厨师对公司的使命有基本的了解，并向团队提供支持来让他们实现这些使命和目标。  他/她利用这种机会不断学习，成长和发展自己。 厨师遵循他的直接主管下达的指令，他/她在接收到培训后，有足够的能力执行给定的任务。厨师遵循菜谱的细节，并且可以询问是否给到他的任何消息都清晰。 他/她生产的菜品在质量上都遵循标准且不容妥协。 厨师按时完成所有被分配的任务，不可以遗留待定的工作，如果可以改进菜品，团队或酒店的流程，则需要提供建议。 厨师了解采购产品的设定标准，收货，储存并遵循基本的存放规则。厨师确保所有的物品都有覆盖物，有标签和注明了日期。厨师参加每日试菜，并用这个机会就菜品来分享他的知识。  The Commis Chefs has a basic understanding of the company’s mission and gives his / her support to the team to support them to reach those mission and goals. He / She takes this opportunity to continuously learn, grow and develop himself. The Commis Chef follows the instructions of his direct supervisor and is capable to execute given tasks after he / she received the training to do so.  The Commis Chef follows recipes in detail and asks question if any information’s given to him are unclear. He / She produces the highest standard of product and does not compromise on quality. The Commis Chef finishes all assignments timely, does not leave work pending and gives suggestions if a process can be improved for the better of the product, team or hotel. The Commis Chef knows the set standard for the procured products, receives deliveries, stores deliveries and follows basic storage rules.  The Commis Chef ensures all products are covered, labeled and dated. The Commis Chef participates in the daily food tasting and uses this opportunity to share his knowledge about the products.

岗位职责： 1.制定品牌定位、媒体合作策略以及酒店年度活动策划； 2.负责市场调研，竞品分析与收益管理； 3.具有产品包装策划能力。 岗位要求： 1.国际联号酒店同岗位工作经验优先； 2.对行业趋势敏感，能快速应对市场变化； 3.精通市场分析工具，熟悉OTA渠道销售模式。 福利待遇： 包吃提供住宿，五险一金，年终奖，团建、生日会等丰富的文化活动

岗位职责： 1.按照餐厅工作标准及服务流程细化餐厅的日常服务，督促员工严格履行其岗位职责； 2.根据营业情况，对服务员进行工作任务分配，确保提供优质服务； 3.与宾客和厨房保持良好的工作关系，及时向经理和厨师长反馈宾客对食品、服务方面的信息，不断提高餐饮产品和服务的质量； 4.了解客情，亲自为重要宾客服务； 5.处理餐厅里发生的问题和宾客的意见，并及时向经理汇报； 6.定期检查、清点餐厅的设备、餐具、布草等物品，将结果汇报给餐厅经理。 岗位要求： 1.善于与客人沟通、互动； 2.坚信团队合作、积极主动； 3.具备基本的计算机技能，以及对财务知识的了解。

关于四季: 四季酒店的卓越，由每一位团队成员铸就。我们是一群追求精进、勇攀新高的同行者，始终秉持 “待人如己” 的处事之道。全球各地的四季人以真挚热忱践行奢华承诺，为宾客、住户及合作伙伴缔造难忘体验。我们深知，唯有打造世界级的员工体验与企业文化，才能让团队成员持续传递这般非凡的宾客体验。 在四季，我们珍视熟稔的面孔，也热忱接纳新的伙伴，始终以己所期的方式对待遇见的每一个人。无论你是与我们共事、入住休憩、安家置业，还是探索未知，我们的使命始终是：创造烙印终生的美好回忆。这一切源于我们的信念—— 当我们与身边的人和世界建立真正的联结，生活便会愈发丰盈。 关于苏州四季酒店: 苏州四季酒店隐匿于金鸡湖私密岛屿之上，四周绿荫环抱、碧波粼粼，宛如一方静谧绿洲。作为都市度假酒店，它距市中心仅举步之遥 —— 步入其间却恍若置身宁静秘境，都市的喧嚣在此化作从容私密的静谧。酒店设有 199 间客房及套房，另配11 栋独立别墅，无论是家庭欢聚、浪漫旅居，亦或是商务出行，皆能提供如诗如画的休憩之所。 岗位职责: 客房部主管负责客房和公共区域的清洁。确保所有房间按照四季酒店的标准和程序进行检查。与客房服务员和前厅部协调，优先检查客房。向办公室报告任何差异和维护问题。协助培训和监督新员工。 工作内容: 作为部门团队的一员，与酒店的所有员工一起工作。接受其他部门的指导，以满足客人的期望。 能够收集指定工作区域的房间和楼层状况报表，并在需要时将房间分配给客房服务员。 报告任何房间缺陷和维修问题。 监督客房服务员并确保遵守适当的标准和程序。 在所有职责范围内提供优质的客户服务。 确保在轮班结束前检查该部门的所有房间。 监督客房服务员的工作表现，确保客人楼层有足够的用品，并按照标准保持走廊、楼梯井、电梯、服务区、客人门和布草柜的清洁。负责每班清晰、简洁的交接。 能够监督和指导客房服务员在进行深度清洁的房间的工作进度。 维护所有床罩、窗帘、地毯、椅子、床裙和家具的保养。 检查楼层工作间和橱柜区域，确保所有的东西保持有序和清洁。 应聘要求: 具备中文的阅读和口语能力。 至少一年酒店或客房相关行业的行政工作经验，或同等工作经验。 薪资福利: 具有竞争力的薪酬、工资和全面的福利待遇 优秀的培训和发展机会 免费入住其他四季酒店及度假村 免费洗涤员工制服 免费员工餐 有机会建立具有全球潜力的终身职业生涯，并为出色的工作感到真正的自豪感 工作时间: 这是一个全职职位 根据运营需要排班

