出每月的培训计划，监督班组工作完成情况。 •Strictly stick to the handing-over system, carefully write down the daily record 严格执行岗位交接班制度，认真写好当班日志 •To assess performance of team staff at regular interval, and to checking and register the property that has been allocated to the departments, to timely report to supervisor about equipment damage . 定期做好班组评估工作，并对部门配发各岗位的资产进行检查登记，如有损坏及时处理并上报. •Maintain good communication with staff. Pay close attention to staff’s moral trends and provide instruction . 随时与员工保持良好的沟通。掌握员工的思想动态，并做好员工的安抚及引导工作。 •Monitor and manage the daily safe operation of team staff. Provide foresee ability suggests to potential safety hazard. 监督管理班组日常安全运作情况，抓好班组的团队建设。对存在安全隐患随时提出预见性意见。 •Checking the patrol which is carry out in hotel and timely communicate relative department and to cooperate other department successfully complementing the important entertainment. 对酒店内治安巡逻进行检查及时相关部门协调沟通、交流安全信息，配合各部门做好重大接待任务。 •Assist Manager having a good deploy of safety guard during major activities and conferences 如遇重要接待或大型会议活动，协助经理、做好安全警卫部署。 •Deliver awareness of how to serve better and the of energy-saving and the training of post knowledge. 经常给部门员工灌输服务，节能意识以及岗位知识、技能的培训。 •Keep in constant contact with fire-fighting center ,having variable-interval patrol for the center ,to lead patrols to the site of accident to eliminate security hazards. 要对消防中心进行不定时巡视检查，随时与其保持联系，遇紧急情况，立即带领巡查人员赶到现场制止或排除安 全 隐患。 •Coach staff having reasonable arrangement of 24 hours patrol, and to maintain the knowledge of the safety situation in important region and to revise the team staff’s patrols record. 督导员工合理安排酒店24小时巡查工作，了解掌握重要区域安全情况，并审阅班组巡逻值班记录。 •Watch staff performance including staff appearance, the ability to respond emergency .Once there are violations of laws and regulations to report to supervisor timely. 检查各岗位值班情况，包括保安员的仪容仪表。遇事的反应、表达及处理事情的能力，发现违纪现象，及时给相 应处分并上报部门。 •Supervise and urge patrols to check fire extinguisher and fire equipment and keeping record, timely call for engineer department to repair the equipment if needed. 督促各巡逻人员在工作时间内检查酒店灭火器材、消防设备并做好记录，发现需要整改的及时报工程部维修。 •Decisively dealing with the general emergency and timely report to supervisor. 对一般性的突发事情进行果断迅速处理及时记录上报。 •Summary daily work and report to assistant security manager. 做好每日工作小结，及时向经理汇报。 •Complete the word as assigned. 完成上级交代的其他各项工作。 QUALIFICATIONS AND REQUIREMENTS 任职要求 Required Skills 技能 •Proficient in use of Microsoft Office 熟练的运用办公软件 •Good writing skills 良好的写作技巧 •Good communication skill in listening and speaking 良好的沟通技巧和表达水平：同感倾听，得体表达 Qualifications 资格 •Education: High-school Education 教育：高中教育 •Certification: Diploma 证书：毕业证书 Experiences 经验 •At least 1 year the related working experiences that is expected and over one year working experience at equal position. 一年以上相关工作经验，一年以上同等职位工作经验。

