The Assistant Manager takes a role in assisting to provide supervision and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel. The Assistant Manager also responsible for handling any guest inquiries or complaints and emergency situations round the clock and ensure guest satisfaction is attained with a good balance of the interest of the company. 大堂副理根据酒店制定的目标、绩效和质量标准，协助监督和领导前厅部的工作。大堂副理还负责处理客人的询问、投诉和紧急情况，确保客人满意，同时兼顾酒店的利益。 Duties and Supporting Responsibilities 1. Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (Colleague Engagement Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements 2. Assist to promote upselling programmed in Front Office and be always creative and proactive in recommending ways of achieving better result. Compile monthly upselling report/ analysis 3. Assume the role of Night Manager on rotating basis. Liaise closely during the night with Security, Housekeeping and Engineering and to be aware of any situations that are going on in the hotel. Patrol all guest floors, public area, back of house area, offices and restaurants at least once every night 4. Handle any guest’s inquiries or complaints, emergency situations, overbook situation. Ensure guest satisfaction is attained with a good balance of the interest of the company. Properly record cases into daily log, take appropriate follow up actions and update in individual guest profile (PSMS). Always share, report and consult with Director of Front Office Operations of any guest complaint/ comment/ recommendation 5. Coordinate within Front Office and other departments for arrangement on VIPs’ arrivals and departures 6. Assist with daily operations within Front Office, particularly Guest Services (i.e. check-in, check-out), Guest Relations and Concierge, whenever required or busy Relieve duty and day-off of Guest Relations Manager/ Guest Services Manager when needed and upon request by superior 7. Always maintain a good work relationship with other departments  Job Requested 1. A minimum of 2 years Assistant Manager experience in luxury hotel. 2. Good knowledge of front desk operations. 3. Strong desire to deliver excellent guest services and with passion to serve. 4. Ability to multi-task and remain composed at all times. 5. Computer literacy which is not limited to Excel, Power Point and Word. 6. Fluent in English and Mandarin, both spoken and written

· Execute the Repair, Maintenance and Engineering Manager Operations according to the departmental standards 维修，保养和工程设备操作工作要与部门要求相一致。 · Properly handles and maintains all power tools 合理的使用和维护所有电气工具设施。 · Assists other tradespersons or technicians when requested by Departmental Management 按照部门管理要求，对其他商务人员或技术员予以支持。 · Avoids unsightly hazards and complies with all local regulations and codes 避免潜在危险的发生，遵从当地法律和法规。 · Ensures cleanliness of all work areas and protects the surroundings when executing duties 确保所有工作区域干净整洁，在进行维护、维修的时候做好周边保护工作。 · Performs repairs and maintenance works and Facility Management Department operations to meet customers’ expectations 维修、保养工作以及设施管理部运营达到客户的期望。 · Ensure energy conservation measures are in place 确保管辖区内能耗可以实时测量，仪表正常使用。 · Ensure fire, life and safety systems are operational 确保消防及安全系统操作正常。 · Ensures a strong communication link is maintained between the Maintenance programmers and yourself, providing feedback and comments on work performance, ways to improve procedures etc 确保做到自身与维修技术员工的有效沟通，就工作执行的情况及时反馈，并提出自己的意见，以及提高工作流程的方法。 · Ensures that Departmental Management is kept abreast of all problems, occurrences and challenges that my cause interference, lack of performance, unsightly activities etc. 就部门自身内部矛盾、执行力度不足及不可预见等因素，所造成的所有问题、事件及冲突，领班应确保部门内部团结，并肩解决。 · Performs emergency procedures relating to fire, life and safety; e.g., such as attending to fire alarms, lift rescue 遇到火灾等紧急逃生的情况，要执行紧急疏散流程。比如参加火警报警及救援工作。 · Ensure timely completion of work orders and preventive maintenance tasks 确保及时完成工作单和预防性维护任务。 · Ensure effective service recovery pertaining to guests’ feedback 确保提供高效的服务并收集客人相关的反馈意见。 · Supervises the repair, maintenance and Facility Management Department operations according to the departmental standards. 根据部门标准监督维修，维护及设施管理部操作。 · Properly handles and maintains all power tools. 正确使用和维护工具。 ·  Assists other tradespersons or technicians when necessary. 需要时，协助其他技术员工作。 · Modifies installations to minimise waste of material and provide access for future maintenance. 修改设施使材料浪费减到最小以及为未来维护提供方便。 · Avoids unsightly hazards and complies with all local regulations and codes. 避免违反本地法律法规。 ·  Performs repairs and maintenance work to all guest rooms, public and service areas of the hotel to ensure they are well maintained. 对酒店客房，公共区域，服务区域提供良好维修和维护。 ·  Regularly inspects the entire building with particular attention on defective or deficient life safety features and to observe closely the condition of all operating equipment. Specific attention must be placed on areas of difficult access. 对整个大楼进行常规检查，关注生活安全系统存在的问题，关注所有操作设备的状况。难以进入检查的地方应予以特别关注。 · Executes effective management of preventive maintenance programme. 根据计划执行预防性维护项目。 · Ensures effective energy conservation measures in areas of operations. 在所有操作领域保证有效的能源节约措施。 · Reviews and approves all invoices and Purchase Requests involving Technical Services and installations, machinery, parts and equipments etc. 检查及审批所有涉及技术服务，安装，机械，零件和设备发票及购买请求。 · Responds to changes in the facility management function as dictated by the industry, company and hotel. 根据酒店，行业和公司的指引，对设施管理部职能的改变做出反应。 ·  Reads the hotel's Employee Handbook, understand and adhere to the hotel's rules and regulations and, the policies and procedures relating to fire, hygiene, health and safety. 熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。 · Attends training sessions and meetings as and when required. 根据安排参加酒店及部门的培训和会议。

