Mandarin Oriental Pudong, Shanghai is looking for a Account Receivable Supervisor to join our Finance team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.
About the job
This position entails managing the credit department and all its related facets for the Hotel. This includes reviewing and approving/denying requests for direct billing, ensuring the collection and follow-up of delinquent accounts, instructing on and ensuring hotel staff adherence to proper credit policies & procedures in accordance with all GAAP, Governmental & Mandarin Oriental Hotel Group Standards. This individual shall prepare, maintain and audit all Credit records to ensure the utmost of accuracy and organization of all Credit records.
As Account Receivable Supervisor, you will be responsible for the following duties
Reviews, researches credit worthiness of applicants and approves
or denies direct billing requests in a timely manner
Maintains security of credit documents such as credit applications
and Write Offs
Maintains & ensures detailed listing & documentation of
all credit & collection calls to document all possible steps were
taken to avoid write-offs of uncollectible accounts
Stays current on Local laws and Mandarin Oriental Corporate/Hotel
policies regarding provision of credit and collection of debts
Instructs departments as to
the correct procedures regarding credit policies, and ensures adherence to
established credit policies
Attends pre and post function & sales meetings where billing
arrangements are involved
Prepares and distributes, pre arrival group credit procedure
materials for all departments
Reviews in-house group/convention bills daily to ensure proper
application of charges and that credit limit is not exceeded
Works closely with Sales Dept., Catering & Meeting Services,
Front Office Manager and Front Office personnel to service all group
billing requirements.
Reviews daily high balance report, makes contact with transient
guests as necessary to ensure adherence to established credit policy and
procedures
Schedules and oversees the work of support staff engaged in credit
activities, trains and instructs colleagues reviews their work for
accuracy (to ensure proper preparation of Guest Billing Statements and
proper application of payments received)
Follows up with client, whenever necessary, to verify receipt of
billing statement, answers any questions that might arise
Researches and resolves discrepancies or disputes in billing
Prints and reviews Aging Report on a daily basis. Ensure all City Ledger accounts are
accurate (no check-out guests with
balances, and no positive balances for advanced deposits)
Prepares 30/60/90+ day detail on Accounts Receivable Aging report,
and reviews with Assistant Controller for determination of appropriate
action steps to include; phone contact, continued hotel level collection
efforts, collection agency, write-offs and reporting to credit authority
Makes collection related phone contacts with delinquent accounts
to verify status, prepare collection letters for mailing to delinquent
accounts, report delinquent accounts to credit collection/reporting
agencies when necessary
Interviews, selects, trains, appraises, coaches, counsels and
disciplines personnel according to Mandarin Oriental standards
Establishes and ensures adherence to departmental and Mandarin
Oriental guidelines, policies and procedures
Evaluates individual colleagues performance, determines areas in
need of improvement, or requirements for advancement, establishes goals,
objectives and training needs required to achieve same
Attends required hotel meetings to: keep informed of in-house
activities/promotions and events; maintain communications with other
departments throughout the hotel
Conducts departmental meetings as required to communicate
effectively with all credit department personnel to ensure that they are
kept current with pertinent hotel information and activities
Evaluates changes in guest needs, the hotels guest mix and
industry competitive set to recommend appropriate product/service and
operational changes necessary to ensure guest and employee satisfaction,
while maintaining market dominance and exceptional financial performance
Always makes meaningful suggestions for improvement or potential
resolutions to any issues as they arise
Prepare and send all invoices for tenants, concessions. Ensure payment is received and applied
on a timely basis.
Prepare any requisite analytic reports to assist with the Month
End Close.
Perform any tasks as assigned by the Management
As Account Receivable Supervisor, we expect from you:
At a minimum, two years prior supervisory experience in hotel accounts receivable or collections
Knowledge of collection and credit reporting procedures
Strong organization and maintenance skills
Effective management, leadership, organizational and communication skills
Ability to work flexible schedule to include weekends and holidays
Proficiency in computer software applications to include Springer Miller Systems or similar Front Office system, All Windows based Accounting systems
Strong Level of Proficiency in Excel
Strong Team Player, enthusiastic to learn and accomplish the Finance Department & Mandarin Oriental Overall Goals
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance).
Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus.
Delicious work buffet meals & various team building activities.
Support the internal talent transfer plan of the group worldwide.
We’re Fans. Are you?
上海浦东文华东方酒店正在寻找会计文员加入我们的财务部团队。
您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。
文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球备受瞩目的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。
上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。
关于工作
本岗位管理信贷部门及酒店所有与信贷相关的工作业务，内容包括审核、批准/拒绝直接付款请求；确保收帐、跟踪欠款客户、指导并保证酒店员工的工作符合基本会计准则规定的信贷程序，以及政府和文华东方酒店集团标准的信贷准则。准备、保留并审核所有信贷记录以确保其准确性；确保所有信贷记录保存完好、整理有序。
作为会计文员，您将负责以下职责：
审核、调查有价值的信贷申请, 及时批准或拒绝直接付款请求。
保持信贷文件安全，如信贷申请及坏帐。
确保挂帐和收帐记录列出详细的清单, 保留所有信贷文件档案，采取所有可能的步骤避免未收回帐户的坏帐。
遵守本地地方法规及文华东方酒店集团/酒店就有关信贷和收帐业务制定的最新程序
指导各部门员工遵守正确的信贷政策、程序, 确保工作符合信贷政策要求
参加涉及收帐安排的宴会等活动的预备会、总结会和销售部会议。
为各部门准备并发放预抵团队的挂帐程序材料。
每日审核住店团队/会议的帐单，保证挂帐符合正确的申请程序, 并确保挂帐不超过信贷额度。
与销售部，餐饮宴会服务，前台经理及接待人员保持密切合作，确保符合团队挂帐要求。
审核每日高额挂帐报表，必要时与暂住客联系，目的是保证信贷政策和程序的执行。
安排并检查与信贷工作有关的员工的工作，提供培训和指导, 审核他们工作的准确性（以妥善准备客户帐单和处理收到的付款）。
跟进客户，必要时核实帐单签收情况，回答客户提出的问题。
调查和处理帐单的差异或疑问。
每日打印并审核帐龄分析报告。确保所有挂帐准确（客人离店无欠款，无透支押金）
准备详细的30/60/90天帐龄分析报告，与副财务总监一起研究并决定采取适当的信贷催款行动, 包括: 电话联系、酒店范围内催款、聘请催款代理公司、坏帐及报告给官方。
给拖欠款项的客户打电话，核实情况，准备催款信并邮寄给欠款客户，必要时报告给催款代理公司。
按照文华东方酒店标准进行员工的面试、选拔、培训、评估及督导。
制定并确保遵守文华东方集团的方针、政策和程序。
对每个员工的表现进行评估，提出需要改进的方面和要求，制定目标和培训计划。
参加酒店要求的会议：了解酒店内部的各种会议及促销活动，与其它部门保持沟通。
按要求组织部门会议，与信贷部的员工保持有效沟通，确保他们了解酒店近期的活动信息。
在保持市场主导地位及财务业绩的同时，评估客人需求的变化、酒店客人结构及行业竞争特点，推荐适当的产品/服务及必要的运作方式的变化以便令客人和员工满意。
对任何出现的问题尽可能提出合理的改进建议或解决方案。
为客户准备并发送发票；确保及时收到付款。
准备各类所需的分析报告，并协助月底关帐工作。
执行任何管理层委托的工作。
作为会计文员，我们对您的期望：
财经专业本科毕业
具有至少2 年在酒店财务应收部门担任主管的工作经验
了解收帐和信贷报告程序
具备组织和维护技巧
有效的管理、领导、组织和沟通技巧
能够适应灵活工作时间，包括周末和假期
熟练使用各种电脑软件，Springer Miller系统或相关前台系统；及所有Windows应用软件
熟练掌握并使用Excel软件
中文和英语流利（听，写，理解）
积极的团队成员，具有学习热情并努力完成财务部及文华东方酒店的总体目标
我们对您的承诺
学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。
MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。
健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。
有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。
丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。
支持集团全球范围内的人才内部调转计划。
我们是粉丝。您呢？
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