工程主管-强电方向 JOB OVERVIEW职位概述 Under the guidance of the Director of Engineering or his delegate ensures that the Hotels equipment is operated in accordance with IHG standards to ensure maximum efficiency and guest satisfaction. 在工程总监或其代理的指导下，确保酒店设备按照洲际酒店集团标准运作，以确保实现最大化的效率和客人满意度。 DUTIES AND RESPONSIBILITIES工作职责 •Works with superiors in the preparation and management of the department’s budget and is aware of financial targets 协同上级准备和管理部门预算，了解财务目标 •Attends to all types of repair and maintenance work of the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. 处理酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。 •Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system. 对现有的系统提出改进建议，从而优化该系统的运作效率和经济节约。 •Participates in Hotel Energy Conservation Program. 参加酒店节能计划 •Attends to all work requests and repairs and maintenance works 处理所有工作请求和检修工作 •Provide special expertise to all repair and maintenance of various engineering equipment, plants and systems. 为各类工程设备、机房和系统的全部检修和保养提供专业知识 •Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, fire lives and safety equipment & system. 负责各类设备的检修和相关服务，如，洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统。 •Prepare spare parts lists for engineering requirements. 根据工程要求准备零部件清单 •Prepares detail annual maintenance plan and periodic maintenance requirements for each respective item of those. 准备详细的年度维护计划和每个项目对应的定期维护要求 •Prepares monthly Maintenance Status Report. 准备每月的维修进度报告 •Ensures that house rules are followed and obeyed. 确保遵守和奉行内部的规定。 •Ensures punctual attendance and adherence to duty schedules by all subordinate staff. 确保所有下属员工准时出席和遵守工作日程表。 •Ensures that personal grooming and hygiene standards are being observed. Does spot checks in the morning. 确保遵守个人仪容和卫生标准。在早晨进行抽查。 •Ensures all subordinate personnel follow the Engineering Standards and Procedures as issued from time to time. 确保所有下属员工遵守不定时发布的工程标准和程序。 •Coordinates with the related departments for the PM/PMM/FPMM schedule and work in the various areas. 与相关部门协调PM/PMM/FPMM日程安排和各个领域的工作 •Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior. 必要时或在上级的指导下与酒店客人和外部承包商沟通和合作。 •Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. 必要时与其他部门沟通和合作，为宴会、促销活动和节庆活动提供额外或专门的服务。 •Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within the PPE guidelines and ensure your direct reports do the same 展示对IHG个人防护装备（PPE）政策与程序的认识，确保安全地实施所有的程序并符合PPE指导准则，并确保你的直接下属同样如此。 •Be aware of duty of care and adhere to workplace health and safety related various IHG policies and procedures 具备谨慎责任意识，并遵守各种与工作场所的健康与安全相关的IHG政策与程序 •Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 熟悉物业安全、急救和消防及应急程序，安全、合理地操作设备 •Initiate action to correct a hazardous situation and notify supervisors of potential dangers 主动采取行动纠正有潜在危险的情形，并将潜在危险通知主管 •Log security incidents and accidents in accordance with hotel requirements 根据酒店要求记录安全事件和事故 •Carries out regular fire alarm test. . 定期实施火灾报警检测 •Ensures that the workshop and related areas are kept in a clean and tidy condition. 确保工作场所及相关区域保持干净和整洁。 •Complies with Hotel's Health, Safety & Hygiene Policy.. 遵守酒店的健康、安全和卫生政策。 QUALIFICATIONS AND REQUIREMENTS任职要求 Technical school graduate either in one of the trades of electrical/electronic/mechanical/refrigeration & air conditioning/ plumbing or obtains vocational training plus 3 years of experience in related work, it include 1 year in a supervisory role, or an equivalent combination of education and experience. Hotel experience preferred. Professional certification and license if required by law. 技术学校电气/电子/机械制冷和空调/水管专业中任何一个专业毕业或接受过职业培训加上3年相关工作经验，包括1年担任管理职责的经验，或同等的教育和经历。拥有酒店经验者优先。持有法律可能要求的职业证书和许可证。

