我们的信条及我们选择的行为方式 在安纳塔拉，我们一直遵循以下行为方式…  - 我们为我们从事的职业、呈现自己的方式、与客人和同事保持良好沟通而感到自豪。  - 我们采取主动，始终为客人或同事找到解决问题的方法。  - 我们与各部门同事共同协作，始终提供优质的服务。  - 我们力争思维创新，为客人带来惊喜和快乐。  - 我们对客人、同事以诚相待，不卑不亢，因为每个人都是平等和重要的。  - 我们保持诚实及正直的高标准。  - 我们自豪地向来自世界各地的游客展现我们的酒店、我们的国家。 主要职责 · 全面负责温泉板块整体销售运营工作，制定年度、月度销售计划及营销方案，完成温泉营收指标，统筹温泉日常经营与客源拓展。 · 调研温泉市场动态、同行竞品及客群消费偏好，分析市场数据，优化定价体系、套餐产品及营销模式，提升温泉市场竞争力。 · 负责线上线下渠道开发维护，对接OTA平台、旅行社、政企单位、团建机构及合作商家，搭建长期稳定的合作渠道。 · 统筹温泉产品包装与推广，策划季节性活动、康养主题活动及优惠促销方案，联动酒店各部门完成引流转化，提升温泉客流量。 ·  维护高端散客、会员及政企客户关系，建立完善客户档案，做好客户回访与深度挖掘，提高复购率与客户粘性。 · 管控温泉营销成本、推广费用，定期完成销售数据分析、客源分析报表，复盘营销活动成效，优化销售策略。 · 负责销售团队日常管理、人员培训及工作考核，合理分配销售任务，激励团队达成销售目标，提升团队综合业务能力。 ·  对接温泉运营部门，监督服务品质、环境卫生及设施状态，收集宾客反馈，持续优化温泉体验及服务标准，塑造品牌口碑。 任职要求 1. 具备奢华度假酒店温泉或康养板块销售管理经验，熟悉温泉业态运营、渠道开发及产品营销逻辑。 2. 中英文流利，具备良好的英语口语读写能力。 3. 拥有成熟的渠道资源，市场敏感度高，擅长数据分析、活动策划及销售方案落地执行。

Director of Security Mandarin Oriental Sanya is looking for a Director of Security to join our Security team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Sanya features 278 elegantly designed rooms, suites and private pool villas. The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists of 18 treatment suites situated in 8 beautifully appointed villas. Each treatment suite includes private steam showers and the couples, VIP suites are furnished with sauna, steam room and oversized bathtub. Some of the luxury treatments on offer include the signature Oriental Essence, Thai, Aromatherapy, Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies. About the job Based at the Mandarin Oriental Sanya within the Security Department in Sanya, the Director of Security is responsible for the day to day maintain the safe environment around hotel, deal emergency and administering supervision for all colleagues within security department (patrol and fire control centre) to ensure that smooth running of the operation to serve all guests have an enjoyable and comfortable a stay as possible. Moreover, the Director of Security is responsible to check staff working plan and training plan and spot-check training section. Performance duties will accord the procedure. The Director of Security reports to the Hotel Manager. As Director of Security, you will be responsible for the following duties: Supports supervisors and colleagues in the daily operation of the department ·    Ensures the General Manager and EXCOM are appraised of all safety and security related matters in a timely manner ·    Provides security awareness and occupational safety induction training to all newly hired colleagues ·    Produces various reports as required by the MOHG’s Fire, Life, Health, Safety and Security guidelines ·    Responsible for the protection of hotel guests, colleagues, assets (tangible and intangible) and other resources by developing and maintaining an organization that is responsive to the current, continuing and immediately foreseeable security, safety and health/hygiene requirements of the Hotel ·    Stays attuned to statutory and corporate requirements on fire, life, health and safety, and security (FLHSS) ensuring appropriate activities are in place within the hotel ·    Maintains and develops close working relationships with external contacts such as PSB and local government ·    Manages all security investigations As Director of Security, we expect from you:  Minimum 5+ years of Director of Security experience in luxury hotel Familiar with hotel safety regulations, fire control, emergency response and local public policies High interpersonal skills Relevant security management or fire safety certifications are preferred Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.   Add any local benefits A competitive salary and benefits packages Annual Leave and Public Holidays Social Insurances and Housing Fund Free accommodation and meals We’re Fans. Are you?

