岗位职责:
l 正确使用、操作厨房的设施设备、器具;
l 与团队成员一同收货,对收货物品进行数量、质量、规格的清点;
l 能够接受外场工作任务;
l 能够接受在厨房以外的地点完成工作;
l 可以被要求进行采购、盘点工作;
l 时刻保持以专业和积极的态度对待团队成员和上级,行为举止以餐厅的规则和团队成员手册的依据,确保部门的良好运营;
l 协调、组织和参与和厨房有关的所有产品的制作;
l 避免浪费和损失食物,确保最大限度的节约原材料及成本管控;
保证厨房区域卫生标准,包括库房、冷冻室、冰箱及储存室的干净整洁。
任职资格:
l 高中/中专以上学历,厨房烹饪专业,有相关资格证书;
l 具备本职位相应的烹饪技能,高效快捷完成工作;
l 有能力按照事情的优先顺序按时完成任务;
l 能够合理消耗所有产品和配料;
l 有能力按照事情的优先顺序按时完成任务。
【任职资格Qualification】
1.较强的领导能力和人际交往能力。
Strongleadership skills and interpersonal skills.
2.较强的英语交流沟通能力。
Excellentcommunication skills in English.
3.处理客人问题的能力。
Handleguest incident skills.
4.熟练的计算机能力并熟悉办公软件系统。
Excellentcomputer skills Microsoft office and related system.
5.三年以上国际酒店工作经验,一年以上同岗位经验就职经验。
Minimum of 3 years’ experience in anInternational 5-star hotel and 1 years’ experience in a similar position in.
【岗位职责Job Description】
1.汇报值班日志中所记录的所有事件。
Reportall daily occurrence of the Hotel in the Assistant Manager’s Log record.
2.仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项,且负责到底。
Follows through closely all tasks that need tobe attended and ensure full completion by end of shift. Checks through for anyoutstanding matter and assumes full responsibility for uncompleted tasks.
3.抽查客人的入住登记卡,确保准确录入客人资料。
Spot check all arrival registration cards andensures details are entered accurately.
4.礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。
Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.
5.与相关部门经理协作,监控房务部的整体服务标准,采取必要的改进措施。
Monitors Rooms’ standards in general, workingthrough the respective DepartmentHeads to take corrective action where necessary.
6.确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standardshave been implemented, and that optional brand standards have been implementedwhere appropriate.
7.以协助和灵活的态度与其他管理层员工密切合作,关注酒店的整体成功和客人的满意度。
Works closely with othermanagement personnel in a supportive and flexible manner, focusing on theoverall success of the hotel and the satisfaction of hotel guests.
8.发扬“群策群力”的精神,确保前厅部员工与其他部门在工作中相互支持、灵活变通。
Ensures that the Front Office associates work ina supportive and flexible manner with other departments, in a spirit of “Wework through Teams”.
9.能够运用常识解决复杂问题。
Applies common sense approachwhen faced with a difficult situation.
10.熟悉紧急事件处理程序。
Familiar with all Emergency Procedure.
任职资格Qualification:
1.1-2年其他五星酒店同职位的工作经验。
Working experience in a similar position in a 5 Star Hotel for 2-3years.
2.优秀的英语口译及书写能力。
Very good English skills (written & verbal).
3.精通计算机程序、熟知软件及电子表格系统。
Computer operation and familiarity with some software packages, including spreadsheet programs.
4.领导才能、培训技巧、组织能力、积极/主动的工作态度/有承受压力的能力。
Good leadership skills / good training conducting skills / Strong organization skills / Positive attitude to work and ability to work under pressure.
岗位职责Job Description:
1.协助确保餐饮部运作符合其酒店策略,适当执行酒店规章。
Assists to ensure that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate.
2.在适当的时候协助准备和更新部门营运手册。
Assists to prepare and update departmental operations manuals as appropriate.
3.协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
4.礼貌而高效地的方式处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints andinquiries in a courteous and efficient manner, following through to make sureproblems are resolved satisfactorily.
5.在餐厅区域花时间巡视以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。
Spends time in the outletto ensure that the outletis managed well by the respective associates and functions to the fullestexpectations.
6.将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化,以完成经营上的财政目标和顾客期望。
Maximises associate productivity through theuse of multi-skilling, multi-tasking and flexible scheduling to meet thefinancial goals of the business as well as the expectations of the guests.
7.关注工作效率水平的提高以及在适用的的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
Focuses attention on improving productivity levels andthe needs to prudently manage utility/payroll costs within acceptableguidelines ensuring optimum deployment and energy efficiency of all equipment.
8.协助餐厅经理达到月度和年度个人目标和餐厅营业收入。
Assists the outlet manager to achieve the monthly andannual personal target and the outlet’srevenue.
9.确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
Ensures that all hotel, company and local rules,policies and regulations relating to financial record keeping, money handlingand licensing are adhered to, including the timely and accurate reporting offinancial information.