确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与餐厅经理密切合作准备和定期更新餐饮部预算，确保达到预算目标并且有效的控制成本. Assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with the Outlet Manager ensuring targets are met and costs are effectively controlled. 在每日运营及质量控制方面与厨务部密切配合。 Liaises with the Culinary Department on daily operations and quality control. 具备充足的菜单和酒水知识，能够向客人推荐和促销餐饮产品。 Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 餐厅经理不在岗时，就每日的准备、服务和菜单给员工召开班前例会。 In the absence of Outlet Manager conduct daily pre-shift briefings to associates on preparation, service and menu. 通过参与管理，根据酒店制度和程序以及相关适用法律，对餐饮部员工进行紧密督导。 Through hands on management, supervises closely all Food and Beverage Service associates in the performance of their duties in accordance with policies & procedures and applicable laws.

全面落实酒店餐饮部的各项标准。 Ensures that all company minimum brand standards have been implemented. 多在厨房里协调员工和客人/员工和其他部门同事的关系， 同时协助厨师长培训下属员工。 Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 监督厨房的运作，保证使用新鲜的西点。 Frequently verifies that only fresh products are used in Bakery and Pastry preparation. 核对商品预定单和接收单。 Checks incoming ingredients ensuring that all merchandise is in accordance with order sheets and receiving records. 根据菜谱和就餐人数定期检查原材料的准备情况。 Ensures orderly handling of all raw products and checks that quantities prepared are according to recipes and plate specifications. 定期检查输送给每个厨房的西点，必须严格遵守酒店厨务部的相关规定。 Frequently tastes bakery and pastry products in all outlets and be demanding and critical when it comes to Food and Beverage quality. 给西点房制订并严格执行卫生条例。 Establishes and enforces sanitation standards for the kitchen. 积极响应客人的合理建议，并尽快改善。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

有效的协调组织厨房内部的工作，最大的提高工作效率。 Organizes and sets up the assigned section of the Food and Beverage Kitchen as efficiently as possible to increase speed and maximize productivity. 确保所有的菜肴符合菜谱的标准。 Ensures that all dishes from that section are prepared consistently and according to standard recipes. 协助厨师长充分落实酒店的标准。 Assists Chef de Cuisine in ensuring that all culinary standards in that section comply with company and Hotel Policies and Procedures and Minimum Standards. 监督食品准备和烹制的过程防止浪费。 Monitors food and operating costs and controls these by reducing waste. 给员工做适当的培训，提高工作效率。 Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function. 保证厨房的卫生符合卫生部门和酒店的标准。 Ensures the sanitation standards for kitchen are being met. 了解自己的员工，在客务繁忙时可以高效的安排工作。 Be familiar with all sections of the kitchen to facilitate the flexible use of associates. 维护厨房内的各种仪器。 Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage.

在日常的工作运行及紧急情况中与客房部、保安部、工程部及其他各部门保持紧密的联系。 Liaises with Housekeeping, Security, Engineering and other related departments on daily operations and emergency situation. 礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests. 与客人建立并保持良好的宾客关系。 Establishes a rapport with guests, maintaining good customer relationship. 在团队的接待工作中发挥主动性及创造性，协调好与销售部、餐饮部及其他部门之间的合作。 To exercise initiative and resourcefulness in all aspects of group handling and to coordinate and cooperate with Sales, Rooms and F&B departments in all arrangements. 组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。 Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, event and special attention that are needed. 确保每一个员工及时了解酒店的各种更新的产品知识、促销计划、政策变动，并处理好内部的沟通及联系。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. 确保每一个员工时刻保持并履行高度的保护客人隐私的意识。 Ensures all associates practice the utmost protection of guests’ privacy and confidentiality. 确保宾客服务员始终提供所需的服务，并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。 Ensures services provided by associates are always available and are always carried out to define standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual.