工作职责： 员工团队 指导日常行动，计划和分配工作，确保您始终拥有人数合适的员工团队  通过辅导和提供反馈培养团队并提高绩效，为员工制定绩效和发展目标，表彰表现优异的员工  为员工提供培训，确保他们的服务符合相关规定和我们期望的标准  为团队的发展创造一个良好的工作环境；紧密团结各部门，培养“一个团队”的意识  与其他部门保持日常的沟通与协调，从而提高团队工作效率和服务质量  宾客体验 确保所有餐饮设备都能正常工作并定期清洁  确保包括宴会、会议场所在内的所有餐饮设施干净整洁，并根据预期业务量储备适当的库存若有任何维修需求，应立即通知工程部  制定并达成质量目标与宾客满意度目标。在宾客提出要求和投诉时提供帮助，确保维持高水平的宾客满意度  以宾客的角度分析他们的需求，识别并满足宾客的期望，建立宾客忠诚度  定期与宾客沟通，确保他们的期望得到满足  企业责任 管理酒店的餐饮市场营销计划；参与并维护整个系统内的各种餐饮市场营销计划和促销活动  洞悉市场，关注竞争对手的活动和行业创新与行政主厨一起审查并核准菜单设计与构思  确保食物和饮品的安全以及安全储存，始终保持库存充足，并尽量减少浪费  处理食物和饮品的库存盘点决定所有食品、酒水、物资和设备的最大及最小库存量  其他临时职责——需要全员出动完成任务的特殊时刻  有时可能要充当值班经理的角色 财务回报 协助准备酒店年度预算，并设定部门目标  监控预算并控制费用，重点监督食品、酒水与人力成本  与商务业绩部合作，发现提升营收的各种营销机会  推出促销活动，为宾客带来各种超值的出色就餐体验  确保安全处理信贷与财务交易  权责划分 这是大型豪华酒店或度假酒店餐饮部的最高职位，负责监管多处大型用餐场所、厨房及宴会与会议设施内的全体工作人员。监管多位经理和主管 任职资格： 具有酒店管理、烹饪或相关专业学士及以上学历或同等学历  4年以上相关工作经验，包括管理经验  必须熟练掌握当地语言  必须持有本地政府部门要求的证书或资格证

工作职责： 1、全面负责酒店房务部门的运营管理，包括前厅、客房、洗衣房等部门的日常运作 2、制定并执行房务部门的年度预算、经营计划和服务标准 3、监督房务部门的服务质量，确保达到品牌标准并持续改进 4、优化房务部门的工作流程，提高运营效率和客户满意度 5、负责房务部门的人员培训、考核和团队建设 6、协调与其他部门的合作，确保酒店整体运营顺畅 7、处理客户投诉和突发事件，维护酒店声誉 8、分析房务部门的运营数据，提出改进建议并实施 任职资格： 1、大专及以上学历，酒店管理或相关专业优先 2、5年以上高星级酒店房务管理经验，3年以上同岗位经验 3、熟悉酒店房务部门的各项业务流程和标准 4、具备出色的团队管理和领导能力 5、优秀的沟通协调能力和客户服务意识 6、能够承受工作压力，适应弹性工作时间 7、熟练使用酒店管理系统和办公软件 8、具备良好的数据分析能力和问题解决能力

工作职责： 1. 负责酒店收益管理策略的制定与执行，包括但不限于房价策略、预订策略、渠道管理策略等，以最大化酒店收益。 2. 分析市场动态、竞争对手情况以及酒店内部运营数据，为收益管理决策提供数据支持和市场洞察。 3. 监控酒店每日、每周、每月的收益情况，包括入住率、平均房价、RevPAR（每间可售房收入）等关键指标，及时调整策略以应对市场变化。 4. 与市场销售部、前厅等部门紧密合作，确保收益管理策略在各部门得到有效执行，共同提升酒店业绩。 5. 定期进行收益管理培训，提升团队对收益管理理念和工具的理解与应用能力。 6. 参与酒店年度预算制定过程，为收益目标设定提供专业建议，并监控预算执行情况。 7. 探索并引入新的收益管理技术和工具，提升收益管理效率和准确性。 任职资格： 1. 本科及以上学历，酒店管理、财务管理、经济学或相关专业优先。 2. 至少6年以上酒店收益管理或相关工作经验，有国际品牌酒店工作经验者优先。 3. 精通收益管理理论和实践，熟悉酒店行业市场动态和竞争态势。 4. 具备良好的数据分析能力，能够熟练使用Excel、SPSS等数据分析工具。 5. 出色的沟通协调能力和团队合作精神，能够与不同部门有效协作。 6. 强烈的责任心和抗压能力，能够在快节奏的工作环境中保持高效和准确。 7. 优秀的英语听说读写能力，能够与国际客户或合作伙伴进行无障碍沟通。 8. 持续学习的心态，愿意不断探索和掌握新的收益管理技术和方法。

岗位职责： 1.全面负责餐饮部所有餐厅(包含中餐、西餐、韩料理等)运营管理，团队组建、人员培训等工作； 2.策划并制订餐饮部年度、月度的经营预算，分析和报告月度、年度的经营情况，实现部门的营业收入指标和利润指标； 3.控制餐饮食品和饮品的标准规格和要求，准确掌握毛利率，抓好成本核算；加强食品原料及物品的管理，降低费用，增加盈利； 4.依据餐饮收支状况分析，定期与各餐厅及厨房研究改善工作情况，制定餐饮价格，监督采购和盘点，与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品； 5.负责推广餐饮促销计划，根据市场情况和不同时期的需要，制定促销计划并支持相关部门做好各项促销活动； 6.主持建立和完善部门的规章制度及工作程序与标准，并组织落实； 7.协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务； 职位要求： 1. 大专以上学历，国际五星酒店相关工作经验，餐饮部运营5年以上相关工作经验、团队管理经验； 2. 强烈的事业心和责任感，工作认真、讲求效率、坚持原则、处事公正； 3. 具有丰富的餐饮服务、成本控制、厨房运作、设备维护、营养卫生等餐饮专业知识； 4. 拥有较强的组织管理能力、市场营销触角，能科学地制订各项餐饮推广计划，有效控制餐饮成本，合理安排部门任务，督导餐饮服务规范和菜肴质量标准的执行； 5. 优秀的口头表达能力和撰写业务报告的能力，熟悉餐饮系统操作要领； 6. 领导部门下属执行品牌标准要求。

