In charge the Front Office, Housekeeping,SPA and Fitness Center and Security and other operational departments. Develop, recommend, implement and manage the operational department’s annual and long term goals.
负责酒店前厅部、客房部、水疗健身中心及保安部等运营部门。制定、推荐、实施和管理运营部门的年度和长期目标。
Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality.
管理酒店运营，以最大限度的提高利润，并确保优质的对客服务和产品质量。
Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.
评估客人的需求不同的客人及竞争者的变化，根据需要推荐合适的产品和服务，并根据需要调整运营。
Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
确保客人及人才的满意度，同时保持市场竞争力及卓越的财务业绩。
Conducts a daily briefing with management on current key activities.
与管理层共同召开每天早会，关注关键活动。
Communicate management strategy and targets to department heads and linetalent.
与各部门经理及第一线人才传达管理战略及任务。
Manages alloperational tasks as well as their respective delegation and follow-up, to ensure the smoothof operation and the highest level of guest satisfaction.
管理相关部门所有运营任务以及与之相关的委派与跟进，以确保运营顺畅和客人满意。
Coordinate with Revenue Management and Sales to maximize room occupancy,rates and profits.
与收益管理和销售团队协作，最大化酒店入住率、收入和利润。
Goes throughthe Guest Arrival & In House list, share the guest comments and requirementwith Rooms Division team and other departments such as F&B, ENG etc.,arrange Front Office Manager/Executive Housekeeper to check and follow up the guestrequire to be completed; to check the VIP rooms daily as well.
每日梳理客人预抵及在店客人信息，与本部门及其他部门如餐饮部、工程部等分享；安排前厅部经理或行政管家检查跟进客人的要求是否得到落实；并亲自对重要客人的房间进行日常检查。
Conduct dailywalk through to ensure LQA standards and cleanliness together with all RoomsDivision policies and procedures are adhered in front and heart of the houseareas. Initiate action tocorrect a hazardous situation and notify ERT of potential dangers.
进行每日巡视以确保质量标准、卫生标准及所有房务部的政策与程序在前场和后场区域都被遵守和执行，并在发现安全隐患时采取行动并通知危机处置团队。
Maintainshigh visibility with guests and colleagues, ensurethat guest and colleague concerns are resolved in a professional and timelymanner.
参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
Monitors and controls inventories for operating equipment and items toensure par stocks are maintained, to order the replacements within plan.
管理和控制运营设备及物资储存数量的盘点，进行计划性采购。
Participates in conducting weekly inspections and ensures physicalfacilities are kept in operational condition by full implementation ofpreventive maintenance programs and judicious planning and management ofFF& E, as directed.
参与每周的视察确保各项设施的运行状态与定期维护计划相符合，并管理好固定资产。
Adhere to andpromote the health & safety policies to ensure a safe workenvironment and knowledgeable safety & emergency procedures for all colleagues.
坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解并掌握安全及紧急程序。
Verifies thatall information requested by the local police authorities are adhered to andprepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
Maintains ‘Safe Food & Hygiene Standards’ and all informationsecurity standards compliance of Rooms Division at 100%.
确保《食品安全与卫生标准》和所有信息安全标准在房务部被百分之百的执行。
Systematic guest recognition program to ensure guests and particularlythose of known repeat guests and other VIPs receive special attention. Visitlong staying & regular guests, to build and maintain a good relationshipwith them.
系统化宾客认知流程以确保对宾客尤其是对常客的认知度，同时保证贵宾得到特殊关注；经常性的拜访长住客和常客，与客人建立良好的关系。
Seeks feedback on guest satisfaction from each of the channels, andresolves problems in accordance with our Mission Statement and philosophy of talentempowerment, and conduct case study within the team.
寻求各个渠道上关于客人满意度的反馈，并根据我们的使命宣言和人才赋权的理念来解决问题，并在之后对客人提出的意见或表扬及时与团队成员进行案例分享。
Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needsdelivery.