JOB OVERVIEW职位概述 Sales Executive's mission is to primarily promote the hotel and hotels belonging to the chain in his/her area/region. This position is accountable for booking individual, group business, banquets and meetings on an established base of the top producing key accounts and for managing / converting high potential key prospects to meet with and excel the forecaster occupancy, budgeted average rate and revenue. 销售主任的任务主要是在其销售区域内大力推广本酒店及集团内部的其他酒店，该职务负责对个人、团体、宴会、会议的预定，以主要客户为基础并不断挖掘潜在客户以完成及超额完成预定、住房率、平均房价及营业额。 DUTIES AND RESPONSIBILITIES工作职责 The Sales Executive performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales. 在酒店关系网和酒店级别范围内及由销售总监制定的内部规定范围内，完成自己的任务 Control customer database mailing list and ensure it updated constantly. 控制客户的信息库和通讯名录并保证不断更新。 Maintain existing business and develop new accounts. 保持现有客户并发展新的客户。 Maintain good business relationship with all producers. 同客户保持良好的商业关系。 Complete weekly entertainment and weekly activities plan. 完成每周的款待和活动计划。 Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads. 对团队和商务散客通过电话销售、访问、邮寄开展销售活动。 Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation. 确认所有的预定单（包括宴会与会议）被准确无误地在销售部与宴会之间进行沟通并生效。 Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship. 保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 Keep clients advised of latest information regarding hotel’s development. 记录客户对于酒店发展的建议和最新的信息。 Familiar with the operation and application of the hotel's computer / data processing system. Ensure the implementation and utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application. 熟悉酒店电脑及数据系统的运作和应用程序。确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 Keep well informed and well coordination about the operations especially in essential departments (Front Office, Housekeeping, F&B, and Banquet etc.). 关注及配合好整个酒店尤其是主要运作部门对客服务（前厅部、客房部、餐饮部、宴会厅等）。 Provide after-sales service and in particular to ensure all guests complaints brought to management’s attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed, investigated and follow-up action is initiated 提供销售后服务，特别要确保必要时客户所有的投诉都被有关部门认真接受、讨论。确定所有投诉都已经过调查，并开始实施补救行动。 Closely observe matters pertaining to competition (situation, prices, services etc.) offered on a regular basis - daily and give the updated feedback to DOS. 密切关注涉及竞争的事宜（形式、常规价格、服务等）需每日更新收集最新的准确信息并反馈给销售总监。 Promotes the hotel as often as possible through entertaining，conducting, site inspections, presentations etc. of the hotel. 通过经常宴请、定点参观酒店、介绍酒店等活动推销酒店。 At all times, promote a positive image of the hotel in all forms of contact. 在随时随地对客发生的联系中提高酒店的正面形象。 Develop & foster close and positive rapport with the public, guests, clients and members of the trade. 鼓励和发展同公众、旅客、客户以及商界人士之间的积极紧密关系。 Promote and sell hotel to be the most popular meeting/banquet venue while concentrating on room sales, maximally utilize all the meeting/function rooms and achieve the highest revenue desired and targeted. 在加强房间销售的同时，推荐酒店的会议、宴会。最大限度地利用会议及多功能厅的设最大限度地利用会议及多功能厅的设施设备，以取得所预计的最高目标。 Organize and submit weekly sales report to the DOS 组织并提交每周销售报告给销售总监。 Ensure that all new clients have no negative credit references. 确保所有新客户均无没负面信用的记录。 Ensure that all commercial reporting for department head is handled with efficiency and accuracy, meet all dealings without excuse 确保所有提交给上司的商业报告都按要求快速准确完成。 QUALIFICATIONS AND REQUIREMENTS任职要求 Minimum of 2 years Sales management experience, preferably in the luxury setting 至少2年的酒店销售经验，奢华品牌五星级优先 A strong understanding of overall hotel business 有很强的五星级酒店市场及生意拓展理念 Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches 具有很强的学习能力，分析和解释复杂的活动和/或信息，以提高新的实践和发展的新方法 Must have the ability to understand local markets that affect the business of the hotel 必须有能力了解，影响酒店业的当地市场情况 Strong oral and written communication skills 强烈的口头和书面沟通能力 Ability to communicate at all levels 优秀的与各个阶层的沟通能力 Ability to train and develop new team members 能力的培养和发展团队新成员 Computer skills (word processing, spreadsheet, and presentation software) 计算机技能（文字处理，电子表格和演示软件） Language skills: English and Mandarin Chinese 语言技能：英语和中文

