职责描述 迅速，礼貌和准确地连接本地和国际电话 与礼宾部和前台协调留言，传真等 报告并纪录所有当值期间的问题，并将信息传递给其他当值的员工 岗位要求 酒店业相关专业毕业 善于与客人沟通，并维持良好的关系 国际品牌酒店1年以上讯息服务中心接待员工作经验 Job Description Connects local and international calls quickly, courteously and accurately Coordinates with Concierge and Front Desk with pending messages, faxes, etc Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty Employee Specification Diploma/qualification in Hospitality or Tourism Management Well developed Communication and Customer Relations Skills Minimum 1 year work experience as Guest Service Officer in an international hotel 通过点击以下发送申请键，您确认已阅读《环球凯悦员工隐私权政策》，并同意我们根据《环球凯悦员工隐私权政策》使用您提交给我们的个人信息。特别是，您同意我们能够将您的个人信息交由我们的人力资源部经理及员工在美国及世界其他辖区内审阅及参考。请浏览网址 employeeprivacy.hyatt.com查看《环球凯悦员工隐私权政策》。 By clicking the Submit button below you confirm that you have read and agreed to the use of the information you give us in accordance with the Global Privacy Policy for Employees and in particular, you agree that we can make your information available for review and consideration in the U.S. and other jurisdictions around the world by our human resource staff and managers. To view the Global Privacy Policy for Employees, please visit: （URL employeeprivacy.hyatt.com）  

工作职责： 一、客人入住与退房： 1.欢迎抵达的客人，快速高效地处理入住手续，同时提供有关酒店和可用服务的所有必要信息。 2.协助客人办理退房手续，确保账单准确无误，付款顺畅处理。 二、客户互动与卓越服务： 1.回应客人询问和需求，提供有关酒店、当地景点和服务的准确信息，以提升客人的入住体验。 2.预见客人的需求，提供个性化服务，确保所有客人都感到被重视并得到悉心照顾。 三、问题解决与投诉处理： 1.专业迅速地解决客人的投诉或问题，确保服务补救措施达到或超越客人的期望。 2.与其他部门合作，快速解决问题，确保客人的体验是积极的和无压力的。 四、房间分配与协调： 1.协助管理房间分配和特殊要求，确保尽可能满足客人的偏好（如房间类型、视野或设施）。 2.与客房服务和维护团队协调，确保房间清洁、维护良好，并为客人的到来做好准备。 五、沟通与跨部门合作： 1.将客人的需求、偏好和问题传达给相关部门（如客房服务、礼宾部和餐饮），确保服务无缝交付。 2.确保将客人的信息（包括特殊要求和偏好）更新到酒店的物业管理系统（PMS）中，以便未来的入住体验。 六、行政与报告职责： 1.管理酒店物业管理系统（PMS）中的客人记录、预订和账单，确保所有交易的准确性和关注细节。 2.准备有关客人入住、退房和运营问题的每日报告，确保管理层了解当天的活动。 任职资格： 1、具备酒店行业客户服务或前台角色的相关工作经验。 2、优秀的沟通和人际交往能力，能够专业处理客人的询问和投诉。 3、熟悉酒店物业管理系统（PMS）及一般的前台操作流程。 4、优秀的多任务处理能力，能够在快节奏的环境中保持冷静和专业。 5、精通英语；掌握其他语言者优先考虑。 6、能够适应灵活的工作时间，包括夜班、周末和节假日。 7、积极的态度以及对提供卓越客户服务的真正热情。

We are looking for a Lifeguard with following duties and requirements: 我们在寻找一位具备以下特质，并可独立承担相应岗位职责的救生员人选： As a Lifeguard, we rely on you to: 作为酒店救生员，需承担以下主要工作职责： 1、Monitor the swimming pool and surrounding areas to ensure guest safety and enforce pool rules.   监督泳池及周边区域，确保客人安全，并严格执行泳池规定。 2、Respond promptly to emergencies and perform rescues, CPR, or first aid when necessary.   在紧急情况下迅速反应，执行救援、心肺复苏及其他急救措施。 3、Conduct routine inspections of pool facilities, water quality, and safety equipment to maintain hygiene and safety standards.   定期检查泳池设施、水质和安全设备，确保符合安全与卫生标准。 4、Provide courteous assistance to guests, answering questions and guiding them in safe pool usage.   为客人提供礼貌专业的协助，解答咨询并指导其安全使用泳池。 We are looking someone who: 我们寻找的人选需具备： 1、Valid lifeguard certification and CPR/First Aid qualifications are required.   必须持有有效的救生员证及 CPR/急救证书。 2、Excellent swimming skills and the ability to perform rescues in various water conditions.   具备出色的游泳技能，并能在不同水域状况下进行救援。 3、Strong attention to detail, ability to stay alert for long periods, and good communication skills.   具备高度警觉性、能长时间保持注意力，并具备良好沟通能力。 4、Previous experience as a pool or hotel lifeguard is preferred.   有泳池或酒店救生员工作经验者优先。 If you are the right person, what are you waiting for? Click the apply button now! 如果您就是合适的人选，那还等什么？马上点击申请按钮吧！