岗位职责 1、负责员工日常招聘工作，建立用工渠道及人才储备库。 2、负责办理普通员工的入职、离职手续, 及人事变动的审核工作。 3、合理调配酒店的人力资源，并提出有效的建议和意见。 4、负责各部门人员编制的审核工作。 5、负责员工人事档案的管理, 及对外公文之草拟和处理。 6、负责协助酒店培训及员工活动的统筹安排。 7、其他酒店人力资源部的日常事务工作。 岗位要求 1、大专以上学历，有相同岗位工作经验3年以上。 2、熟悉员工的有关法规和条例以及酒店管理理论。 3、熟悉员工的规律、特点和岗位培训工作程序。 4、了解酒店员工的服务工作规范和质量标准的要求。 5、具有良好的沟通能力和协调能力。 6、具有较强的文字综合能力和口头表达能力。 7、有一定的英语读写能力。

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Guest Relations Manager who shares a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: • Commitment to supportive teamwork and open communication • Responsibility for ongoing enhancement of their skills and performance • Recognition of personal accountability for their own actions and the outcomes of those actions • An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Job Summary • Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. • Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved with Housekeeping. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups accordingly to the guest preferences and requests. • Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Works closely with Security to ensure guest and staff safety is a priority. • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone in a timely manner. • Ensure all glitches are recorded accordingly. Handles all glitches based on facts and investigate all glitches accurately. To be neutral at all times maintaining professionalism. • Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. • Walked all VIPs room prior to their arrival ensuring all preferences and request are provided accordingly. Worked closely with Room Service and Housekeeping team. • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. • Performs Night Audit correctly and ensuring reports are distributed as required. Ensures all rates checks and high balances are monitored and follow up accurately. Prepares discrepancy reports and keep the Front Office Manager informed of all activities during the night shift. • Routine rounding of the hotel environment including Front & Back of the House, Food & Beverage outlets and public spaces to ensure everything is in working condition. Reports any damages or repairs work on a timely manner and follow up the work has been completed. Ensures that employees grooming are up to standard. Keep Department Head well informed of any area of concerns. • Complies with Four Seasons’ Work Rules and Standards of Conduct as set forth in Employee Handbook. • Works harmoniously and professionally with co-workers and supervisors. • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking. • Can answer guest calls and direct them appropriately in the absence of a Communications Operator. • Ensure all guest information is entered into PSB “Police Station Bureau” system correctly on a timely manner and registration of guest information is completed accordingly. All guest passport or ID is being scanned and updated. Outside guest/ visitors are registered into the PSB visitor booklet • Participate with local PSB meeting and ensure all matters related to guest registrations are entered correctly. Maintained a proper relation with the PSB officer working closely with them. • Worked on public holidays, shifts and additional shifts when deemed necessary based on hotel occupancy and business requirement. • Must be familiar with Four Seasons Hotels & Resorts standard training manual and service culture. Ability to understand the Policy & Procedure and operating manuals. Requirements We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. • At least 2~3 years of relevant work experience in the International Luxury Hotel. • Self-driven and a strategic resourcing professional. • Able to work independently and under pressure in a fast pace working environment. • Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. • Good command of both written and spoken Chinese and English. • Mandarin Speaking and Work authorization in China is a must. Join us and Enjoy… • An opportunity to build a life-long career with global potential and a real sense of pride in work well done • Best-in-industry training • Complimentary stays at Four Seasons properties (based on availability) with discounted meals • Incentive bonus/ competitive salaries • Employee service awards • Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://www.fourseasons.com/careers/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