Job Summary 职位简述 To supervise, direct, assist and assure the completion of housekeeping tasks assigned to attendants in guest rooms and corridors as per resort standards. 监督，指导，协助并确保安排给客房服务员和走廊员工的工作任务按度假酒店标准完成。 Key Duties and Responsibilities 主要义务和职责 To report for duty punctually wearing the correct uniform and name tag at all times. 准时报到上班，始终穿着正确的统一着装和佩戴名牌。 To ensure proper grooming always as per company policy. 确保恰当仪表，始终符合公司政策。 To attend daily briefing in selected areas conducted by direct leader 在选定区域出席由直接领导进行的日常通报会。 To champion the company values and objectives such as JDP, MS and Emp. Survey 拥护公司的价值观和目标，如JDP、MS和 Emp. Survey. Supervise and coordinate all team members ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies. 监督和协调所有的员工，确保顾客收到及时、周到的服务，并且所有的营运区域按照酒店标准和程序运营。 Supervise and inspect guest rooms and corridors. 监督和检查客房和走廊区域。 Supervise deep cleaning and special task schedules, ensuring all rooms and floor areas are cleaned as per resort standards. 监督大清及特殊事物的日常计划安排，确保所有房间和走廊的清洁符合度假酒店标准。 Supervise and reports to the Housekeeping Manager regarding the upkeep of furnishings, facilities, and equipment 监督并汇报有关家具，设施和设备的保养给客房经理。. Carries out good communication with team members ensuring performance is effectively managed. 团队成员之间进行良好沟通确保实现有效管理。 Attends and supervises that team attends to duty in proper uniform, on time and well groomed 注意和监督团队成员准时上班并穿着适当的制服和有良好的仪表 Attends daily briefing with Housekeeping Manager ensuring a complete understanding of tasks for self and team members. 同部门经理参加每日列会确保对自己和团队成员的工作安排有全面的理解。 Identifies and ensures highest possible standard of cleanliness and maintenance of guest rooms and corridors. 确保客房及走廊的清洁和维护达到最高标准。 Supervises usage of guest room supplies and amenities are at a realistic cost. 监控客房备品和易耗品的使用量处于可控成本内。 Supervises that Housekeeping procedures are kept updated and in accordance with health and safety policies for personnel and guests. 监督和控制客房的管理程序，并根据客人和员工的健康和安全政策进行更新。 Carries out good communication with team members ensuring performance is effectively managed. 与团队成员进行良好的沟通，确保有效管理绩效。 Is fully trained on all Housekeeping tasks and procedures being able to assist utility porters and guest room valets with any requirements 有关客房工作任务和操作程序接受过全面培训，在需要的情况下能够协助物流员和客房服务员。 Has full knowledge of hotel layout of guest rooms, corridors, storage space and back of house areas. 对酒店客房，走廊，仓库和后区的布局有全面的了解。 Ensures all guest requirements are adhered to as per resort standards. 根据度假酒店标准遵循所有顾客要求。 Supervises the cleanliness of back landings and all storage on the guest floor. 监督所有后区和楼层仓库的清洁。 Monitors and maintains the inventory of supplies in the pantries on guest floors. 监督和控制楼层工作间备品的库存。 Supervises training needs within the department and carries out on the job training when required. 监督部门内部的培训需求并在需要时执行在职培训。 Is fully trained on resort emergency procedures and first aid as per resort standards. 按照度假酒店标准接受了酒店应急程序和急救的充分培训。 Supervises and assists in keeping up to date team member records. 监督和协助所有队员的记录保持最近状态。 Communicates and reports correctly all issues, incidents or malfunctions as per resort standards. 根据度假酒店标准正确地记录和传达所有的问题，事件和故障。 Is flexible in working hours and scheduling as per resort requirements. 按照度假酒店要求，工作时间和排班灵活。 Conducting disciplinary action and coaching of colleagues when necessary. 在必要情况下对员工进行纪律处分和书面警告。 Is fully in-charge Guest Room Valet Task allocation. 全面负责客房服务员的工作分配。 Carries out any other job related duties as requested by the resort. 执行度假酒店所要求的任何其他与工作相关的职责。 To assist in documentation of projects such Departmental Meeting, Trainings. 协助编制部门会议，培训等项目文件。 To assist Evening Team Leader in developing GRA’s improvement of quality in room cleaning / turndown and to develop excellent customer awareness skills. 协助下午班主管提高房间清洁、夜床服务的GRA质量改善同时培养优秀的顾客意识技能。 Coordinate and manages deep cleaning and special task schedules, ensuring all rooms and floor areas as per hotel standards. 协调和管理房间深层清洁和特殊任务的计划安排，确保所有房间和走廊区域符合酒店标准。