Your day to day 日常职责 •  Attendsto all guests needs within Health Club facility.    满足健身俱乐部内客人的一切需求 •  Clean and maintainthe Health Club and Swimming Pool in a neat and tidy order    保持健身中心和泳池整洁并维护健身中心和泳池设施 •  Provide prompt,efficient and courteous services to guests, members and visitors    向客人、会员和来访者提供及时、高效和礼貌的服务 •  Maintain HealthClub facilities according to set standards of order and cleanliness    按照既定次序和清洁标准来维护健身俱乐部设施 •  Familiarizeyourself with facilities, activities, equipment, services and other pertinentinformation in order to provide guest with accurate information    熟悉酒店的设施、活动、设备、服务和其它相关情况，以便向客人提供准确信息 What we need from you 我们需要你具备 •  Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company    拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力 •  1 year relatedexperience, or an equivalent combination of education and experience.      1年相关工作经历，或与此相当的教育和相关工作经验结合的背景 •  This position is open to interns.     此岗位接受实习生

岗位职责 1.查看交班记录，了解上一班的移交事项，并负责处理。 2.熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动。 3.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取经济效益。 4.熟练前台各项专业业务和技能，搞好对客服务。 5.熟练掌握酒店内信息，提供准确的问讯服务。 6.负责为下榻酒店的宾客办理入住登记手续。 7.负责客房钥匙的管理和发放工作并严格遵守验证制度。 8.制作有关报表，为其它部门提供准确的接待信总。 9.掌握酒店内外信息，提供准确的问讯服务。 10.确保宾客的行李和物品始终保存在安全的地方。 11.为宾客提供专业，友好，高效，热情的叫早电话服务。 岗位要求 1.有同岗位工作经验优先考虑，英语流利。 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。 3.通晓酒店各项对客政策、设施设备及服务种类以及前厅工作程度和规范。 4.相貌端正，身体健康，形象气质好。

主要工作职责 1、处理日常的入住、退房、预定及接待工作。 2、确保正确处理开票，包括审查和归档工作。 3、在日常工作及客户服务中体现良好的公司和个人专业形象，具有良好的沟通和协调能力。 4、妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。 5、确保并遵守公司相关的政策、程序和标准。 6、积极与团队配合完成日常工作。 岗位要求 1、需要有过相关实习/工作经验，身高160以上 2、良好的沟通能力; 3、良好的仪容仪表; 4、可接受轮班工作制; 5、服务意识强，服从领导安排。 其他要求

1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取良好的经济效益； 4、熟练总台各项专业业务和技能，做好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。

岗位职责 1.负责与其它部门的信息收发传递。 2.熟悉酒店的服务项目，时间及电话号码，熟悉客情，保证电脑情况与实际情况一致。 3.负责管理钥匙，呼机的分发。 4.负责员工的签到考勤。 5.妥善保管客房中心的客用品，协助宾客借还客用品。 6.按程序登记宾客的遗留物品。 7.向工程部提出维修的请求，及时维修客房故障。 8.做好各项工作交接及明确记录。 岗位要求 1.大专学历或同等以上文化程度。 2.有1年以上客房工作经验。 3.熟悉酒店客房专业知识，可合理的为宾客解决问题。 4.女性为宜，身体健康，声音甜美 。 5.参加过相关专业培训。

岗位职责： 按照客房服务规范和质量标准，做好客人迎送、客房整理和做夜床等各项服务工作。 关注责任区域的客房动态，掌握住客情况，积极做好接待工作。 做好VIP房和有特珠要求房间的布置工作。 负责客房小酒吧的管理，做好领用、报账工作。 负责客衣洗涤，做好收衣、登记、检查和分送工作。  检查好客人退房时的房间，确保无客人遗留物，酒水消费情况及物品损坏等情况准时准确的报告。 任职要求： 能按客房接待服务工作规范和质量标准为客提供服务。 有良好的服务态度及沟通技巧。 服从部门工作安排。

