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Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
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通过促销和建议销售技巧销售洲际酒店产品及服务
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Promote the Hotel’s (and ICHG generally) products and services
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推广酒店(及洲际集团)的产品及服务
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Maintain a high level of product and service knowledge about all ICHG Hotels in your region
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通晓区域酒店内产品和服务的知识
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Develop and maintain a regular pattern of sales calls
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发展和维持定期销售拜访
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Prepare and execute action plans which increase reservation sales and associated business
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制定及执行增长预定销售及业务的行动计划
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Record and process reservations made by phone/fax/email
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记录并落实电话/传真/邮件的预定
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Accept wait list reservations
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接受预定等待
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Process amendments to reservations such as extensions, early departures, etc
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跟进落实预定的更改包括分机,早退房等
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Manage “no show” reservations by investigation and recording of same
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管理“未入住”预定,展开调查并记录
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Record special billing arrangements for groups and conventions
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记录团队及会议团体的特别账单事宜
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Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
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针对所有的预定所需信用批准联系前厅经理或财务经理
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Maintain knowledge of special rates/ offers/ promotions
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了解特殊房价/优惠/推广知识
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Monitor reservation levels and inform Managers of current and future occupancy rates
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监督预定级别并通知经理相关现行以及未来的住房率
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Prepare reports as requested (eg to travel agents, business houses etc)
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准备要求的报告(例如:旅行社、商行)
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Prepare reservation sales reports
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准备预订销售报告
Carries out guestroom servicing/ maintenance works according to the established schedule and high quality of finishing work.
按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。
Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations.
操作指派的机械设备或者主机房,确保按照营业要求持续不断的有效运作。
Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures.
依照政策程序,处理所有燃料的运送,确认,储存和使用。
Maintains trolley with proper tools and materials to complete duties.
运用适当正确的工具和物料完成工作。
Reports immediately to Team Leader any difficulties in completing jobs.
立即报告领班工作中遇到的困难。
Maintains and ensures all tool and equipment are in good order at all times.
确保所有的工具和设备一直处于正常而有序的状态。
Maintains the cleanliness and high housekeeping standards in all works areas.
保持所有工作区域的清洁卫生,并且高于客房标准。
Carries out special projects as assigned.
落实已分配的特殊工程项目。
Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs.
开展并准时完成所有要求的维护保养工作,尤其关注与顾客密切相关的工作。
Maintains the Engineering store and keeps close control on consumption of material and inventory.
保证工程部储藏室的物资存货充足,并严格控制消耗量。
Submits request to the Team Leader/ Engineer for the purchases of parts and consumables.
向领班/工程师提交零件和耗用品的采购清单。
Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel.
协助控制所有有效消耗,确保酒店所有部门能源的合理利用。
Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage.
协助监控所有设备效能,为节能减少消耗出谋划策。
Keeps manuals and spare parts list of all operational equipment in library.
将所有运行设备的操作手册和备用零件的清单保存于库房。
Strictly adheres to all safety regulations at all times.
随时随地严格遵守所有的安全规则。
Provides Engineering assistance for all special request from other operation departments as per approved function request sheets.
根据通过的功能请求表,协助处理其它部门的特殊要求。
Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs.
严格遵循所有工作区域的清洁程序,在工作中注意保护周围环境。
Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer.
一旦发现设备或安装工作出现与安全有关的反常现象,立刻报告领班和工程师。
Returns and keeps all tools and equipment in designated cabinet or store after use.
将所有的用完的工具归还到工具箱或仓库。