岗位职责 1.酒店各部门布草洗涤的质量及布草的收发、洗烫、制服房管理工作。 2.洗涤设备正常运转，管理好水、电、气的日常消耗、保管好易燃易爆及腐蚀性溶剂，严防事故发生。 3.检查当日酒店宾客洗衣情况，确保其洗涤质量。 4.了解各岗点棉织品的使用情况及备用量，以保证棉织品的正常使用与周转。 5.完成客房织品的定期洗涤及缝补。 6.与相关各部门配合，完成每月的补货、定制、盘点等相关事项。 岗位要求 1.大专以上学历。 2.3-5年以上客房工作经验，3年以上洗衣房管理工作经历，丰富的洗衣房运作知识和至少两年国际酒店洗衣房经理的任职经历，良好的领导能力和管理技巧。 3.能编写工作计划和报表，有较强的口头表达能力。 4.较强的组织能力，反应灵活，善于处人际关系。 5.工作责任心强，热爱本职工作，能够承受工作压力。

1、至少两年以上五星级酒店相关工作经验 2、能快速有效的运用电脑操作系统， 包括希尔顿自有的管理系统 3、依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登       记表的完整性及付款方式安全有效 4、引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务 5、确保宾客档案信息及时录入公安申报系统 6、了解酒店周边地区的信息，名胜，风景地等，为顾客提供方便 7、确保前台和其他部门间的沟通交流，特别是客房部，餐饮部，财务部 8、确保日常设设施备用品的维护保养和必需库存，所有物品记录有序 9、收取现金，信用卡，代金券，公司或第三方付费等服务时要严格遵守酒店规定 10、在遵循酒店规章制度，维持优质高效服务的基础上设法解决所有宾客及员工遇到的困难问题 1. At least 2 years related experience in five-star hotels 2. Able to access and accurately input information using a moderatelycomplex      computer system, including Hilton property management systems 3. Check-in guests in accordance with their reservation details, ensuringthat the      registration cards are completed, reservation information confirmed,Hilton Honors      and Frequent Flyer numbers enquired, and method of payment issecured 4. Promote Hilton Honors and its associated benefitsto guests who are not already     enrolled in the program, ensuring that existingHilton Honors members receive     personal and professional service that recognizesthem as important guests and that     their benefits are received 5. Ensure that guests' profiles and information is input into the Police Report system in a      timely andaccurate way 6. Up to date with information on facilities, attractions, places ofinterest, sights and      activities in and around the hotel 7. Ensure communication,coordination and cooperation between the front desk and      other operatingdepartments, specifically Housekeeping, F&B and Accounting 8. Ensure that the front deskis kept stocked and maintained with requisitions and that      par levels are maintained,and stock tracked 9. Adhere to the company’scredit policy at all times when handling cash, credit card      transactions, cityledgers, providing currency exchange services, LPO and third-party      payments forrooms, meetings, F&B and any other charges that may be incurred by      guests 10. Assign and instruct Guest ServiceAgents in the details of work, observing their        performance and encouraging improvements

• Assist Guest Experience Managers in ensuring smooth operation of each working shift; handling of guest issues; monitor guest satisfaction by evaluating feedback. 协助宾客体验经理确保每个班次运营流畅，通过评估反馈来处理客人问题并监控客人的满意度。 • Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude. 对客塑造一个专业及乐于助人的形象，当客人遇到任何需要帮助的情况时，及时的以关怀和帮助的态度给予充分配合。 • Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings. 要完全熟知酒店及本地其他场所的服务和设施。 • Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area. 要对客人关于本地餐厅、交通和娱乐活动的问题做出回答。 • Suggest off-the-beaten path places to guests to present authentic dinning, entertainment and travel experience. 为客人推荐一些不同寻常的正宗的饮食、娱乐活动以及旅行体验。 • Perform opening and closing procedures at all Guest Experiences Area. 负责所有宾客体验部所属区域的营业和关闭的相关工作。 • Ensure all guests experience a fresh and modern check-in/check-out procedure. 确保所有客人在办理入住、离店手续时，都能有新颖和时尚的体验。 • Assist with luggage and door upon guest request. 当客人提出需要行李和开门服务时应提供相应服务。 • Perform curbside check in for special guests on mobile devices. 使用移动设备为特殊客人在房间办理入住手续。 • Ensure that guest history is maintained accurately and up-to-date. 确保客史信息维护的正确性和时效性。 • Ensure that Guest Experience and surrounding area are kept clean and organized at all times. 确保宾客体验部及其他周边区域随时都保持干净和整洁的状态。 • Anticipate guest needs and offer related services and suggestions accordingly. 预知客人需求，并提供相关服务和建议。 • Find opportunities to surprise and delight guests to create memorable moments. 寻找为客人创造惊喜的机会，从而制造难忘时光。 • Be able to build small talks with guests during every interaction to engage with guests. 能够在每一次与客人相处的时候愉快沟通，从而与客人建立友好的关系。 • Be entirely flexible and adapt to rotate within the different positions of the Guest Experiences or any other Department of the hotel as needed. 能够在需要时完全灵活地工作在宾客体验部各个岗位，或酒店其他各个部门。 • Ensure that all daily special rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered. 确保所有每日特殊房间，有特别要求的房间，长住客人房间都会在客人抵店前提前锁定，并且提前准备好欢迎礼品。 • Be knowledgeable of all hotel outlets and hours of operation. 熟知酒店所有运营部门信息及营业时间。 • In absence of other department operation during the night, assist all departments to ensure the normal operation when necessary. 在夜间没有其他部门营运的情况下，必要时协作各部门确保正常运行。 • Upsell larger rooms or suites to enhance guest experience and maximize revenue. 推销更大的房间或套房给客人，以提升客人更好的入住体验及酒店收益最大化。 • Cross sell F&B space and products. 交叉销售餐厅餐位及产品。 • Post on a timely basis all laundry, restaurant and other charges as needed. 将客人的洗衣费用、餐饮费用及其他费用及时入账。 • Print room status reports, complete welcome cards/calls and communicate available services and amenities. 打印房态表，完成欢迎卡片/欢迎电话，以及沟通相应的服务及物品。 • Perform daily end of shift deposits and correct "drop" procedures. 完成每日班次结束后结算程序和正确的“投账”程序。 • Review Up-To-Date Report and Trace File on a regular basis during the day. 每天定期检查Up-To-Date Report和Trace File。 • Settle bill accurately through different transaction， including Alipay, Wechat Pay, credit card, cash and etc. 准确地通过不同形式结账，包括支付宝，微信，信用卡，现金等。 • Keep learning not only Guest Experience area but also other Rooms departments and F&B operations. 不断学习宾客体验部的相关知识，及其他运营部门的相关知识。 • Coordinate, process and distribute all incoming reservations during off hours of Reservation Department, and be responsible for telephone inquiries and information services for the hotel. 负责酒店的电话问询、答疑等服务，并在非预订部工作时间，负责协调、处理和分配所有接收到的客房预定。 • Optimize revenue through timely and accurate bookings. 通过及时、准确的酒店相关预订提高酒店收益。 • Complete other tasks that assigned by Management. 完成管理层安排的其他工作。