【岗位职责】 1、负责酒店西餐冷菜的制作与出品，确保菜品质量符合标准 2、根据菜单要求准备各类冷盘、沙拉、开胃菜等西式冷菜 3、保持工作区域整洁卫生，严格遵守食品安全操作规范 4、合理控制食材成本，减少浪费 5、维护厨房设备，确保正常运转 【岗位要求】 1、具备西餐冷菜制作基础技能 2、能够适应早晚班工作安排 3、持有健康证等相关从业资格证书

岗位职责： 1、执行酒店的销售策略和计划，完成销售目标， 2、维护现有客户关系，定期回访，了解需求，提高客户满意度和提升客户粘性； 3、开发新客户，拓展销售渠道，开拓市场，建立广泛的客户网络，增加客源； 4、持续关注市场动态、竞争对手情况，收集相关信息并进行分析，根据市场变化调整销售策略和方案； 5、与酒店其他部门密切合作确保服务的连贯性和协调性； 6、负责与客户签订销售合同，确保合同条款准确无误； 7、输出销售报表和报告，分析销售数据和业绩情况，持续改善销售策略。 任职要求： 1、大专及以上学历，酒店/旅游/物业管理、营销类专业优先考虑； 2、一年以上酒店销售岗位工作经验，有一定的客户资源，能够快速转化成业绩； 3、沟通协调能力、语言表达能力较强，善于商务谈判和人际沟通； 4、具备良好的销售技能和技巧，善于发掘客户需求； 5、自驱力强，目标感，能承受较大的销售压力。

任职资格： 1.财务，会计经验者有心，年龄20~35岁之间 2.具有扎实的会计基础知识和一年以上财会工作经验 3.具有较强的独立学习和工作的能力，工作踏实，认真细心，积极主动 4.具有良好的职业操守及团队合作经验，较强的沟通，理解和分析能力 工作时间：9：00~18：00双休

【职责内容】 工作内容：办公室文职工作，比较轻松，统计表格仪器数量价格等简单数据。熟练办公软件即可 职位要求：最好家住公司附近，有相关文职工作经验 工作时间： 9:00-17:30，中间吃饭一个小时 单休 交社保 节假日正常休息

【职责内容】 职责说明： 1、协助制定公司人力资源整体战略规划； 2、起草、修改和完善人力资源相关管理制度和工作流程； 3、监督控制各部门绩效评价过程并不断完善绩效管理体系，提出激励计划和具体实施办法，完善激励机制提出建议； 4、制定招聘计划，开展招聘工作； 5、制定培训计划，实施培训方案，组织完成培训工作和培训后的情况跟踪，完善培训体系； 6、受理员工投诉，处理劳动争议、纠纷； 7、参与职位管理、组织机构设置，组织编写、审核各部门职能说明书与职位说明书； 8、参与本部门的日常事物管理工作，协助完成本部门员工工资考核、激励及部门资金的预算和控制等工作； 9、指导规划员工活动，协助推动公司理念及企业文化的形成。 职位要求： 1、大专以上学历，五年以上中大型企业同职位经验，精通人力资源六大模块实操，善于培养、发现和任用人才，优秀的组织管理能力和执行能力； 2、熟悉国家相关法律法规，劳动保障办理程序，具有很强的执行力及沟通能力，有良好的工作心态，抗压能力强； 3、具有较强的语言表达能力、人际交往能力、应变能力及沟通协调能力，亲和力强，有较强的责任感与敬业精神。

【职责内容】 1、熟练office、excell等电脑基础知识； 2、形象气质良好、只性； 3、略懂出纳知识优先。

岗位职责 1.查看交班记录，了解上一班的移交事项，并负责处理； 2.熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4.熟练前台各项专业业务和技能，搞好对客服务； 5.熟练掌握店内信息，提供准确的问讯服务； 6.负责为下榻酒店的宾客办理入住登记手续； 7.负责客房钥匙的管理和发放工作并严格遵守验证制度； 8.制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1.大专以上文化程度，流利的英语口语； 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3.通晓酒店各项对客政策、设施设备及服务种类以及前台工作程度和规范。