Job Summary 工作职能总结   Assist the bar manager to plan, organize and direct all processes of the bar operations to ensures the bar provides quality beverages in a clean and tidy work space and deliver consistent service in line with the standard opening procedures and achieves maximum revenue and profit in line with the budget and forecast 协助酒吧经理计划、组织和指导酒吧运作的所有流程，确保酒吧整洁干净与提供符合标准操作程序提供优质的饮料，可以实现预算和预测最大的利润 Key Duties and Responsibilities 关键角色和职责   Skills  Completely understand and maintain all policies, procedures, standards, specifications, guidelines and training programs 完全理解酒吧所有的政策、程序、标准、规范、技巧、指导方针和培训计划 Achieve company objectives in sales, service, quality, appearance and sanitation of the establishment through the    training of employees whist maintaining a positive and productive working environment 达到预期公司销售、服务、质量、外观。建立卫生习惯通过员工培训，保持一个积极的、高效的工作环境 To ensures that all colleagues activities adhere to and support the Atlantis Quality Standards 确保所有的同事都遵守与支持亚特兰蒂斯的质量标准 Applies creative solutions and purposes ideas to grow develop and improve the business. 应用创造性的解决方案和用发展的思路提高业务 Achieves sales and profit targets and enhances the margins through effective stock management and minimizing controllable costs 实现销售及利润目标通过有效的库存管理提高利润率，并尽量减少可控成本 Conducts regular team briefings and meetings 定期进行团队会议 Consistency monitors of food and beverages being served and service quality, escalating any major problems/complaints to Management 一致监测食品和酒水出品质量和服务质量，将主要问题/投诉反馈到管理层 Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue 积极推动销售技巧来增加餐厅的收入与超越客人的期望。 Provides specialist advice to customers and colleagues on food and beverages when required 成为食品，饮料专家咨询给客人与员工 Monitors all aspects of food and beverage quality and hygiene and takes immediate corrective action when required 监测各个方面食品和饮料的质量和卫生，并在需要时立即采取纠正措施 Actively seeks and reviews customer feedback in regard to food quality, service and overall satisfaction and takes appropriate and timely action 活跃地向客户寻找有关于食品质量反馈和评论，服务和整体满意度，采取适当和及时的行动如果有出错 Understanding of health and safety requirements and managing employee behavior in accordance with the regulations 完全了解与按照国家健康要求与国家的安全要求来管理员工和运作 To ensure all deliveries are checked in correctly and that all relevant delivery dockets/ invoices are correct. 确保检查所有的发货都是正确的， 也确保相关的送货单/发票是正确的 Monitor bar Variances & Spoilages 监控酒吧栏差异和损坏 To complete all the necessary variance and spoilage report 完成所有必要的差异和损坏报告 To ensure that all services delivered within the bar operation are being charged correctly. 确保全酒吧单子与服务都正确的收费 Ensure that all new staff in the bars receive proper training until they are fully aware of company standards 确保酒吧的所有新员工接受适当的培训与完全了解公司标准前 Be informed and aware of all relevant legislation regarding service of liquor, the sale of tobacco, opening hours, etc 了解有相关酒水，烟草，餐厅运作时间的营业执照 To regularly price check all beverage items from Micros to menu and seek if there are any discrepancies 定期检查所有饮料项目, 系统与菜单对比；并寻求是否有任何差异 Set-up of the outlet in accordance with the pre-determined standards of the operation 与预先确定的标准的操作建立符合餐厅的操作 Manpower planning for the Bar service 对于酒吧服务人力规划 Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of wine and spirits list 详细的酒吧菜单知识，能够全面描述葡萄酒和烈酒清单 A detailed understanding of the wine and spirit list 详细了解葡萄酒和烈酒的菜单 Proactively communicate with the front of house team regarding menu changes, availabilities and specials 积极主动与团队成员沟通有关菜单的更换，特别推销菜，以及菜的供应量 Ensure that all guests feel welcome while receiving an attentive, friendly and courteous service at all times 确保所有客人在任何时候都都能感受到周到的欢迎，礼貌的服务 Ensure that the selection process for applicants is compliant with company procedures 确保求职人的选择过程是符合公司的程序 Responsible for on boarding, training and integration of new starters 负责新员工的上岗培训和整合 Takes full responsibility of the outlet in the absence of Manager 在经理不在的情况下，全面负责餐厅的运作

