岗位职责 1、欢迎并登记所有进入健身中心的客人，确保他们的个人信息和会员状态被准确记录。检查客人2、的会员卡或访客通行证，确保所有客人符合酒店的访客政策。 3、向客人提供关于健身中心设施、服务和时间的相关信息。 4、解答客人的问题，提供关于健身课程、私人教练、设备使用等方面的建议。 5、处理会员的注册、续费和会员卡的发放。 6、跟踪和管理会员信息，确保其准确性和更新。 7、确保所有客人和员工遵守健身中心的安全规则和使用指南。 8、监督设施的使用，确保设备和区域的安全与卫生。 9、提供友好和专业的服务，确保客人在健身中心的体验愉快。 10、 处理客人的投诉和请求，及时解决问题并提供解决方案。 11、协助健身中心经理进行日常运营任务，如清洁设备、整理物品、准备课程材料等。 12、执行销售和推广活动，增加会员数量和收入。 13、记录每日访客数量、新会员注册和其它相关统计数据。 14、定期向管理层报告健身中心的使用情况和任何需要注意的问题。 任职要求 1、高中及以上学历。 2、有前台接待或客户服务经验者优先，特别是在健身、体育或酒店行业。 3、良好的沟通和人际交往能力。 4、熟悉使用计算机和办公软件，如Microsoft Office或类似系统。 5、对健身和健康有一定的理解，熟悉基本的健身设备和术语。 6、认真负责，具有良好的团队合作精神。 7、能够承受工作压力，尤其在高峰时段保持高效工作。 8、对客户服务充满热情，乐于帮助他人。

岗位描述：岗位班次：08:00-17:00 班次一，14:00-23:00 班次二，9:00-18:00 班次三，23:00-8:00 班次四（如遇特殊情况，可能会有少许夜班）月休8天。 住宿&员工餐：住宿免费6人间（水电能源补贴50元/月，免费4餐）  招聘对象：热情好客、具有亲和力、擅长沟通。 实习时间：不少于6个月。 岗位要求：参考岗位描述。 岗位描述： 1. 客人迎送协助：在酒店大堂等主要出入口，协助正式员工热情迎接抵达的客人，致以亲切问候；送别客人时，帮忙搬运行李并送上温馨祝福，展现酒店热情好客的形象。  2. 行李服务：负责客人行李的搬运、寄存与提取工作。准确、及时地将客人行李送至指定房间或行李寄存处，严格按照寄存流程办理手续，确保行李安全，在客人提取时能快速准确交付。  3. 信息咨询解答：熟悉酒店及周边环境相关信息，如酒店设施分布、餐饮场所营业时间、当地旅游景点、交通路线等，为客人提供准确详细的咨询解答服务。 4. 车辆安排协助：配合正式员工做好酒店车辆（如接送专车、出租车等）的调度安排工作。帮助引导客人上车，记录车辆使用相关信息，确保客人出行便利。  5. 门童工作协助：在门童岗位时，协助维持酒店大堂出入口的秩序，为客人开关车门，撑伞遮雨（雪）等，保障客人出入顺畅、舒适。  6. 邮件及包裹处理：协助处理客人的邮件、包裹收发工作。按照规定流程进行登记、分发，及时通知客人领取，保证邮件包裹准确无误送达客人手中。  7. 协助特殊需求处理：当客人提出特殊需求（如紧急物品采购、特殊交通安排等）时，及时将需求传达给相关部门，并配合跟进处理进度，确保客人需求得到妥善解决。  8. 部门协作配合：积极与酒店其他部门（如前台、客房部、餐饮部等）沟通协作，传递客人相关信息，协同为客人提供优质、连贯的服务体验。 9. 学习与培训参与：积极参加礼宾部组织的各类培训课程和学习活动，努力掌握礼宾服务相关知识与技能，如行李打包技巧、酒店常用外语等，不断提升自身服务水平。  10. 工作记录与报告：协助做好礼宾部日常工作记录，如行李寄存记录、车辆调度记录等，定期向主管汇报工作情况，以便及时了解工作进展和发现问题并加以解决。

岗位职责  1.熟悉本岗位职责和日常工作情况，做好餐厅卫生打扫，物品准备。 2.了解菜单，酒水知识，能够为宾客提供规范化，标准化服务。  3.做餐厅安全员，工作中发现安全隐患及时上报。 4.做好餐厅工作的数据记录，服务中主动与宾客交谈，写好宾客档案。  5.做好每班每日交接工作。6.爱护餐厅设施设备，每日认真做好检查。   岗位要求 1.中专以上文化程度,具有英语会话水平.  2.掌握餐厅服务的标准和要求，了解餐厅服务程序。 3.具有强烈的事业心和责任感,高尚的职业道德,良好的纪律修养.  4.身体健康，精力充沛。

