中餐厅主管
Thisposition is concerned with the efficient and professional service of food andbeverages within the
Restaurant, ensuring thatthe restaurant returns a budgeted profit through tight cost and Stock control.Directsupervision of team member is necessary, while ensuring that all guests receiveoptimum Service in accordance with the standards,policies and procedures of DT by HiltonShenyang.
餐厅主管的职位要求能够提供专业快捷的服务。通过成本及库存控制来获得计划盈利。直接督导员工的工作，通过遵守餐厅和 本酒店的规章制度以确保为客人提供符合 标准的完美服务。
1. To maintain a high customer service focus by approaching your job withthe customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
2. To have a positive impact, taking personal responsibility and initiativeto resolve issues, always clearly communicatingwith both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3. To contribute ideas andsuggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
4. To actively promote the service and facilities of the Hilton Hotels toguests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
5. To perform all duties and responsibilities in a manner that ensures yoursafety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
6. Confidently knowing the food and beverage menucontents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
7. Understand dietary requirements and offerappropriate suggestions.
了解健康食品的要求，并可以给出适当的建议。
8. In consultation with the Manager, agreeing andimplementing actions to make improvements to customer service.
与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。
9. By completing checklist in product knowledge.
能够达到产品知识的要求。
10. Be able to make suggestions on the menu that mightsuit guests of different nationalities.
可以根据客人不同的国籍推荐菜单上的食品。
11. By knowing menu items of all other outlets torecommend guests to other outlets.
了解其他餐厅的菜肴，以便向客人推荐。
12. Confidently knowing opening hours of allrestaurants & Hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
13. Being able to recommend other restaurants &city attractions to Hotel guests.
可以向客人推荐其它具有吸引力的餐厅或场所。
14. To actively check team member product knowledge oneach shift.
在工作中随时检查员工的产品知识。
15. Undertake steps/process to ensure thatall areas of the restaurant are set are set to the standards required forbreakfast, lunch and dinner. This alsoincludes checking the cashier desk set-up& communicating with the Chefsabout any details for the shift including how many reservations for the day.
遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。
16. Check reservations for the day, ensuring that therestaurant & team member have tables ready and large bookings have beenconfirmed by phone.
检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。
17. By assisting service & kitchen team member whererequired and carry out any reasonable duties requested by the manager.
在必要的时候协助服务团队及厨房团队，并完成经理交代的任务。
18. By ensuring all team member is briefed for thedetails of the shift ahead.
确保所有员工提前了解换班的详细安排。
19. By completing checklist on preparing the restaurantfor service.
完成账单检查表以准备餐厅服务。
20. Greet guests with a smile, offer assistance withcoats, bags etc., and introduce yourself.
微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。
21. Ensure all guests are escorted to a table, asked ifthey would prefer smoking or non smoking.
保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。
22. Follow up any guest questions or queriesimmediately and if you don’t know the answer, check with your Manager.
满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
23. Ensure all service procedures are carried out tothe standards required.
确保所有服务都符合标准。
24. Make sure all areas are cleaned and maintained inaccordance with operating procedure.
确保所有区域与开始用餐时一样整洁。
25. To supervise the restaurant roster on a daily basisand ensure it is in line with the changing business levels. Make any changes inorder to achieve the F&B Team service standards and budget goals.
在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及预算。
26. Control the allocated labor for each shift toensure that customer expectations are met whilst achieving the desired laborcost.
控制每个人员的分配，以确保顾客的期望得到满足而达到预期的人员成本。
27. Assist the restaurant managers with trainingall team member for ‘induction training’ and ‘on the job training’.
协助餐厅经理进行就职培训，及在职培训。
28. Offer team member constructivefeedback about their performance after every shift in an aim to develop theirskills and confidence.
为提高员工的工作技能及自信心，在每个班次的工作之后总结他们的工作表现。
29. Provide leadership and direction forall team member while on duty by offering professional skills and leading byexample.
通过体现自身的专业素质，为餐厅的其他员工树立良好榜样。
30. Ensuring the shift is reviewed and hand-over andbriefings are carried out.
确保每个班次的回顾，交接班及例会的召开。