系统化内部沟通渠道，以确保客人需求被准确并高效地满足。
Fullutilization of PMS/RoyalService Manager/InTouch/iConcierge by analysis Big Data to adjust operational procedures and embrace guest experience.
充分利用各类酒店管理系统和软件进行大数据分析以改进提高宾客体验。
Sets short term and long term measurable objectives tocontinually improve service levels.
为部门设置时效性不同的、可衡量的标准，以达到提升服务水准的目的。
To monitor Rooms Division personnel and training to ensure guestsreceive prompt and courteous services.
有效督导管理房务部人员及培训以确保客人得到最快捷、满意的服务。
Liaisonbetween all sub-departments and rest of hotel effective for guest experience.
在房务部与酒店其他部门之间有效的沟通来提高宾客体验。
Creates anenvironment that allows colleagues to achieve job fulfillment and provides apath for career development with Brand. Develops strong teams through active involvement in the operations andthrough the development and support of a continually evolving team.
为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。
Provides guidance and motivation to the Rooms Division Team.Establishes and communicates on a daily basis with the Rooms Division Team. Astrong commitment to Colleague Satisfaction.
指引并激励房务团队，与团队建立实时的沟通，并且对人才满意度负责。
Supports the Rooms Division team to be consistent in service, use a collaborative, enabling leadership style,have regular team meeting.
通过协作与授权相结合的领导方式，与定期召开部门会议的方法相结合，确保房务部保持始终如一的服务质量。
Controls theduty roster for sub departments guaranteeing quality as well as considering thehighest personnel cost efficiency.
在保证服务质量的同时，通过对各分部门排班的管控以达到效率最大化的目的。
Drafts and evaluate work flows toimprove and optimize organization.
对工作流程进行制定和评估以达到优化提升的目的。
Recruit,induct and train a Front Office team who are competent and confident to exceedguest expectations.
招聘、任命和培训出一个可胜任且有信心超越客人期待的前厅部团队。
Creates career development plans for all talents who are either part ofthe Talent Pool or High Potentials.
为团队中的高潜力人才创建职业发展规划。
Use theperformance review process to identify and develop talent for growth managementperformance issues, using a coaching styles.
以辅导的方式，通过绩效评估系统来认知和发展人才。
Carry outdisciplinary actions in line with hotel procedures.
按照酒店规章制度对不合适的行为采取相应措施。
Regularly inspect the "four protection" equipment in allimportant parts of the hotel to ensure that the equipment is in good condition.
经常巡视酒店各重要部位“四防”器材设备，以确保设备处于良好的状态。
Responsible for the work assignment of the talent in the department,leading the talent in the Department to do their duty to protect the lives ofhotel talent and guests.
负责本部门人才的工作分派，带领本部门人才尽职尽责，保障酒店人才和客人的生命。
Emphasis on internal work, organization of security work, responsiblefor the accumulation and scientific management of archival data.
重视内勤工作，组织好保安工作，负责档案资料的积累和科学管理工作。
Presided over the regular meetings of the Department, and communicatedand implemented the instructions of the higher authorities.
主持本部门的例会，传达贯彻上级指令。
Safety and safety management of hotel's business location and key parts.
安全加强对酒店经营部位和要害部位的安全管理。
Attaching importance to the internal work, organizing the security workwell, taking charge of perfecting the hotel security system, deploying the workplan arrangement and checking the implementation of the security department,supervising the work of the lower level, examining and approving the safetysystem and regulations drawn up by each department, and reporting them to theGeneral Manager for approval before implementation.
重视内勤工作，组织好保安工作，负责健全酒店安全保卫制度，部署保安部的工作计划安排和检查落实情况，督导下级工作，审定各部拟定的安全制度、规定，报总经理批准后实施。
Responsible for organizing and investigating major incidents andaccidents occurring in hotels, and submitting opinions to the General Managerand reporting the results of investigation and disposal.
负责组织调查酒店内发生的重大事件、事故，并向总经理提出处理意见，汇报查处结果。