除基本工资外，另有每月服务费奖金，平均每月500-1000元 1.负责区酒店的ICT相关运作。 2. 管理和监控所有的电脑硬件设备，保证其安装和运行良好，是硬件设备维护的主要联系人； 3.报持续保证实施集团批准使用的各应用系统，提高酒店工作效率， 4. 监控各系统的运行表现并记录，可通过系统提供的检查工具等实现。 5.检查和完成系统错误报告并提交供应商、或集团ICT部门；了解和执行集团对前台管理系统、餐厅管理系统、财务系统的应用功能要求和特点 6.保证数据备份完整并妥善保存备份数据； 7. 管控所有用户的权限，特别是敏感的系统，保护敏感数据和关键数据； 8. 协调相关IT应用系统的采购事宜； 9.保证各种记录符合法律及政府的规定。 10. 遵守劳动法有关规定。

岗位职责： 按照既定工作程序为所有来客登记并安排房间。 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划。 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。 按照酒店集团品牌的预期保持自己行为、外表和态度的高标准。 力争保持酒店的高标准，特别注意希尔顿荣誉会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。 岗位要求： 具有大专及以上学历或酒店行政管理，酒店管理或相关的职业证书，能够读写英语。 熟练使用微软办公软件和前台系统。 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

·         In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known ·         在经理缺席时进行交接班说明，确保了解酒店的活动和运营要求。 ·         Prepares, cooks, serves and stores the following dishes: ·         进行以下菜肴的制作、烹饪、上餐和存储工作： o    Appetizers, Savories, Salads and Sandwiches 开胃菜、小菜、沙拉和三明治 o    Applies organization skills for mise en place 在开餐准备工作中发挥组织能力 o    Sauces调味汁 o    Produces hot and cold sauces for menu items ensuring consistency o    制作菜单上的冷、热调味汁并保证风格一致 o    Eggs, Vegetables, Fruit, Rice and Farinaceous Dishes o    蛋、蔬菜、水果、米饭和谷粉制品 o    Poultry and Game dishes禽类和野味 o    Meat dishes荤菜 o    meat marinades腌肉 o    carve meats分割肉 o    Fish and shell fish水产品 o    sauces for fish and shell fish水产品用酱 o    garnishing techniques and methods of service for fish对鱼进行装饰的技巧和方法 o    Pastry, cakes and yeast goods面点、蛋糕和发酵食品 o    petits fours法式小点心 o    desserts甜点 o    Hot and cold deserts冷、热甜点 o    Decorate, portion and present装饰、切片和装盘 o    Plates and Terrines肝酱和肉酱 o    Prepares pastries for pate en croute准备法式糕点 o    Chinese Regional Dishes 中国地方菜 ·         Guanzhou and Chiu Chow dishes粤菜及潮州菜 o    Prepares an extensive range of meat, vegetable, chicken and seafood dishes o    制作多种多样的肉、蔬菜、鸡肉和海鲜等菜肴 o    Prepares sauces, condiments, seasonings and flavouring agents o    制作调味汁、调味品、调料和调味剂 o    Prepares Chiu Chou braised dishes o    制作潮州炖菜 o    Prepares Chiu Chou dehydrated products o    制作潮州干菜 ·         Sichuan dishes川菜 o    Prepares a range of specialty chicken and duck dishes制作多种特色鸡肉和鸭肉菜 o    Prepares a range of specialty seafood dishes制作多种特色海鲜菜 o    Prepares a range of vegetable dishes制作多种蔬菜菜肴 o    Prepares braised meat dishes制作炖肉菜 o    Prepares hot and cold noodle dishes制作冷、热面条   ·         Beijing and North China dishes北京菜和华北菜 o    Prepares specialty chicken and duck dishes制作特色鸡肉和鸭肉菜 o    Prepares specialty seafood dishes制作特色海鲜菜 o    Prepares a range of vegetable dishes using regional cooking principles and specialty food presentation o    使用地方烹饪法和特色食品外形处理，制作多种蔬菜菜肴 o    Prepares braised dishes according to regional style按照地方风味制作炖菜 o    Prepares noodle dishes制作面条   ·         Shanghai and East China dishes   上海菜和华东菜 o    Prepares specialty menu items using specialized and preserved commodities o    使用特别的腌制材料制作特色菜肴 o    Prepares specialty chicken and duck dishes制作特色鸡肉和鸭肉菜 o    Prepares specialty seafood dishes制作特色海鲜菜 o    Prepares a range of vegetable dishes 制作多种蔬菜菜肴 o    Prepares braised dishes according to regional style按照地方风味制作炖菜 o    Prepares noodle dishes制作面条  ·         Thai Regional Dishes泰国菜 o    Prepares extensive range of regional food, including appetizers, soups, curries, sauces, dressings o    制作多种多样的地方食品，包括开胃菜、汤、咖喱、酱汁、调味品 o    Prepares regional appetizers制作地方口味的开胃菜 o    Prepares soups做汤 o    Prepares regional curries制作地方口味的咖喱食品 o    Prepares regional sauces, dips and dressings制作地方口味的调味汁、调味酱和调味品   ·         Indian Regional Dishes印度地方菜 o    Prepares extensive range of regional food, including appetizers, soups, curries, sauces, chutneys and breads o    制作多种多样的地方食品，包括开胃菜、汤、咖喱、调味汁、印度酸辣酱和面包 o    Prepares regional appetizers制作地方风味的开胃菜 o    Prepares soups做汤 o    Prepares regional curries制作地方口味的咖喱食品 o    Prepares regional breads制作地方口味的面包   ·         Malay and Nonya Regional Dishes马来和娘惹菜 o    Prepares extensive range of regional food, including appetizers, soups, curries, sauces, dressings, o    制作多种多样的地方食品，包括开胃菜、汤、咖喱、酱汁、调味品 o    Prepares sambas, achar, and kerabu制作咖喱饭调味品、开胃菜和葛拉布饭 o    Prepares soups and stocks做汤 o    Prepares regional curries制作地方口味的咖喱食品 o    Prepares regional rice dishes制作地方口味的米饭 o    Prepares regional noodle dishes制作地方口味的面条   ·         Indonesian Dishes印尼菜 o    Prepares extensive range of regional food, including sates制作各种各样的地方食品，包括肉串 o    Prepares regional curries制作地方口味的咖喱食品 o    Prepares regional rice dishes制作地方口味的米饭 o    Prepares regional noodle dishes制作地方口味的面条   ·         Japanese Dishes日本菜 o    Prepares and procedures a range of Japanese food including sunomono, tsukemono aemono, yakimono mushimono, gohanmono and kaiseki menu items o    制作和处理各种日本菜，包括醋物、渍物、和物、烧物、蒸物、米饭和怀石菜单的菜目。 