The Section
Leader’s main function is to promote
and ensure guest satisfaction, achieved through his/her ability to develop and
maintain a strong team environment, placing emphasis on colleague satisfaction
and delivery of prompt, courteous service. The captain is accountable for sales and
profit in his/her area.
领班的主要职能是通过他/她的能力来建立和维护一个强大的团队，重视提升同事的满意度，提供积极、礼貌的服务等来提升和确保客户满意度。同时，领班须负责自己管理区域内的销售和利润。
PRINCIPAL
RESPONSIBILITIES 主要职责
·
Assume responsibility
of daily operations in assigned outlet to ensure a smooth running, profitable
operation within the framework of the hotel.
负责餐厅日常的营运，保证餐厅营运顺畅，使酒店的运营处在一个收益的框架上。
·
Actively support the
Quality Improvement Process.
积极改进服务质量。
·
Assist in working
toward positive financial results.
积极协助上级，完成良好的收益。
·
Assist in ensuring that
scheduling functions are performed accurately and on a timely basis.
协助确保每个时间段的工作准确地完成。
·
Assist in maintaining a
highly motivated and well-trained colleague.
协助上级培训一个高度热情和训练有素的同事。
Operations运营
·
Open
and close shift in accordance with the manager checklist.
遵照上级的安排表来开始和结束一天的营运。
·
Initiate
aggressive guest interaction through seeking and soliciting feedback from
guests.
与客人进行积极的互动和交流，征求他/她们的反馈意见。
·
Train,
maintain and enforce all Langham service standards in the outlet.
在餐厅中，培训、维持和执行所有朗廷酒店的服务标准。
·
Enforce
the Langham standardized drink recipe and presentation guidelines to
ensure consistent quality beverage to our guests in accordance with the Bar
Guide.
执行朗廷酒店规范的饮料配方，以确保给客人提供的饮料具有一贯的品质。
·
Properly
execute revenue and check control procedures on shift.
严格执行收入和账单的操作程序。
·
Handle
daily colleague relations (i.e. scheduling, time adjustments).
处理日常同事的协作关系（例如，班次调整）
·
Maintain
a safe & sanitary work environment for all colleague & guests.
为所有的同事和客人，建立一个安全及卫生的工作环境。
·
Gather
and implement all proper tools for running shifts (i.e. schedules, rotation
plans,
reservations, and checks).
为餐厅营运提供尽可能的帮助（例如，工作时间表，工作安排，预定）
·
Find
solutions for problems such as call outs, last minute bookings, or any other
daily problems that may arise.
找到可能发生的问题的解决方法。（如电话服务，最后一分钟的预定，或其他每天可能发生的问题）
·
Be on
the floor during the shift and assist servers or hostess to ensure guests are
satisfied.
在餐厅营运时，确保在各自的岗位上，协助服务员或领位员，使客人满意。
·
Ensure
that only a quality product is served.
确保所提供的食品和饮料有质量保证。
·
Ensure
all side work is done on a daily basis.
确保完成每天的工作。
·
Maintain
proper colleague uniform standards.
保持同事按标准穿着制服。
·
Manage
an effective repair and maintenance program through the use of work orders,
inspections, etc.
通过工作分配和突击检查，建立起一个有效的工程维护及保养程序。
·
Understand
& teach empowerment principles to ensure guest satisfaction.
理解和指导授权原则，以确保客人的满意度。
·
Exercise
station rotation to ensure stations are distributed fairly.
运用岗位的轮换制，来确保工作安排的合理性。
·
Above
all, to lead by example through a “hands
on” approach to motivate our colleagues
to excel.
综上所述，要以身作则，为同事树立起良好的榜样，激励同事的工作热情。
Human Resources 人力资源
Implement
an effective training program for new and current colleagues using use
records, menus, and appropriate reference manuals.
通过使用记录，菜单以及适当的参考手册对新加入及现有的同事实施有效率的培训课程。
Encourage
problem solving by colleagues through proper training and empowerment.
通过所有可能的培训和授权来激励同事解决问题。
Establish
effective communication with colleagues to gain their trust and respect.
和同事建立有效的沟通，以争取他们的信任和尊重。
Maintain
fair and consistent counselling and/or disciplinary procedures.
建立公平和一致的辅导及纪律处罚程序。
·
All
details regulatory framework refer to colleague Handbook.
所有规章制度请参照员工手册。
Administrative 行政管理
·
Communicate
directly and/or through the use of the logbook to next shift supervisor or
manager.
直接或通过日志本与下一班次的主管或经理进行沟通。
·
Identify
and recommend incentive programs, new ideas, and methods of operation.
确定并推荐奖励项目、新主意和方法进行运作。
·
Promote
positive inter-department relations.
积极推动部门与部门之间的关系。
·
Be
aware of accident prevention and help enforce safe working conditions. Zero
accidents are our goal.
了解事故预防并加强工作安全，目标是零事故。
Perform any duties assigned by the Management
deemed necessary.
执行任何管理层委托的工作。
REQUIREMENTS 职位要求
Education 教育学历
Minimum Vocational School
至少为专业学校毕业。
Experience 经验
Minimum 2 years restaurant operations experience.
至少两年餐厅工作经验。
Job Skill / Knowledge 工作技能 / 知识
Demonstrated strong hospitality and communication skills.
有较好的服务精神和沟通技巧。
Demonstrated strong work ethic.
有较强的工作敬业精神。
Demonstrated great hospitality skills and sensitivity to guest
needs.
良好的服务待客技巧预知客人的需求。
Demonstrated a good understanding of food production.
对食物产品知识的充分了解。
Computer Knowledge 电脑知识
Knowledge of MS office software
能够使用日常的办公室软件。
Language Proficiency 语言能力
Demonstrated good communication skills in English and Mandarin.
具备良好的英语和普通话表达能力。