通过训练领导和激发团队员工。 ·        其他经理不在的情况下，代替其他经理和总经理作为整个酒店的职责经理。 ·         积极地参加职业培训,让员工保持水平一致。 ·     训导团队，提高员工水平，激励他们完成目标。 ·       控制酒店员工的流失率。 ·         确保员工手册，相关劳动法，HR指南的一致性，如有违反，纪律处分。 ·         根据康莱德标准，进行每年一次的1：1的个人发展回顾，确保对员工进行公平客观的描述，以便为员工提供继续发展的平台。 ·        训练和发展有潜力的员工，令其有更好的职业前景。 致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 ·       为顾客提供热情服务，让他们有宾至如归的感觉。 ·        采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理回访客人，确保客人对解决方法满意。 ·        维护顾客档案和信息，确保有效的预定。 ·      每日问候VIP客人，确保VIP客人的个性化服务待遇。 ·        按照客人的预定或喜好安排房间，控制房间。 ·       了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 ·         确保前台和其他部门间的沟通交流，特别是客房部，餐饮部等。 ·       保持酒店数据的准确，便于操作。维持前台设备的正常运做和工作区域的清洁。 ·        确保完成每日的任务，包括并不仅限于工作检查表所列的工作。 ·   核对登记表，会议信息，转帐协议，财务记录和文件备份等。 ·     提供完整的报告，并及时送至所需部门。 ·        节约成本，控制库存。 ·         警惕商业竞争行为，保持酒店的竞争力。 汇报有关酒店系统，硬件设施的有关问题及处理方式。 ·         填写每日总经理日志并分发给相应的部门和总监。 ·         严格遵守现金收付手续，确保员工平帐并交款。 ·         根据酒店的信用制度收取现金，信用卡，转帐，提供外币兑换服务等。 ·        为客人提供保险箱，保证他们的财物安全。 ·        确保未付帐款的收取和预定客人的付款方式。 ·         保证帐单准确。 ·       控制花费，节约成本。 ·         管理控制折扣，返款和调帐等。 ·       抓住商机，用合理的方式提高酒店收入，确保客人物有所值

岗位概述  日租酒店及长租公寓的客房售卖，公共区域场地活动的协助执行    工作职责  1.随时掌握酒店及公寓的房态、价格信息    2.每日关注周边市场流量，提醒高级销售经理进行价格调整    3.协议公司签订及后续维护    4.旅行社对接（线上第三方运营/ 线下）    5.活动落地执行协助    6.活动资源引进对接    任职资格  二年以上酒店/ 公寓经验，至少一年以上担任销售工作