o    Prepares and procedures a range of aemono (dressed salads), sunomono (vinegared salads), and tsukemono (pickles) o    制作和处理各种和物（装饰用沙拉）、醋物（醋拦沙拉）和渍物（泡菜） o    Prepare and produce Sashimi制作刺身 o    Prepare and produce a range of mushimono (steamed) dishes制作各种蒸物（蒸制食品） o    Prepare and produce a range of yakimono  (grilled dishes)制作各种烧物（烤制食品）             ·         Vietnamese Dishes越南菜 o    Prepares extensive range of regional food, including banquet, festive, and specialty menu items o    制作各种各样的地方风味食品，包括宴会、节日用餐和特色菜单菜目 o    Prepares and produces a range of salads制作各种沙拉 o    Prepares soups and stocks做汤 o    Prepares chicken, meat, seafood and vegetable dishes制作鸡肉、内类、海鲜和蔬菜  o    Prepares regional rice dishes制作地方口味的米饭 o    Prepares regional noodle dishes制作地方口味的面条   ·         Asian Desserts亚洲甜点 o    Produces a range of liquid and solid deserts制作各种液体和固定甜点 o    Produces and presents a range of steamed sweet rice based desserts o    制作各种蒸甜米饭和甜点并装盘 o    Produces baked desserts制作烤制甜点   ·         Dim Sum点心 o    Produces sweet and savoury dim sum制作甜咸点心 o    Produces deep fried dim sum制作油炸点心 o    Produces baked dumpling制作烤制的饺子 o    Produces a range of baked desserts制作各种烘烤甜点   ·         Buffet Food自助餐 o    Prepares and presents food for buffets制作和摆放自助餐 o    Prepares and presents desserts for buffets制作和摆放自助餐甜品 o    Stores buffet items储存自助餐食品 o      ·         Communicates politely and display courtesy to guests and internal customers ·         与客人和内部客户礼貌、友好的交流 。 ·         Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards ·         指导厨房帮手，包括厨师、厨房服务员和管事的工作。 ·         Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information ·         与上级交流疑难问题，客人或内部客户的意见以及其它相关信息 。 ·         Establishes and maintains effective employee working relationships ·         与员工建立并保持良好的工作关系 。 ·         Attends and participates in daily briefings and other meetings as scheduled ·         按计划参加并参与每日例会及其它会议。 ·         Attends and participates in training sessions as scheduled ·         按计划参加培训活动 。 ·         Prepares in advance food, beverage, material and equipment needed for the service ·         事先准备服务所需的食品、饮料、材料和设备。 ·         Cleans and re-sets his/her working area ·         清洁并整理工作区域。 ·         Implements the hotel and department regulations, policies and procedures including but not limited to: ·         实施酒店和部门的规定、政策和工作程序，包括但不限于：  o    House Rules and Regulation酒店的规则和规定 o    Health and Safety健康和安全 o    Grooming仪表仪容 o    Quality 质量 o    Hygiene and Cleanliness 卫生和清洁   ·         Works with Supervisor in manpower planning and management needs 和上级领导一起进行人力规划和管理需求。 ·         Works with Supervisor in the preparation and management of the Department’s budget 和上级领导一起编制和管理部门预算。   aCCOUNTABILITY责任范围 Number of employees supervised –管理的员工 Direct    BBQ Chef/ Dim Sum Chef / Chopper / Demi Chef de Partie 直接         烧烤厨师，点心厨师，砧板师，副厨师主管， Indirect   N.A. 间接        无   Annual Operating Profit/Payroll Budget – 年度经营利润和薪金预算 ·         N.A.无              Key Metrics – 主要绩效指标 ·         Completion of Assigned Tasks完成分配给的工作的情况   Decision Making Responsibilities (Decision Rights) –        决策职责(决策权)﹣ ·         N.A.无 QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills – 技能要求 ·         Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·         完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·         Food service permit or valid health/food handler card as required by local government agency. ·         食品服务许可或当地政府规定的有效的卫生或食品上岗证。 ·         Problem solving and training abilities. ·         解决问题和培训的能力。   Qualifications –学历 ·         Diploma or Vocational Certificate in Culinary Skills or related field. ·         餐饮技能或相关专业的大专或职业证书。   Experience –经验 ·         2 years experience as a cook or an equivalent combination of education and experience. ·         2年厨师工作经历或与此相当的教育和相关工作经验结合的背景。

