【岗位职责】Responsibilities
1.Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
2.Provides functional assistance and direction to all departments.
向所有部门提供功能性支持和指导。
3.Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视。
4.Responds to guest needs and resolves related problems.
就客人的需求做出反应并解决相关问题。
5. Ensures VIPs and IHG rewards club guests receive special attention.
保证贵宾和优悦会会员受到特别关照。
6. Promotes inter-hotel sales and in-house facilities.
促进店际销售及推销酒店内的设施。
7. Checks billing instructions and monitors guest credit.
检查结帐说明并监督客人信用情况。
8. Analyses and approves discounts and rebates.
分析和批准打折相关事宜。
9. Analyses the rate variance report to ensure rooms revenue control.
分析房价差异报告以保证控制客房收入。
10.Takes action with the Property Management Systems (PMS) in emergency situation.
在紧急情况下使用酒店管理系统(PMS)。
【职位要求】Job Specs
1. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
2. Two years experience in guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
拥有2年宾客服务管理经验,或与此相当的教育和相关工作经验结合的背景。
【岗位职责】Responsibilities
1.Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
2.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
3.Registers and rooms all arrivals according to established procedures.
按照既定工作程序为所有来客登记并安排房间。
4.Maintains intimate knowledge of departmental standards and procedures
熟知部门标准工作程序。
5.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
6.Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand.
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
7.Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times.
随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲。
【职位要求】Job Specs
1. College degree or above, good command of one foreign language.
大专及以上学历,熟练掌握一门外语。
2. At least 1 years working experience in a similar position in 5 star hotel.
至少1年以上五星酒店相关工作岗位经验。
3. Very good English skills (written & verbal) Computer operation and familiarity with some software packages, including Spreadsheet programs.
精湛的英语口语及书写能力,精通计算机程序,熟知软件及电子表格系统。