Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
Registers and rooms all arrivals according to established procedures
按照既定工作程序为所有来客登记并安排房间。
Maintains intimate knowledge of departmental standards and procedures
熟知部门标准工作程序。
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
Maintains cashier float and ensures accurate daily report of all money received
保持库存现金限额并保证每日对所收现金进行准确报告。
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。
汉语、英语必须流利(口语和书面)。
Fluency in English and Mandarin (verbal & written)
必须精通电脑,擅长Word、Excel和Outlook。
Computer literacy a must, with a strong knowledge of Word, Excel and Outlook
很强的组织和沟通能力。
Strong organizational and communication skills
值得信任、能够保密,积极向上的态度,彬彬有礼。
Must act in a trustworthy and confidential manner with positive happy attitude and polite manners.
必须有出色的跟进技能。
Excellent follow-up skills necessary
有团队精神,乐于与其他同事合作,以支持部门的服务理念。
A team player happy to work with others to support concept through the department.