·         To function as the Production Manager for all culinary goods and products of hotel, ensures that all products are in accordance to the Brand Standards and Hotel required Standards of Performance, ensures that food cost are kept in line and that Business Plan objectives are achieved, ensures professional people management. ·         作为酒店所有厨房的生产经理，确保所有出品均依照品牌标准及酒店要求，确保控制食物成本并达成营运计划的目标，确保专业的人员管理。 At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: ·     Be charming by being approachable, having confidence and showing respect. ·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. ·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲际酒店及度假村，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： ·     亲切、充满自信、体现尊重来展现富有魅力的你。 ·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 ·     见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties and Responsibilities工作职责 ·         行政 ·         Administration ·         确保厨务部的各项活动及标准均与集团策略保持一致，同时充分介绍、落实及保持酒店的要求。 ·         Ensures that culinary activities and standards are aligned with the respective Corporate Strategy, and initiatives of hotel.  Establishes and adheres to hotel specifications and standards which are used to ensure that standards are introduced, implemented and consistently maintained. ·         监督各个部门的操作手册的准备和更新工作。 ·         Assists in overseeing the preparation and update of individual Departmental Operations Manuals. ·         组织及参与部门的例会，保证酒店内部信息的有效沟通及会议的有效性。 ·         Conducts and attends regular communications meetings and ensures that departmental briefings and meetings are effective and coordinated as necessary. ·         宾客服务 ·         Customer Service ·         确保所有厨房员工时刻提供给客人如品牌承诺的服务。 ·         Ensures that all culinary employees deliver the brand promise and provide exceptional guest service at all times. ·         确保所有厨房员工对酒店其他部门的同事，也就是我们酒店的内部客人也要保证始终如一的高品质服务。 ·         Ensures that all culinary employees also provide excellent service to internal customers as appropriate. ·         在厨房里观察员工和客人/员工和其他部门同事的互动， 并确保关系良好、正常。有需要时需指导员工。 ·         Spends time observing employees to guests / employee to employees’ interactions.  Ensuring these are always appropriate and coach employees when necessary. ·         在处理客人投诉时提供及时、有效而有礼的服务，确保达到专业、高品质的工作水准。及时的跟进以确保提供高效、令客人满意的解决方案。 ·         Handles all guest and internal customer complaints and inquiries in a timely, courteous and efficient manner.   Following through to make sure problems are resolved satisfactorily. ·         确保与客人及同事的良好的互动，保持专业和睦的工作关系。 ·         Ensures positive guest and colleague interactions, maintaining professional and positive working relationships. ·         ·         财务 ·         Financial ·         利用工作轮换、工作的多样性及丰富员工的工作内容等方法来提高工作效率和积极性。为客人提供最高品质的服务为酒店吸引更多的客人。 ·         Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. ·         保证为客人提供最高水平的服务，同时完成部门的商业目标使利润大化。 ·         Ensures that each profit centre (e.g. Outlet, Banquets) is operated in line with maximising profit while delivering on the brand promise. ·         确保最低的成本架构为但同时为客人提供品牌承诺的服务。 ·         Ensures the lowest possible cost structures whist also delivering the Brand Promise to the guests. ·         协助完成餐饮部年度营运计划的准备。 ·         Assists in the preparation of the Annual Business Plan for Food and Beverage. ·         对经营业绩进行战略分析以更便于得到准确而有意义的预测，适当的时候也让各个部门经理参与其中。 ·         Strategically analyses business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.        ·         以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候也让各个部门经理参与其中。 ·         Proactively manages costs based on key performance indicators, working through the respective Heads of Department as appropriate. ·         确保财务记录的保留、钱款处理以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。 ·         Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to. ·         协助管理库存，保养厨房内的设施， 和其他固定资产。 ·         Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. ·         帮助指导配料的输入，菜谱和其他数据的总结，维持物料管理和成本审查的顺利进行。 ·         Assists with the input and oversight of product specifications, recipes and other data as required, supporting the smooth operation of Materials Management and Cost Audit functions. ·         ·         市场营销 ·         Marketing ·         准备，落实，更新年度市场计划，当有需要时将部门细分。 ·         Prepares, utilises and updates an Annual Marketing Plan, broken down as necessary by department. ·         及时分析当地的，国内的和国际的市场及供应商趋势，保证酒店的竞争力。 ·         Constantly evaluates local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge. ·         鼓励各下属部门负责人建立良好的公共关系，为酒店提供更多的商业机会。 ·         Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business. ·         不断创新，提高餐厅的营业率。 ·         Continuously explores ways to support outlets in creating products that help to maximise revenues and profits. ·         协助提高酒店知名度和营业额的市场和公共关系的机遇。 ·         Assist in Marketing and Public Relations opportunities to increase awareness and business levels。 ·         营运 ·         Operational ·         充分介绍、落实及保持各项的品牌标准。 ·         Ensures that all Brand Standards have been introduced, implemented and maintained as appropriate. ·         监督各部门的运作，尤其在高峰时间，有需要的时候对部门的工作作调整，以提高工作效率。 ·         Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary. ·         充分介绍、落实及保持酒店标准。 ·         Ensures that all Touches of hotel are introduced, implemented and consistently maintained. ·         基于神秘客人调查的结果，尽快改善及实行相关改正。 ·         Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. ·         激励员工的创新意识，并且对他们的创新和对部门的贡献给予肯定。 ·         Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. ·         与行政委员会积极配合，学习主动灵活的工作方式，为酒店的客人提供优质的服务。 ·         Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. ·         保证所有厨务部员工以积极灵活主动的方式与其他部门的员工协作，我们的精神是：团队协作. ·         Ensures that all employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. ·         确保每个员工知道市场上的应季的和新兴的原材料。 ·         Ensures that all employees are up-to-date with the availability of seasonal and new products on the market. ·         检查和监督食品生产的每个过程，在适当的时候提供反馈信息。 ·         Tastes and monitors products served throughout the operation, providing feedback where appropriate. ·         与采购部经理，和备餐厨房一起保证原材料的物美价廉。 ·         Works with the Purchase Manager in the procurement of the best product for the best price. ·         与管事部经理一起保证厨房的卫生状况，保养厨房中的仪器，将破损率将低，延长它们的使用寿命。 ·         Works closely with the Stewarding Manager to ensure that hygiene standards are maintained.  Supervises employees to make sure that operating equipment is cared for and properly used to maximise its useful life, and to minimise breakage and personal injury. ·         监督员工餐厅食品的质量，使员工餐厅的食品质量与其他的餐厅一样高。 ·         Oversees the quality and variety of food and beverages served in the Employee Restaurant, ensuing that this outlet is operated to the same standard as any other outlet. ·         人事 ·         Personnel ·         监督和帮助录用厨房部的员工。确保在筛选及录用员工时能依照酒店的职能标准。 ·         Assists in the recruitment and selection of all culinary employees.  Ensuring that Hotel guidelines and policies are fully implemented when recruiting and selecting employees. ·         监督餐饮部所有员工的出勤情况，保证部门内所有员工的，着装，仪表和个人卫生符合酒店的标准。 ·         Oversees the punctuality and appearance of all culinary employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. ·         给部门领导安培适当的培训或指导发挥他们的工作能力。 ·         Develops the skills and effectiveness of employees through the appropriate training, coaching and/or mentoring. ·         组织年度工作评估总结员工的进步，并在专业技能发展上给予支持。同时在各个部门中也组织工作评估，使每个员工都得到肯定和建议。 ·         Conducts annual Performance Development Discussions with key culinary employees.  Supporting employees in their professional development goals. ·         与培训部经理和部门培训员一起计划和落实为员工安排的培训。 ·         Plans and implements effective training programmes with the Training Manager and Departmental Trainers. ·         通过提供反馈信息和每月的总结会议帮助完善部门培训员。 ·         Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings. ·         激励员工的创新意识，并且对他们的创新和对部门的贡献给予肯定。 ·         Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. ·         检查厨房每周的排班表，确保计划中体现了部门的商业目标和酒店的服务标准。 ·         Monitor weekly kitchen work rosters, making sure that they reflect business needs and other key performance indicators. ·         支持酒店人本品牌的落实。坚持贯彻酒店的核心理念文化和特色。 ·         Supports the implementation of The People Brand, demonstrating and reinforcing hotel Values and Culture Characteristics. ·         保证所有的员工熟悉我们的员工守则和规定。 ·         Ensures that employees have a complete understanding of and adhere to employee rules and regulations. ·         了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 ·         Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. ·         为员工意见调查的结果提供回馈，对合理要求作出相应的调整。 ·         Provides feedback on the results of the Employee Opinion Survey and ensuring that the relevant changes are implemented. ·         其他 ·         Other Duties ·         熟悉行业内的相关规定和员工法规。 ·         Is knowledgeable in statutory legislation in employee and industrial relations. ·         熟悉并严格遵守员工手册及管理人守则中的规章制度，及有关酒店关于防火、卫生、健康和安全的制度。 ·         Understands and strictly adheres to Rules and Regulations established in the Employee Handbook, Managers Guides and the Hotel’s policies concerning fire, hygiene and health and safety. ·         保证高标准的个人仪表。 ·         Ensures high standards of personal presentation and grooming. ·         与竞争酒店，商业伙伴和其他的组织建立和维持稳固的，专业的关系。 ·         Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations. ·         根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 ·         Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. ·         根据安排出席酒店和部门的培训以提高技能和知识。 ·         Attends training sessions and meetings as and when required. ·         执行额外的合理的任务和职责。 ·         Carries out any other reasonable duties and responsibilities as assigned

