Based within the Food & Beverage Department at the Mandarin Oriental, Guangzhou, The Loft Outlet Manager is responsible for overseeing The Loft Bar by providing leadership and overall supervision to our staff, ensuring a high standard of guest satisfaction while operating towards the established budgets and goals. The Loft Outlet Manager reports to the Director of Food & Beverage.
该职位位于广州文华东方酒店餐饮部，酒吧经理负责带领和监督餐厅员工的工作，确保在实现既定预算和目标的同时，达到高标准的客人满意度。酒吧经理向餐饮总监汇报工作。
Duties and Supporting Responsibilities：
Reporting to the Directorof Food & Beverage, responsibilities and essential job functions includebut are not limited to the following:
Leads, motivates andinspires the outlet team to deliver exceptional service experiences in linewith the brand and outlet standards.
Leads outlet team toachieve the outlet’s financial and operational targets; seeks out and reviewspotential business opportunities in line with the outlet’s financial targets.
Works with directreports to develop and execute the outlet’s food & beverage promotions, isaware of the comp set and proposes ideas to continually improve the range andquality of the outlet’s products and services.
Ensures an effectivecommunication flow within the outlet (e.g. pre-meal briefings, staff meetings,communication with the culinary team etc.).
Sets goals andexpectations for direct reports using the annual performance appraisal processand holds staff accountable for success & failure. The Managers keyaccountability is to ensure that his direct reports are equipped with all toolsto be successful at work.
Ensures that allteam members receive appropriate and ongoing trainings to successfully performtheir job and to further develop within the food & beverage division.
Job Requested:
Preferably a minimumof 5 years’ working experience in luxury hotel / established bar of which atleast 1 year in a similar capacity. A proven track record of success in asimilar role, showing the capability to build customer loyalty and guestsatisfaction, delivering, profit and controlling costs.
Proficient in varioustypes of alcoholic beverages, including types, brands, brewing techniques,taste characteristics, etc. Be able to familiarize and regularly organize thewine list, supervise the quality of drinks in the bar, and ensure that all drinksare made in accordance with standard formulas and quality requirements.
Establish good cooperative relationships with surroundinghotels, restaurants, alcohol suppliers, etc., carry out joint marketingactivities, achieve resource sharing and complementary advantages, and expandthe customer source channels of the bar. Highly responsible & reliable.
Works well underpressure in a fast-paced environment.
Ability to workcohesively as part of a team.
Ability to focusattention on guest needs, remaining calm and courteous at all times.
工作职责/职位描述:
向餐饮总监汇报工作，职责和基本工作职能包括但不限于以下内容:
领导、激励和激励门店团队提供符合品牌和门店标准的卓越服务体验。
领导门店团队完成门店财务和运营目标;根据公司的财务目标，寻找并评估潜在的商业机会。
与直接下属一起开发和执行餐厅的食品和饮品促销活动，了解竞争环境，并提出想法，以持续提高餐厅产品和服务的范围和质量。
确保在餐厅进行定期的双向沟通(如餐前简报，员工会议，与厨房团队的沟通)
通过年度绩效评估程序为直接下属设定目标和期望，并要求员工为成功的绩效负责。
确保所有团队成员接受适当和持续的培训，以成功地完成他们的工作，并进一步发展他们在餐饮部的发展。
岗位要求：
5年以上豪华酒店餐饮工作经验，其中至少1年相关岗位工作经验。 在类似职位上有成功的经验，表明有能力建立客户忠诚度和客户满意度，交付，利润和控制成本的能力
精通各类酒水知识，包括酒的种类、品牌、酿造工艺、口感特点等。能够熟悉并且定期整理酒单，监督酒吧的酒水品质，确保所有饮品的制作符合标准配方和质量要求。
与周边酒店、餐厅、酒水供应商等建立良好的合作关系，开展联合营销活动，实现资源共享、优势互补，拓展酒吧的客源渠道。
高度负责和可靠。
能在快节奏的工作环境中承受压力。
作为团队的一员，能够有凝聚力地工作。
能够关注客人的需求，始终保持冷静和礼貌。