招聘岗位：装修工 ------------------------------------------------------------ Tel招聘电话: + 86 (898) 36303333-转人力资源部 Cellphone招聘手机：+86 18689858360 （微信同号） （8:30AM-5:30PMin working days工作时间为工作日上午8点30分至下午5点30分） Email招聘邮箱: hr@ichaikou.com

招募岗位：西厨冷菜领班 ------------------------------------------------------------ Tel招聘电话: + 86 (898) 36303333-转人力资源部 Cellphone招聘手机：+86 18689858360 （微信同号） （working period is 8:30AM-5:30PM in working days工作时间为工作日上午8点30分至下午5点30分） Email招聘邮箱: hr@ichaikou.com

【岗位职责】 1、根据部门经理制定的销售计划，具体执行争取商务、散客的销售工作。 2、掌握本地区及国内外商务、散客市场动态，定期向部门经理提出销售调研报告。 3、定期进出销售计划中所负责部分的执行情况报告，并对计划执行中存在的问题提出意见。 4、按计划走访客户，了解客户对酒店的意见，增强与宾客的的沟通，建立良好的客户关系。 【岗位要求】 1、 有从事酒店前台或销售的工作经历。 2、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。

ACCOUNTABILITY 职责 To lead, supervise, assign and follow up the daily work activities, to ensure that all work requests are attended without unduly delay and completed in a professional and efficient manner. 服从领导管理分配和落实日常工作，保证所有工作都能及时，专业和高效完成。 To ensure that all work requests are properly logged on the work request logbook and it is updated appropriately at the end of each shift duty. 保证所有维修申请都详细记录在工作交接记录本上，在交班时必须及时更新工作完成情况。 To maintain tools keys, maintenance equipment, parts and materials for general repairs in guestroom, public and service areas properly. 要保证在对客房、公共区域进行一般性维修所需的工具和材料的充足。 To report such abnormality to Asst. Chief Engineer attention. 即使发现不正常的运行情况并采取补救措施，将发现的问题汇报给副总工程师。 To complete detailed shift hand over to the oncoming shift leader, both in written and oral manner. The hand over should include all uncompleted and still in progress work, all equipment that breakdown, status of work request, backlog, working tools, pagers, parts and materials, etc. 交班时详细完成当班工作记录，进行口头和书面交班。交接工作内容包括未完成和正在进行的工作、发生故障的设备、维修工作完成情况、存货情况、工作用具、钥匙、零件和材料等。 To perform all other duties as may be assigned by Chief Engineer, Asst. Chief Engineer and Duty Engineers. 完成总工程师、副总工程师及值班工程师安排的其他工作。 Learn professional knowledge seriously; know well with equipment structure and system condition. Be responsible for daily maintenance and common trouble-shooter of Air-conditioning equipment. Strictly stand by all the Safety Operation Rules and Circuit Censorship for all equipment. 认真学习专业知识，熟悉设备结构及系统的情况，做到问题判断准确、及时处理。负责装修日常保养和一般性的检修工作，严格执行各种设备的安全操作规程和制度。 Assist in the construction of exhibits and displays as assigned. 根据要求，配合其他部门进行加工制作。 To make all architectural repairs to the building as per assignments or on own initiative, ensuring all work meets the local codes. 按照工作分配或主动完成饭店维修工作，保证饭店设施达标。 QUALIFICATIONSAND REQUIREMENTS 任职要求 Highschool degree and above. Practical experience in the field of system pertainingto hotel operation. Diploma in either Mechanical or fitment or equivalent. 高中以上学历。具有饭店装修的实际经验。具有机械或装修相关专业证书。 This job requires ability to performthe following: 此职务要求有能力完成下列活动： ²  Prepares detailedinduction programmes for new staff. 为新员工准备详细的工作程序。 ²  Ensures training needs analysis of Engineering staff is carried out andtraining programmes are designed and implemented to meet needs. 确保工程技术人员的培训需求，进行培训方案设计和实施，以满足需要. ²  Coaches, counsels and disciplines staff, providing constructive feedbackto enhance performance. 指导和培训员工，提供建设性的反馈意见，以提高绩效. ²  Regularly communicates with staff and maintains good relations. 定期与员工保持良好的沟通. PROFESSIONAL RELATIONSHIPS WITH工作交往关系 ²  INTERNAL：To coordinate with other Engineering Dept. Section/department for smoothoperation. 内部：与工程部各分部及其他部门进行沟通,以便工作的流畅性。 ² EXTERNAL：Toprovide the best services to guests. 外部：向客人提供好的服务。 Tel招聘电话: + 86 (898) 8865 8888-7512（working period is 9AM-6PM in working days工作时间为工作日上午9点至下午6点 Email招聘邮箱: Sienna.Xian@ichaitangbay.com