持续寻求市场和公关机会以增加酒店知名度和获取业务。 Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business. 培养与媒体间的良好的关系，最大可能的提高酒店的知名度。 Fosters outstanding relationship with the press and maximize the hotel exposure, journalists, editors and proprietors of media. 协助市场传讯部总监准备和更新酒店的宣传资料。 Assists the Director of Marketing Communications to prepare and update the hotel's press kits. 负责摄影记者和媒体在酒店采访的内部安排。 Supervises the internal arrangements for photojournalists and media on assignment at the hotel. 积极寻求推广酒店客房和餐饮的所有内部和外部的机会。 Proactively seeks opportunities (internally and externally) to promote rooms and food and beverage business. 协助确保所有酒店餐饮房务部的宣传广告标准一致并且符合凯悦品牌标准。 Assists the F&B and Rooms on collateral requirements and that they comply with Hyatt’s Brand Standards i.e. F&B newsletters, promotional flyers and posters, photography of food and festive shots etc. 协助酒店有关人员撰写和起草对外发布的演讲稿、信件和文章等。 Provides assistance to hotel personnel in writing speeches, preparing letters and drafting articles that are to be made public.

有效的协调组织厨房内部的工作，最大的提高工作效率。 Organizes and sets up the assigned section of the Food and Beverage Kitchen as efficiently as possible to increase speed and maximize productivity. 确保所有的菜肴符合菜谱的标准。 Ensures that all dishes from that section are prepared consistently and according to standard recipes. 协助厨师长充分落实酒店的标准。 Assists Chef de Cuisine in ensuring that all culinary standards in that section comply with company and Hotel Policies and Procedures and Minimum Standards. 监督食品准备和烹制的过程防止浪费。 Monitors food and operating costs and controls these by reducing waste. 给员工做适当的培训，提高工作效率。 Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function. 保证厨房的卫生符合卫生部门和酒店的标准。 Ensures the sanitation standards for kitchen are being met. 了解自己的员工，在客务繁忙时可以高效的安排工作。 Be familiar with all sections of the kitchen to facilitate the flexible use of associates. 维护厨房内的各种仪器。 Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage.

薪资标准:基本工资+补贴+季度奖金+季度排名奖金+年度奖金+良好晋升平台  职位描述：  1、 全面负责酒店日常经营和管理工作，确保酒店经营和管理指标的完成；  2、 负责组织、实施及督导下属按如家手册标准建立培训体系，制定和实施店内各部门培训计划，为如家培养合格管理人才；  3、 负责店内人事工作的监督、指导、考核及招聘工作，接受公司人事调动；   4、 负责酒店文化和员工队伍建设，提升员工满意度；  5、 负责与社会职能部门之间的协调和沟通，为酒店创造良好的经营环境；  6、 执行如家统一的市场策略；   岗位要求：   1、 大专以上学历，8年以上工作经验;  2、 具有四星级以上酒店部门经理/部门总监或知名品牌连锁酒店总经理岗位工作经验；   3、 熟悉各地方相关的政策法规；   4、 爱岗敬业，注重工作结果；  5、 诚信，正值，有亲和力；  6、 出色的沟通能力、团队建设能力及承受工作压力的能力；  7、 有很强的执行力，富有激情，能出色完成公司下达的各种指令；  8、工作地点：上海，可接受区域内外派。

薪资标准:基本工资+补贴+季度奖金+季度排名奖金+年度奖金+良好晋升平台 首旅如家中高端事业部包建国璞隐、和颐至尊、和颐至尚、扉缦等品牌，为集团倾力打造的中高端品牌。  职位描述：  1、 全面负责酒店日常经营和管理工作，确保酒店经营和管理指标的完成；  2、 负责组织、实施及督导下属按如家手册标准建立培训体系，制定和实施店内各部门培训计划，为如家培养合格管理人才；  3、 负责店内人事工作的监督、指导、考核及招聘工作，接受公司人事调动；   4、 负责酒店文化和员工队伍建设，提升员工满意度；  5、 负责与社会职能部门之间的协调和沟通，为酒店创造良好的经营环境；  6、 执行如家统一的市场策略；   岗位要求：   1、 大专以上学历，8年以上工作经验;  2、 具有四星级以上酒店部门经理/部门总监或知名品牌连锁酒店总经理岗位工作经验；   3、 熟悉各地方相关的政策法规；   4、 爱岗敬业，注重工作结果；  5、 诚信，正值，有亲和力；  6、 出色的沟通能力、团队建设能力及承受工作压力的能力；  7、 有很强的执行力，富有激情，能出色完成公司下达的各种指令；  8、工作地点：全国范围，可接受外派。

薪资标准:基本工资+补贴+季度奖金+季度排名奖金+年度奖金+良好晋升平台 首旅如家中高端品牌包建国璞隐、和颐至尊、和颐至尚、扉缦等品牌，为集团倾力打造的中高端品牌。  职位描述：  1、 全面负责酒店日常经营和管理工作，确保酒店经营和管理指标的完成；  2、 负责组织、实施及督导下属按如家手册标准建立培训体系，制定和实施店内各部门培训计划，为如家培养合格管理人才；  3、 负责店内人事工作的监督、指导、考核及招聘工作，接受公司人事调动；   4、 负责酒店文化和员工队伍建设，提升员工满意度；  5、 负责与社会职能部门之间的协调和沟通，为酒店创造良好的经营环境；  6、 执行如家统一的市场策略；   岗位要求：   1、 大专以上学历，8年以上工作经验;  2、 具有四星级以上酒店部门经理/部门总监或知名品牌连锁酒店总经理岗位工作经验；   3、 熟悉各地方相关的政策法规；   4、 爱岗敬业，注重工作结果；  5、 诚信，正值，有亲和力；  6、 出色的沟通能力、团队建设能力及承受工作压力的能力；  7、 有很强的执行力，富有激情，能出色完成公司下达的各种指令；  8、工作地点：全国范围，可接受外派。

【岗位职责】 全面负责自助火锅餐厅的厨房运营管理，包括菜品研发、成本控制、人员调配及食品安全管理； 制定并优化自助火锅的菜品标准、操作流程及出品质量，确保口味稳定且符合市场需求； 监督食材采购、验收及库存管理，合理控制成本，减少浪费； 负责厨房团队的建设、培训及日常管理，提升团队专业技能与工作效率； 严格执行食品安全与卫生标准，确保厨房环境及操作符合相关法规要求； 定期分析经营数据，提出菜品调整或运营优化建议，提升顾客满意度。 【岗位要求】 具备丰富的火锅或自助餐厨房管理经验，熟悉川味火锅者优先； 精通火锅底料调配、食材处理及菜品创新，能独立研发新菜品； 具备较强的成本管控意识及数据分析能力，能有效优化厨房运营成本； 良好的团队管理能力，能高效协调厨房各岗位工作； 熟悉食品安全法规及厨房卫生管理规范，持有相关健康证或厨师资格证者优先； 工作责任心强，能适应高强度工作环境，具备较强的抗压能力。应聘人员一经录用，按规定购买社保，享受生日福利、节日礼物； “The Bridge”期待你的加盟。 职位福利：绩效奖金、带薪年假、五险、包吃包住

