DUTIES AND RESPONSIBILITIES工作职责
· AIn the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
· 在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
· 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
· Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
· 监督部门工作程序手册中列出的各项规范的贯彻执行。
· Enforce shift hand over procedures
· 执行交接班程序。
· Enforce correct bill paying procedures
· 遵守正确的结账程序。
· Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc
· 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。
· Supervise cash handling and banking procedures
· 监督现金的处理和存放程序。
· Prepare daily banking and cash flow reports
· 编制每日存款和流动资金报告。
· Establish and instruct staff in cash security procedures
· 制定并指导员工执行现金安全制度。
· Deal with irregular payments
· 处理异常的付款情况。
· Supervise the maintenance of service equipment
· 监督服务设备的维护保养。
· Monitor standards of guest facilities and services
· 监督客用设施和服务的标准。
· Control stock and monitor security procedures
· 控制存货和监督保安成序。
· Assist with menu and wine list creation
· 协助菜单和酒水单的设计工作。
· Supervise outlet service including Tea Lounge
· 监督餐厅及茶楼的服务。
· Works with Superior on manpower planning and management needs
· 和上级领导一起进行人力规划和管理需求。
· Works with Superior in the preparation and management of the Department’s budget
· 和上级领导一起编制和管理部门预算。
· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
· 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
· Manage special amenities and special events
· 特殊设施和活动的管理工作。
· Anticipate market changes and review operations when necessary
· 有效的预测市场的变化，并在必要时审评运营工作
· Up-sell property facilities
· 推销酒店的设施。
· Actively pursue cost saving measures
· 积极的实行节约成本的措施。
· Recycle wherever possible
· 尽可能再利用能源。
· Manage wage and beverage cost
· 管理工资和饮料成本。
· Forecasting
· 进行预测工作。
· Stock control
· 有效的控制存货。
· Analyze statistics and change your operations to reflect customer preferences
· 分析统计数据，按照客人的喜好改变运营方法。
· Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts)
· 混合自己的轮班时间确保随时了解部门内发生的事情(如夜班，白班，周末和周一至周五班，间休，午餐时间和晚班)。
· Make conversation to guests during their order and find out their likes and dislikes as well as building rapport
· 在客人点餐时与客人交谈，发现客人的喜好，同时建立友善的关系。
· Other reasonable Ad hoc tasks assigned by supervisor
· 其他由上级分配的合理任务