1.在厨师长的领导下，出品西餐热菜并保证质量。 2.协助厨房团队完成菜品制作和备餐。 3.检查库存的质量和数量，合理安排使用食品原料， 4. 执行卫生法规及各项卫生制度，严格防止食物中毒事故的发生 岗位要求 1.熟悉餐饮的工作规范和要求，掌握配菜的各种质量要求 2.有过大型酒店餐饮备餐的相关经验，优先厨房专业 3.工作有责任心，做事认真负责

1. 热爱酒店行业，求发展，性格开朗，乐于助人。 2. 此岗位为餐饮部、前厅部实习生

岗位职责 1.To supervise the receiving, storing, and ensure production areas for proper and adequate food and beverage handling and presentation according to what is established by the Food & Beverage Manager and the hotel management.监督收货及库存，确保生产区有适合、充足的食物和酒水使用，并根据餐饮经理和酒店管理层要求作汇报。 2.To assist in checking and establishing the purchasing specifications, to spot check quality, price and service of purveyors and market to ensure the operation gets the best quality and competitive prices from regular and reliable supply sources.  帮助检查并制定采购要求，现场检查质量、价格和供应商及市场的服务，确保自长期合作、可信的供应商处得到最佳质量和最优惠价格的物品投入运营。 3.To supervise the receiving, storing and issuing procedures and supervises storeroom and personnel and premises for proper recording, storing, inventory turnover, issuing checks for proper inventory rotation avoiding waste and pilferage.   监督收货、仓储及发货程序，监督库房和人员的合理记录、储存、存货周转，开具正当库存周转凭证，避免浪费和丢失。 4.To prepare the monthly reports including the food cost report, beverage cost report, slow moving items, resume of sold items in the various restaurants, comparative per unit purchasing price of food and beverage items, monthly store room condition, monthly food and beverage re-conciliation. 编制每月食物成本报告，酒水成本报告，滞积物品报告，各餐厅已售物品摘要，食物和酒水采购单价对比，每月仓库情况，每月酒水调整。 岗位要求 1. Bachelor's degree or Diploma in Accounting, Finance, Business Administration or related field. 具有会计，财务，商业管理或相关的学士学位或毕业证书。 2.3 years in hotel accounting or cost experience including management experience or an equivalent combination of education and work-related experience. 三年酒店会计或成本经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

岗位职责： 1、制定项目全周期开发计划、年度计划、月度计划，以及各项目关键节点计划； 2、梳理项目各专业职责及制度流程体系； 3、制定项目绩效激励原则，推动绩效激励制度落地； 4、配合计划运营部制定本项目经营计划，加强经营计划管控； 5、负责运营会议组织； 6、负责制定质量控制管理与质检考核办法及相关表格，并组织实施； 7、 完成领导安排的其余工作。 任职要求： 1、 熟悉酒店筹备筹开流程，具备相关从业经历； 2、良好的沟通能力，抗压性强，有很好的团队合作精神； 3、熟练使用办公软件。

岗位职责/职位描述 1、年龄55岁以内；工作有责任心、身体健康；工作细心、耐心。 2、品行端正、为人正直、身体健康、行动敏捷、容易沟通； 3、能够接受部门的操作技能及规范服务要求的培训； 4、负责餐饮部餐具清洗工作； 5、具有相关工作经验者优先。

职位描述 • Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. 在有关影响到对客人的服务及酒店运作的事件上，都上报前厅部经理并与之保持交流。 • Provides functional assistance and direction to all departments. 为所有部门提供功能性帮助及指导。 • Cooperates, coordinates and communicates with other hotel departments as required. 按照要求，保持与其他部门的合作及交流。 • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel 确保到酒店的客人都受到及时关注。 • Responds to guest needs and resolves related problems 对客人需求作出反映，解决相关问题。 • Supports and assists Front Office personnel and all departments at peak periods. 在高峰时期，协助前厅部工作人员及所有部门工作。 • Prepare welcome cards with General Manager Signature for VIPs and priority club guests, ensures them receive special attention. 为重要客人和优悦会员准备有总经理签名的欢迎卡，确保他们都受到特别关注。 • Inspects front of house and back of house regularly for cleanliness. 定期检查酒店前后区域的清洁。 • Assists Guest Relations in greeting, rooming, and sending off VIP guests. 协助客户关系主任，迎接客人，安排客人到房间并送重要客人离开。 • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. 对员工的行为、穿着、个人卫生进行监督。 • Promotes inter-hotel sales and in-house facilities. 促进酒店内房间及设施的销售 • Coordinate with Security under any Emergency situation, being a part of Emergency Fire Team 在安全紧急情况下和安保部保持良好的协作关系并且能成为紧急消防团队中的一员 • Assist Club Lounge and Loyalty team when the manager, to make sure provide the best service 在行政楼层和宾客关系经理不在的时候要负责督导她们的工作确认他们会为客人提供最完善的服务 • Checks and Assistant the P.S.B procedure 查看和协助宾客登记信息程序 • Checks billing instructions and monitors guest credit 查看账单，关注客人信誉度。 • Analyses and approves discounts and rebates. 分析并批准折扣/扣减。 • Analyses the rate variance report to ensure rooms revenue control 分析房费差异报告，对房间的收入进行控制。 • Takes action with the Property Management Systems （PMS） in emergency situation. 在紧急情况时，对酒店管理系统采取措施。 • Fully conversant with all hotel emergency procedures. 熟悉酒店在紧急情况发生时的对应措施。 • Ensures front line staff complies with FIT marketing techniques and maximize sales. 确保一线员工掌握销售技巧，尽量提高销售。 • Perform other duties as maybe assigned by superiors 完成上级布置的其他工作

Working experience in similar capacity with international chain hotels. 有同级别国际连锁酒店的工作经验。

如果您欣赏全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿，我们永远不会忘记我们在这里的初衷：取悦我们的客人、团队成员和业主。按照指示和标准，在厨房指定区域为客人和团队成员准备、烹饪和烘焙食物。      按照指示和标准，在厨房指定区域为客人和团队成员准备、烹饪和烘焙食物。     我将做些什么？ 作为厨师，您将负责按照最高标准执行以下任务：  按照标准食谱和程序，高效、经济、卫生地为客人和团队成员准备食物。 协助副主厨或领班主厨确保厨房顺利运作，并随时提供及时的服务。 计划、准备和实施餐厅内的优质餐饮产品和设置。 与食谱、标准和装盘指南无缝衔接。 维护酒店运营中的所有 FSAA 方面。  合理使用所有设备、工具和机器。 接到任务时，参与场外活动。 根据要求完成厨房以外的任务和工作。 协助盘点库存。 了解酒店的入住率、活动、预测和成果。 有效回应每位客人的反馈意见。 学习并适应变化。 对团队成员和主管始终保持专业和积极的态度。 遵守既定的酒店规则和团队成员手册，确保您下属的所有团队成员也遵守这些规则和手册，以保证部门顺利运作。 参加并积极参与所有培训课程。 检查团队成员准备的食物质量是否符合规定标准，并做出必要调整。 理解、实践并促进良好的团队合作，以实现任务、目标和部门整体标准。 以高效和富有成效的方式履行职责。 管理层保留对本职位说明进行修改的权利，恕不提前通知。 履行分配的任何其他合理职责和责任。 If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.     The Commis I prepares, cooks and bakes food in designated areas of the kitchen for Guests and Team Members by following instructions and standards.        What will I be doing?  As the Commis I, you will be responsible for performing the following tasks to the highest standards:  Prepare food for guests and team members efficiently, economically, and hygienically as per standard recipes and procedures.  Support the Sous Chef or the Chef de Partie in ensuring smooth operation of the kitchen and prompt service at all times.  Plan, prepare and implement high quality food and beverage products and set-ups in the restaurant.  Work seamlessly with recipes, standards and plating guides.  Maintain all HACCP aspects within the hotel’s operation.   Use all equipment, tools and machines appropriately.  Work on off-site events when tasked.  Complete tasks and jobs outside of the kitchen when requested.  Assist in inventory taking.  Knowledgeable of hotel’s occupancy, events, forecasts and achievements.  Effectively respond to every guests’ feedback.  Learn and adapt to changes.  Maintain at all times a professional and positive attitude towards team members and supervisors.  Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly.  Attend and actively participate in all training sessions.  Check that the quality of food prepared by team members meet the required standards and make necessary adjustments.  Understand, practice and promote good teamwork to achieve missions, goals, and overall departmental standards.  Carry out duties and responsibilities in an efficient and productive manner.  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.  Carry out any other reasonable duties and responsibilities as assigned.  Qualifications - Internal 我们需要什么样的人才？ 为希尔顿品牌服务的一等杂工始终代表我们的客人工作，并与其他团队成员合作。要成功胜任这一职位，您应保持以下态度、行为、技能和价值观： 持有有效的健康证书。 精通西餐或中餐。 能够使用和消费所有产品和配料。 能够确定工作重点并及时完成任务。 能在压力环境中工作，在压力下保持冷静，并能解决问题。 能在潮湿、炎热、有时喧闹的环境中工作。 受过酒店或烹饪学校技术教育者优先。 具备 FSAA 知识者优先。 英语口语和书面表达能力良好，能满足业务需求者优先。 在希尔顿工作会是怎样的体验？ 希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统，为全球品牌提供卓越的宾客体验。我们的愿景是让地球充满好客的光芒和温暖，我们的团队团结一致，每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心！ What are we looking for?  A Commis I serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:    Possess a valid health certificate.  Good knowledge of Western or Chinese cuisine.  Able to work with and consume all products and ingredients.  Able to set priorities and complete tasks in a timely manner.  Work well in stressful situations, remain calm under pressure and able to solve problems.  Able to work in a moist, hot and sometimes loud environment.  Technical education in hospitality or culinary school preferred.  Knowledge in HACCP preferred.  Good command in English, both verbal and written to meet business needs, preferred.  What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职位描述】 作为接线员，您将负责按照最高标准执行以下任务：  我将会做什么？ - 利用一切机会积极寻求客户和团队成员的口头反馈。 - 商定并实施行动去提高对客服务的质量。 - 及时有效地处理投诉，采取必要的措施，并酌情通知宾客服务经理采取后续行动。  - 跟进客人的投诉，确保客人对解决方案（服务补救）感到满意。 - 积极处理客人的投诉和意见，并从中吸取经验教训，向宾客服务主管进行跟进和反馈。 - 确保及时有效地回应所有顾客的要求和询问，同时在每天的高峰期的时候给予他人帮助。 - 及时处理所有内部和外部客人的询问，尽量减少延误，将客人引导至其希望联系的正确方，并在必要时提供信息。 - 以迅速、礼貌和高效的方式有效管理酒店的所有通信、电话、传真和邮件，确保客人与酒店联系时感到宾至如归。 - 掌握酒店及周边设施、景点、名胜古迹和活动的最新信息。 - 清晰、准确、及时地接收和传递信息并以私密和保密的方式处理和传递所有信息，确保客人的隐私。 - 积极主动地接待客人，协助他们满足任何合理要求。 - 熟悉希尔顿部门标准，遵守希尔顿品牌标准，确保整个运营标准的一致性。 - 熟悉操作电话、FCS、OnQ PM 和 Micros 系统。  - 在团队中发挥积极作用，态度和蔼，善于合作，乐于助人，不忘客人背后的人。 - 在宾客服务中心发挥积极作用。 What will I be doing?  As the Operator, you will be responsible for performing the following tasks to the highest standards:  • Actively seeking verbal feedback from customers and team members at every opportunity.  • Agree on and implement actions to make improvements to customer service.  • Handle complaints promptly and efficiently, taking the necessary action and informing the Guest Service Manager to follow-up where appropriate.   • Follow-up with guests to ensure satisfaction with problem resolution (service recovery).  • Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the Guest Service Manager.  • Make sure all customer requests and queries are responded to promptly and effectively while assisting during peak periods each day.  • Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.  • Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.  • Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.  •  Delivered clearly, accurately and in a timely manner. Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests • Be proactive towards customers, assisting them with any reasonable requests.  • Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.  • Familiar with operating the telephone, FCS, OnQ PM and Micros system.   • Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.  • Take on an active role in the Guest Service Centre.  【任职要求】 我们需要什么样的人才？ 希尔顿接线员始终要以宾客的利益为重并与其他团队成员密切合作。要成功胜任这一职位，您应保持以下态度、行为、技能和价值观：  - 掌握基本的英语口语，以满足业务需求。   - 在工作中始终以客户为中心，保持高度的客户服务意识。 - 积极影响、承担个人责任并主动解决问题，与客人和同事进行清晰的沟通。 - 有上进心和责任感，以饱满的热情对待所有工作，抓住机会学习新技能或知识，以提高个人绩效。 - 灵活应变，对不断变化的要求做出快速、积极的反应，包括完成要求你完成的任何任务。 - 在追求团队目标的过程中，与同事合作并给予支持，从而保持高度的团队关注。 - 为改进酒店的运营/环境程序献计献策。 - 良好的组织和协调能力。 - 强烈的责任感和自我激励意识。 - 耐心负责地解决所有问题。 - 能够与团队成员保持良好关系。   在希尔顿工作会是什么感觉？ 希尔顿是全球领先的酒店管理公司，横跨住宿领域，从豪华的全方位服务酒店和度假村到长住套房和中价位酒店。近一个世纪以来，希尔顿为商务和休闲旅行者提供了最好的住宿、服务、设施和价值。希尔顿致力于延续其传统，在其全球品牌中提供卓越的客人体验。 我们的愿景是 "让地球充满好客的光芒和温暖"，这使我们作为一个团队，每天都在世界各地创造非凡的接待体验。 而我们了不起的团队成员正是这一切的核心所在! What are we looking for?  An Operator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  • Understand basic spoken English to meet business needs.    • Maintain a high customer service focus by approaching your job with the customers always in mind.  • Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.  • Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.  • Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.  • Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.  • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.  • Good organization and coordination skills.  • Strong sense of responsibility and self-motivation.  • Patient and responsible to solve all problems.  • Able to maintain excellent relations with team members. What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职位描述】 前台接待/行政楼层接待负责迎接和登记客人，提供及时和有礼貌的服务。他/她为客人办理入住和离店手续，解决客人在酒店逗留期间的难题。这个角色根据需要为客人升级，并推广酒店的服务。 我将会做什么？ 作为前台接待/行政楼层接待，你将负责按照最高标准完成以下任务： - 通过从计算机系统中输入和检索信息来完成登记过程，确认相关信息，包括客人数量和房间价格。 - 根据客人的需求选择合适的房间，为电子钥匙编码，以书面形式确认房间号码和房价。 - 促进和管理希尔顿的营销计划，如为到达的客人提供希尔顿荣誉，确保客人知道房间的位置，包含房间钥匙，我们感谢的信物，礼物等，给客人。 - 确保房间和服务在客人的报表中得到正确的核算，正确说明酒店提供的服务。 - 协助客人退房付款或收费，接受和记录凭证、信用证、旅行支票和其他形式的付款，按当前公布的汇率兑换外币。 - 以积极和清晰的语音，友好而真诚地迎接客人，倾听和理解客人的要求，以适当的行动作出回应，并提供准确的信息，如分店营业时间、特殊VIP项目、活动等。 - 接收客人的特殊要求，并作出适当的回应，或将要求转给适当的团队成员，由他们决定和采取行动。 - 及时回答电话和电子邮件的询问，将信息输入电脑并告知其他团队成员客人的特殊需求。 - 检索信息并将内容传达给客人，根据要求为客人检索邮件、包裹和传真或其他特殊物品。 - 记录客人的投诉，进行彻底的研究以制定最有效的解决方案，并就结果进行谈判。 - 倾听并提供帮助，以解决诸如价格冲突、暖气或空调不足、菜肴质量等问题。 - 保持冷静和警惕，特别是在紧急情况下和酒店活动繁忙时。 - 利用有经验的判断力和判断力，计划和实施详细的步骤。 - 在团队中发挥积极作用，表现出善良、合作、乐于助人的精神，不忘客人背后的人。 - 在需要时积极参加培训，参加正式的培训课程和在职培训，以确保标准和质量。 - 通过分享新的想法和改进建议，为酒店和团队做出贡献，具有创新精神，为团队成员和客人提供优质服务和客户关怀。 - 在行政楼层团队中发挥积极作用，确保有效沟通和团队合作，以达到目标和指标。 - 为客人创造一个温馨的到达环境，确保他们在到达时感到被期待并立即感到 "宾至如归"。 - 根据客人的预订细节办理入住手续，确保完成登记卡，确认预订信息，查询希尔顿荣誉和常旅客号码，并确保付款方式。 - 迅速有效地处理投诉，采取必要的行动，并通知值班经理或客户关系经理酌情跟进。 - 对所有客人进行跟踪，确保问题得到满意解决。 - 保持对客人情况和具体偏好的了解，确保对每一个预订采取行动。 - 确保VIP客人得到个人待遇，并被视为个人。 - 与销售、预订和业务发展团队联系，处理企业客人。 - 向尚未加入该计划的客人推广 "希尔顿荣誉 "及其相关优惠，确保现有的 "希尔顿荣誉 "会员得到个人和专业的服务，承认他们是重要的客人，并收到他们的优惠。 - 确保迅速有效的离开，按照账单和预订指示结算客人的账户，确保所有客人的对账单都是正确的。 - 将客人的信息输入Fidelio，确保准确无误，所有细节都已完成，并且其他团队成员可以清楚地了解这些信息。 - 在每一个行动中应用希尔顿品牌的标准，在实际工作中充当榜样和范例，说明应该如何执行这些标准。 - 熟悉酒店的设施和服务，以及对希尔顿国际、MEAP和中国其他酒店的基本知识。 - 及时了解酒店内及周边的设施、景点和名胜古迹、风景和活动的信息。 - 与客房部、餐饮部、工程部和IT部进行有效的沟通、协调和合作。 - 向有关方面报告酒店系统、硬件或设施的问题，并跟进以确保采取了纠正措施。 - 确保客人服务经理了解并掌握最新的运营问题。 - 有效地传递信息，确保所有必要的细节都传达给预定的人，并完成任何待办事项，确认客人的满意度。 - 参加每日简报、交接班、会议并每日阅读日志。 - 确保完成前台的日常职能，包括但不限于检查表、跟踪报告、信用额度检查和在线备份。 - 检查登记卡、会议和活动信息、帐单指示和预订备份，确保所有收到的信息都得到相应的处理。 - 确保前台库存的管理，不浪费，在可能的情况下保持成本。 - 掌握最新的信息，了解竞争对手的活动，以做到心中有数。 - 坚持酒店按需定价的销售策略，通过向客人提供清晰、透明和物有所值的价格，保持价格的完整性。 - 遵守健康和安全、应急管理、灾难手册、消防程序和规定，在必要时参加消防队。 - 严格遵守标准的现金处理程序，确保平衡浮动和下降所需的金额，正确管理现金、信用卡交易、城市分类帐、凭证和所有其他形式的付款。 - 在处理现金、信用卡交易、城市分类账、提供货币兑换服务、LPO和第三方支付房间、会议、餐饮和任何其他可能由客人产生的费用时，始终遵守公司的信用政策。 - 为客人提供保险箱，确保客人的贵重物品在任何时候都是安全的。 - 跟进未付账款，确保收入不受损失，确保即将到来的预订的付款方法。 - 通过检查所有客人的对账单以确保收费的准确性，保持离店效率。 - 将房间上调到更高的房间和价格类别，确保从每个客人那里获得最大的收入。 - 保持对酒店内销售机会的认识，以道德和负责任的方式实现收入最大化，遵守希尔顿品牌标准，确保客人得到物有所值的服务。 - 尝试用客人的母语与客人沟通（如果适用）。 - 履行任何其他合理的职责和分配的责任。 - 管理层保留自行决定对该工作描述进行修改的权利，恕不提前通知。 The Front Desk Service Agent/Executive Floor Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services. What will I be doing? As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards: • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. • Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. • Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. • Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel. • Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates. • Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. • Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. • Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs. • Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested. • Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results. • Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc. • Remain calm and alert especially during emergency situations and heavy hotel activity. • Plan and implement detailed steps by using experienced judgment and discretion. • Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest. • Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities. • Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. • Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. • Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. • Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured. • Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. • Follow-up with all guests to ensure satisfaction with problem resolution. • Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation. • Ensure that VIP guests are treated personally and recognized as an individual. • Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. • Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received. • Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct. • Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members. • Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. • Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. • Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel. • Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. • Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken. • Ensure that the Guest Service Manager is kept aware and up to date with operational issues. • Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. • Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. • Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups. • Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly. • Ensure that the front desk stock is managed and not wasted, maintaining costs where able. • Keep up to date and aware of competitor activities in order to be well informed. • Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. • Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed. • Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. • Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. • Provide safety deposit boxes to guests, ensuring that guests’ valuables are safe and secure at all times. • Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. • Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. • Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest. • Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money. • Attempt to communicate with guests in guests’ native language, if applicable. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 我们在寻找什么？ 为希尔顿品牌服务的前台接待/行政楼层接待总是代表我们的客人工作，并与其他团队成员一起工作。为了成功地胜任这个角色，你应该保持以下的态度、行为、技能和价值观： - 能够进行适度复杂的数学计算而不出错。 - 能够用英语阅读、倾听和有效沟通，包括口头和书面沟通，以满足业务需求。 - 能够使用适度复杂的计算机系统访问并准确输入信息。 - 能够有效地与内部和外部客户打交道，其中一些客户需要高度的耐心、策略和外交手段来化解愤怒，收集准确的信息并解决冲突。 - 具有良好的人际交往能力，提供全面的客人满意度。 - 能够在压力下工作，处理繁忙时期的压力情况。 - 有1或2年相关工作经验者优先。 在希尔顿工作会是什么感觉？ 希尔顿是全球领先的酒店管理公司，横跨住宿领域，从豪华的全方位服务酒店和度假村到长住套房和中价位酒店。近一个世纪以来，希尔顿为商务和休闲旅行者提供了最好的住宿、服务、设施和价值。希尔顿致力于延续其传统，在其全球品牌中提供卓越的客人体验。我们的愿景是让地球充满好客的光芒和温暖，这使我们作为一个团队，每天都在世界各地创造非凡的接待体验。而我们了不起的团队成员正是这一切的核心所在 What are we looking for? A Front Desk Service Agent/Executive Floor Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Able to perform moderately complex mathematical calculations without error. • Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs. • Able to access and accurately input information using a moderately complex computer system. • Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. • Good interpersonal skills to provide overall guest satisfaction. • Able to work under pressure and deal with stressful situations during busy periods. • 1 or 2 years of related working experience preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!

