Job overview职位概述
· Manage the restaurant
operations of the hotel to ensure the achievement of established beverage
quality and guest service quality standards and departmental revenue and profit
goals.
· 管理酒店餐厅和酒吧的运营，确保已打造的酒水质量和宾客服务质量标准，以及部门收入和利润目标。
· Adhere to local regulations
concerning health, safety, or other compliance requirements, as well as brand
standards and local policies and procedures.
· 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
Duties and Responsibilities 工作职责
· Deliver Food and Beverage
service of high standard and in accordance with departmental standards and
procedures
· 按照部门的规范和程序提供高标准的餐饮服务。
· Develop departmental standards
and procedures to promote salesmanship, beverage creativity and profit
· 为销售，饮品创新和利润制定部门的规范和程序。
· Communicates to his/her
superior any difficulties, guest comments and other relevant information
· 与上级领导交流有关疑难，客人意见和其它相关信息。
· Delivers daily briefings and
attends other Food and Beverage meetings as scheduled
· 召开每日例会和参加计划好的餐饮部会议。
· Delivers prepared training
sessions in line with a departmental monthly calender
· 按照部们的月度活动日历提供制定的培训课程。
· Prepares for service by
ensuring the department’s:
· 确保部门的以下各项工作就绪为客人提供服务：
Grooming is impeccable and in
accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
Equipment is clean
设备干净
Equipment is sorted and stored
设备分类且存放好
Glassware is polished
玻璃器皿擦亮
Requirements for special
occasions are ready
特别活动的要求准备就绪
Music is on
放音乐
Lighting is on
开灯
Outlet is ready for service and
guest comfort
酒吧准备就绪为客人提供舒适的服务。
· Carries out effective service
by ensuring all staff are aware of their role in:
· 确保所有员工了解自己的职责高效的提供服务：
Greeting and seating guests
迎宾并安排客人就坐
Explaining and up-selling daily
beverage specials
说明并推销每日的特价饮料
Processing food orders
accurately
准确的下食品单
Using trays and tray jacks
effectively
有效的利用托盘和托盘架
Quickly taking food and
beverage orders
快速的为客人写餐饮订单
Ensuring payment methods are
handled accurately
确保准确的处理付款方式
Ensuring working areas are
cleaned and re-set quickly
确保工作区快速的清洁和重新摆放整齐
Ensuring the bar is clean
确保吧台干净
Regularly cleaning ashtrays
定时清理烟灰缸
Conversing with Guests in
relation to the food and beverage products
与客人交谈有关的餐饮产品
· Carries out effective beverage
service by ensuring:
· 通过确保以下内容高效的提供饮品服务：
Beverages are up-sold and
regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
Converse with Guests about
wine, advising the types and styles of wine, taking wine orders and serving
wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
Promoting and selling cocktails
to guests
向客人推销鸡尾酒
Making and presenting cocktails
调配和装饰鸡尾酒
Coffee and tea is served hot
and in accordance with standard
按规范提供热的咖啡和茶
· Patron care standards are
adhered to by ensuring:
· 通过确保以下方面遵守宾客服务规范：
Guests are advised on alcoholic
beverages
给予客人有关酒精饮料的建议
The strengths of alcohol is
advised and guests are advised as to their effect
告知客人酒精强度，并告诉客人对他们的影响。
Compliance with legal
provisions of local liquor codes
遵守法律规定和地方酒精饮品条例
Level of intoxication of guests
is assessed and appropriate action taken
评定客人的醉酒程度并采取必要的措施
Advise guest on the hotel’s
policy of smoking
通知客人酒店的吸烟规定
Monitor factors which interfere
with the total experience of the guest
监测影响客人总体体验的各方面工作
Correct use of refrigeration
system
正确的使用冰箱系统
Effective operation of the
post-mix syrups bulk dispense system
有效的使用后混合桶装糖浆分装设备
Operating the beer reticulation
system
使用啤酒过滤裝置
Adhering to stock control
procedures
遵循存货管理程序
· Take appropriate action to
resolve guest complaints
· 正确处理客人的投诉。
· Requisition bar items according
to bar stocks
· 根据酒吧存货量领取酒吧物品。
· Train restaurant attendant,
wait help and bus help in basic beverage knowledge and beverage service
· 为餐厅侍应生提供基本的饮料知识和饮料服务的培训。
· Complete spillage report and
submit to Food and Beverage manager at the Conclusion of each shift
· 填写洒酒单并在每班结束后交给餐饮经理。
· Supervision and management of
the restaurant tableware and items, follow the breakage of the hotel management
system.
· 监督管理餐厅餐具及物品，遵循酒店的破损管理制度。
· Supervision and management of the restaurant drinks, ensure timely supply,
no lost.
· 监督管理餐厅酒水，保证供应及时，无丢失。
· Follow the hotel food safety management system
· 遵循酒店食品安全管理体系
· Assist the Food and Beverage
Manager to source and review outlet musicians
· 协助餐饮经理寻找和审评音乐师。
· Assist to promote the musicians
· 协助乐师的推广工作。
· Design promotional material
which is aimed at increasing revenue, covers and profit for the Bar with the
approval of the Food and Beverage Manager
· 设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由餐饮经理审批。
· Works with Superior on manpower
planning and management needs
· 和上级领导一起进行人力规划和管理需求。
· Works with Superior in the
preparation and management of the Department’s budget
· 和上级领导一起编制和管理部门预算。
· Perform other duties as
assigned by superior.
履行上级分派的其他职责。