Adventurous and spontaneous Outgoing and people-oriented personality Effective interpersonal skills and a great team player Relevant experience or a real passion to learn                                           Has strong responsibility 敢做敢为的、 积极主动、 富于激情的。        性格开朗、富有朝气、 有个性的。             良好的人际交往能力和团队合作意识。          乐于学习或接受新事物。                          有很强的工作责任心。

The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大连四季正在寻找你 - 对工作具有极大的热情，热爱你所从事的职业。 About Four Seasons 关于四季酒店 We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discerning customers, and to maintain our position as the world's premier luxury hospitality company. We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers, and our employees. We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us. 我们对酒店服务心无旁骛，矢志不渝，并以高品质为重。无论我们的酒店、度假酒店、及住宅俱乐部坐落在何处，目标都是成为举世公认的最佳酒店管理集团，且盈利可观。要达到这种卓越的成绩，必须在各方面都超越群伦。我们所创建的酒店，在设计及选料方面，均属无上之选，务求能够满足客人的高贵品味和严格要求，同时保持豪华酒店的优质崇高地位。 我们的成功，有赖于清楚认定我们对每件事的信念，并与有效的财政计划相互配合。我们预计能为酒店带来合理的利润，确保业绩蒸蒸日上，并为股东、客人及员工谋求长远的利益。 我们将四季酒店的信念，通过彼此互敬互重及互相建立榜样，切实地具体表现出来。我们所坚持的价值观或原则，正是我们如何善待客人、商业伙伴及同事。 About Four Seasons Dalian 关于大连四季酒店 The Four Seasons Hotel Dalian boasts a prime location, situated at the heart of Renmin Road and the core of the Donggang Business District. It’s this history that inspired the NBBJ Shanghai-designed building’s interiors by acclaimed international firm Hirsch Bedner Associates of Singapore. The design concept for Four Seasons Hotel Dalian draws inspiration from the rich historical of the city, particularly its deep-rooted connection with trains and the romantic allure associated with Dalian. Artfully designed rooms that offer a brand of comfort and cutting-edge technology, capturing both the city’s magnificent skyline and the stunning ocean vistas. The interiors of the hotel’s signature restaurants were conceived by Tokyo-based Strickland, which drew inspiration directly from the city’s history and culture to create authentic and unforgettable experience. A distinguished collection of six restaurants and bars, including Cantonese delicacies, Western fare, Japanese cuisine, specialty bars, lounges, and a deli shop. With top-notch chefs and exceptional ingredients, we create an unparalleled fine dining experience that lingers in memory. 大连四季酒店地理位置优越，坐落于人民路东港商务区中心地带，眺望海景和港口景色，是东港商务区核心所在。 NBBJ操刀设计的大楼内，新加坡著名的Hirsch Bedner Associates公司由城市悠久历史中汲取灵感进行室内设计，尤其是与火车密不可分的深厚渊源以及这座城市本身的浪漫情怀。 每间客房都是巧思设计之作，融合了舒适与前沿技术，不仅捕捉了城市壮观的天际线，更有绚烂的海景尽收眼底。 酒店特色餐厅的内部设计由东京知名工作室Strickland操刀，其灵感直接来源于当地历史文化，旨在打造真实而难忘的体验。 六个餐厅和酒吧构成了独特的美食合集，包括粤式菜肴、西餐、日本料理、威士忌、大堂吧和甜品坊。凭借顶级大厨和卓越食材，为宾客打造一种无与伦比的高级餐饮体验，让人回味无穷。 Key Responsibilities 主要工作职责 1.Delivers the brand promise and provide exceptional guest service at all times. 2.Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. 3.Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 1. 确保遵循品牌承诺并始终提供优异的对客服务。 2. 核实抵店、离店细节并根据客人要求安排行李及交通运输等服务。 3. 以热心、灵活的方式与其它员工紧密合作， 专注于酒店的成功和客人的满意。 Preferred Skill and Qualification 任职要求 1.College graduate or Certificate 2.Good communication skill. 3.Fluent in oral and written Korean or Russian. 1.大学或相关学历。 2.良好的沟通能力。 3.流利的韩语或俄语口语及书写能力。 Learn more about what it is like to work at Four Seasons – Visit us: 想要了解更多，请登录以下网站并关注我们： 四季酒店官网职业机会：https://careers.fourseasons.com/us/en