（1）具体负责开展授权分管之销售业务，走访客户，积极建立和开拓客源渠道； （2）接待重要客户参观酒店，推介服务功能及设施； （3）做好协议单位商务散客的销售服务工作； （4）负责团队/会议客人消费意见的收取； （5）处理客人计划外服务要求和委托事项办理； （6）进行市场调研,提出合理化建议； （7）积极协助销售总监工作，服从上级指挥。

【岗位职责】 1、确保所有的维修和预防维修计划都在该班内按时执行。 2、接受，分配并且跟进所有的工作单核维修单。 3、处理技术图纸，以及备货的记录和库存。 4、故障查找，操作，修理并且保养,确保区域内所有设备的清洁和正常工作。。 5、在保证安全运行和营业格调的前提下，力图节省能耗，注重环境保护的新概念。 6、督导重要维修及增改工程施工，控制质量与进度。 7、协助外施工单位在本酒店的施工，保证工程质量。 【岗位要求】 1、3年以上同岗位工作经验。 2、必须掌握机电工程设备的基础知识。 3、能充分领会工上级的经营意识，能组织和指挥本岗位工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心与责任心和配合精神，秉公办事，不谋私利。 5、身体健康，精力充沛。 6、有相关工程证件

主要工作职责： §  有效的协调组织厨房内部的工作，最大的提高工作效率。 §  确保所有的菜肴符合菜谱的标准。 §  协助厨师长和副厨师长充分落实酒店的标准。 §  监督食品准备和烹制的过程防止浪费。 §  保证厨房的卫生符合卫生部门和酒店的标准。 §  维护厨房内的各种仪器。 §  保证厨房内所有员工的出勤，制服，仪表和个人卫生也需要符合标准。 §  保证高标准的个人仪表。