岗位职责： 1. 负责餐厅的整体运营管理，确保餐厅的服务质量和工作效率。 2. 监督和管理餐厅员工，定期进行人员培训。 3. 维护良好的顾客关系，处理顾客投诉和反馈。 4. 确保餐厅的卫生和安全标准达到要求。 岗位要求： 1. 具备3年以上餐厅管理经验，熟悉餐饮行业运营流程。 2. 有良好的沟通协调能力和团队管理能力。 3. 具备一定的市场分析和营销策划能力。 4. 热爱服务行业，具备良好的服务意识和顾客服务技巧。

1.全面负责餐品的制作，确保所有出品均达到品牌设定的品质标准与风味要求。 2. 监控餐品制作过程中的各个环节，确保食材的新鲜度、制作的精细度及出品的稳定性。 3. 制定厨房管理制度、服务标准、操作规程，明确各岗位职责，了解团队人员的技术水平和专长，合理安排工作岗位，确保厨房工作的高效进行。 4. 协助厨房顾问及品牌团队制定门店菜单和菜谱，确定合理的出品价格，控制成本费用，保持良好的毛利率。不断收集顾客反馈，不断研制、创制新菜式，推出时令菜式。 5. 熟悉原材料种类、产地、特点、价格，熟悉时令品种，掌握货源质量、价格，对重要品牌活动的货物采购要亲自与采购部联系，并参与验收。 6.管理厨房团队，完成厨房团队的培训工作（制定内部培训计划、SOP并落实）。 7. 每日检查厨房的卫生状况，确保操作环境符合食品安全标准。 8. 检查厨房设备运转情况和厨具、用具的使用情况，制定采购计划。 9. 检查厨房原料使用和库存情况，防止物资积压超过保质期，防止变质和短缺、制订原料采购计划控制原料的进货质量。 10. 关心员工的工作和生活

Brief Introduction职位简介 • Grasp the opportunities to maximize sales revenue for Ascott. 把握机遇为雅诗阁创造最大销售收益。 Major Responsibility主要工作职责 • Responsible for market development to increase and retain customers. 负责市场开发，增加并保留客源。 • Establish and maintain good customer relationships to increase sales revenue. 建立并维护良好的客户关系以增加销售额。 • Complete the entire sales process, including sales tracking, scene investigation, price negotiations, contract preparation and signing. 完成全程的销售流程，包括销售跟踪，现场勘查，价格谈判，合约准备与签订。 • Serve customers, understand their needs and try to satisfy their requirements. 服务客户，了解需求并尽量满足客户的要求。 • Create and participate in various sales events to enhance customer relationships. 设计并参与各项销售活动来增强客户的关系。 • Prepare and analyze sales reports. 准备，分析销售报表。 Requirements资质需求 • College degree or above, fluent in listening, speaking, reading and writing English abilities. 大学专科以上学历，流利的英文听、说、读、写能力。 • More than 2 years hotel / service apartment sales experience. 2年以上酒店/服务公寓销售工作经验。 • Good interpersonal communication skills to effectively carry out internal / external communications. 良好的人际沟通能力，能有效地进行内/外部沟通。 • Strong team spirit, organization and planning capabilities. 较强的团队协作精神、组织及策划能力。 • Familiar with EXCEL, WORD, ERP (ORACLE) System. 熟悉EXCEL, WORD, ERP(ORACLE)系统。 • Full of enthusiasm, can work under pressure. 富有工作热情，能承受工作压力 。 工作地点：徐汇区

【岗位职责】 1、负责微信公众号、抖音号等自媒体的平台日常运营和维护工作，为公司整体品牌传播和营销服务，高效产出年轻人喜欢的热点视频内容，提高用户的关注度和粘性； 2、吸收掌握并实时更新公司的产品、技术、文化及其他有价值的知识，结合时下的热点，把其转化成针对不同用户实时调整和更新微信、小视频等推广内容，并利用不同的方式传播； 3、制定并实施清晰的用户互动策略，增加粉丝数量，粉丝活跃度和忠诚度； 4、跟踪新媒体平台推广效果，分析数据并反馈，总结经验，建立有效运营手段提升用户活跃度，增加粉丝量。 【岗位要求】 1、大专及以上学历，传媒、新闻、广告、市场营销等相关专业，有2年以上新媒体相关的工作经验； 2、热爱新媒体运营，具有较强的运营管理、专题策划、信息采编整合能力； 3、有洞察力，每日追踪实时热门话题并捕捉其亮点，有娱乐精神，脑洞大，创意多； 4、有一定的审美素养，对拍摄、修图技能、视频剪辑技能掌握者优先； 5、 良好团队合作精神，较强的执行力及责任心，独立思考能力 ，观察力和应变能力； 6、有新媒体运营经验者优先，具备项目运营能力者优先。