有高星级酒店的工作背景，西餐尤佳，酒店F&B或市场营销背景亦可；形象气质佳，沟通能力强，英文口语沟通流利； 了解团餐行业，有外企客户方服务经历，能合理维护、平衡甲方和管理方的关系，有管理50人以上的现场团队经验； 性格开朗，有经营头脑，思想年轻有创意，财务逻辑在线，抗压能力强； 薪资16k~20k，男女均可，上海户籍优先； General Expectation 1、Designs, manages and owns the overall experience, not just the offerings 2、Sets an expectation of hospitality that is friendly and engaging 3、Has a Passion for quality food preparation and taste. 4、Ensures employee reviews, coaching sessions, and disciplinary actions are delivered in a professional and timely manner 5、Meets all time lines for payroll, service, accounts receivables, human resources, corporate office and all other time lines given by our partner and management 6、Ensures that all hiring and training standards are met and documented for direct hires, including but not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion, and safety training 7、Promotes a culture of Food and Workplace Safety 8、Treats everyone with professionalism, care and respect 9、Communicates with our partner honestly, accurately and in a timely manner Job Role Expectation 1、Excellent English communication skills both written and verbal 2、A proven track record of leadership 3、General culinary knowledge of basic kitchen practices, protocols and procedures 4、Proven coaching and teaching skills with peers, individuals, and teams 5、Passion for food trends, hospitality, innovation and creative experiences 6、Marketing and events experience a plus 7、Manages time effectively and prioritizes tasks to meet deadlines 8、Creates a culture of food and workplace safety 9、Proven coaching and teaching skills with peers, individuals, and teams 10、Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy 11、Ability to effectively communicate, motivate and interact with all levels within the organization 12、Demonstrates good judgment and decision making skills 13、Maintain a positive attitude under pressure and motivate team 14、Ability to maintain confidentiality 15、Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint 16、Ability to work independently and in a team 17、Ability to work in a fast paced, changing environment Key Skills & Qualifications Work Experience 1、Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in his or her own judgment and decisions and responds quickly under pressure. 2、Openly share and co-create – Delegates tasks to develop others. 3、Passion for Quality – Takes personal responsibility for correcting customer service problems. 4、Consistently sets demanding performance expectations and sets priorities to maximize benefits. 5、Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization. 6、Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner. 7、Takes Responsibility and in making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally. 8、Taking the responsible approach to business

