岗位职责/职位描述
Key Responsible:
主要工作职责:
1、With Sales Manager plan sales strategy andimplement tactics to achieve budget
与销售经理一起计划并执行销售策略,完成预算
2、Sell all facets of the hotel
销售酒店的所有设施
3、Establish new business and maintain existingbusiness accounts through the preparation and execution of action plans
通过制定和执行工作方案来开发新业务客戶,维护现有业务客戶
Qualification:
任职资格:
1、Communication skills are utilized a significant amount oftime when interacting with others; demonstrated ability to interact withcustomers, employees and third parties that reflects highly on the hotel, thebrand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
2、Pproficientin the use of Microsoft Office
精通微软办公软件
3、Problemsolving and organizational abilities
具有解决问题和组织能力
4、1 year related experience, or an equivalentcombination of education and experience
1年相关工作经历,或与此相当的教育和相关工作经验结合的背景
1.Ensure forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction.
确保接听和转达所有与部门相关的信息,确保既定标准并取得客户的满意。
2.Receive, record, and distribute various reports.
接收、记录并分发各种报告。
3. Receive, record, and transmit guest requests accurately.
准确的接收、记录并传达客人的要求。
4.Responsible for entering accurate room status into computer daily and investigate discrepancies.
负责每天将客房情况准确的输入电脑并调查各种异常情况。
5. Maintain and update administrative data.
维护和更新行政数据。
6.Maintain key control.
管理钥匙。
7.Monitor lost & found property.
监管遗失物品。
8.Prepare reports related to HR, Finance, and other departments.
准备人力资源部、财务部和其它部门相关的报表。
9.Control work phones and other loan items.
管理工作电话和其它出借物。
10.Control mini bar store.
管理迷你吧仓库。
11.Maintain working area and equipment in a proper state of cleanliness and repair.
确保工作区域和设备得到良好的清洁和修缮。
12.Report guest complaints to Executive Housekeeper or delegate immediately.
及时向行政管家或其代理人汇报客人的投诉情况。
13.Attend meetings and training sessions as required.
按要求参加会议和培训活动。
14.Multi-skilled as a Room Attendant as well as other areas of Housekeeping.
成为掌握客房服务员和客房部其它岗位工作技能的复合型人才。
15.Adhere to Housekeeping standards and procedures and enforces same.
遵守并执行客房部的规范和工作程序。