工作地点：舟山！！！（介意工作地点请勿投递） 【业主公司介绍】 浙江英冠控股集团创立于2000年，集团经过二十年的发展已形成了以地产开发、高星级酒店、工程建筑、物业服务、商业管理为核心的五大业务板块，旗下拥有17家控股子公司。经过二十年卓越发展，浙江英冠控股集团在杭州已拥有多个城市综合体项目、多家高星级酒店，成为区域型商业地产的龙头企业之一。 【岗位职责】 1. To manage generalledger, cost control and other operating sections such as income, AR and AP‘sdaily work and management.    管理会计部、成本部、运作部（日审、信贷、应收）的日常业务操作及管理工作。 2. To prepare timetables for completing monthly reports and work schedules.    准备每月财务报表完成时间进度表。 3. To be responsiblein preparing various monthly reports as required by the management.    负责完成每个月管理层要求的各种报表。 4. To safeguard allcontracts and agreements and to supervise the necessary accounting proceduresand the preparation of accounting ledgers and summaries.    维护所有合同和协议，管理必需的财务程序，准备财务相关的分类及汇总账。 5. Assist forinternal audit work of AccorHotels Group    协助雅高酒店集团的内部审计工作。 6. Develop the annual operating budget of hotel    制定酒店年度经营预算。 7 To review thedaily revenue report prepared by the Income Auditor and the Income journal.    检查由收入审计完成的每日收入报表及收入凭证。 8. To verify thatjournals and journal vouchers are properly recorded and accurate.    检查所有的会计凭证，确保它们的准确性并及时入账。 9. To verify that thegeneral ledger and sub-ledger postings are accurate, ensure that general ledgerand sub-ledger balances correspond to and all contra/clearance accounts arecleared at month-end.    检查所有系统入账的准确性，确保各系统之间数据的一致，并保证在月末关账之前所有过渡账户没有余额。 10. To review theMonthly Food & Beverage Cost Controller’s Report and to verify the properbooking of the costs.    复查每月食品酒水成本报告，确保成本被及时入账。 11. To organize and bein charge of monthly closed account, to supervise related report performsituation. Check whether the figure in detail account is correct, timely,complete and effective.    负责组织管理月末结账事宜，检查督促月末报表的完成情况，并检查明细账中入账是否准确、及时、完整、有效。 12. To verify that thecomputer system is operating smoothly and that all necessary accounting recordsare correctly prepared.    确保账务系统运作的稳定，并准确记录所有凭证。 13. To maintain closecommunication with the public auditors for receiving advice and counseling andto provide instructions for the preparation of internal and external audits,getting ready all necessary data and documents.    与当地审计保持良好的沟通，并获取咨询和建议。为内部及外部审计做好必要的数据和凭证准备。 14. To maintain aworking knowledge of the accounting regulations of the region the hotel islocate    及时获取当地会计法规的相关知识。 15. To perform monthlyand at random physical inspections for cash hold by the cashiers and to reviewdaily cash balance lists from the General Cashier for cash on hand.    执行每月及随机抽查收银员备用金，并复查每天现金余额表。 16. To ensure thatunused checks and other bank forms are safely stored and that all measures aretaken to protect cash on hand at any point of sale and General Cashier’s room.    确保所有未使用支票及银行表格被妥善保管，并采取必要方法保证所有营业点及出纳室现金的安全。 17. To verify thedaily foreign exchange rates are complying with and advertised according to theprocedure.    核查每天的外汇汇率。 18. Prepare financialstatistical-data report to highlight to management all aspect of company’soperating and accounting systems, internal control, etc. on a timely basis oron requisition.    编制财务统计数据报告，按要求及时向管理层报告公司经营情况、财务情况、内部控制等。 19. Formulate propermanagement information systems to inform management on a timely basis andwithin time schedules.    建立适当的工作程序，在规定的时间内及时地向管理层汇报管理信息。 20. In regards to VAT and payroll related taxes, to verifythat amounts are promptly declared and paid on time.    核查所有增值税和个人所得税，确保他们及时申报和付款。 21. To ensure that alltax matters are treated in a proper manner and in compliance with relatedlegislation.    确保所有税务问题以恰当合法的方式得到解决。 22. To follow up anytax changes and other legislation.    跟进任何税务及其他法规的变更。 【岗位要求】 1. University graduate, excellent command of written and spoken in English and Chinese language.     大学学历，良好的中英文读写能力。 2. Over 3 years of financial administration experience in an international brand hotel; pre-opening experience is preferred.     三年以上国际品牌酒店财务管理工作的经验，拥有酒店筹开经验者优先 3. With capability of communication and coordination    有较强的沟通协调和管理能力 4. Familiar with therelevant national and local financial laws and regulations     熟悉国家和地方的财务法律法规 5. With capability ofcommunication and coordination    有较强的沟通协调和管理能力 6. Work honestly withstrong responsibility, fairly handle matters    工作认真负责，作风正派，处事公正，有良好的素质 7. Well complete eachwork task designated at the above Job Responsibility     能较好完成上述工作职责规定的各项任务

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

岗位职责： 1、与媒体、各营销渠道沟通并提供合适的材料以确保他们促销酒店的服务。 2、组织丰富的市场公关及广告媒体的会议活动。 3、发布酒店重大事件及促销新闻。 4、保持与广告商和公共关系组织的关系。 5、通过营销活动，树立酒店的形象。 6、计划与协调酒店赞助的活动 7、与媒体交流，提高酒店在市场的曝光率。 任职要求： 1、大专以上学历，5年以上相关工作经验，3年以上同岗位工作经验。 2、具有敏锐的思维逻辑能力、较强的沟通表达能力及应变能力。 3、具有较强的组织策划能力、协调能力和抗压能力。 4、具有较强的职业操守和保密意识。 备注：此岗位为浙江省内及周边省市储备岗位，需接受外派

·        Actively seek verbal feedback fromcustomers.        积极地寻找获取客人反馈意见。 ·        Agree and implement actions to makeimprovements to customer service.        同意并实施以行动去提高对客服务的质量。 ·        Create a warm and welcoming arrival forguests, ensuring that they feel expected and immediately “at-home” when theyarrive.        为顾客提供热情服务，让他们立刻有回家的感觉。 ·        Ensure that all guests are greeted atthe door.        确保向每一位客人致意。 ·        Positively deal with and learn fromcustomers’ complaints and comments with follow-up and feedback to the ChiefConcierge.        以明确地的态度、正确地对待和处理客人投诉和反馈意见，跟进并向礼宾部经理报告，并从中学习。 ·        Make sure all customer requests andqueries are responded to promptly and effectively, adhering to Hilton BrandStandards.        根据希尔顿品牌标准，确保所有的客人要求和问题都迅速和有效地响应和处理。 ·        Be proactive towards customers,assisting them with any reasonable requests, and training all team members tosee these things before the customers ask.        积极主动的面对客人，协助他们接近合理的需求，培训所有员工提前预知客人要求。 ·        Ensure that the concierge team escortsguests to their rooms, hotel facilities and room features are explained, andluggage is delivered in a prompt manner. 将客人送至客房，介绍客房布局，确保行李及时寄存等。 ·        Take an active role in the conciergeteam, ensuring effective communication and work as a team in order to reachgoals and targets. 团队工作，在前台扮演积极角色，有效率的和客人沟通，确保达到目标。 ·        Handle complaints promptly andefficiently, taking the necessary action, and informing the Guest ServiceManager to follow-up where appropriate. 采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理。 Facilitatea prompt departure for all guests by ensuring that their luggage is broughtfrom their rooms promptly when requested or offer assistance when in the lobby. 如有必要，帮助客人拿取行李，确保客人及时办理离店，安排运送，同时欢迎他们再次光临。 ·        Manage the storage and organization ofguests’ luggage in a safe and secure, organized and systemized way. 有条理的安放客人的行李，确保安全。 ·        Ensure that the concierge teammaintains the lobby appearance to be neat and tidy, and that public areas arecleaned when necessary. Responsible for ensuring hotel materials are wellstocked and information is available to guests. 确保大厅的整洁卫生，为宾客预备常用的物品和信息等。 ·        Knowledgeable of the hotel’s facilitiesand services as well as basic knowledge of Hilton. 掌握希尔顿酒店的基本概况。 ·        Up to date with information and havedetailed knowledge of facilities, attractions, places of interests, sights andactivities in and around the hotel, imparting this knowledge to other teammembers. 了解酒店周边地区的信息，名胜，风景地等，为顾客提供方便。将这些知识与团队成员分享。 ·        Ensure that ticket reconfirmation,safari bookings and guest reservations are correctly carried out when required.确保如有需要礼宾部能为宾客进行票务信息确认、预定等。 ·        Ensure appropriate handling anddelivering of messages, receive and distribute packages, manage the daily postand correspondence of both guests and the hotel. 确保礼宾部准确的传递信息，保证酒店和宾客每日包裹邮件的收发。 ·        Manage guests’ airport transportation,ensuring pick-ups and drop-offs are completed on time. 管理宾客的机场运输，确保安排好客人的接机与送机服务。 ·        The Management reserves the right tomake changes to this job description at its sole discretion and without advancenotice. 如有必要 ，该部门有权更改或补充该职位描述。 ·        Carry out any other reasonable dutiesand responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

Steward 管事员 It is the mission of the incumbent to maintain systems and methods for the Stewarding operation to supply all outlets with cleaning, hygiene and pro active maintenance whilst minimizing cost through breakage control, loss or excessive chemical and detergent consumption. 管事员使命是维持管事部系统和操作方法，保持餐饮部门的清洁与卫生。同时通过控制器具的破损及化学洗涤剂的用量以把部门成本减至最低程度。 职位要求 1. 一年以上酒店相关岗位工作经验 2. 较强的适应能力及抗压能力 3.认真负责，保持积极的工作态度与团队精神

Shangri-La Hotel Xian Located in the prestigious financial and shopping mall centre on Keji Road in Yanta District, Shangri-La Hotel, Xian, enjoys easy access to Xian’s leading business, entertainment and shopping destinations. Our hotel serves as a prime residence for both business and leisure travellers alike. The hotel is approximately a 35-minute drive from Xi’an International Airport and Xian North railway station, a 45-minute drive from the Terracotta Warriors Museum and a 25-minute drive from City Wall and Bell Tower. Metro line 3 is close to the hotel and it only takes 15 minutes to reach the Giant Wild Goose Pagoda. The hotel’s tour guide manager can customize different city tour routes for you. -393 rooms and suites -4 restaurants & bars 酒店位于雁塔区科技路商务区腹地，毗邻市内颇具规模的商业及娱乐购物区。步行3分钟可达金鹰国际和世纪金花购物中心，步行5分钟可达创业咖啡街区和大都荟商业区，酒店对面永兴坊美食街区及周边特色餐厅让您尽享休闲时光的惬意与味蕾的美好体验。一朝步入西安，一日读懂千年。深入体验历史名都，酒店地铁三号线15分钟直达曲江大雁塔景区，25分钟可达钟鼓楼广场，驱车前往兵马俑博物馆45分钟左右。   -393间客房和套房 -4家餐馆和酒吧    We are currently looking for a Service Associate – Concierge to join our Front Office team. As a Service Associate – Concierge,we rely on you to: Provide attentive and friendly service to guests. Helps guests open and close car doors and transport luggage, packages, clothing, etc. Deliver mail, messages, faxes, newspapers and other guest belongings to room. Store guest's luggage, help guest to change rooms and deliver luggage. The Executive Concierge Manager assigns other duties.   We are looking for someone who: Good health, good appearance, neat appearance. Good communication skills in English and Chinese,like to interact with guests. Have a good team spirit.  Hotel experience is preferred. 行李员工作职责如下： 为客人提供专心和友善服务; 帮助客人开和关车门以及运送行李，包裹，衣物等; 递送邮件，留言，传真，报纸和其它客人的物品去房间; 存储客人的行李，帮助客人换房以及运送行李; 执行礼宾部经理分派其它任务。   我们正在寻找一位具备以下条件的候选人： 身体健康，品貌端正，仪表整洁; 中英文沟通会话能力强，喜欢与客人互动; 具有良好的团队合作精神; 有酒店工作经验者优先考虑。 If you are the right person, what are you waiting for? Click the apply button now!  如果您觉得您适合以上条件，那还等什么呢？请点击下面的申请按键吧！