【职位描述】 健身中心救生员/教练负责接待客人，保证所有的健身设备运作正常及干净清洁，包括游泳池的水压、水温等。指导客人正确使用健身设施，保证客人满意。 我将会做什么？ • 随时保持警惕性，具有责任心，保证所有设施及器材正常运作，确保客人有舒适安全的体验，确保员工能在安全的环境中工作。 • 以热情、友好和真诚的笑容来迎接、问候，欢送所有的客人。 • 当游泳池区域没有客人时协助前台员工工作。 • 能协助并解释健身中心设备的使用方法。 • 确保客用矿泉水及毛巾准备充足。 • 确保视听设备保存完好及能正常使用。 • 随时警惕和负责游泳池区域内客人的人身安全。 • 确保所有客人在使用健身设备时的安全。 • 游泳池的设备摆放整齐；保持游泳池区域干净，将垃圾投放到垃圾桶内；运用正确安全的技术确保所有的活动及工作在安全的环境中进行。 The Lifeguard performs reception duties and ensures all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times. What will I be doing? • Maintain vigilance and sense of responsibility at all times. • Ensure all facilities and equipment are operating well. • Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. • Meet, greet and bid farewell to all guests with a warm, friendly and genuine smile. • Assist the Front Desk when there are no guests in the pool area. • Assist and explain to guests the use of all Health Club facilities. • Check and ensure the audio-visual equipment are well maintained and in good condition, all stock and supplies such as towels and water are replenished adequately. • Be vigilant and responsible for the safety of all guests using the Health Club facilities, including the pool. • Ensure that all activities and job functions are performed in a safe environment using proper safety techniques. • Monitor the water level and chlorine, reporting to the Assistant Health Club Manager on any issues. 【任职要求】 我们在寻找什么？ 健身中心救生员/教练始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准: • 以较强的人际交往能力提高客人满意度。 • 懂得使用健身设备及游泳，面对大量工作时，能承受工作压力，能处理紧急情况。 • 擅长于处理宾客关系，能快速有效的应对各种问题。 • 能在强压下胜任工作。 • 具有救生员证。 在希尔顿工作会是怎样的体验？ 希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统，为全球品牌提供卓越的宾客体验。我们的愿景是让地球充满好客的光芒和温暖，我们的团队团结一致，每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心！ What are we looking for? A Lifeguard serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Fitness Coach Qualifications. •Able to operate gym equipment and swim. Able to work under pressure and deal with stressfulsituations during busy periods. •Ableto effectively deal with internal and external customers with tact anddiplomacy, collect and analyze accurate information and resolve conflicts. •Able to work under pressure and deal with stressfulsituations during busy periods. •Have a lifeguard certificate. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职责内容】 岗位职责： 1、为顾客提供皮肤护理、美容美体服务； 2、安装美容仪器要求、程序、性能进行美容护理操作； 3、保持工作环境的干净整洁； 4、学习产品知识和专业技术，不断提高自身职业素质和技能； 任职资格： 1、性别女。形象好，气质佳，在18到45岁周岁之间； 2、有无经验皆可，公司可安排岗前培训； 3、沟通理解能力强，有服务意识； 4、具有亲和力和团队精神，有上进心； 工作时间： 10：45-21：30（月休6天） （享法定假期、生日礼、优秀员工有投股资格、不定期员工活动、完善的晋升机制）

