This position is concerned with the day to daysupervision of the Restaurant operation of the Hotel and compliance withestablished restaurant policies and procedures of this Hotel.
该职位负责监督酒店餐厅的日常运营,遵守酒店制定的餐厅政策和程序
To be responsible for the daily supervision of therestaurant, concentrating on service procedure and quality of product.
负责餐厅的日常监督,重点关注服务流程和产品质量
To conduct training and skills development programs, suchas LobsterInk, 15 Minutes Training, English Training, Service ExcellenceTraining, Up-selling training (file and advise from DFB), daily Taste Panelsand Menu Classes etc. to ensure well trained staff offering excellent serviceto the guest at all times.
开展培训和技能培训,15分钟培训,英语培训,服务技巧培训,销售培训,每日菜单培训及尝试菜品,确保训练有素的员工随时为客人提供优质服务
To ensure that all staff are well briefed ( dailyrehearsals) before start their shift
确保所有员工在开始轮班前参加每日例会
To ensure that all update info for hotel or restaurantare passing to all staff
确保酒店或餐厅的所有更新信息传达给所有员工
Under the guidance supervision of the H and establish policies Directorof Service procedures of the Hotel and the Housekeeping Department, supervisethe activities and behaviour of Room attendants / housemen to ensure clean, orderlyand attractive guestrooms and surrounding public area; Suggest and developtraining programs to improve efficiency, productivity and performance of Roomattendants/housemen.
在客房部服务总监的指导下,建立酒店和客房部的政策和流程,管理楼层服务员的态度和举止行为,确保服务员在清洁房间和周围公共区域时态度是否认真,提供意见和发展培训计划来提高效率及服务员的工作效率和表现。
Responsible forthe supervision and control of the Bell Services, which consists of theBellman, Doorman and Valet. Ensuring allguests’ luggage is kept and stored promptly and in accordance to the LSOP.
监督和控制行李服务,包括行李员,门童以及司机。保证所有客人的行李都按照酒店标准存放。Ensure a high quality of service is provided to all external andinternal customers of your department.
无论对于内部或外部的顾客,均须提供高标准服务质量。
Devote all your working time and efforts to the business of the hoteland carry out duties assigned to you by your direct supervisors.
服从上司对你的工作安排,同时保证工作时专心致志,努力为酒店创造价值。
Conduct all your duties in accordance with the rules, practices,procedures and policies, which are outlined in the associates handbook andpromote the spirit of teamwork whenever and wherever is possible.
依据《员工手册》所描述的相关政策、制度和程序来规范你的工作表现,且无论何时、何地都要尽力体现团队合作精神。
Follow relevant regulations strictly to ensure equipments in hotelrunning normally.
严格遵守有关规章制度 确保酒店的设备的正常运行。
Ensures that all staffs deliver the brand promise and provideexceptional guest service at all times.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensure staffs also provide excellent service to internal customers inother departments as appropriate.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Handles all guest and internal customer complaints and inquiries in acourteous and efficient manner, following through to make sure problems areresolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles guest and staff enquiries in a courteous and efficient manner,reporting complaints or problems if no immediate solution can be found, whilstfeeding back a prompt follow up.
友善、有效地解决顾客和员工的问题,对于他们的投诉和提出的问题如不能当时解决,应汇报给上级,并迅速跟进及时反馈结果。
Maintain positive guest and colleague interactions with good workingrelationships.
与顾客和同事要有良好的合作关系。
Assist guests at front desk while providing thehighest level of service possible in an efficient, courteous and professionalmanner by following Marriott Standards of aggressive hospitality and adheringto guidelines and procedures.
依据万豪殷勤待客的服务标准和工作指导在前台向客人提供最高水准的,高效的,礼貌的,专业的服务。
This position isconcerned with the service of drinks and associated products directly to theguest, as per the standards set by the Beverage Policy, and in additioncomplying with the F&B Control and ordering procedures as set by thePolicies of the Hotel.
本职位主要负责直接为客人提供酒水及相关产品的服务,并遵守酒店的餐饮控制和点餐程序
The main responsibilityis provide drink service to guests and also well control the beverageconsumption
主要职责是为客人提供酒水服务,同时控制好酒水的消费
Prepare ingredients for cooking,portioning, chopping, and storing. Wash and peel fresh fruits & vegetables.
准备烹饪、分块、切碎和储存的材料。清洗及削皮新鲜水果及蔬菜。
Ensure proper portion, arrangement, andfood garnish to be served. Serve food in proper portions onto proper receptacleas per User Record.Set-up, clean and break down work station. Wash anddisinfect kitchen area including tables, tools, knives, and equipment. Notifymanager if a product does not meet specifications. Check and ensure thecorrectness of the temperature of appliances and food.
确保正确的份量、摆放和食物装饰。根据用户记录,将食物放入适当的容器中。建立、清洁和分解工作站。清洗和消毒厨房区域,包括桌子,工具,刀和设备。如果产品不符合规格,通知经理。检查并确保电器和食品的温度正确。