Duties and Responsibilities工作职责
· Participates in the preparation of the hotel's budget plan and marketing programs. Monitor budget and cost control, focus on food, beverage and labour cost.
· 参与准备部门年度预算与财务计划。监控预算并控制费用，重点监督食品、酒水与人力成本。
· Strive for multitasking skills performance to reduce labour cost
· 力求员工的多技能工作表现以降低劳动成本。
· Determine the minimum and maximum stocks of all food, beverage, material and equipment
· 确定所有餐饮、材料和设备的最低和最高存货标准。
· Managing the day-to-day issue about staffs, well arrange job assignment and settle job target & development plan for them. Coach staff and regular review with departmental staffs; monitor and assist all to solve problems and improve their performance.
· 处理员工日常事务，计划并分配工作，为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效。
· Train all team member according governmental’ requirement and ensure all of them have proper training on quality & service standard. Ensure all staffs could work with necessary equipment and tools.
· 按照政府法规教育和培训所有团队员工。确保员工获得质量与服务标准方面的恰当培训，并为员工配备完成全部工作所需的工具与设备。
· Enhance cooperation and communication with other department on daily operation in order to improve service.
· 通过与其它部门进行日常沟通和协作促进团队合作，提高服务质量。
· Ensure all outlets, equipment and facilities are in good condition and proper store. Any repair request should inform Engineering Department immediately.
· 确保所有餐饮场所及设施设备的整洁、除尘到位并根据预期业务量储备适量库存。若有任何维修需求，应立即通知工程部。
· Work out targets for quality standard and guests satisfaction. Polite, efficiency and quick respond to any question or complain from guests to ensure keep high score for Heartbeat.
· 制定并达成质量目标与宾客满意度目标。礼貌、迅速、高效地对所有宾客提出的问题、投诉或要求予以响应，确保达到较高的客户满意度。
· Be interactive with guest to achieve their expectation.
· 与宾客联络互动，确保达成宾客的期望。
· Developing popular menus and beverage lists offering guests’ value for money in accordance with IHG guidelines.
· 按照洲际酒店集团的指导纲要制定深受欢迎且物有所值的菜单和酒水单。
· Planning and organizing successful Food and Beverage promotions throughout the year and trace their results.
· 计划并成功组织全年的酒店餐饮活动并跟踪其结果。
· Maintains knowledge of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits
· 通过商业杂志和现场拜访不断的了解酒店和餐厅领域内餐饮准备和服务方面的潮流、系统、操作和设备。
· Settings standards of all food, Beverage and equipment purchases in accordance with IHG guidelines
· 按照洲际酒店集团的指导纲要制定所有餐饮和设备的采购标准。
· Keeping an up-dated Hotel Policies and Procedures file and up-dated files on all Food and Beverage matters
· 更新酒店规章制度的文件及所有与餐饮部相关的文件。
· Working close with other Department Heads on various promotion & sales strategies in order to increase revenue with great experience.
· 与其他部门领导合作，发掘提高营收的各种销售机会。推出各种能为宾客带来杰出就餐体验的促销活动。
· Controls and analyzes, on an on-going basis, the following:
· 持续性的控制和分析以下工作：
· Sales and Revenue Report
· 销售和收入报表
· Cost Control
· 成本控制
· Quality and presentation of food and beverage products
· 餐饮产品的质量和外观
· Service standard
· 服务标准
· Condition and cleanliness of facilities and equipment
· 设施和设备的状况和卫生
· Guest satisfaction
· 宾客满意度
· Marketing & Promotion Plan
· 市场和推广计划
· Employee performance evaluation
· 员工绩效评估
· Oversee the F&B activities, business and events.
· 监督餐饮活动、生意和宴会情况
· Managing departmental marketing plan; participating and maintaining yearly promotional plan; trace local competitors and trends of industry.
· 管理部门餐饮市场营销计划；参与并维护全年促销计划活动。跟踪本地竞争酒店动向及行业趋势。
· Ensure food, beverage, storekeeper and equipment safety with supplementary supply. Meanwhile, decrease waste.
· 确保食品、饮料、库存及设备的安全储存，及时、高效地补充供货，同时降低浪费的情况。
· Performs related duties and special projects as assigned. Manager on duty is required if necessary.
· 执行分配给的相关职责和特殊项目。可能需要担任值班经理。
Required Skills –
技能要求
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗。
· Knowledgeable about food and beverage offers and sensitive to market trends
· 了解餐饮服务和市场趋势。
· Problem solving, reasoning, motivating, organizational and training abilities.
· 具有解决问题，推理，号召，组织和培训能力
· Good Communication and writing skills
· 具有良好的沟通和写作技能
Qualifications –
学历
· Diploma in Hotel Management, Food & Beverage, or related field.
· 酒店管理，餐饮或相关专业的大专学历。
Experience –
经历
· 5 years related experience, including supervisory experience, or an equivalent combination of education and experience
· 5年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景。