【岗位职责】 1、负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。 2、负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。 3、负责酒店高层管理人事的招聘和储备人才库的建设。 4、执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。 5、组织编制工资、人事、考勤、考核等报表。 6、制定和完善酒店组织架构、薪酬体系、绩效管理体系。 【岗位要求】 1、专科以上学历，有相同岗位工作经验3年以上。 2、在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。 3、熟知国家、地区劳动法律法规及相关政策。 4、具备英语听说读写能力。 5、管理类专业，接受过系统的人力资源管理理论培训。

JOB OVERVIEW Manage all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations) to deliver a guest experience that is unique and brings the brand to life. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS: Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management. Oversee night audit function and preparation of daily financial reports. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk. PEOPLE: Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards. GUEST EXPERIENCE: Ensure front office staff provides guests with prompt service, professional attention and personal recognition. Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies. RESPONSIBLE BUSINESS: Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner. Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. Perform other duties as assigned. May also serve as manager on duty. ACCOUNTABILITY This job is the top Front Office job at a full-service hotel or at a regional extended-stay hotel. May report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee subordinate supervisors. QUALIFICATIONS AND REQUIREMENTS Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience. Must speak fluent English. Other languages preferred.

【岗位职责】 1、负责区域内酒店销售策略的制定与执行，完成集团及单店下达的销售目标； 2、开拓并维护区域内客户资源，建立长期稳定的合作关系； 3、分析市场动态及竞争对手情况，及时调整销售策略； 4、协调内外部资源，推动销售项目的落地与实施； 5、定期提交销售报告，反馈市场信息及客户需求； 6、对酒店收益模块清晰； 【岗位要求】 1、具备较强的市场洞察力及销售策划能力； 2、优秀的沟通协调能力，能够独立处理客户关系； 3、具备团队合作精神，能承受一定的工作压力； 4、对酒店行业有基本了解，有相关经验者优先； 5、适应短期出差。

岗位职责： 1．负责门店整体运营； 2．负责门店全年业绩指标的达成； 3．确保门店的利润不能低于20%； 4．负责门店的人员管理、客户管理、项目管理、财务管理、耗材管理、卫生管理等； 5．负责门店所有店员的带教； 6．传达公司的管理政策； 7．负责店内顾问及美容师各项指标达标； 8．定期举办店内会议； 9．不定期参加公司举办的相关培训及会议。 任职要求： 1、有生美专业店店长的工作经验； 2、喜欢并热爱美容行业； 3、擅长门店管理及业绩版块； 4、有上进心，有自驱力。 上班时间： 早班9:45-19:00  晚班12:45-22:00 月休4天  缴纳社保 薪资组成： 基本工资+销售提成+消耗提成+大项目提成 工作地点：杭州西湖区、拱墅区、滨江区、萧山区