【岗位职责】 1、全面负责公寓计算机管理系统，确保系统正常运行。 2、负责与其他电脑使用部门之间的协调工作。 3、负责及时解决电脑系统中出现的故障和问题。 4、制定岗位职责、管理条例及在公司紧急状态下的应急措施等并认真执行。 5、检查公寓计算机系统数据备份，确保数据的安全和有效的保存。 6、设立电脑系统的档案，并负责档案的管理。 7、掌握计算机房发展动态，为计算机的管理提出有效的建议。 【岗位要求】 1、大专以上学历，具有2年以上国际品牌IT部管理经验，有筹备经验者优先。 2、熟知公寓各项计算机管理系统的原理。 3、具有较强的分析和解决专业问题的能力、预警能力、做正确事的能力和语言文字表达能力（有英文基础）。 4、秉公办事，坚持原则，不断创新。 5、工作细致、严谨，具有较强的工作热情和责任感。 6、一定的组织管理协调能力。

工作职责： 1、按公司财务制度，对公司各类资金支出严格审核，纠正违规的资金支出行为。 2、负责门店收入、成本、费用、利润核算及监管，每月定期核对往来账款。 3、及时、完整、准确的出具财务报表与分析报告。 4、编制各种纳税申报表、并按时缴纳申报。 5、组织门店食材、低值、固定资产盘点及沟通工作。 6、营业额相关指标管理（销售额、客单价、翻台率、会员卡、团购、折扣率等指标），保证账账相符、账实相符。 7、审核出入库物料数量、单价、金额的正确性，确保各项成本及分类无异常。 8、每月核对资金、确保总账与出纳现金、银行保证一致。 9、建立收入、固定资产、合同、摊销表台账，每月及时更新保证与总账一致。 10、按公司规定妥善保管会计凭证、报表、重要经济合同等，定期收集、审查、装订成册。 任职要求： 1、大学专科以上学历，3年及以上餐饮行业全盘会计工作经验，做过中高端餐饮更佳。 2、熟练使用金蝶财务软件、熟悉操作各类办公软件（特别是Excel）。 3、具有全面的财务专业知识。 4、原则性强具有良好的沟通、协调能力，能承受工作压力。 5、良好的职业道德和团队协作精神。

职位概要： 1、Maintains of efficient repeat guest history system完善并更新客史系统 2、Promote Inter-Hotel sales and in-house facilities推销酒店的服务，设备及设施 3、Perform such functions as to include but not be limited to:执行以下包括的功能但不仅限于这些功能： 4、VIP guest welcome/welcome back letters贵宾的欢迎信 5、Solicitation of Fraser World applications争取使更多的人加入辉盛会员 6、Attending to special requests by guests认真对待客人的特别要求 7、Handle guest complaints and refer them as necessary, follows up on corrective action处理客人的投诉并且跟踪，解决客人投诉 8、Attend regular guest, Fraser World guest and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery参加常住客，辉盛会员还有贵宾的聚会和社交场合并推动酒店的服务 9、Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests回顾所有到达人名单，包括贵宾的名单，核对房间分配，客用品分配并满足客人的特殊要求 10、Prepare requisitions for amenities on a timely basis及时申请并准备客用品 11、Participates in regular meetings for all Guest Relation’s and Front Office staff to facilitate communications and smooth operations参与和分享常规的前厅部会议，主动与同事进行交流以便提升日常的操作与运转 12、Is fully aware of the Credit policy熟悉信贷政策规定 13、Has full knowledge of Fraser standards, especially the Fraser World programs熟悉辉盛集团的标准，特别是辉盛会员计划 14、Performs related duties and special projects assigned完成有关的工作和特殊计划或项目的指派 15、Assists Duty Manager in all aspects of his/her duties协助值班经理的各方面工作 16、Assist Duty Manager in execution of the management of staff协助值班经理管理员工 17、Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 18、Monitor guest relations personnel to ensure Fraser World members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service监督客户关系部人员的工作，以确保辉盛会员始终得到全部优惠，常客和其它贵宾也得到特别关照 19、Inspects all VIP rooms prior to arrival在贵宾到达前对贵宾房进行检查 20、Greet VIP guests personally亲自迎接贵宾

