【职位描述】
宾客服务
Customer Service
保证所有的员工时刻提供客人所期望的，并且符合我们酒店承诺的服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
保证所有的员工对我们酒店其他部门的员工同样提供高品质的服务。
Provides excellent service to internal customers in other departments as appropriate.
以礼貌高效的服务处理来自酒店外部的客人和我们酒店的客人的投诉，同时对问题的解决要跟进，并且询问客人的满意度。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
与同事保证良好的关系。
Maintains positive guest and associate interactions with good working relationships.
营运
Operational
全面落实酒店餐饮部的各项标准。
Ensures that minimum brand standards have been implemented.
积极响应客人的合理建议，并尽快改善。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
团队协作，主动灵活待客，顾客至上，酒店的大局为重。
Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
保证所有员工以积极灵活主动的方式与其他部门的员工协作。
Works in a supportive and flexible manner with other departments.
正确使用洗碗机清洁盘，杯，碟子，银具，玻璃杯等。减少破损。
Operates an automatic dishwashing machine that cleans and washes plates, cups, saucers, silverware, glasses and other dishes. Damage reduction
确保垃圾被及时清理，并确保清运过程中不撒漏。
Ensure that the garbage is cleaned up in a timely manner, and ensure that no leakage during the cleaning process.
负责餐具、厨具的接收，分类，清洗和摆放的工作。
Responsible for receiving, sorting, cleaning and placing tableware and kitchenware.
清理厨房的地板。
Sweeps and mops kitchen floors.
清洗工作台，水池，墙面，天花板，通风口，冰箱和模具。
Washes worktables, sinks, walls, ceiling, air vents, refrigerators, and meat blocks.
清洗污水管道和滤油口。
Cleans and washes floor and gutter drains and grease traps.
及时将垃圾送入指定的容器中。
Segregates and removes trash and garbage and places it in designated containers.
协助进行每月对运营设备及营业用品的盘点。
Maintains par stocks of all equipment and guest supplies.
每日向当班的管事部领班汇报工作，并接受任务。
Reports daily to the Team Leader - Stewarding on duty and receives assignments.
向管事部经理/领班报告所有困难或问题，以进行解决和跟办。
Report all difficulties or problems to the stewarding Manager/ Team Leader for resolution and
follow-up.
其他
Other Duties
熟悉并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
保证高标准的个人仪表。
Ensures high standards of personal presentation and grooming.
根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
在任何时间表现负责的管理和行为，并以积极的形象代表酒店的管理团队和国际凯悦。
Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
根据安排出席酒店和部门的培训以提高技能和知识。
Attends training sessions and meetings as and when required.
严格执行额外的合理的任务和职责。
Carries out any other reasonable duties and responsibilities as assigned.
【任职要求】
1、对工作有责任心。
2、能吃苦耐劳，对工作细心、耐心。
3、身体健康，精力充沛。
