Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情周到的服务,有宾至如归感。
Uses creative management skills to solve guest and associate problems. Ensures compliance with company standards to ensure consistent high quality guest relations.
在遵循酒店规章制度,维持优质高效服务基础上解决所有宾客及员工遇到的困难和问题。
Manages desk, resolves guest concerns, handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment .
管理前台,用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。
Good customer relations skills.
良好的与客人沟通技能。
Positive outgoing personality.
积极开朗的外向型个性。
At least 1-2 years reception working experience required.
至少一至两年以上前台工作经验。
Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
Greets all guests at all times in a friendly and helpful manner.
以友好和乐于协助的态度迎接酒店客人。
Able to read and write English.
能够读写英语。
Proficient in the use of Microsoft Office and Front Office System.
熟练使用微软办公软件和前台系统。