· Network 网络 - Maintenance of office network. 维护办公网络。 - Pre-arrival check of internet and telephone lines. 检查预抵房网络与电话。 - Maintenance of user rights. 维护用户权限。 - Check the backups are performed successfully.检查备份是否成功执行。 · System 系统 - Maintenance of the following system: HIS, FCS, VINGARD, PSB, SPECIC, ACCPAC. (This list will be updated as & when there are new or obsolete system. And then give user to update it.) 维护下述系统：HIS, FCS, VINGCARD, PSB, SPECIC, ACCPAC。(列表会在新的解决系统后更新。) · Servers 服务器 - Maintenance of the following server: DOMAIN SERVERS, LOTUS DOMINO SERVER, VINGCARD SERVER, HIS. (This list will be updated as & when there are new or obsolete system) 维护下述服务器：域服务器，邮件服务器，VINGCARD服务器，HIS。 · Lotus Notes 邮件管理 - Setup, maintenance and delete form request process of Lotus Notes’ users. 申请，安装，删除Lotus Notes用户。 · Desktop PC（Primary） - Helpdesk for PC and office application. 维护办公电脑以及应用软件。 - Periodic review of PC configurations. 定期复查办公电脑设置。 · Others 其它 - Review and process telephone charges. 电话费复查及处理。 Maintain cleanliness & maintenance of server room and equipments. 维护服务器房间及设备的卫生。

【岗位职责】 1、负责宴会和会议，展示会等的销售工作； 2、与其他部门沟通、协调、密切配合； 3、熟悉掌握有关紫荆汇的环境设施、特色和服务的知识。 4、跟进会议相关事宜； 【岗位要求】 1、宁波本地市场。 2、具有大型会议公司或酒店宴会接待统筹岗位工作经验，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 3、对高档宴会的组织及执行有丰富的经验； 4、具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 5、工作细致、严谨，并具有战略前瞻性思维。

1、负责紫荆汇会员销售、入会、接待及会员餐饮、会议及活动服务。 2、有银行、证券、商会、协会工作及销售经验者优先考虑。 3、本科及以上学历，有1年及以上工作经验。

【岗位职责】 1.熟悉销售拜访流程，针对明确的目标客户可以安排有效的销售拜访。 2.熟悉掌握有关紫荆汇的环境设施、特色和服务的知识。 3.对市场的竞争对手进行调查，并保持对他们信息的详细认知。 4.系统地、有效地对客户进行分析并且发现商业机会。 【岗位要求】 1.大专以上学历。 2.熟悉宁波本地餐饮销售市场，至少3年以上宁波本地高端餐饮市场经验。

