1. Promotes and provides a safe working environment; is involved in accident follow up, transitional duties and future prevention of accidents.
创造安全的工作环境；跟进突发意外事件,避免以后有同样事件发生
2. Prepares all daily, weekly and monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation.
准备关于所有管理方面的每日、每周、每月报表，包括设施使用的数据统计分析、市场的评估
3. Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services, whilst following up with prompt feedback.
同顾客建立并保持融洽的客户关系，有效处理客人的投诉，满足客人的需求和对理疗服务的咨询，同时跟进并反馈
4. Ensure through knowledge of all hotel outlets, departments and competitors by all Recreation staff.
确保康乐中心所有员工了解酒店餐厅、部门构架和竞争对手
5. Ensure guest history is updated at all times.
确保及时更新客户资料
6. Implementing guest recognition program and maintain a relevant guest database.
实施客户认可计划并维护相关客户数据
7. Ensure staff maintains timing in relation to treatments to avoid any unnecessary delays.
确保水疗中心员工准时进行服务并避免不必要的延误
8. Maximizes associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
通过多技能、多任务和灵活排班，使员工生产率最大化，确保在达到酒店财务目标的同时满足顾客期望
9. Prepares daily, weekly, monthly and annual budget/ forecasts and marketing plans in conjunction with the Director of Rooms.
根据房务总监的指示，按时准备每日、月度和年度预算/预测和市场营销计划
10. Ensures that the Department's operational budget is in line and that all costs are strictly controlled.
确保符合部门运营预算，并严格控制成本
11. Controls and supervises stock taking on a monthly basis.
每月控制和监督盘点
12. Ensure the Recreation Center meets all DMH marketing standards.
确保康乐中心达到钓美集团市场标准
13. Set up online channel and updated frequently with specials and promotions.
设立在线渠道并经常更新特别推荐及促销计划
14. Marketing workbook updated monthly.
每月更新康乐中心市场营销工作手册
15. Develop relationship with local spa press.
与当地媒体发展建立良好的关系
16. Greets VIP guests/Press and potential members personally.
亲自会见酒店重要客人、媒体和潜在客户
17. Attends function, promotions for and on behalf of the Recreation Center when necessary.
在必要时代表中心参加社交和宣传活动
18. Maintaining a high profile within the local Recreation and Spa industry.
在当地的健身及市场上占一席之地
19. Creating necessary promotions to yield manage the Recreation and Spa peaks and troughs.
针对健身及市场的淡旺季设计弹性促销活动
20. Analyzing the Recreation and Spa consumer, ensuring we have the appropriate promotions are on offer.
分析水疗消费群体，确保提供具有针对性的促销活动
21. Cross promotions with other departments maximize the awareness of the Recreation and Spa.
与其他部门交叉销售，最大限度的提高对水疗中心的销售意识
22. Ensure all collateral is in keeping with DMH standards.
确保所有印刷品符合钓美集团标准