【职责内容】 1、负责公司宣传资料、企宣软文、创意方案的撰写及网络推广 2、负责公司各宣传平台（门户网站微信公众号）的运作和维护 3、协助公司对外对内信息发布等管理工作 4、协助规划和组织市场推广宣传活动扩大公司知名度和品牌形象 职位要求： 1、熟悉使用各种办公软件 2、文字功底深厚创意意识强，具有一定从业经验 3、对时尚热点敏感强，擅长新媒体文案优先 工作时间： 9:00--17:30

【职责内容】 1、配合门店店长执行店务日常工作； 2、接待新老顾客；热情积极； 3、与网络部对接信息； 4、保持工作环境的干净整洁；空闲时帮助协作美容老师服务顾客； 5、学习产品知识和专业技术，不断提高自身职业素质和技能。 备注：对美容这块感兴趣的，可以免费培训

【职责内容】 欢迎亲和力强、善于沟通、吃苦耐劳、具有团队精神的您加入我们！

【职责内容】 岗位职责: 1.负责公司各类产品宣传稿、VI设计、产品包装设计、内刊、媒体广告等创意设计 2.公司的企业形象、产品形象的设计 3.规划、完善公司品牌视觉识别系统 4.负责公司促销物料、内部刊物的设计制作 5.负责各类新合作网络的店面设计、制作方案并指导实施 任职要求: 1.25岁以上,美术或广告设计类大专以上学历,两年以上相关职位任职经验  2.熟练操作各种设计软件,熟悉女性用品或化妆品的包装及VI设计 3.熟悉制版、印刷等工艺流程,具成本管理意识及一定后工序经验,有4A广告公司相关工作经验者优先 4.有较好的创意能力,工作细心 福利待遇: 1.按国家规定为员工缴纳社会保险  2.每年享有带薪年假、法定节假日等福利  3.完善的培训机会及广阔的发展空间  4.丰富的公司产品福利、年度旅游、年终双薪  5.为服务满3年的员工提供优厚的“创业基金”规划套餐，为高层员工提供年薪+年终分红制待遇 热切期待您的加入!

