Duties and Responsibilities工作职责
·In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。
·Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。
·Supervise cash handling and banking procedures
监督现金的处理和存放程序。
·Prepare daily banking and cash flow reports
编制每日存款和流动资金报告。
·Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
·Deal with irregular payments
处理异常的付款情况。
·Supervise the maintenance of service equipment
监督服务设备的维护保养。
·Monitor standards of guest facilities and services
监督客用设施和服务的标准。
·Control stock and monitor security procedures
控制存货和监督保安成序。
·Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
·Supervise functions
监督各项职能。
·Supervise outlet service
监督餐厅的服务。
·Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
·Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction确保 接听和转达所有与部门相关的信息,以保持既定标准并取得客户的满意。
Receives, records, and distributes various reports接收 、记录并分发各种报告
Receives, records, and transmits guest requests accurately准确接听 、记录并传达客人的请求
Responsible for entering accurate room status into computer daily and investigate discrepancies负责每天将客房情况准确的输入电脑并调查各种异常情况
Maintains and update administrative data保持和更新管理数据
Maintains working area and equipment in a proper state of cleanliness and repair确保工作区域和设备得到良好的清洁和修缮
Report guest complaints to Executive Housekeeper or delegate immediately及时向行政管家或其代理人汇报客人的投诉情况
Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生标准
Attends meetings and training sessions as required按要求参加会议和培训活动
Is multi-skilled as a Room Attendant as well as other areas of Housekeeping成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才
Adheres to Housekeeping standards and procedures and enforces same遵守并执行客房部的各项标准和工作程序