1.工作任务： 销售活动 -通过电话联系和拜访客户的方式参与销售活动，加强与客户的关系，获得市场信息和客户反馈； -制定细分市场销售活动的计划，以确保在任何时候都有适当的销售范围和有效的客户服务； -所有要求都得到及时、有效的处理； -不断地通过各种渠道获取新的商机和获得销售线索，如报纸、互联网、电视等； -监督销售活动的数量，以确保所有销售人员根据既定的每天的销售活动数量和电话销售等进行销售活动； -了解熟悉客户的背景，从而制定销售计划，从所负责客户及市场中获得生意 2.客户管理： -与客户相关的所有信息都记录在Opera S&C系统中，并在所有时间内保持信息的准确性； -协助销售经理制定针对每个客户的销售策略和战术，确保业主资源得到合理使用； -进行客户检查和客户审计，以检查所获得的每个客户的信息； -检查销售联络报告，从而确保所有客户被妥善的管理； -确保所有销售人员都建立销售联络计划，并且计划被有效地使用； -确保所有销售人员都建立了销售目标。 3.充分利用业主资源： -当酒店产品不符合客户的要求或客户对其他酒店有潜在需求，确保所有销售人员可以交叉销售； -与市场销售、客户团队和政府资助机构保持联系，探讨酒店需求和确保覆盖所有客户； -将业主奖励作为一个重要的销售工具； -与其他销售团队紧密合作，共同分享市场信息，讨论客户服务问题和合作。 4.准备定期报告： -准备销售活动记录和市场分析报告； -按照总经理和区域办公室的要求编制月度报告和临时报告。 5.商业市场营销计划： -筹备商业/市场营销计划并确保所有策略都有对应适当地战术； -根据商业计划制定周期行动计划，并确保销售团队按照既定的目标进行业务。 6.工作礼仪和职业道德： -确保所有销售人员都穿着制服或商务服装，并根据酒店的标准来着装； -确保所有销售人员都根据酒店的指导原则和当地法律进行相应的业务； -负责销售团队的所有行为，例如电话处理，守时，遵守酒店规则，法规和LSOP。 7.与其他部门和会议的协调： -确保与其他部门间的市场销售顺利进行；

负责酒店欢乐餐厅和大堂吧管理，提高服务质量，完成餐厅和大堂吧的各项运营指标。

岗位职责 1.协助康乐部总监营运管理工作，实施营销计划，督促完成各项任务和经营指标； 2.协助建立部门内各项规章制度以及各部门的协调工作； 3.组织和实施部门员工的服务技术培训工作提高员工素质 4.建立良好的对客关系，积极认真地处理宾客的投诉，保证最大限度地满足宾客的需求，提高服务质量； 5.负责部门员工的聘用及其管理工作的日常督导，年终对下属进行绩效评估； 6.与人事部配合招聘、挑选、奖励、处罚、晋升、调动； 7.完成上级领导交给的其他工作。 岗位要求 1.年龄25岁以上，形象气质佳，大专学历，管理专业优先； 2.良好的组织沟通能，随机应变能力； 3.掌握前厅各项业务标准化操作程序、知识、了解顾客心理和推销技巧； 4.有1年以上品牌酒店等涉外服务业的管理经验，有spa行业工作经验者优先。

岗位职责 1.  按照总经理的要求督促其他部门及时上交材料。 2.  出席会议并计划、组织、优先安排、协调和管理活动。 3.  和别人一起工作来收集必要的信息来管理项目，实现目标,并解决问题。 4.  有良好的全局观。 5.   协助总经理准备各种报告及演示报告 6.   协助设计并准备所需的分析报告。 7.   协调保持并增进与其他部门的联系沟通。 岗位要求 1、大专及以上学历，文秘、法律、酒店及相关专业。 2、1年以上同等职位工作经验，有总经理助理工作经验及酒店工作经验者优先。 3、良好个人品质和职业道德，严格遵守有关法律、法规和规章。 4、良好的沟通技巧，较强的语言表达能力和灵活的处事能力。 5、良好的沟通、组织、协调能力，能独立协调对内对外各种关系。

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Regency Club Manager is responsible to ensure the smooth operation of the hotel's executive floor, including check-in and check-out of guests, as well as the running of the executive floor lounge. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years Rooms Division work experience as Manager or Assistant Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