岗位职责： 1. Assist the Guest Relation Manager to ensure effective daily operations ofGuest Relations operation. Maintain lobby presence to keep close monitor ofdaily Guest Relation operations ensuring all guests are attended to promptlyand efficiently by Guest Relation colleagues. 协助宾客关系经理确保客户关系部的日常有效运作。保持大堂的存在，密切监控宾客关系的日常运作，确保宾客关系同事及时有效地为所有客人服务。 2.Offer warm welcome and greetings to all people entering hotel via hotelmain entrance area. 以热情友好地态度在酒店入口/前台欢迎所有进入酒店的宾客。 3.Offer assistance to all people entering the hotel. Answering questionsand directing people to their destinations. Example: escorting people fromLobby to check in area, from lobby to Niccolo Kitchen or Bar62, from Lobby toFitness center, from Lobby to function rooms. 协助所有进入酒店的宾客，回答客人可能产生的问题并提供指引。例如：引导宾客从大堂至前台，至欣厨酒吧，至健身中心，至多功能厅。 4.Review DailyVIP arrival list, as mentioned above. And Ambassadors are fully responsible for VIP Reception, In RoomC/I and farewell. 熟悉每日抵店贵客的名单，根据上述描述，全程负责贵客的接待，房内入住办理及欢送。 5.Inspect VIProoms and ensure that amenities are delivered on time. 检查VIP房间，确保舒适设施按时送达房间。 6.Main working area is focus in the lobby. Assistant Guest RelationsManager/Director of Guest Experience to follow up on the cleanliness, fixlights and fixtures in the lobby. Have a proper display of hotel brochures andtariffs and promotional pamphlets. 大堂为主要工作区域，协助宾客关系经理/宾客体验总监跟进卫生、灯光及物品修缮的相关事宜。适时地展示酒店的产品手册、价目册、宣传册。 7.Handle basic guest requests and takes personal responsibility to ensurerequest is met by following up with relevant departments. 处理宾客基本要求并主动承担责任让相关部门及时跟进以满足宾客需求。 8.Review arrival information on a daily basis: VIP, Discover members,Regular guests, Groups, Special requests etc. 熟悉每天的抵店信息：重要宾客、探索之旅会员、回头客、团队、特殊需求宾客等。 9.Maintain a high level of product and service knowledge in order toexplain and sell services and facilities to guests 熟知酒店产品知识及服务技巧以便向宾客介绍并推广酒店的服务和设施。 10.During workinghours, the Guest Relation Officer must be present in the lobby. Morning Shift: 0730-1600 Afternoon Shift: 1430-2300 在工作时间，宾客关系主任必须出现的大堂。 早班：0730-1600 中班：1430-2300 任职资格： 1.Minimum 3 years’college education 至少三年大专 2.Hospitalityrelated (Preferred but not required) 相关服务行业（非必须）

岗位职责 1、负责规划公司的市场发展策略，把握公司在行业中的发展方向，完成公司在行业中的市场定位，及时提供市场反馈并对公司的市场操作计划不断优化与完善； 2、通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； 4、负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划； 岗位要求 1、学历要求：市场营销或相关专业以上学历，广告、市场营销、新闻、大众传播等相关专业优先 2、工作经验及年限：五年以上企业市场管理工作经验，三年以上市场部经理工作经验 3、培训：战略管理、组织变革管理、管理能力开发、市场营销、合同法、财务管理及谈判技巧等方面的培训 4、专业技能：对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系 5、通用技能（计算机/语言等）熟练使用办公软件。普通话、粤语标准流利 6、职业素养及胜任能力要求：高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力