岗位职责 1.对员工考勤、考绩，根据他们工作表现的好坏，进行表扬或批评。 2.掌握所辖客房的状况。 3.检查客房部的设施和管理，抽查本部门工作质量及工作效率。 4.负责对部门的工作策划，督导，与本部门的财政预算。 5.熟悉部门的运作情况，处理每天的事务，发现问题及时进行指导。 6.留意宾客动态，处理一般性的宾客投诉，有重大事故时须向部门经理报告。 岗位要求 1.有一定的英语会话能力和一定的组织能力及协调能力。 2. 国际品牌豪华酒店从事楼层主管工作2年以上。 3.熟悉客房管理专业知识、熟练运用电脑。 4.吃苦耐劳，工作认真细致负责。

岗位职责： 1.监督员工的操作程序是根据餐厅的标准。 2.确保并保持高质量的相关介绍及监督和控制好餐饮服务，提高盈利和客户满意度。 3.与餐饮员工保持良好人际关系以及其他部门员工的关系。 4.协助餐厅经理及餐厅副经理完成餐厅每月预算。 岗位要求： 1.基本的英文沟通能力，有从事酒店服务2年以上的相关工作经历。 2.工作认真、细致、工作态度端正，有责任心。 3.有较好的语言的表达能力、反应灵敏。 4.身体健康、仪表端庄。