【职责内容】 岗位职责： 1.前台导服 2.收银 3.顾客信息系统操作 4.VIP顾客宾客服务管理 5.服务性顾客投诉处理 任职要求： 1.男女不限，女160cm/男175cm以上，形象气质佳 2.大专及以上学历； 3.五星级酒店、高级会所、航空服务业工作经验者优先； 4.简历请附带个人近期生活照。 良好的培训晋升空间： 纵向晋升：前台服务——服务主管/行政主管——部门经理 横向成长：客户代表——咨询助理——咨询师 西婵管理学院提供医美行业一流的行业职业培训   薪酬福利： 月薪：3000-6000元 另加部门奖金0-1000元 五险一金、饭贴、 传统节日福利 员工福利价医学美容 带薪年假、优秀员工旅游 丰富工会活动、员工俱乐部、党支部活动 工作地址 成都市创业路28号

【职责内容】 协助人事经理处理办公室各种事物

【职责内容】 岗位职责： 1、前台顾客接待，店内物品摆放； 2、及时准确的更新员工通讯录；管理公司网络、邮箱； 3、负责日常办公用品采购、发放、登记管理，办公室设备维修申报； 4、美容师业绩统计核算、顾客档案管理； 5、员工考勤系统维护、考勤统计及外出人员管理； 6、保证前台所需物资的充足（如水、纸、设备、耗材及报销单据表格等）及费用结算。 7、店内产品库存统计，及进货调货 任职资格： 1、文秘、行政管理等相关专业中专以上学历； 2、熟悉办公室行政管理知识及工作流程，熟悉公文写作格式，具备基本商务信函写作能力，熟练运用OFFICE等办公软件； 3、工作仔细认真、责任心强、为人正直，具备较强的书面和口头表达能力； 4、形象好，气质佳，年龄在22-45岁，女性。 提供住宿餐补、交社保、专业培训帮带、全勤奖、节假日正常有假、工作满一年可晋升加薪、满一年免费体检及享受带薪年假 门店地址： 慕丽莎融科店——三阳路球场街融科天城1期T4大堂二楼慕丽莎美容院 慕丽莎天安店——江汉区解放大道850发源地二楼慕丽莎美容院(国际大厦) 慕丽莎香港路店——香港路店17号慕丽莎美容院 慕丽莎后湖店——后湖二路与兴业南路交叉口兴业南路3号慕丽莎美容院 慕丽莎鲁磨路店—鲁磨路联峰时代广场紫菘教师公寓D幢一楼慕丽莎美容院 慕丽莎水果湖店——水果湖步行街188-1号二楼慕丽莎美容院 慕丽莎万达店——沌口经开万达金街G区106号慕丽莎美容院 慕丽莎杨泗庙店——建港鹦鹉大道杨泗港金桥港湾1号门面慕丽莎美容院 慕丽莎襄阳店——襄阳市樊城区万达广场金街2-138号慕丽莎美容院 芙诺士群光店——武昌街道口群光广场8楼芙诺士物理美肤中心 芙诺士美林青城—杨园南路美林青城三期商铺4005号芙诺士物理美肤中心 芙诺士民众店——江汉区中山大道凯德新民众乐园F2芙诺士物理美肤中心 水光美妍店——洪山光谷世界城广场3楼水光美妍 肽慕医疗美容门诊部——三阳路球场街融科天城1期商铺45号

【职责内容】 身体健康，能吃苦，能承受压力，有意愿从事美容行业。

【职责内容】 岗位职责： 1、协助上级建立健全公司招聘、培训、工资、保险、福利、绩效考核等人力资源制度建设； 2、建立、维护人事档案，办理和更新劳动合同； 3、执行人力资源管理各项实务的操作流程和各类规章制度的实施，配合其他业务部门工作； 4、收集相关的劳动用工等人事政策及法规； 5、执行招聘工作流程，协调、办理员工招聘、入职、离职、调任、升职等手续； 6、协同开展新员工入职培训，业务培训，执行培训计划，联系组织外部培训以及培训效果的跟踪、反馈； 7、负责员工工资结算和年度工资总额申报，办理相应的社会保险等； 8、帮助建立员工关系，协调员工与管理层的关系，组织员工的活动。 任职资格： 1、人力资源或相关专业大专以上学历； 2、1年以上人力资源工作经验，24-35岁； 3、熟悉人力资源管理各项实务的操作流程，熟悉国家各项劳动人事法规政策，并能实际操作运用，对招聘模块较擅长优先。 4、具有良好的职业道德，踏实稳重，工作细心，责任心强，有较强的沟通、协调能力，有团队协作精神； 5、熟练使用相关办公软件，具备基本的网络知识。