Provide professional and hospitable concierge services for guest arrivals/departures, ensuring premium check-in experiences.
负责酒店宾客的迎送接待工作,提供专业、热情的礼宾服务,确保宾客获得优质的入住体验;
Assist with luggage handling, escort guests to rooms or designated areas, and introduce hotel facilities/services.
协助宾客搬运行李,引导宾客至客房或指定区域,并介绍酒店设施及服务;
Manage daily driving and maintenance of hotel vehicles, ensuring cleanliness, safety, and punctual guest transfers.
负责酒店车辆的日常驾驶及维护,确保车辆整洁、安全,按时完成接送宾客的任务;
Master transportation routes in Changzhou and surrounding areas, offering accurate travel suggestions and transfer services.
熟悉常州及周边地区交通路线,为宾客提供准确的出行建议及接送服务;
Handle guest complaints and special requests, coordinate with relevant departments for timely resolution.
协助处理宾客的投诉及特殊需求,及时反馈至相关部门并跟进解决;
Maintain cleanliness of concierge areas and vehicles according to hotel service standards.
维护礼宾区域及车辆的环境整洁,确保符合酒店服务标准;
Collaborate with Front Desk and Housekeeping departments to ensure seamless service flow.
配合前台、客房等部门完成相关工作,确保酒店服务流程顺畅。