Take food and beverage orders, retrieve and serve alcoholic /non-alcoholic beverages and food orders to guest tables.
接受客人食品和酒水的点单,为顾客提供含酒精/不含酒精的饮料和食物。
Direct servers and runner on table service in assigned station according to restaurants specifications, courteously and efficiently,collect payments.
根据送餐部的服务规范,亲切礼貌高效率的为顾客提供服务,为客人结账。
Assist in the maintenance of the restaurant area and equipment.
协助维护送餐部的设备设施。
Support the team to commit the department goal and take response to the side duties, Besides the mentioned all critical tasks, for cross over lateral service in different department are required.
支持团队完成部门目标并对相关职责作出回应,除了做好自己本部门的工作之外,在有需要的情况下协助其他部门的工作安排。
Assist Captain and Management in taking food and beverage orders,retrieve and serve alcoholic / non-alcoholic beverages and food orders to guest tables.
协助送餐部领班和上级接受客人食品和酒水的点单,为顾客提供含酒精/不含酒精的饮料和食物。
Perform according to standards on table service in assigned station according to restaurants specifications, courteously and efficiently.
根据送餐部的服务规范,亲切礼貌高效率的为顾客提供服务。
Assist in the maintenance of the restaurant area and equipment.
协助维护送餐部的设备设施。
Work in accordance to Managers and other superior’s request, Besides the mentioned all critical tasks, for cross over lateral service in different department are required.
完成经理和其他主管布置的工作, 除了做好自己本部门的工作之外,在有需要的情况下协助其他部门的工作安排。
岗位职责/职位描述
职位描述:
1.Directs and controls all subordinate Housekeeping Attendants to ensure that all day to day operational matters are handled on time and guest expectations are met.
指导和控制所有下属客房部员工。
2.Assigns villas for cleaning as per schedules and monitors the cleaning process.
按照计划分配员工清洁别墅。
3.Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete.
确保准时清洁空房,并在检查清洁完成度后马上报告客房部办公室。4.Reports engineering failures and breakdowns and follows up on repair schedules.
报告客房工程问题并跟进维修状态。
5.Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order.
监督客房的清洁和维修。
6.Oversees the condition of plants both within and outside the villas and reports any problems to immediate supervisor.
检查监督别墅内外植物的情况。
7.Oversees the minibar operation ensuring bars are restocked in a timely and efficient manner.
检查别墅内迷你吧情况,确保及时填补进货。
8.Oversees the issuing, controlling and application of housekeeping cleaning chemicals.
发放并控制客房清洁剂的应用。
9.To attend to any ad hoc guests requests ensuring that they are is properly attended to.
确保客人的特别需要求得到满足。
10.To oversee the turndown process ensuring specially requested times are adhered to.
监督开夜床服务在规定的时间内完成。
11.Executes departmental administration filling in forms and checklists as required on time.确保规定时间内完成填写部门表格,执行部门管理。
12.Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors.
维持失物招领政策,并将相应安全问题汇报管理者。
13.Handles customer complaints if possible, or reports them to supervisor.
处理客人投诉,或报告管理人员。
14.Coaches, counsels, disciplines and develops subordinate employees.
辅导员工,帮助其成长。
You will be responsible to provide an excellent and consistent level of service to your customers. The Housekeeping Attendant is responsible to conduct cleaning duties in the assigned Place of Work, and provide a courteous, professional, efficient and flexible service to our customers.
Ideally with a relevant diploma or professional certification in Hospitality or Tourism management. Minimum 1 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.