●         管理，协调并参与厨房雇员为每个厨房正确的清洁及所有食品，切割，腌制，调味 Supervises,coordinates and participates in the activities of kitchen staff engaged in theproper cleaning, cutting, marinating, seasoning and cooking of all food stuffsfor respective kitchen. ●         有关每周早饭，午饭，晚饭的菜单和建议，取得总厨肯定，检查每天菜单，宴会菜单或确定的种类预算和食品的品种和数量的准备工作 Suggestsbreakfast, lunch and dinner menus weekly and submits same to Executive Chef forapproval; checks daily menu, function order or forecast to determine kind andquantity of food items to prepare. ●         准备预定的食品种类并做出计划 Preparesrequisitions of food items based on planned food prepared. ●       观察和测试煮熟的食物;对准备好的所有食物进行取样 Observesand tests food being cooked; samples all food prepared. ●         监督好客人的特别点单或员工的特别推荐，参加餐饮和投诉会议，并告知上级主管 Supervisesdishing out of food portions to guests or employees attends to meal suggestionscafeteria meeting and complaints; reports to Head Chef / Sous Chef regardingsame. ●         充分利用剩余食品，转换成为其他食品 Utilizesleftover food; converts unconsumed cooked food to other dishes. ●       检查采购物资的新鲜度、质量和数量 Checkson requisitioned supplies to determine freshness, quality and quantity. ●         准备个人的每周计划 Preparesweekly schedules of his personnel. ●         培训和评估个人的技能 Trainsand evaluates performance of his personnel. ●         保证厨房设备和用具正确操作 Ensuresthat kitchen equipment and utensils are handled and used properly. ●         确保落实酒店的成本控制政策和程序 Ensuresthat hotel cost control policies and procedures are followed. ●         根据其他餐厅厨房的要求提供物品 Suppliesother kitchen outlets with their requirements. ●         与管事部或其他厨房协调，确保设备、工作区域及冷房的清洁及维护 Ensurecleanliness and maintenance of equipment, work areas, and cold rooms, incoordination with other kitchens or stewarding. ●         组织面试第一轮员工并使之尽量达到酒店要求 Conductspreliminary selection interviews of candidates for positions in his sectiontaking into account standards of personnel quality of the hotel. ●         组织新员工参加迎新培训，并书面告知下属员工今后业绩评估的标准 Conductsorientation for new hires for his section advising them in writing of thestandards against which performance of their subordinates will be evaluated. ●         执行奖励，惩罚 InitiatesCommendations and Misconduct Notices. ●         给予员工评估和建议 Appraisesperformance of subordinates and recommends appropriated action basing onresults of rating. ●         根据对象制定培训需要 Identifiestraining needs of subordinates of personnel within his section. ●         根据酒店运营情况，工作职能会做相应的调整 Thisjob description will be reviewed on a regular basis to incorporate any newresponsibilities which reflect the business requirements. 此岗位要求粤菜炒锅经验

【岗位职责】 1、负责酒店前厅接待工作，为宾客提供专业、热情、高效的入住及离店服务； 2、协助处理宾客需求及投诉，确保问题及时解决并提升客户满意度； 3、熟悉酒店产品及服务内容，主动向宾客推荐酒店特色项目及周边旅游资源； 4、维护宾客关系，建立客户档案并定期跟进，提升客户忠诚度； 5、协助完成前台日常运营工作，包括账单核对、数据录入及报表整理等； 6、参与酒店主题活动策划与执行，提升宾客体验感及品牌形象。 【岗位要求】 1、形象气质佳，具备良好的服务意识与职业素养； 2、沟通表达能力强，能够熟练使用普通话，掌握基础英语交流能力优先； 3、具备较强的应变能力与抗压能力，能妥善处理突发情况； 4、工作细致耐心，具备团队协作精神及主动学习意识； 5、能适应倒班工作制，包括节假日及周末排班； 6、有酒店前台或客户服务相关经验者优先，无经验者可培训上岗。