【岗位职责】 1、负责制定并执行酒店销售战略，完成年度销售目标，提升酒店市场份额和品牌影响力； 2、带领销售团队开拓和维护客户资源，包括企业客户、旅行社、会议团队等，建立长期稳定的合作关系； 3、分析市场趋势和竞争对手动态，制定针对性的销售策略和促销方案； 4、协调酒店各部门资源，确保销售计划的顺利实施，提升客户满意度和回头率； 5、定期提交销售报告，包括业绩分析、市场反馈及改进建议，为管理层决策提供数据支持； 6、参与重大客户谈判和合同签订，确保酒店利益最化； 7、负责销售团队的培训和管理，提升团队整体业务能力和执行力。 【岗位要求】 1、具备出色的销售能力和市场敏锐度，能够独立制定并推动销售计划； 2、优秀的团队管理经验，能够激励和带领团队达成业绩目标； 3、具备较强的客户开发和维护能力，擅长商务谈判和关系管理； 4、熟悉酒店行业市场动态和运营模式，有相关行业经验者优先； 5、具备良好的数据分析能力和逻辑思维，能够根据市场变化调整销售策略； 6、抗压能力强，适应快节奏工作环境，能够接受出差和灵活的工作安排； 7、具备优秀的沟通协调能力和职业素养，能够与各部门高效协作。

【岗位职责】 1、全面负责人力资源部门的日常管理工作，制定并执行人力资源战略规划，确保与公司整体战略目标一致； 2、负责招聘与配置工作，优化招聘流程，拓展招聘渠道，确保各部门岗位需求及时满足； 3、完善公司薪酬福利体系，定期进行市场薪酬调研，制定具有竞争力的薪酬方案； 4、建立并优化绩效考核体系，组织实施员工绩效评估，推动绩效改进与人才发展； 5、负责员工关系管理，处理劳动争议及员工投诉，营造和谐的劳动关系； 6、组织员工培训与发展计划，提升员工专业技能与综合素质； 7、监督公司人力资源相关制度的执行情况，确保符合国家法律法规及公司政策； 8、负责人力资源信息化建设，提高人力资源管理效率。 【岗位要求】 1、具备扎实的人力资源管理理论基础，熟悉劳动法及相关法律法规； 2、具备较强的组织协调能力、沟通能力及团队管理能力； 3、能够独立制定并实施人力资源规划，具备较强的战略思维； 4、熟悉招聘、薪酬、绩效、培训等模块的操作流程； 5、具备较强的数据分析能力，能够通过数据优化人力资源管理决策； 6、具备良好的职业素养，责任心强，抗压能力强； 7、英语可作为工作语言； 8、有酒店行业人力资源管理经验者优先。

【岗位职责】 1、负责酒店日常财务核算工作，包括收入、成本、费用的账务处理 2、编制酒店月度财务报表及经营分析报告 3、管理酒店应收账款、应付账款及资金收支 4、配合完成税务申报及税务筹划工作 5、协助完成年度预算编制及执行监控 6、定期进行固定资产盘点及库存核对 7、维护财务系统数据准确性及完整性 【岗位要求】 1、具备基础财务知识，了解会计准则及税务法规 2、熟练使用财务软件及办公软件（如Excel） 3、工作细致认真，责任心强，具备良好的职业道德 4、具备良好的沟通协调能力及团队合作精神 5、能适应酒店行业工作节奏，接受必要的加班安排

· Assistant Food & Beverage Director to responsible for the management and achievement of profit for all food and beverage operations in the hotel including restaurants, bars, kitchen operations, catering and banquet operations. · 负责协助餐饮总监管理酒店内餐饮工作各方面的运营和盈利，包括餐厅，酒吧，厨房和宴会管理。 · Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.    · 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。 At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: · Be charming by being approachable, having confidence and showing respect. · Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. · Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲际酒店及度假村，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： · 亲切、充满自信、体现尊重来展现富有魅力的你。 · 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 · 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties and Responsibilities工作职责 · Oversee the management of restaurants, bars and outlets · 监督餐厅，酒吧和营业场所的管理工作 · Oversee the management of the kitchen operations · 监督厨房的经营管理工作。 · Manage staff within the hotel’s organization structure and human resource and hotel policies · 在酒店的组织结构内，在人力资源和酒店的规章范围内管理员工 · Communicates to his/her superior any difficulties, guest comments and other relevant information。 · 定期与餐饮员工进行交流，有效的主持员工会议 · Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals · 在实现战略目标的工作中为总经理提供专业性的建议和行政支持服务。 · Establish systems which monitor the achievement of departmental goals  · 设立监督实现部门目标的系统。 · Ensure compliance with business operations and hospitality laws · 确保运营符合商业法规和服务业法规。 · Work with sales to manage the development of new products and services · 同销售人员一起管理和开发新产品和新服务。 · Develop quality management systems  · 建立质量管理系统 · With Purchasing Manager, develop and monitor the implementation of purchasing procedures · 与采购部经理一起制定和监督采购程序的执行。 · Manage the delivery of high quality service to guests · 为客人提供高质服务的管理工作。 · Access and use Food and Beverage computer programs · 进入并使用餐饮部计算机程序。 · Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability within all areas of the food and beverage department.  Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel · 完成预算收入，编制月度预算，监督和管理餐饮和人工费用，使餐饮部门所有领域的利润合理。参加部门年度运营预算和财务计划的编制工作，以支持酒店的总体目标 · Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions · 确保所有员工接受正规的质量与服务规范培训，并配有高效完成其工作的工具和设备 · Works with Human Resources on manpower planning and management needs · 和人力资源部一起进行人力规划和管理需求 · May assist with other duties as assigned · 协助完成分配给的其他工作

