1. Assists to ensure that the Food and Beverageactivities are aligned with the respective Corporate Strategy, and thatthe Hotel Actions have been implementedwhere appropriate.
协助确保餐饮部运作符合其酒店策略,适当执行酒店规章。
2.Oversees the preparation and update ofindividual Departmental Operations Manuals.
监督部门营运手册的准备和更新的工作
3.Conducts regular divisional communicationsmeetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
4.Ensures that all Associates deliver the brandpromise and provide exceptional guest service at all times.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
5.Ensures that Associates also provideexcellent service to internal customers in other departments as appropriate.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
6.Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, followingthrough to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
7.Maintains positive guest and colleagueinteractions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
8.Establishes a rapport with guestsmaintaining good customer relationships.
经常亲自证实餐厅客人得到的是好的服务。
【岗位要求】
1.作为餐厅的营业经理和市场专员,依照酒店标准确保餐厅成功运作并独立盈利
To function as the Business Manager and a Marketing Specialist for the Outlet, to ensure that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable.
2.Goodteam and time management skill.
较强的团队及时间管理技巧。
3.Teamwork spirit.
较强的团队合作意识。
4. Goodpresentation skills.
良好的演示及演说技能。
Primary Responsibilities 主要职责
·Be familiar with and ensure the implementation of hotel regulations and procedures.
·Keep rooms, passages clean.
·Replace and supplement the consumables in the room according to the allocation standard.
·Cleaning and maintenance report of workshop.
·熟悉并确保落实酒店的规定和程序。
·保持客房、走廊的清洁。
·按照配备标准更换和补充房内的易耗品。
·工作间的清洁和维修报备。
Knowledge and Experience 知识和经验
·Have relevant work experience.
·Good character, able to bear hardships and stand hard work.
·有相关工作经验。
·品行端正,能吃苦耐劳。
餐饮部实习生
MAJOR FUNCTION 主要功能 :
Greet and serve the guest by Marriottstandards of food and beverage quality, presentation and sanitation, and in agracious and professional manner. Display aggressive hospitality throughpositive personality with both guest and fellow associates. Take pride in allfacets of service with a clean professional appearance and keep a sparklingclean dining room at all times.
用万豪的标准去欢迎和服务客人,提供给客人高质量的食物和酒水,做个亲切有礼的主人。在客人和同事面前都要展示出有礼貌的,有上进心的一面。在任何时候都要展现出干净利落的专业的服务和保持灿烂的笑容。
MAJORRESPONSIBILIES 責任概要 :
1. Followall Marriott policies and procedures.
遵守所有万豪的政策和程序。
2. Complywith the “clean as you go” policy.
完成“所到之处无一物”的原则。
3. Reportto work on scheduled days at the scheduled time.
按照工作时间表按时上班。
4. Reportto work in uniform following all appearance standards.
上班时遵守仪容仪表和制服制度。
5. Workas a TEAM.
工作中保持团队精神。
6. Followall safety policies to ensure a safe work area.
遵守所有安全制度,以塑造一个安全的工作环境。
7. Honourall reasonable work-related requests made by a manager or supervisor, which maybe outside your normal job activities, to achieve complete guest satisfactionand service throughout the Hotel.
尊重所有合理的来自经理和主管的工作相关请求,即使超出你的工作范围,也要达到使客人满意为整个酒店服务。
8. Checkout with your supervisor before leaving your station or the floor for anyreason.
因为任何理由离开你的工作岗位之前先汇报你的主管。