·Assist GuestExperience Director in ensuring that the Guest Experience department is managedsuccessfully as an independent profit center and handling of guest issues andmonitor guest satisfaction by evaluating feedback and guest surveys. 协助宾客体验总监确保宾客体验部作为一个独立的盈利中心而进行有效管理，并通过评估反馈和访客调查来处理客人问题并监控客人的满意度。 ·In absence of all department heads during thenight, supervise and assist all departments to ensure thenormal operation. 在夜间没有任何部门负责人的情况下，监督且协作各部门确保正常运行。 ·Ensure that allemployees are following standards and procedures set by the hotel. 确保所有员工都遵守酒店制定的标准和程序。 ·Manage and responsible for any guest complaints, incidents or emergencies that mayoccur during the night. 管理和负责夜间可能发生的任何客人投诉、事件或紧急情况。 ·Conduct front deskservices, including check-in and check-out processes forguests arriving and departing during the night. 提供前台服务，包括为夜间抵达和离开的客人办理入住和退房手续。 ·Conduct reservation services, responsible for booking confirmations onall related channels. 提供预定服务，负责在所有相关预定平台及时接单。 ·Coordinate withhousekeeping department to ensure rooms are cleaned and prepared for guests. 与客房部协调合作，确保满足客人清洁需求。 ·Monitor andmaintain hotel security, including surveillance and patrols. 管控和维护酒店安全，包括监督和巡逻。 ·Review and manageinventory, ensuring supplies are fully stocked for the next day. 检查和管理库存，确保第二天的用品供应充足。 ·Perform the end ofday closing, prepare night reports, including VIP report, PSB registration,high balance, incidents, and occupancy rates etc. 做好夜审，准备各类报告，包括VIP报告、证件登记相关的各类台账、消费超限额、客人事件和入住率。 ·Ensure that duringthe night the correct room revenue, rebates, and correct errors is accountedfor and ensure that all room discrepancies are followed up. 夜班时确保房间收入，减免的正确性和错账的改正，并确保所有房间差异都得到跟踪。 ·Assist incoordinating an effective and efficient Payroll Management / Resourceallocation through establishing a flexible work force throughout the Division,based on the principles of Multi Skilling and Multi-Tasking. 根据“一职多能”的原则，协助部门负责人建立一个灵活的用人机制，协调有效和高效的薪资管理和资源分配。 ·Support Host needsin other departments based on the hotel priorities and anticipated businesslevels. 根据酒店的优先次序和预期业务水平，支持其他部门对主理的需求。 ·Establish arapport with guests maintaining good customer relationship and handle all guestcomplaints, requests and enquiries on Guest Services. 与客人建立并保持良好的客户关系，并处理所有客人投诉，要求和问询。 ·Manages incompliance with established company policies and procedures and SOPs set forthe department. 按照既定的公司政策和程序进行管理，并为部门设置操作程序。 ·Ensure the Guest ExperienceDepartment meets quality and internal standards. Identify process improvements and best practices.Provide feedback and develop processes to improve the guest experience. 确保宾客体验部符合质量和内部标准。确定流程改进和最佳操作规程。提供反馈和改进流程，以改善客户体验。 ·Increase occupancy, ADR and RevPAR index by makingaccurate reservations using the implemented dynamic pricing strategies. Implement upsell program. 通过使用实施的动态定价策略进行准确预约，提高入住率，每日平均房价和每间夜平均收入。完成增销计划。 ·Workclosely with the Finance department on follow-up items, i.e., returned checks,rejected credit cards, billing accurateness, cashier handling etc. 与财务部在后续跟进事宜中紧密合作，如：退还支票，拒绝信用卡，账单正确性，现金管理等。 ·Operate all aspects of the Guest Experiencecomputer system, including software maintenance, report generation andanalysis. 操作客户服务部门所有的计算机系统，包括软件维护，报告生成和分析。 ·Be personally and frequently verify that guest’scheck-in / out are receiving the best possible service. 经常亲自对客人在入住/离店时是否得到最佳服务进行核实。 ·Monitor call handling in Guest Experience andensure that all telephone standards are adhered to. 监控宾客体验部的电话服务，并确保其遵守所有电话服务标准。 ·Analyze call statistics and take corrective actionwhere necessary and highlight issue to Guest Experience Director. Minimize call abandonments. 分析通话统计数据，并在必要时采取纠正措施，并向宾客体验总监汇报突出问题。尽量减少呼叫放弃。 ·Maintain standardsof guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issuesto the respective department head. 保持客户服务质量的标准。分析客人请求的回应时间，并向相应部门负责人汇报突出问题。 ·Ensure that the Guest Experience team projects awarm, professional and welcome image. 确保宾客服务团队表现出热情，专业和欢迎的形象。 ·Be in attracting, coaching, training, and retainingtalent by engaging and showing a genuine passion to develop others. 用真诚的热情来吸引，指导，培养和留住人才。 ·Collaborate with Guest Experience Director inpreparation of annual department operating budget: Monitor monthly expenses,with emphasis on variances, assisting in preparing schedules, ordering,inventory management, and other administrative duties as needed. 协助宾客体验总监，编制部门年度运营预算：监测每月开支，重点是差异，协助准备时间表，订购，库存管理以及其他需要的行政职责。 ·Make sure cleaning and engineering projects (guestrelated) during the night are supervised. 监督确保夜间的清洁和工程项目（客人相关）。 ·Achieve maximumsell out where possible. 尽可能实现最大限度的销售。 ·Act as a coach andmentor to team members, maintaining discipline as necessary. 在工作中为员工树立榜样，必要时采取纪律措施，确保宾客体验部工作。 ·Attend career development training as and when required. 在必要时参加职业发展培训。 ·Ensure clear and timely internal team communication (e.g. of roomtargets, up-selling targets). 随时确保团队内部的信息沟通（如：客房销售目标；增销目标）。 ·Responsible for overall department training plan including trainingrecords and delivery of training. 负责全部门的培训计划，包括培训内容的记录和交付。 ·Able to efficiently perform all reception duties (accurate completion offorms, securing of payment). 保证日常前台接待工作能够高效运转实施（表格单据要填写规范，付款方式要有保障）。 ·Is knowledgeable on all hotel information, city information and eventactivities. 需要了解一切酒店信息、城市信息和重要活动事件的信息。 ·Proactively seek guest comments and feedback. 积极主动地寻求客人的建议和反馈。 ·Responsible for monitoring and controlling room inventory management. 随时监控客房的出租率。 ·Take ownership of complaints ensuring final resolution and guestsatisfaction. 设身处地的为客人投诉的圆满解决和顾客满意度负责。 ·Act as a role model and exemplifies delivery of Artyzen Brand ServiceStandards. 在工作中以雅辰酒店的品牌服务标准为依据。 ·Attend briefings and shift handovers, and conduct relevant teammeetings. 参加例会、交接班，并实时召开相关团队工作会议。 ·Be familiar with hotel’s contingency plan. 熟练掌握酒店突发事件处理预案。 ·Comply with Health & Safety, emergency, fire and hotel rules andregulations. 遵守有关健康安全、紧急事件、火警和酒店规则等相关章程。 ·Completes checkson reports including- rate, room discrepancy, credit check, blacklist report. 确保检查包括：房价、房态差异、信用核查、酒店黑名单等相关报表。 ·Conducts spotchecks all activities relating to Artyzen membership. 负责检查所有雅辰会员计划的工作实施。 ·Responsible forensuring accurate submission of guest information in the China Police Report system. 负责保证客人信息正确、完整的录入中国公安报告系统。 ·Performs qualityspot checks on all aspects of the Guest Experience operations。 对宾客体验部的一切运营工作进行质量检查。 ·Produces qualityimprovement plans and execute. 制定并实施产品质量提升计划。 ·Follows up onfinance related issues to ensure all payments are secured and accurate. 依照财务制度确保一切付款方式的保障性。 ·Monitor annualleave plans ensuring it is in line with business trends. 根据酒店运营情况合理安排年假。 ·Review and analyzeexpenses to keep in line with departmental targets. 回顾并分析开支预算以确保部门收益目标的达成。 ·Remaincommercially aware, maximizing revenue being always up-to-date on currentpromotions. 时刻保持经济头脑，持续一贯性的日常促销可以保证利润最大化。 ·Adhere by allcompany rules and regulations. 服从公司的所有规章制度。 ·To undertake anyother reasonable task or request as directed by the management. 贯彻执行由管理者下达的正确指示和要求。