【岗位职责】 1、负责中厨房炒锅菜品的日常出品工作，确保菜品质量稳定、口味正宗 2、根据菜单要求，独立完成各类中式热菜的烹制，包括但不限于爆炒、煎炸、焖炖等烹饪技法 3、协助厨师长制定新菜品研发方案，定期推出季节性特色菜肴 4、严格把控食材使用标准，合理控制成本，减少浪费 5、负责炒锅区域设备维护及卫生管理，确保符合食品安全标准 6、指导并培训初级炒锅厨师，提升团队整体技术水平 7、配合厨房其他岗位完成高峰时段的出餐任务 【岗位要求】 1、2年以上星级酒店或大型餐饮企业中厨房炒锅工作经验 2、精通江浙菜系等主流菜系烹饪技法，掌握各类食材特性及火候控制 3、具备较强的菜品创新能力，能根据市场需求调整出品 4、熟悉厨房设备操作规范及维护保养知识 5、持有健康证，了解食品安全法规及厨房卫生标准 6、能适应早晚班工作制，具备高强度工作抗压能力 7、有团队管理经验者优先考虑

岗位职责】 1、全面负责宴会和会议，展示会等的推销、预订工作； 2、制定宴会销售的市场推销计划、简历并完善宴会销售部工作程序和标准，制定宴会销售部规章制度并指挥实施； 3、参加酒店管理人员会议、完成上传下达工作； 4、安排布置并督导下属人员的正常工作； 5、建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段； 6、与餐饮部总监和行政总厨沟通协调，共同议定宴会菜单及价格； 7、与其他部门沟通、协调、密切配合； 8、定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 【岗位要求】 1、具有酒店宴会销售岗位工作经验，特别是包厢宴会的销售，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 2、对宴会的组织及执行有丰富的经验； 3、具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 4、工作细致、严谨，并具有战略前瞻性思维。

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city’s core—yet within its bounds lies a tranquil sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idyllic sanctuary for family gatherings, romantic getaways, or business stays. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city’s core—yet within its bounds lies a tranquil sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idyllic sanctuary for family gatherings, romantic getaways, or business stays. About the role: This role is responsible for all pastry and bakery production operations, delivering consistent, high-quality desserts, breads and customized pastry products for all hotel outlets, banquets and amenities. It follows standard recipes and hygiene regulations, maintains kitchen equipment and a safe working environment, collaborates closely with cross-functional teams to fulfill guest special requests, and keeps updated with global pastry trends to optimize product quality and innovation. What you will do: - Execute daily pastry and bakery production, ensure consistent premium quality, standard presentation and adequate supply of desserts, breads, chocolates and other pastry products for hotel outlets, banquets and in-room amenities. - Follow standardized recipes and purchasing specifications, strictly comply with Four Seasons and local food hygiene standards, maintain kitchen cleanliness, stable equipment operation and qualified cold storage temperature. - Coordinate with the Executive Chef, bakers and cross-department teams to complete daily production, special customized pastries, display cakes and 3D cake productions as required. - Maintain a safe and tidy working environment, conduct daily equipment maintenance, and properly respond to hotel safety emergencies and operational arrangements. - Keep abreast of international pastry techniques and industry trends, assist in product upgrading and innovation, and complete ad-hoc tasks assigned by management. What you bring: - College degree in pastry, hotel catering management or equivalent working experience. - Solid working experience as a Pastry Chef in luxury international hotels. - Basic English reading, writing and speaking skills. - Fluent Mandarin speaker with valid working authorization in China. What we offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals • An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: • This is a full time position • The schedule depends on operations need

1、全面负责餐厅楼面日常运营管理，统筹前厅服务、迎宾、传菜、收银等工作，保障用餐秩序与服务品质。 2、制定并执行服务标准与流程，培训、督导楼面员工，提升服务技能、仪容仪表及团队协作能力。 3、负责前厅人员排班、考勤、绩效考核，优化人力配置，控制运营成本。 4、处理顾客投诉与突发情况，维护客情关系，提升顾客满意度与复购率。 5、监督餐厅环境卫生、餐具消毒、设备维护，确保符合食品安全及卫生规范。 6、配合后厨做好出餐衔接、催菜、退菜协调，减少上菜失误与客诉。 7、参与餐厅营销活动执行，完成营业额、翻台率等经营指标。 8、做好物资盘点、领用管理，杜绝浪费与损耗。 9、及时向上级汇报运营数据、客诉情况、员工状态及改进建议。 任职要求 1、年龄 20–35 岁，女士优先，有2 年以上餐饮楼面管理经验，熟悉前厅全流程运营。 2、具备良好的服务意识、沟通协调能力与现场应变能力，能妥善处理客诉。 3、懂人员管理、培训带教，有团队组建与激励经验。 4、熟悉食品安全、消防卫生规范，工作严谨负责。 5、形象端正，表达清晰，能吃苦耐劳。

