· Identify and correct unsafe work proceduresor conditions and/or report them to management and security/safety personnel.
识别和纠正不安全的工作程序、条件并报告给管理人员和安全人员。
· Follow policies and procedures for the safeoperation and storage of tools, equipment, and machines.
遵守政策和程序以安全地使用及存储相关工具、设备。
· Complete appropriate safety training andcertifications to perform work tasks.
完成相关的安全培训并获得证书以便更好完成工作任务。
· Maintain complete knowledge at all times of:All hotel features/services, hours of operation, daily house count and expectedarrivals/departures, scheduled in-house group activities, locations and times,all hotel and departmental standards and procedures.
保持完整的理解：酒店的特色、服务、营运时间；每日客房数量以及预期的离店和入住率；制订内部团队活动、地点和时间；酒店所有部门的标准和程序。
· Access all function of computer systemaccording to established procedures and standards.
按照既定的程序和标准访问所有电脑系统的功能。
· Answer department telephone within 3 rings,using correct greeting and telephone etiquette.
部门电话需响三声后回答，使用正确的问候语和电话礼仪。
· Check office storage areas for propersupplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organizationdeficiencies.
检查储物室的正常供给、组织和清洁。如有任何缺陷，需指定员工纠正。
· Establish par levels for supplies andequipment. Complete requisitions toreplenish shortages or additional items needed.
建立用品和设备的标准。完成采购以补充短缺或其他项目需要。
· Monitor and ensure that departmental areasare kept clean and organized at all times.
监督并确保部门区域保持干净、整洁。
· Review the daily business levels, anticipatecritical situations and plan effective solutions to best expedite thesesituations.
检查日常工作，预计危急情况并做好有效计划解决这些情况。
· Prepare weekly work schedules in accordancewith staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
依照工作指导方针和劳动预测准备每周的排班。通过每周业务需求调整排班表。
· Ensure that staff reports to work asscheduled. Document any late or absentemployees.
确保员工准时上班，记录迟到或缺席的员工。
· Coordinate breaks for staff.
为员工协调休息时间。
· Assign work duties to staff in accordancewith departmental standards. Communicateadditions or changes to the assignments as they arise throughout theshift. Identify situations, whichcompromise the department's standards and delegate these tasks.
·根据部门要求把工作分配给员工。在工作期间内，有额外的或改变的工作内容需与员工协商分配。当影响部门标准和委托任务时应查明情况。
· Ensure daily line-up with staff occurs andreview all information pertinent to the day's business.
确保员工进行每日晨会和查阅每天的业务信息。
· Inspect grooming and attire of staff; rectifyany deficiencies.
检查员工的仪容仪表，纠正不足之处。
· Constantly monitor Human Resources staffperformance in all phases of service and job functions, ensuring that allprocedures are carried out to departmental standards; rectify any deficiencieswith respective personnel.
坚持监督人力员工部员工的工作与服务表现，确保所有的程序都符合部门标准；并纠正每一位员工的不足之处。
· Tour each department daily; look for safetyhazards and check staff adherence to hotel policies and procedures.
每天到每个部门巡查；找出安全隐患和检查员工对酒店规章程序的执行情况。
· Monitor the staffs' interaction with guestsand employees ensuring prompt and courteous service; resolve discrepancies withrespective personnel.
监督员工在对客服务和内部合作，确保快速、有礼貌的服务；解决个别不符合要求的情况。
· Assist departmental staff with their jobfunctions to ensure optimum service to guests/ employees.
帮助部门员工发挥工作职能，确保为客人和员工提供最好的服务。
· Observe guest reactions and confer frequentlywith staff to ensure guest satisfaction.
注意客人的反馈并经常与员工沟通，确保顾客满意。
· Anticipate guests' needs, respond promptlyand acknowledge all guests, however busy and whatever time of day.
预测客人需求，任何时候都要快速回应和感谢客人，尽管是在繁忙时段。
· Review Human Resources log books daily,ensuring information is kept current and accurate.
检查人力资源部值班簿，确保最新和准确的信息。
· Maintain current Human Resource status of allmanagement personnel; mail to Corporate offices monthly.
确保人力资源部管理人员情况，每月向集团汇报。
· Maintain files on all current laws regardingHuman Resources on: union (where applicable), workers compensation,immigration, unemployment.
确保人力资源部的所有资料符合现有的法规：联盟（如适用）；员工赔偿；出入境；失业。
· Maintain files on resource areas to include:compensation carrier, state employment agency, corporate human resource office.
保持资源范围的资料包括：赔偿金；国家职业介绍所；集团人力资源部。
· Develop and maintain current job descriptionsfor all hotel positions.
发展和维持酒店所有职位的现有工作概述。
· Identify and use outside recruiting sources,minimizing hotel costs.
确定和使用外部招聘资源使酒店成本最小化。
· Authorize the placement of newspaper ads forjob openings.
授权报纸刊登公开职位广告。
· Interview all applicants for managementpositions and submit recommendations.
面试所有管理职位的申请者并提交建议。
· Ensure that the application, screening,interview and hiring process for all candidates is carried out in accordancewith hotel policy and procedures.
确保所有申请者的应聘程序、筛选、面试和雇佣过程是按照酒店的程序规定进行。
· Develop and participate in an orientationprogram for all new hires.
参与和制订所有新员工的入职培训。
· Ensure accurate maintenance of all employeefiles.
确保所有员工档案的准确维护。
· Identify and coordinate outside trainingsources, which address the hotel's training needs.