前台厅副经理职责描述： 作为前厅副经理，协助前厅经理进行前厅部门的日常运营和管理，确保高效、顺畅的服务，提升客户满意度。 主要职责 一、前台管理 1.协助监督前台接待、礼宾服务、预订、入住和退房流程。 2.确保所有前台员工遵守酒店的服务标准和操作流程。 3.处理客户投诉和特殊请求，提高客户满意度。 4.与客房部和其他相关部门协调，确保房间状态的及时更新 二、培训与发展 1.协助制定并执行前厅员工的培训计划，提升服务质量。 2.定期进行员工绩效评估，提供反馈和改进建议。 3.激励和奖励优秀员工，建立积极的工作氛围。 三、运营优化 1.分析前台运营数据，提出改进措施，提高效率。 2.优化预订和入住流程，减少等待时间，提升客户体验。 3.监控客房预订和入住率，优化房间分配策略。 四、预算与成本控制 1.协助编制和管理前厅部门的预算，控制成本。 2.定期审查前厅用品和设备的采购需求，确保供应充足且经济合理。 任职资格 一、学历情况 1.酒店管理或相关领域的学士学位。 二、工作经历 1.至少3年以上的酒店前厅工作经验，其中至少1年在管理层 2.有国际五星级酒店工作经验者优先。3.有开业筹备经验者优先。 三、专业技能 1.熟练使用酒店管理系统(如 0pera，Fidelio等)。 2.具备出色的沟通、协调和解决问题的能力。 3.熟悉前厅服务标准和操作流程 四、领导能力 1.具备良好的组织和领导能力，能够激励团队成员。 2.能够适应快节奏的工作环境，具备良好的抗压能力。 五、服务意识 1.秉持以客户为中心的思维及服务精神。 2.具备较高的道德意识和精准的数据分析能力。 六、外语能力 1.第二外语为英语(具备工作所需水平)。

岗位职责： 1.规划销售活动，集中精力于销售，例如销售拜访、介绍酒店设施和促销活动套餐，寻找商机； 2.跟进销售及市场推广总监、销售总监分配的商业线索； 3.与现有的客户保持良好的合作关系，开拓新的市场和新业务资源； 4.提出有关产品和市场推广产品的新建议，例如客房套餐、特别优惠，并协助销售及市场推广总监/销售总监开展相关优惠活动。 岗位要求： 1.至少3年市场销售工作经验，五星级国际品牌酒店经验尤佳； 2.具有良好的英文读写技巧； 3.具有一定的抗压能力。

监督竞争对手的活动并协助监察市场动态。 在洲际酒店集团的范围内将销售线索提供给适合的人员。 根据在销售策略中既定目标，向新的、现有的、有可能的客户进行销售，并与其谈判商定最适合的价格以争取最大的利润。 通过客户管理，向现有的客户提供服务。 销售酒店的所有设施。 管理公司总部档案和了解公司优先使用的酒店记录。 设立和保持定期的销售拜访模式，与目标市场的主要人物会面。 指导和进行市场调研和分析。 根据酒店的营业需要，与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。 通过参与当地市场的各种活动在当地市场上树立良好形象。 对客户进行拜访。 招待客户。 策划并实施使客人熟悉环境的现场考察活动。 需要时出差对酒店进行推销，发展潜在的业务机会。 与所在区域内的洲际酒店集团成员和区域预订办公室保持定期联系。 监测现有业务，并在销售策略会上提出建议以扩大业务。 发展现有业务，并建立和寻找发展业务的机会。 及时与运营部门进行沟通。 起动和筹备业务招标工作。 评估市场销售数据。 协助新产品和服务的准备工作。 协助评估市场销售活动。 分析销售综合计划和可能对酒店目标产生的影响。 按市场销售总监与地区经理们的指示执行相关工作。 与广告机构保持联系。 宣传品的库存控制。 设计宣传品内容。 及时进行广告设计的说明工作。 和上级领导一起进行人力规划和管理需求 和上级领导一起进行编制和管理部门预算。 技能要求 具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 具有解决问题，推理，号召，组织和培训能力 精通微软办公软件 良好的写作技能