我们的信条及我们选择的行为方式 在安纳塔拉，我们一直遵循以下行为方式…  - 我们为我们从事的职业、呈现自己的方式、与客人和同事保持良好沟通而感到自豪。  - 我们采取主动，始终为客人或同事找到解决问题的方法。  - 我们与各部门同事共同协作，始终提供优质的服务。  - 我们力争思维创新，为客人带来惊喜和快乐。  - 我们对客人、同事以诚相待，不卑不亢，因为每个人都是平等和重要的。  - 我们保持诚实及正直的高标准。  - 我们自豪地向来自世界各地的游客展现我们的酒店、我们的国家。 主要职责 · 根据酒店整体经营战略及年度营收目标，结合行业市场环境制定数字化营销及线上销售策略；研判国内外旅游市场趋势，深挖客群消费需求，优化线上营销打法，定期向销售总监提交市场分析报告与工作汇报。 · 统筹酒店全平台线上渠道运营、品牌推广及流量投放，参与酒店产品迭代、套餐组合及业态优化，持续提升酒店线上曝光度、品牌声量及行业影响力。 · 维系文旅主管部门、线上OTA平台、渠道合作方的良好关系，搭建稳固长效的商务合作体系，保障渠道资源稳定合作。 ·  制定年度营销促销方案及线上经营规划，持续监测行业竞品动态与市场风向，开展深度市场调研，整合营销数据并复盘营销活动成效，为战略调整提供数据支撑。 · 编制月度、季度数字营销分析报表，确保市场数据、渠道数据及客户信息真实有效；投放品牌营销内容，持续扩大酒店在细分市场的品牌占有率。 · 协同销售团队制定全域营销打法，统筹线上营销活动的落地执行，配合市场部完成宣传物料、促销素材的策划与制作，保障视觉输出贴合品牌调性。 · 协助总监完善整体营销架构，统筹管理客户数据资料库，实时维护、更新客户及渠道档案，实现数据精细化管理。 · 严格落实上级战略部署，达成酒店年度数字化营收及营销指标。 任职要求 1.市场营销、酒管等相关专业，具备两年以上奢华度假酒店数字营销或线上销售管理经验。 2. 精通OTA运营与数字营销，具备优质线上渠道资源及市场研判能力。 3. 数据敏感度高，擅长数据分析、竞品调研，能够独立制定营销战略。 4. 英文流利，具备优秀的团队管理与商务协作能力。 5. 契合奢华酒店审美调性，市场洞察力强，抗压能力优异。

【岗位职责】 完全负责酒店夜间值班任务，包括接待和问候贵宾、处理投诉、高效处理入住和退房手续、将客房费用入账、监测叫早服务、维护正确的客人登记卡、提供酒店会员制信息、本检查信用卡、维护酒店现金流、维护正确的银行业务、更新客史及制定应急报告等。 【岗位要求】 1、大专以上学历，有同岗位工作经验2年以上 2、懂得酒店管理一般理论知识和酒店管理制度和工作 规范。 3、熟悉各种应急预案的内容和程序，了解接待礼仪, 礼节。 4、熟悉外事纪律，了解旅游法规，懂得治安、消防条例等法律、法规等基本知识。 5、具有较强的组织、指挥、协调和控制等方面的管理能力，能处理宾客投诉和突发事件。 6、会撰写本职范围内的应用文，语言清晰，

【岗位职责】 1、全面负责酒店厨房的日常运营及管理工作，确保食品安全与出品质量 2、制定并执行菜单研发计划，定期更新菜品以适应市场需求 3、控制厨房成本，合理规划食材采购与库存管理 4、监督厨房卫生及操作规范，确保符合食品安全标准 5、协调与其他部门的合作，保障餐饮服务高效运转 6、负责厨房团队的建设、培训及绩效考核 【岗位要求】 1、具备丰富的厨房管理经验，熟悉中西餐烹饪工艺 2、精通成本控制及食材采购流程，有较强的预算管理能力 3、熟悉食品安全法规及厨房卫生管理标准 4、具备优秀的团队领导能力及沟通协调能力 5、能承受高强度工作压力，适应灵活排班制度 6、有创新意识，对菜品研发有独到见解

【岗位职责】 1、负责酒店客房、会议及宴会等产品的销售工作，完成公司下达的销售指标； 2、开发并维护客户资源，包括企业客户、旅行社、OTA平台等，建立长期稳定的合作关系； 3、策划并执行销售方案，参与市场推广活动，提升酒店品牌影响力； 4、跟进客户需求，提供专业的销售建议及服务方案，促成签约并确保客户满意度； 5、定期分析市场动态及竞争对手情况，提交销售报告并提出改进建议； 6、协调酒店内部各部门资源，确保客户活动及宴会的顺利执行； 7、完成上级交办的其他销售相关工作。 【岗位要求】 1、具备较强的销售能力及市场开拓意识，有酒店行业销售经验者优先； 2、优秀的沟通能力及谈判技巧，能够独立完成客户开发及维护； 3、具备良好的团队协作精神，能够高效协调内外部资源； 4、抗压能力强，适应快节奏工作环境，能够接受一定程度的出差或加班； 5、熟练使用办公软件（如Word、Excel、PPT等），具备基本的数据分析能力； 6、形象气质佳，具备良好的职业素养及服务意识。