About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
About the role:
关于职位:
The Director of Housekeeping is responsible for the financial and operational management of the housekeeping department comprising of Rooms, Linen and Uniform, Valet and Seamstress, Public Areas, Flower Shop and Contractors. The individual is also responsible for the hiring of new employees, departmental training, budgeting, inventories and cleanliness standards. He/She will understand, maintain and execute operational manual and guidelines. The Director of Housekeeping will supervise and develop personnel in the department to their maximum effectiveness and will strive to promote a supportive and productive working environment.
客房部总监负责管理客房部的财务与运营事务，所辖范围包括客房、布草与制服、洗熨服务、缝纫组、公共区域、花店及外包合作商。该职位亦负责新员工招聘、部门培训、预算制定、库存管理及清洁标准的监督。他/她需理解、维护并执行运营手册与指导方针。客房部总监将督导并培养部门人员，使其发挥最大效能，并致力于营造协作高效的工作环境。
What you will do:
岗位职责：
Manages the staff of the HousekeepingDepartment. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.
全面管理客房部员工，负责招聘、培训及排班。执行绩效评估并在必要时实施员工纪律管理。确保部门内部沟通顺畅，及时跟进并解决各类问题、宾客需求或特殊要求。
Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported, and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
制定详细的清洁与预防性维护计划，确保所有家具、设施及设备保持良好外观并延长使用寿命。设定并维持高标准的清洁质量，每日分配工作任务并监督执行，确保标准落实、员工获得支持且宾客需求得到满足。每日巡查责任区域，直接与外部合作公司对接，确保其工作质量与时效。
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone.
以最高水平的待客之道和专业态度处理宾客投诉，尽可能满足特殊要求。 及时准确地回应所有宾客需求，协调公寓或合作业主的客房服务需求。 通过面对面及电话形式与宾客保持良好互动。
Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.
确保部门达成财务目标，管控人力成本及其他分部支出（如制服、布草、客用品、清洁用品及外包服务费用）。建立并维护准确的库存记录，定期参与布草、制服及用品盘点，并根据结果提出相应措施建议。确保设备维护得当，编制年度人力及运营预算，提报年度资本计划项目。
Compiles and submits on a yearly basis, the operating expense/budgets, the capital expenditures and the department’s requirements for linen, uniforms and all other consumables.
每年编制并提交运营费用预算、资本支出及部门所需布草、制服与其他耗材计划。制定并发布客房部管辖范围内的各部门书面工作流程。在授权政策、预算及薪资范围内行使必要人事权。与所有经理及部门负责人保持协调沟通。
What you bring:
岗位要求：
Minimum 5 years’ experience in related position with Four Seasons or other organization
具备至少五年于四季酒店或同类奢华酒店的相关职位工作经验。
Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.
沉着耐心，富有服务热情，具备团队合作精神。
Reading, writing and oral proficiency in the English language.
具备出色的商务文书写作能力。
God knowledge of Word, Excel and PowerPoint
熟练掌握包括微软办公软件及计算机应用。
Logic, eye for details, approachable and willing to help
逻辑清晰，注重细节，平易近人且乐于助人。
Proven leadership skills in a hotel/resort environment
具备酒店/度假村环境中经证实的领导能力。
Strong interpersonal and relationship-building skills to work with cross-functional teams, to negotiate for resources and influence stakeholders and to gain acceptance of and commitment to plans, ideas, initiatives, etc.
具备强大的人际交往与关系建立能力，能够跨团队协作、争取资源并影响利益相关方，推动计划、倡议等获得认可与落实。
Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings
拥有优秀的书面及口头沟通技巧，能撰写报告、进行高效演示并主持会议。
Promote a continuous learning environment that creates an atmosphere for professional development opportunities
营造持续学习的环境，促进专业发展机会。
What we offer:
福利待遇：
Competitive Salary, wages and benefits
具有竞争力的薪资及福利体系
Excellent Training and Development opportunities
完善的培训与发展机会
Complimentary Accommodation at other Four Seasons Hotels and Resort
全球四季酒店及度假村的免费住宿礼遇。
Complimentary Dry Cleaning for Employee Uniforms
员工制服免费干洗服务
Complimentary Employee Meals
免费员工工作餐
Employee activities
丰富多彩的员工活动
Schedule & Hours:
工作时间安排：
This is a full-time position
本岗位为全职职位
The working hours will primarily be early mornings and days, during weekdays and weekends.
工作时间主要集中在平日的清晨和白班，并且周末也需要工作
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