行政 Administration §  时刻为客人提供亲切专业的服务。 Provides a courteous and professional service at all times. §  对酒店其他部门的同事也就是我们酒店的内部客人也要保证始终如一的高品质服务。 Ensures that associates also provide excellent service to internal customers in other departments as appropriate. §  礼貌高效地处理外部和内部客人的问题，积极跟进，确保问题获得满意的解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. §  与同事保持良好的沟通和工作关系。 Maintains positive guest and colleague interactions with good working relationships.   营运 Operational §  有效的协调组织厨房内部的工作，最大的提高工作效率。 Organises and sets up the assigned section of the Food and Beverage Kitchen as efficiently as possible to increase speed and maximise productivity. 营运 Operational (continued) §  确保所有的菜肴符合菜谱的标准并保持一致性。 Ensures that all dishes from that section are prepared consistently and according to standard recipes. §  协助厨师长和副厨师长充分落实酒店的标准。 Assists the Sous Chef and Chef de Cuisine in ensuring that all culinary standards in that section comply with company and Hotel Policies and Procedures and Minimum Standards. §  监督食品准备和烹制的过程防止浪费。 Monitors food and operating costs and controls these by reducing waste. §  给员工做适当的培训，提高工作效率。 Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function. §  必要时或根据厨师长、副厨师长的要求，需到厨房任何区域提供协助。 Works in any sections of kitchen when necessary or as requested by the Sous Chef or Chef de Cuisine. §  保证厨房的卫生符合卫生部门和酒店的标准。 Ensures the sanitation standards for kitchen are being met. §  了解厨房各区域，灵活安排员工工作。 Be familiar with all sections of the kitchen to facilitate the flexible use of associates. §  维护厨房内的各种仪器，将破损降到最低。 Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage. §  熟悉紧急事件处理程序。 Familiar with all Fire and Emergency Procedure.   人事 Personnel §  保证厨房内所有员工的出勤，制服，仪表和个人卫生也需要符合标准。 Assists to oversee the punctuality and appearance of all Kitchen associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  给员工安排适当的培训，提高厨房的工作效率。 Assists in the training of the associates ensuring that they have the necessary skills to perform their duties with the maximum efficiency. §  监督厨房的工作，确保工作符合营运手册的标准。 Supervises the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual. §  给员工安排适当的培训和辅导，完善员工的技能。 Develops the skills and effectiveness of all Kitchen associates through the appropriate training, coaching, and/or mentoring. §  支持落实人本品牌，示范并加强凯悦价值观和文化特性。 Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §  保证所有的员工熟悉我们的员工守则和规定。 Ensures that associates have a complete understanding of and adhere to associate rules and regulations. §  保证所有的员工遵守酒店有关于火灾，危险物品的使用和安全方面的规定。 Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.   其他 Other Duties §  熟悉并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. §  始终对管理和个人行为负责， 并且积极展现酒店管理层和凯悦的形象。 Exercises responsible management and behaviour at all times, positively representing the hotel management team and Hyatt. §  保证高标准的个人仪表。 Ensures high standards of personal presentation and grooming. §  根据安排出席酒店和部门的培训和会议。 Attends training sessions and meetings as and when required. §  响应安排，根据酒店、行业和公司的指令做调整，执行其他餐厅 和部门的合理的任务及职责。 Respond to requests to undertake any reasonable tasks and secondary duties also in other outlets and departments as normal assigned, and adjust to changes as dictated by hotel, industry and company.

