· DeliverFood and Beverage service of high standard and in accordance with departmentalstandards and procedures推进高质量的标准确保与部门的标准和程序相一致
· Inthe absence of a Manager, conducts shift briefings to ensure hotel activitiesand operational requirements are known 当经理不在的时候，主持当日简短的会议确保饭店各项活动和运作要求传达下去
· To assist and direct the service staff with direct service to the guest,enduring that the service standards are maintained and that guest satisfaction is kept at a high level.根据服务标准协助服务员为客人进行服务以确保客人具有较高的满意度。
· Developdepartmental standards and procedures to promote salesmanship, beveragecreativity and profit推进部门的标准和程序，促进推销意识和技巧，饮料创新和追求最大利润
· Communicateswith manager any difficulties, guest comments and other relevantinformation 与经理对于任何的困难、客人意见和其它有关的信息进行沟通与交流
· Deliversdaily briefings and attends other Food and Beverage meetings as scheduled根据进度安排参加每日的简短会议和餐饮部其它的会议
· Deliversprepared training sessions in line with a departmental monthly calender根据部门安排准备培训课程
· Preparesfor service by ensuring the department’s:服务准备以确保以下事宜：
o Groomingis impeccable and in accordance with ICHG personal presentation standards注重仪容仪表与洲际酒店的要求达到一致
o Equipmentis clean设备清洁
o Equipmentis sorted and stored设备分类及储存
o Requirementsfor special occasions are ready特殊事件的准备
o Musicis on音响效果
o Lightingis on灯光效果
o Outletis ready for service and guest comfort做好对客服务的准备
· Carriesout effective service by ensuring all staff are aware of their role in:贯彻有效的服务确保所有的员工意识到他们的角色
o Greetingand seating guests问候和引位
o Explainingand up-selling daily beverage specials解释和促销当日的特别饮品
o Processingfood orders accurately准确的处理食品点单
o Ensuringpayment methods are handled accurately正确处理各种结帐方式
o Ensuringworking areas are cleaned and re-set quickly保证工作区域整洁、翻台快捷
o Ensuringthe bar is clean保证酒吧整洁
o Regularlycleaning ashtrays 时常清洁烟灰缸
o Conversingwith Guests in relation to the food and beverage products有关食品、饮料的产品要与客人多交谈
· Carriesout effective beverage service by ensuring:贯彻有效的酒水服务确保以下事宜：
o Beveragesare up-sold and regularly replenished, abiding by responsible alcohol serviceregulations时常补充酒水，保持含酒精饮料的服务方法
o Conversewith Guests about wine, advising the types and styles of wine, taking wineorders and serving wine与客人交谈有关葡萄酒的信息，建议葡萄酒的品种和风格，点葡萄酒并提供服务
o Promotingand selling cocktails to guests向客人促销和推销鸡尾酒
o Makingand presenting cocktails制作和呈现鸡尾酒
o Coffeeand tea is served hot and in accordance with standard按照标准服务咖啡和茶
· Patroncare standards are adhered to by ensuring:保证对客的关注要做到以下几点
o Guestsare advised on alcoholic beverages仔细考虑客人所点的含酒精饮料
o Thestrengths of alcohol is advised and guests are advised as to their effect根据酒精饮料的浓度提示客人适可而止
o Compliancewith legal provisions of local liquor codes遵守当地法定的有关酒精饮料的规定
o Levelof intoxication of guests is assessed and appropriate action taken根据客人醉酒的表现采取适当的措施
o Adviseguest on the hotel’s policy of smoking提示客人饭店有关吸烟的规定
o Monitorfactors which interfere with the total experience of the guest观察客人有无过量饮酒的表现
· Cellaroperations are carried out including:酒窖操作要注意以下几点：
o Correctuse of refrigeration system正确掌握冰箱的温度
o Effectiveoperation of the post-mix syrups bulk dispense system有效操作糖浆控制系统
o Operatingthe beer reticulation system操作啤酒控制系统
o Adheringto stock control procedures保持储存控制程序
· Takeappropriate action to resolve guest complaints采取合适的行动解决客人投诉
· Requisitionbar items according to bar stocks根据酒吧库存量填写提货单
· Trainbar attendant, wait help and bus help in basic beverage knowledge and beverageservice对酒吧服务员进行酒水知识和服务技能的培训
· Completespillage report and submit to Food and Beverage manager at the Conclusion ofeach shift每个班次要完成所有销售报告向餐饮部经理报告
· Assistthe Food and Beverage Manager to source and review outlet musicians协助餐饮部经理设定酒吧音乐
· Assistto promote the musicians协助乐队
· Design promotional material which is aimedat increasing revenue, covers and profit for the Bar with the approval of theFood and Beverage Manager经餐饮部同意设计促销项目以增加收入、人数和利润