工作描述Job Description 1.完成各自负责销售区域的销售目标。  Responsible in achieving sales target objectives of his/her assigned area and business segments. 2.在销售总监的监督下，履行酒店赋予的职责。  To perform duties within the framework defined by the hotel as supervised by Director of  Salest 3.通过保持与其负责区域客户的联系来进一步提高酒店的知名度。  Represents and promotes the hotel by maintain constant contact with customer base of his/her responsibility through Customer Relationship Management 4.保存和更新销售记录。  Maintains and updates sales records manually and electronically regularly 5.监督下级员工按时完成当日所有工作。  Supervise subordinates to ensure all daily task are completed in a timely fashion.   任职资格 Qualification 1.必须具有良好的中英文交流及写作能力  Excellent spoken and written communication skills in both English and Mandarin are a must 2.良好的交流沟通能力  Good interpersonal and communication skills 3.熟练操作微软等操作系统  Proficient with Microsoft Windows other software 4.妥善处理及回复客人需求; Able to handle guest request and feedback in a professional manner; 5.了解，旅游产业和宴会销售 Knowledge in Corporate, Travel Industry and Catering Sales 6.良好的交流沟通能力, 良好的团队合作精神 Good interpersonal and communication skills, Team Player 7.具有至少2-3年国际连锁酒店的相关经验 Minimum 2 to 3 years of experience in similar capacity with international chain hotels

工作描述Job Description 1.Monitor the daily operations of reservations 监督日常预订业务。  2.Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates 管理客房清单，包括对最佳效益区的客房及禁止预订日期的分配和预订进行管理。  3.Develop and conduct rooms based marketing activities 开展和实施以客房为基础的市场活动。 4.Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments 跟踪销售计划，促销活动，广告，并向相关部门提供必要的反馈。  5.Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting 记录散客驱势，入住率记录和市场细分发展情况来协助预测工作。 任职资格 Qualification 1.必须具有良好的中英文交流及写作能力  Excellent spoken and written communication skills in both English and Mandarin are a must 2.良好的交流沟通能力  Good interpersonal and communication skills 3.熟练操作微软等操作系统  Proficient with Microsoft Windows other software 4.妥善处理及回复客人需求; Able to handle guest request and feedback in a professional manner; 5.良好的交流沟通能力, 良好的团队合作精神 Good interpersonal and communication skills, Team Player 6.具有至少2-3年国际连锁酒店的相关经验 Minimum 2 to 3 years of experience in similar capacity with international chain hotels

作为电子商务经理职位，您将应以最高标准完成以下任务: ·        与市场传媒部紧密合作关系及扶持，依照所设置市场销售策略基础上实现目标。 ·        根据酒店生意情况和预测制订符合市场趋势的产品，并评估定价。 ·        执行市场传媒经理为各部门所设置的在线市场策略，其中将不限于销售/房务/餐饮/宴会销售（VIP活动/婚宴/社交活动等）。 ·        概述和维护酒店品牌网站，特别优惠页面， 并确保内容与市场销售策略保持一致。 ·        在市场传媒经理的协助下，对各部门的每个在线活动进行有效性的追踪与跟进并提供研究和分析。 ·        确保酒店第三方在线销售网页内容的准确和及时更新。 ·        了解竞争对手的网络活动——价格、促销和网络活动。 ·        分析市场趋势，对于库存和价格灵活把控。 ·        根据酒店具体的市场需求积极寻合作方紧密开发适合产品并继续宁市场推广。 ·        为各部门和活动进行方案推荐，其中包括但不局限于餐饮/宴会销售/VIP活动等。 ·        把酒店推广发布至在线渠道，其中包括但不局限于网站/EDM/微博/社交媒体等。 ·        管理包括社交媒体/博客/审查网站等的在线内容以及其名誉。 ·        每周汇总渠道收益报告和其他支持文件。 完成任何其他合理的职责和被指派的职责。

工作描述 Job Description 1.实施有效全面的培训计划，确保所有员工接受良好的培训和再培训。并作培训纪录。 Ensure that an effective and complete training program is in use and that all associates are well trained and re-trained, as needed. training records are kept. 2.合理安排加班，发 现问题，及时处理。 Control overtime through good management and immediate response to problems. 3.实施有效的新员工培训计划。 Implementation of an effective New Hire Training Program. 任职资格 Qualification 1.英语阅读、写作和口语优秀。                                                     Excellent reading, writing and oral proficiency in the English language.  2.具有优秀的激励技巧。                                                               Excellent motivational skills.                                                    3.能够关注每一个细节。                                                               Possesses an eye for attention to detail.                                 4.具有良好的人际交往能力。 Excellent interpersonal skills.