Each year Mandarin Oriental, Guangzhou selects a number of promising, passionate young hoteliers to become our Interns or Management Trainees in selected departments within the hotel. The programs provide intensive training for some of the top students study in the hotel schools across the globe. The program provides aspiring students with a unique opportunity to develop and to learn from leading hospitality professionals. 房务部管理培训生 Rising Fan - Rooms Duties and Supporting Responsibilities: 1. Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations and accountable for achieving the goal of Guest Loyalty and Satisfaction Survey (LRA) and Mystery Shopper (D’Richey and Coyle) 2. Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (Colleague Engagement Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements 3. Monitor FLHSS standards for achieving the goal (FLHSS Audit) of the department as well as the hotel 4. Assist to promote upselling programmes in Front Office and be always creative and proactive in recommending ways of achieving better result. Compile monthly upselling report/ analysis 5. Monitor the standard of telephone reservation taken by colleagues and also responsible for, if applicable, Quality Track result (ResMax) 6. Continually proactively find ways to improve the scores of all audits related to the department 7. Assume the role of Night Manager on rotating basis. Liaise closely during the night with Security, Housekeeping and Engineering and to be aware of any situations that are going on in the hotel. Patrol all guest floors, public area, back of house area, offices and restaurants at least once every night 8. Develop thorough understanding of all FLHSS policies and procedures and be prepared to play an active leading role in any emergency situations 9. Handle any guest’s inquiries or complaints, emergency situations, overbook situation and ensure personally speak to any guest that are being transferred to another hotel. Ensure guest satisfaction is attained with a good balance of the interest of the company. Properly record cases into daily log, take appropriate follow up actions and update in individual guest profile (PSMS). Always share, report and consult with Director of Front Office Operations of any guest complaint/ comment/ recommendation 10. Always stationed at hotel lobby to greet and farewell guests, particularly VIPs and arrivals/ departures by limousine, take an active role in carrying out guest recognition programme (e.g. taking photograph for VIPs, giving birthday amenities etc), maintain effective guest relations, builds rapport and offer personalized service and assistance 11. Reviewing arrival list, departure list and birthday guest list on daily basis 12. Coordinate within Front Office and other departments for arrangement on VIPs’ arrivals and departures 13. Check all rooms assigned for VIPs prior to their arrivals ensuring amenities, room cleanliness and room facilities are ready and up to standard/ expectation 14. Work with Guest Relations Manager on extending courtesy call to VIPs and long staying guests during their stay and proactively offer assistance on any service arrangement e.g. departure transfer, restaurant booking, meeting arrangement etc as well as arranging occasional afternoon tea or morning breakfast with them 15. Assist with daily operations within Front Office, particularly Guest Services (i.e. check-in, check-out), Guest Relations and Concierge, whenever required or busy 16. Relieve duty and day-off of Guest Relations Manager/ Guest Services Manager when needed and upon request by superior 17. Coordinate and cooperate with Guest Services team on checking/ following room discrepancies, due-out, high balanced etc 18. Maintain good knowledge of hotel’s services, facilities, room rates, packages, events, programmes and be ready to sell/ upsell/ cross-sell hotel services and conduct hotel tour to guests at anytime 19. Overseeing the execution of Frequent Flyer Programme at Front Office (Alder) including but not limited to. response to guest inquiries, retro-claim, data export etc 20. Responsible for the execution of key card system (e.g. issue employee key from key system, renew employee keys) and be the main coordinator with IT&T and Engineering during system down. Work closely with Engineering on any key lock malfunctioning situations and assist whenever required 21. Being the main coordinator of the department on monitoring and supervising the handling and daily usage of company keys (FLHSS related key management) 22. Be familiar with Guest Services, Guest Relations and Concierge’s Standard Operations Procedures and hotel’s policies and procedures. Make recommendations on operating procedures to ensure smooth operation when necessary. Review with Assistant Front Office Manager on Assistant Manager related policies and procedures periodically to ensure information are updated to current status 23. Assist with trainings and colleague development 24. Familiar with Front Office related IT&T systems and take part in any system related activities 25. Attend departmental daily briefing, monthly team meeting, departmental meeting and/ or other meetings upon request by superior 26. Ensure instructions from senior management is being conveyed and followed through 27. Always maintain a good work relationship with other departments 28.  Other ad hoc tasks and duties as required by Senior Assistant Manager, Front Office Manager, Director of Front Office Operations and Hotel Manager 餐饮部管理培训生 Rising Fan - F&B Duties and Supporting Responsibilities: 1. Provide leadership and support for Restaurant colleagues. 2. Train, evaluate and schedule Restaurant colleagues in accordance with the standards of the company policies and guidelines. 3. Ensure the profitability, efficiency, and creativity in the Restaurant. 4. Develop and implement system for checking maintenance of tabletop supplies through staff side work duties. 5. Create side work schedules for all positions. Ensure compliance and follow through. 6. To supervise the maintenance and cleanliness of the Restaurant at all times. 7. Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans. 8. To encourage proactive, efficient, and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm. 9. To conduct and assist colleagues counselling and disciplinary procedures in accordance with Mandarin Oriental, Guangzhou procedures. 10. To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel. 11. Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues. 12. Carry out any other reasonable duties and responsibilities as assigned. 13. Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.   Job Request: 1. Strong interpersonal and problem-solving abilities. 2. Excellent FO/F&B operation skill &  product knowledge. 3. Highly responsible & reliable. 4. Works well under pressure in a fast-paced environment. 5. Ability to work cohesively as part of a team. 6. Ability to focus attention on guest needs, remaining calm and courteous at all times. 7. English language skills.

【岗位职责】 1、负责酒店大堂吧散点，包厢围餐和员工餐的日常烹饪工作，确保菜品营养均衡、口味适宜，满足客人和员工饮食需求。 2、根据公司预算和季节变化，合理制定菜单，做到荤素搭配、营养丰富。 3、负责厨房食材的验收、储存及管理，确保食材新鲜、卫生，避免浪费。 4、保持厨房环境整洁，严格执行食品安全和卫生标准，确保操作符合相关规范。 5、定期检查厨房设备，确保其正常运转，发现问题及时报修或更换。 6、根据客人和员工反馈调整菜品口味，持续优化员工餐质量。 【岗位要求】 1、具备基本的烹饪技能，能独立完成大锅菜的制作，熟悉家常菜及地方菜系。 2、了解食品安全和卫生知识，持有健康证。 3、工作认真负责，吃苦耐劳，能适应餐饮行业的工作节奏。 4、具备良好的团队协作能力，能与同事有效沟通配合。 5、无不良嗜好，身体健康，能适应站立式工作。