确定和协调酒店培训需求的外部培训资源。
· Conduct, monitor, and critique in-housetraining programs/sessions.
带领、监督和评论内部培训。
· Identify certified personnel for training onC.P.R. and other health awareness topics. Schedule and maintain current records on certified hotel personnel.
确定被C.P.R.培训认证的员工和他们的健康情况。安排和保持在酒店个人认证的现有记录。
· Provide feedback to Human Resources staff ontheir performance. Handle disciplinaryproblems and counsel employees according to hotel standards.
把人力资源员工的工作表现反馈给员工。根据酒店标准处理处罚程序和给予员工劝告。
· Establish guidelines for performance reviewson all employees. Ensure completion andplacement in employees' files.
给所有员工建立工作表现回顾指导方针。确保确保完整并放入员工档案。
· Establish progressive discipline procedures;monitor compliance with such; conduct counseling sessions with employees;ensure documentation and placement of records in employees' files.
逐步建立处罚程序、监督等；监视并遵守；与员工展开咨询会议；确保文件都放入员工档案中。
· Ensure exit interviews are beingconducted/offered to with all terminated employees; ensure placement ofdocumentation in employees' files.
确保每位离职员工都进行离职面谈；确保文件都放入员工档案中。
· Audit Finance employee benefits’ records asscheduled.
如期记录审计财务员工的福利。
· Conduct audits on hotel payroll records asscheduled, verifying accuracy of titles, rates and status.
如期审核酒店工资记录，核实标题、准确率和情况。
· Complete and maintain current records on acompetitive wage and benefit survey for all hotel positions.
对所有酒店的职位调查，完善并维持目前的记录上有竞争力的工资和福利。
· Investigate, complete documentation andcoordinate worker's compensation, ensuring entitlement of payments.
调查，完善文件和协调员工赔偿，确保津贴。
· Investigate and respond to unemploymentclaims.
调查和应对失业索赔。
· Complete designated forms required bylocal/state/federal government and maintain on file the breakdown of allrelated benefit costs.
完成当地政府要求的指定表格和保持文件中所有相关福利费用的细目。
· Complete filing of work permits.
完成申请工作许可证。
· Coordinate employee requests, ensuringauthorized approvals and paperwork on: Leave of Absence/Vacations, Transfer,Sick Days, Bereavement Time, Discount Room Requests, Pension plans.
协调员工需求，确保批准和授权文书：请假，调动，病假，丧假，住房折扣，养老金。
· Establish relationships with local emergencycare facilities and follow up on each use of the facility by the hotel.
建立与当地紧急救援服务的关系，并由酒店跟进每个设施。
· Develop a list of agencies and contacts toassist employees with personal problems (i.e., rehabilitation).
建立一个机构和联系人名单，以协助有个人问题的员工。
· Secure and coordinate non-cost benefits foremployees (i.e., movie tickets, discounts, credit union).
协调员工的非成本福利（如电影票，折扣，信用单位）。
· Develop and coordinate employee incentive andrecognition programs.
制定和协调员工的激励和奖励计划。
· Plan and coordinate with the ExecutiveCommittee all employee social and sports activities (i.e., awards banquet,quarterly mgmt. outings)
计划并与行政委员会协调所有员工的社会和体育活动。（即颁奖宴会，每季度MGMT，郊游）
· Contact local organizations and establish"Good Will" projects which the hotel can become involved with topromote positive public relations with the local community.
联系当地组织和建立“慈善”项目，促进酒店与当地社区的积极公共关系。
· Coordinate local sources to assist withrelocation needs. Maintain informationon area for relocated hotel personnel.
协调当地资源，以协助搬迁的需要。维持被涉及酒店员工的资料。
· Oversee the preparation & distribution ofquarterly newsletter.
监督编辑和分配的简报。
· Update the employee handbook as changesoccur.
根据改变更新员工手册。
· Schedule and direct employee locker audits.
定期和带领审计员工寄物柜。
· Prepare Human Resources budget annually. Track actuals to forecast and keep expenseswithin budget.
预算每年人力资源的编制。跟进预算和保持开支在预算内。
· Maintain confidentiality and security ofemployee and hotel records.
保持员工和酒店记录的安全和机密性。
· Prepare and submit daily/weekly departmentalpayroll records.
准备和递交每天/每周的部门员工工资记录。
· Document pertinent information indepartmental log book.
文件中的有关信息要记录在部门记录簿里。
· Attend designated meetings.
参加指定的会议。
· Prepare and send all designated corporatereports.
准备和发送所有指定的公司报告。
· Foster and promote a cooperative workingclimate, maximizing productivity and employee morale.
促进和推动合作的工作氛围，最大限度地提高生产力和员工士气。
· Successful completion of thetraining/certification process.
成功地完成培训/认证过程。
· Maintain the employee suggestion box andensure responses are given on a timely basis.
维持员工意见箱和确保及时回复。
· Conduct monthly departmental meetings.
组织每月部门会议。
· Prepare list of departmental equipment needsfor annual capital expenditures.
为年度支出准备部门所需设备的清单。
· Follow up on assignments and special projectsgiven by the General Manager.
跟进分工和总经理给予的特别项目。
· Network with local peers, establishingpositive public relations. Attendassociation meetings and functions.
与当地建立积极地公共关系。参与社团会议和工作。
· Actively forwarding and sharing social media information of hotel, includingWeChat , Weibo and so on.
积极转发和分享酒店社交媒体的内容，包括微信微博等。