要求:酒店经验3年以上 岗位职责: 一:熟悉电气安全规范，持有电工证《必需》 二、具备水电安装与维修相关技能，能够独立完成日常维修任务。 三、负责酒店内水电系统日常维护及故障排查，确保设施设备正常运营。 四:协助酒店装修与改造，确保施工安全。 五:具有良好的服务意识，能够处理突发事件，确保宾客安全与舒适。

宾客体验部实习生 餐饮部实习生 市场销售部实习生 后勤部门实习生 要求：形象气质佳，性格活泼开朗，善于沟通交流

REQUIREMENTS 职位要求 1.        Education 教育学历 Diploma / Degree in Hotel Managementfrom a recognized institute or special trained for a specific task 持有由认证机构颁发的酒店管理文凭或经过专业培训者优先考虑 2.        Experience 经验        5 year working experience, preferably inhotel industry        具有五年的工作经验，有在酒店工作经验的优先 3.        Job Skill / Knowledge 工作技能/ 知识 Foodand Beverage culinary management experience with demonstrated leadership 具有餐饮管理经验以及出色的领导能力 Extensiveknowledge of food handling and sanitation standards 全面的食品加工及卫生标准知识 Effective influence skills 有效的影响力 Strong colleagues relation skills and conflict management skills and alsoeffective decision making skills 强大的处理同事关系冲突管理技巧，有效的决策力 Knowledgeof movement regulations and safety standards 对运转规章及安全标准有了解 4.        Computer Knowledge 电脑知识       Knowledge of MS office software       能操作微软办公软件 5.        Language Proficiency 语言能力 Good communication skills (verbal and listening and writing) 良好的沟通技巧（口语，听力及书写）       English required bothlistening and speaking 英语听说能力

招收各部门实习生 岗位职责 1、熟悉部门工作细则和流程； 2、以项目方式，参与相关的公司管理工作； 3、需每个工作计划阶段针对公司日常管理上交书面化建议； 4、执行公司安排的其他相关工作。 岗位要求 1、有志在酒店行业发展的应届毕业生/实习生； 2、对担任酒店管理人员具有高度期望； 3、热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。 4、至少6个月实习时间。

一、岗位描述 1.全面负责酒店日常运营管理工作； 2.决定酒店的机构设置、员工编制及重要变革与人员变动等工作，建立健全酒店组织系统；为酒店创造良好的经营环境；建立培训体系，制定和实施店内各级培训计划，为企业培养合格管理人才； 3.完成年度经营指标并确保酒店正常经营，并保证各相关决议的贯彻落实 。 二、招聘要求 1、4-5年以上酒店行业工作经验： 两年以上中高端品牌连锁酒店同等岗位经历； 两年以上星级酒店（四星级及以上）前厅、客房或销售经理级别工作经历； 2、有酒店门店筹备及统筹运营经验，熟悉酒店各部门服务及管理流程； 3、善于团队建设和成本控制，良好的沟通协调能力；具备强效的执行力、协调能力和危机处理能力； 4、品貌端正，语言沟通能力强；有较强的社交能力及敏锐的市场信息捕获能力 5、可接受区域内调派。

                    将助理行政管家交给的任务分配给服务员。   发放调配客房服务员所用的房卡和客用品   参加每日工作例会和接受特殊指示。 填写客房报表。   检查离店房，在确认房间达到清洁标准后，将房间变成可售房。   接到客人的特殊要求要尽力满足。处理客人投诉，并报告给助理行政管家。   按照检查表检查房间是否干净，客用品是否齐全 , 并将需要修理的房间及时报修。   对需要修理的房间和物品要及时报修，并确保已修理好。   填写报告，并确保客人遗留物品做失物招领。   报告客房内物品的丢失和损坏。   检查客房，楼道，楼梯，工作车和工作间的清洁情况。   培训和管理服务员，并向行政管家报告给他的工作情况。   检查房间和楼道的特殊清洁。   检查和申领每周客用品和清洁用品。   协助盘点。   报告可疑人员，请勿打扰的房间和外宿房间等。   准备每日 MiniBar 耗损和监管补充酒水库   完成处理行政管家或助理管家交给的特殊任务。