• Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction  • Prepare Weekly Events Forecast and seize upselling opportunities  • Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion  • Supervise the timely delivery of Master Invoice to customers and facilitate payment  • Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated PEOPLE  • Team up with counterpart MICE Fulfillment staff to deliver sector/customer specific services as required  • Communicate to his/her superior any issues encountered and other relevant information  • Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required  • Where applicable, supervise, manage and train Events Executives and Events Coordinators in carrying out their responsibilities GUEST EXPERIENCE  • In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity  • Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing  • Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience  • Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly  • Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities