专业能力 PROFESSIONAL LBILITY
l 协助销售总监负责部门日常的管理工作;
l 协助销售总监制定宾馆年度市场销售计划;
l 协助销售总监制定宾馆对外销售、招揽客人的计划及其指标,确定本部门销售业务计划的实施细则;
l 负责部门的资产管理和低值易耗品的领用控制工作;
l 负责部门质量管理和安全管理工作;
l 负责部门人员劳动纪律、职业形象、行为规范等督导工作;
l 负责了解省内、市内市场动态,提出调查报告,报部门总监;
l 负责定期组织人员进行市调工作;
l 负责部门各类合同的管理工作;
l 负责组织部门内部的学习和团建工作;
l 负责组织召开部门VIP接待的信息沟通会;
l 协助销售总监组织宾馆店内、店外营销推广活动;
l 协助销售总监制定销售部相关制度、程序与标准;
l 具备指导部署、培养员工的能力。
l 具备推动销售专业化、科学化管理的能力。
(1) 全面实现科学化管理,制定并不断完善部门工作流程及政策;
(2) 全面实现并推动信息化管理,SC移动销售的安装并应用;
(3) 协助总监推动部门标准化工作流程;
l 具备经营、销售工作创新的能力。
(1) 充分了解顾客和市场需求,提出涉及菜品、服务、环境等建议,报部门总监
(2) 具备工作创新能力,不断设定高目标、推动工作进步。涉及专业技能提升、职业化程度提升、客户满意度提升等;
l 具备内部有效沟通协调的能力。
(1) 与宾馆各部门保持良好沟通联系,做好信息传递,提升协同力,提升对客服务效能;
(2) 熟悉相关业务,发票管理、应收账管理、餐饮工作流程、前厅接待流程、客房服务流程等;
薪资面议
职位任务:
Responsible for hotel guest activities: plan aheadand organize promotional activities. Ensure guests have a good experience atthe hotel.
负责酒店宾客活动:提前计划,组织大型的推广活动。确保客人在酒店有良好的活动体验。
主要职责:
Responsible for Activity planning and promotion
主要负责宾客活动策划及推广。
Develop close relationships with guests, understand the profile of the hotel's customers, and plan guest events for the operational needs of the hotel.
与客人建立紧密的联系,了解酒店客户画像,针对酒店运营需求策划宾客活动。
Integrate hotel resources, expand activity types, maximize guest needs, and enhance guest activity experience.
整合酒店资源,拓展活动类型,最大限度的满足宾客需求,提升宾客活动体验。
Good at communicating, integrate with guests, and lead them to experience immersive activities.
善于与宾客沟通交流,融入宾客,带领客人沉浸式体验活动。
Combine the regional characteristics of the hotel, enrich the activity product content, and have relevant activity resources.
结合酒店地域特色,丰富活动产品内容,有相关活动合作公司资源。
Plan the activities in advance to ensure that leisure guests can get a reasonable schedule.
提前策划店内所有活动,确保休闲度假的客人能得到合理的时间安排。
Check activity process with PR department in advance to ensure pre-publicity.
提前与公关部核对活动流程,确保前期宣传到位。
Arrange and follow up the event preparation progress to ensure the smooth running of the event
安排及跟进活动准备进度,确保活动顺利进行。
Train and lead staff to carry out activities on site to ensure that planned activities are satisfied and
recognized by guests
培训及带领员工现场执行活动,确保所策划活动得到客人的满意及认可。
Together with the public relations Department to promote the activities in the later stage and maintaincontinuous voice.
结合公关部做好活动后期宣传,保持连续发声。
Responsible for the arrangement and execution of theatre activities.
负责酒店大剧院活动的安排及执行。
Inviting guests to participate fans activities to enhance the participation in the hotel.
邀约客户参加店内和粉丝活动,提升宾客店内活动参与感。
Strengthen communication with guest and familiar with
popular activities, and identify guest needs
加强与客户沟通对接,了解时下热门活动,了解客户需求。
Communicate with sales department to help sales identify guest needs of group building activities.
积极与销售部沟通,帮助销售与客户沟通有关团建、集体活动的需求。
Participate in the operation of fans activities.
参与粉丝活动运营团队的工作。
Ensure the activities is well prepared, including staff arrangement, material procurement, etc
监督并确保活动准备充分,包括但不限于人员安排、物料采购等
Carry out other tasks as directed by your supervisors.
完成上级交待的其他任务。
Handle all incoming calls, minimize abandoncalls and handle all correspondence coming into the Reservations Office. Input all bookings in Opera and handle otherclerical work in the office.
处理所有打进来的电话,减低未接电话的比率,处理所有信函预定。 将所有的预定输入电脑系统并且处理其他的文书工作