岗位职责 1、 接受宴会、会议场地的预订。 2、 销售人员外出时，随时准备接待来访的客人，并可根据销售总监的授权向客人报价，但要及时反馈给相关客户经理进行具体落实。 3、 协助销售经理草拟宴会建议书。 4、 拟定合同，并负责执行合同的签署和收发流程。 5、 准备宴会通知单，并分发到相关部门。 6、 宴会当天现场待命，以处理紧急变更事宜。 7、 与相关部门紧密协调，处理宴会细节或临时变更事宜。 8、 收集客户反馈，汇总报告，并提交致宴会销售经理。 9、 任何特殊事件需向宴会销售经理汇报并征得认可 10、 客户的任何特殊要求需向宴会销售经理汇报。 11、 出席每日宴会销售部会议，需要时参加协调会议。 12、 每月更新客户名单。 13、 执行宴会销售经理分派的其它任务。 14、 具体负责宴会客户档案管理工作。 15、 做好办公室的日常工作。 （1） 归纳每日、每周及每月销售人员确认生意情况并上缴报告，在每日销售例会时作出汇报（团队及宴会会议预订、团队丢失统计、宴会会议接待统计等）； （2） 推广活动总结报告； （3） 部门月度总结图表及统计数据的跟进； 负责部门的员工的考勤及日常接待工作等； 岗位要求 1、 自然条件：性别不限。 2、 文化程度：大专以上学历。 3、 工作经验：可接受应届毕业生，1年以上高星级酒店相应岗位工作经验优先。 4、 语言能力：普通话流利、英语会话熟练。 5、 业务素质：熟悉部门运作及团队接待流程，熟悉文档管理，具有良好的组织协调能力和沟通技巧。

岗位职责: 1、掌握当日客情及餐饮活动。 2、参与各项前台的工作。发现并上报工作中出现的问题。 3、掌握当天到店及离店的重要宾客，回头宾客。 4、在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。 5、与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。 6、做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。 7、在前台及大堂与行政楼层接待及迎送住离店的宾客。 8、协助入住行政楼层之宾客办理登记入住及离店手续。

主要工作职责： 1.与副理一起准备每周工作安排表，确保其反映行业需求和主要的绩效指示。 2.为公共区域服务员分配任务和职责。 3.检查员工的工作完成情况。 4.报告丢失及损坏的物品状况。 5.汇报并跟进维修和保养工作。 6.检查公共区域，餐饮部门外围区域，办公室，洗手间和停车场的卫生情况。 7.检查外包工作的进行情况。 8.与承包商负责人协调并检查其工作。 9.确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。

【岗位职责】 1、对派工单要准确无误地实施完成，并认真检查完成情况。 2、掌握小组的各项工作，对组内负责的各类工作进行巡查，发现问题，及时处理。 3、安排好预防性维修计划及巡查工作，把质量关。 4、掌握供电设备运行和照明情况，制定节电措施。 5、制定照明灯具及照明控制开关的巡视、巡检制度。 6、合理调配好供电、电梯的运行及安排好电修值班，在保证服务水准的前提下，尽力节能。 7、对酒店的各种大型活动，如新闻发布会等大型会议，要提前进入工作场所，确保弱电系统不发生差错。 【岗位要求】 1、1年以上同岗位工作经验。从事酒店弱电管理或维护工作。 2、对电视系统、电话通讯系统、保安系统、音响系统等弱电熟悉，常见故障排查有经验。 3、 工作认真、勤恳、细心，热爱本职工作。 4、精力充沛，身体健康。

【职责内容】 工作内容：客户销售 分级管理   美容师管理  协助店长管理    底薪4-5k  保底5-6k  提成2-3个点 两班倒 两个班次 早九晚六   12:00-21:00

【职责内容】 职责说明： 1、负责为美容院沙龙客人提供专业的美容服务。   2、讲究职业道德，做到文明服务，保持美容的高水准服务，维护公司声誉。   3、定期建立贵宾及常客档案，了解他(她)们的爱好、要求及皮肤的特性，以便更好地提供服务。   4、负责保管美容及按摩工具，对工具、美容用品的采购提出建议。   5、参加美容院晨会，完成每天工作流程报表与每月总结报表。 6、完成店长安排的其他工作。 职位要求： 1、皮肤好，仪表大方，熟悉美容产品和手法， 2、持有美容师证书者、有美容院工作经验者优先考虑； 3、良好的语言表达能力，善于沟通，服务意识强，工作耐心细致； 4、吃苦耐劳，爱岗敬业，良好的个人素质，较高的职业素养和道德； 5、性格开朗乐观，积极向上，团队协作能力强。