岗位职责 1、负责通过公关和促销活动实现集团和酒店在本地和国际上的定位目标。 2、协助总监开发公关促销计划及制作预算。 3、与媒体、本地社区、客户及酒店总部保持密切联系，代表、宣传酒店形象。 4、保证所有的宣传资料和广告都达到集团的标准，维护酒店的良好形象和定位。 5、开拓并实施公关活动，负责制作促销资料、对媒体宣传资料及安排在媒体对饭店的报道。 6、开发并跟进酒店的各项市场活动。 岗位要求 1、与媒体、各营销渠道及组织机构沟通并提供合适的材料以确保他们有足够的资料促销酒店的服务。 2、积极主动组织丰富的市场公关及广告媒体的会议活动。 3、发布酒店重大事件及促销新闻。 4、建立，保持与广告商和公共关系组织的关系。 5、在本地市场内，通过参加各种营销活动，树立饭店的形象。 6、负责各类材料、图片、数据库，资料库和文档等。 7、维护酒店和集团的形象。 8、监视并确保对竞争对手的活动有完全的了解，以便在制定战略时使用这些信息。 9、计划与协调酒店赞助的活动。 10、发现并组织有关赞助活动去提高酒店在市场的形象。 11、参与准备和制定部门/小部门/分部门的目标。 12、开发并执行市场公关/广告媒体计划去完成整个酒店的目标与媒体，并与公关客户保持联系。 13、参与准备战略计划。 14、积极地与主流媒体交流去提高酒店在市场的曝光率或撰写文章。 15、掌握市场营销数据。 16、主动承担发展，执行酒店年度公关计划和广告活动。 17、在销售总监的指导下，组织活动包括邀请媒体，本地重要人物，公司客户，旅行社和其他相关客人。 18、在团队内有效的工作。 19、遵守酒店酒店的行为准则。 20、遵守酒店酒店员工守则。 21、遵守酒店酒店的政策及程序。

【岗位职责】 1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2、进行有关的市场计划分析制定部门工作计划，完成工作报告。 3、使客房达到最高出租率，获取最佳的客房收入。 4、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5、保持良好的客际关系，能独立有效地处理宾客投诉。 6、协助酒店与更高一级领导处理突发事件。 【岗位要求】 1、大专以上学历，有同岗位工作经验2年以上。 2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利，有较强的协调管理能力，具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

【岗位职责】 1、制定并完善酒店各项培训管理制度。 2、协助上级进行全酒店各部门日常培训需求分析。 3、负责新员工的入职培训工作。外请人员来店培训的服务工作。 4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。 5、收取各部门季度、月度培训计划、初审工作。 6、协助上级培训各部门业务培训负责人培训技巧和知识。 7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。 【岗位要求】 1、本科以上学历，有相同岗位工作经验3年以上。 2、具有良好的沟通能力和协调能力。 3、具有较强的文字综合能力和口头表达能力。 3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。 4、具备教育学、心理学以及酒店管理理论知识。 5、熟悉员工的规律、特点和岗位培训工作程序。

岗位职责 1、管理酒店日常财务管理工作。 2、建立财务管理体系，完善各项财务管理制度。 3、完善内部控制体系，检查财务运行情况。 4、监督检查酒店财务运做和资金收支情况。 5、负责与财政、税务等有关部门保持良好的关系。 6、帮助会计人员解决会计核算中的疑难问题，并向财务总监报告。 7、审核每日现金、银行存款日报表，并在签章后，报送财务总监 岗位要求 1、大专以上学历，财经类或相关专业。 2、五年以上酒店财务部相关工作经验。 3、能全面承担财务及审计的各项职责，能对经济业务做出及时准确的评估。 4、熟悉酒店行业财务流程, 熟悉国家财务、税务、审计等相关法规政策。

岗位职责： 1、系房务部的主要负责人，负责房务部的整体工作，组织部门开展前台接待、客房服务、SPA、健身房、棋牌室洗衣房和各项服务配套、保障工作，完成房务部的日常工作任务。 2、贯彻执行酒店高层的各项决议，通过科学化、标准化、程序化的经营管理，确保完成酒店高层的各项工作任务。 3、负责房务部团队建设、管理体系（包括品控及服务）的标准建立，如酒店管家服务标准体系建立、前厅接待、客房服务、洗衣房及其他与房务相关核心工作落实。 4、个人经营业绩管理目标，参照入职后签订《经营业绩目标管理责任书》落实。 5、管理线条，具体的运营管理业务工作对酒店执行总经理负责。 任职要求： 1.8年以上，五星级酒店所属区域管理经验，3年以上所属职务经验。  2. 形象气质良好,国际联号五星级商务度假酒店同岗位经验者优先考虑。  3. 擅长团队管理，具有良好的沟通技巧和对客沟通能力，有丰富的房务管理经验。

【岗位职责】 1、更新改造计划且督促执行，保证酒店设施不断完善，始终处于正常、完好状态。 2、负责工程部的节支运行、保证酒店最大限度的节能、节支。 3、根据营业情况和气候及市场能源价格情况，提出节能运行的计划。 4、负责协调和酒店相关的市政工程等业务部门的关系，以获得良好的外部环境。 5、分析工程项目报价单，对完工的项目组织人员进行评估和验收。 【岗位要求】 1、专科以上文化程度；5年以上同岗位工作经验。 2、必须掌握机电工程设计基础知识、熟悉电子通讯设备、计算机、暖通、空调、给排水设备、电梯等的使用和维护管理，熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。 3、能组织和指挥工程部各项工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心与责任感，有较强的自学能力和适应性，秉公办事，不谋私利。

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Guest Relations Manager who shares a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: • Commitment to supportive teamwork and open communication • Responsibility for ongoing enhancement of their skills and performance • Recognition of personal accountability for their own actions and the outcomes of those actions • An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Job Summary • Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. • Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved with Housekeeping. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups accordingly to the guest preferences and requests. • Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Works closely with Security to ensure guest and staff safety is a priority. • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone in a timely manner. • Ensure all glitches are recorded accordingly. Handles all glitches based on facts and investigate all glitches accurately. To be neutral at all times maintaining professionalism. • Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. • Walked all VIPs room prior to their arrival ensuring all preferences and request are provided accordingly. Worked closely with Room Service and Housekeeping team. • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. • Performs Night Audit correctly and ensuring reports are distributed as required. Ensures all rates checks and high balances are monitored and follow up accurately. Prepares discrepancy reports and keep the Front Office Manager informed of all activities during the night shift. • Routine rounding of the hotel environment including Front & Back of the House, Food & Beverage outlets and public spaces to ensure everything is in working condition. Reports any damages or repairs work on a timely manner and follow up the work has been completed. Ensures that employees grooming are up to standard. Keep Department Head well informed of any area of concerns. • Complies with Four Seasons’ Work Rules and Standards of Conduct as set forth in Employee Handbook. • Works harmoniously and professionally with co-workers and supervisors. • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking. • Can answer guest calls and direct them appropriately in the absence of a Communications Operator. • Ensure all guest information is entered into PSB “Police Station Bureau” system correctly on a timely manner and registration of guest information is completed accordingly. All guest passport or ID is being scanned and updated. Outside guest/ visitors are registered into the PSB visitor booklet • Participate with local PSB meeting and ensure all matters related to guest registrations are entered correctly. Maintained a proper relation with the PSB officer working closely with them. • Worked on public holidays, shifts and additional shifts when deemed necessary based on hotel occupancy and business requirement. • Must be familiar with Four Seasons Hotels & Resorts standard training manual and service culture. Ability to understand the Policy & Procedure and operating manuals. Requirements We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. • At least 2~3 years of relevant work experience in the International Luxury Hotel. • Self-driven and a strategic resourcing professional. • Able to work independently and under pressure in a fast pace working environment. • Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. • Good command of both written and spoken Chinese and English. • Mandarin Speaking and Work authorization in China is a must. Join us and Enjoy… • An opportunity to build a life-long career with global potential and a real sense of pride in work well done • Best-in-industry training • Complimentary stays at Four Seasons properties (based on availability) with discounted meals • Incentive bonus/ competitive salaries • Employee service awards • Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://www.fourseasons.com/careers/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts