MAJORRESPONSIBILIES 职责概要：
To ensure smooth and efficient operation of the BQT.Operate the venue as a business unit as per the standards and procedures andpractice managerial principles, in order to achieve departmental goals, interms of Guest Satisfaction, financial targets, training and high employeemorale.
确保宴会厅的顺利和高效运作。按照标准、程序和实践管理原则来运营，以达到部门目标，包括客人满意度、财务目标、培训和员工士气。
SPECIFICDUTIES 工作任务:
Toachieve departmental goals, in terms of Guest Satisfaction, financial targets,training and high employee morale.
实现本部门在客人满意率、利润收入指标、提高员工士气等方面达到目标。
1. Food & Beverage餐饮部
1.1. BQT operation
· Develop Standards & Procedures, inkeeping with the hotel policies and procedures
· Ensure all associate understand andcarry out the tasks according to the SOP
· Complies with the hotel specific. Theincumbent will initiate systems and procedures to meet and if possible, exceedguest’s expectations
· Manage BQT service
· Manage cash handling procedures
· Oversee the preparation of daily bankingand cash flow reports
· Instruct associate in credit policiesand facilities
· Establish cash security procedures
· Manage the maintenance of equipment
· Monitor standards of guest facilitiesand services
· Control stock and monitor stock securityprocedures
· Take part in menu and wine list creation
宴会厅运作
· 按照酒店的标准程序制定服务标准及规则
· 确保员工按照标准与程序完成任务
· 遵守饭店的规章制度，推广相关系统的程序知识，尽可能的超越客人期望
· 管理宴会厅服务
· 管理现金的兑付和每日的结账工作
· 监督每日财务报告
· 指导员工了解信用政策和设备
· 建立现金安全兑换程序
· 负责设备的维护
· 监督客用设施和对客服务的标准
· 控制存货并监督存货安全程序
· 参与菜单和酒单的编写
2. Management/StrategicPlanning战略性的计划和管理
2.1. Take part in Strategic Planning andDevelopment
· Take part in the preparation andplanning and department goals and objectives
· Access sales and marketing data
· Participate in the preparation ofstrategic plans and operation plans
· Determining a purchasing plan, accordingto the financial budget of BQT
· Determine operation equipment accordingto business needs and low/peak seasons
参与战略计划的制定和开发
· 参与准备和制定部门的目标
· 参与准备战略计划和经营计划
· 掌握市场营销数据
· 根据经营情况，制定每年和每月预算
· 根据生意需求及淡、旺季情况决定运作设备
2.2. Assistwith the Planning and implementation of Sales & Marketing Strategies
· Assistwith the preparation of sales and marketing plans
· Assistwith the development of new products and services
· Assistwith the development of marketing strategies
· Assistwith the evaluation of sales and marketing activities
协助市场营销战略的计划和实施
· 协助准备市场营销计划
· 协助发展新产品和服务
· 协助发展营销战略
· 协助评价市场营销活动
2.3. ConsiderEconomic Relevant to the Department
· Takeinto account external economic issues when planning and making decisions
· Anticipateeconomic business level fluctuations
· Monitorinformation and trends in the industry
· Interpreteconomic data
考虑与部门相关的经济因素的资料
· 在制定计划和决策时考虑外部经济因素
· 预测经济波动水平
· 解释经济数据
· 在经营中考虑政治和社会影响
2.4. QualityManagement Systems
· Monitorthe implementation of quality management systems
质量管理系统
· 监督质量管理系统的实施
3. FinanceManagement 财务管理
3.1. POS.systems (Captain orders, shift change control of cash)
· Controland check daily operation of all POS. systems
· Ensurethat all Cash floats and all systems are as per the P&P of the accountingdepartment
· Ensurethat all Checks are posted accurately to the appropriate codes and departments
· Allcanceled dockets are to be summarized on the void and canceled summary andsigned by manager
收银系统、现金、点菜单的管理
· 每天检查收银机工作系统
· 保证所有现金收入和收银系统按照标准和程序操作
· 确保所有账单输入、打印正确
· 确保取消账单、点菜单必须由餐厅经理签字和注明原因
3.2. Manage Financial Matters
· Assist with the management of departmentfinances
· Prepare and monitor accounts of BQT
· Monitor, analyze and report variationsfrom the budget
· Prepare BQT performance reports
· Perform and interpret ratio analysis
· Analyze trend data
· Make pricing decisions in cooperationwith ADOFB and DOEBC
· Analyze sales mix
日常财务管理
· 管理部门财务
· 准备和监督餐厅的账务
· 控制、分析和报告预算的变动
· 准备单元/小组表现报告
· 进行和解释比率分析
· 分析趋势性数据
· 与餐饮副总监和宴会预定总监配合制定价格决策
· 分析销售结构
4. Purchasing/Stock采购/存货
4.1. Manage Purchasing & Stock Control
· In conjunction with the PurchasingManager/ADOFB develop and monitor the implementation of purchasing procedures
· Develop purchasing specifications
· Asses tenders for goods and services
· Negotiate prices and terms of purchase
· Prepare budgets for purchases
· Establish economical order quantities
· Develop stock control procedures
管理采购/存货控制
· 与采购经理/餐饮副总监配合发展和监督采购程序的完成
· 建立采购明细单
· 评估货物和服务的标价
· 商议价格和采购条款
· 准备采购预算
· 建立经济的订购数量
· 建立存货控制程序
4.2. Supervise Purchasing & Stock Control
· Monitor the implementation of purchasingprocedures
· Monitor the implementation of stockcontrol procedures
· Prepare and interpret stock reports
· Purchase stock/ inventory according topurchasing procedures and specifications
· Handle and store stock according tostock control procedures
监督采购及存货控制
· 建立存货控制程序
· 监督存货控制程序的完成
· 准备和解释存货报告
· 按照采购程序和明细单进行采购和库存
· 按照存货控制程序处理和储存存货
5. HumanResources人力资源
5.1. Certificates
· Becertified in TSW, MFT, SOFT SKILLS and other management skills
管理证书
· 获得TSW培训技巧、MFT、SOFT SKILL 培训技巧及管理技巧证书
5.2. Training:
· Training,development and management of associate.
· Determiningand implementing ongoing training needs for associates at different levels.
培训
· 培训、发展和管理员工
· 根据员工实际情况实行因材施教的培训
5.3. Manage Work Operations
· Coordinate work operations within thedepartment
· Develop performance standards foroperations in the department
· Assess work operations and prepare plansto implement change when required
· Coordinate between other departments
· Monitor productivity of the departments
操作管理
· 在部门内进行协调
· 建立部门的实际工作水平
· 评估工作表现，并在必要时制定调整计划
· 与其它部门运转协调
· 监督部门工作效率
5.4. Manage Industrial Relations
· Prevent and resolve grievances
· Counsel associate and prevent workrelated problems
· Resolve disputes
· Discipline associate
管理职业关系
· 避免和调解报怨
· 与员工沟通避免与工作相关的矛盾
· 解决争端
· 约束员工遵守纪律
5.5. AssociateManagement
· Determineand plan for future manning requirements
· Recruitassociate and carry out interviews
· Prepareassociate rosters
· Facilitatemulti-skill ensuring maximum flexibility of associate rotation to busy areasall exercised
· Maintainand update associate records
· Customizeposition profiles for your area of responsibility using the Marriott GroupHuman Resources Management System
· Manageassociate training and development using Marriott Group Human ResourcesManagement System
· Assistwith the planning and delivery of orientation programs
· Implementassociate performance appraisals
· Carryout exit interviews
员工管理
· 明确和制定本部门各岗位所需人员的编制计划
· 招聘员工
· 准备员工花名册
· 鼓励员工掌握多技能以保证员工在工作繁忙时最大的工作适应性
· 维护现有员工记录
· 使用“万豪集团人力资源管理系统”制定所在责任区内的各岗位描述
· 使用“万豪集团人力资源管理系统”来管理员工培训和发展
· 协助计划和实施入店教育
· 进行员工表现评估
· 实施员工离职面谈
5.6. SuperviseAssociate
· Provideongoing advice and support to associate under your supervision
· Superviseassociate performance
· Implementappropriate management practices that provide associate motivation andcommunication
指导员工
· 给予所管辖的员工以不断的建议和支持
· 指导员工表现
· 实施合适的管理方式给予员工动力和沟通
5.7. InstructAssociate (One to One)
· Provideone to one instruction to associate members when required
（一对一）指导员工
· 必要时对员工进行个别面对面指导
6. MenuKnowledge菜单、酒水知识
6.1. Menu
· Goodcommand food product and menu knowledge
· Consultwith Executive chef, regarding menu planning and delivery of service
· Understandand be familiar with all food preparation standards and procedures
· Continuallyexamine food for quality and quantity
· 菜单
· 熟悉餐饮知识和餐厅菜单
· 与行政总厨共同磋商制定菜单
· 了解并熟知所有食品准备的标准和程序
· 控制食品出产的标准
Drink list
· Goodcommand of beverage knowledge
· GoodKnowledge of Wines, Spirit recipes
· Implementbeverage service skill
酒水
· 熟悉酒水知识
· 熟悉葡萄酒、烈酒知识
· 酒水服务知识
7. Guest Service/Sales对客服务/销售
7.1. ManageGuest Service
· Responsiblefor guest and associate satisfaction in the venue.
· Continuallyimproving and enhancing service standards, and updating the Standards andProcedures as and when required.
· Managethe delivery of high-quality service to guests
· Managethe development and implementation of guest service strategies
管理对客服务
· 加强、提高服务水准以超出规定的服务要求
· 承担起客人满意的责任
· 负责向客人传送高水平服务
· 负责对客服务战略的发展和实施
7.2. Managethe Sales and Promotion of Products and Services
· UnderstandMarriott Bonvoy plans
· Continuallydevelop sales and promotional strategies for the Hotel’s products and services
负责销售和促销产品与服务
· 掌握万豪旅享家计划
· 不断为酒店产品与服务发展销售和促销战略
7.3. GuestService/ Relations
· Makeappropriate recommendations for guests.
· Deliverhigh quality service to guests
· Ensureguest needs and reasonable requests are met
· Seekopportunities to continually improve guest service
· Abideby the Marriott Hotels Guest Satisfaction System
· Establishand maintain effective guest relations
· Demonstrateeffective and appropriate interaction with guests whilst maintaining aprofessional approach and image
· Communicatewith guests in a manner that promotes friendliness, trust and satisfaction
· Takeappropriate action to resolve guest complaints
· Makesure all questions are well taken care off and personally check guestsatisfaction of all questions
对客服务/关系
· 为客人提出有创造性的建议
· 传送高水平对客服务
· 确保客人的需求和合理的要求被满足
· 不断寻找机会改进对客服务
· 遵守万豪酒店的顾客满意标准
· 建立和维持有效的对客关系
· 以职业化的态度和形象展示有效的和合适的对客服务技巧
· 用可以增进友好、信任和满意的态度与客人交流
· 采取合适的行动解决客人抱怨
· 确保所有的问题被依次解决并亲自确认客人对所有问题都满意
7.4. Selland Promote Products and Services
· Maintaina high level of product and service knowledge in order to explain and sellservices and facilities to guests
销售和促销产品与服务
· 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施
8. Computer计算机技能
8.1. MaintainComputer Systems
· Inconjunction with Information Systems Manager and Asst. Director of F&B:
· Maintainsecurity of data
· Resolvesystems and equipment problems
维护电脑系统
· 与信息经理和餐饮副总监配合
· 维护安全数据
· 解决系统和设备问题
8.2. HumanResources Computer Programs
· Accessand use the Marriott Human Resources Management Systems
人力资源电脑系统
· 掌握和使用万豪人力资源管理系统
8.3. Food& Beverage Computer
· Knowhow to use banquet sales computer system
· Accessand use cashier system
· Accessand use Food & Beverage computer programs
餐饮电脑系统
· 掌握电脑宴会销售系统
· 掌握电脑收银系统
· 掌握和使用餐饮电脑软件
8.4. WordProcessing
· Accessand use word processing computer packages
文字工作
· 掌握和使用文字处理软件包
9. Safety/Cleaning/Maintenance安全/清洁/养护
9.1. ManageSafety/ Cleaning/ Maintenance
· Inconjunction with the Loss Prevention Manager manage the development andimplementation of safety/ security policies and procedures for the department
· Inconjunction with appropriate personnel manage the development andimplementation of cleaning/ maintenance programs for the department
管理安全/清洁/养护
· 与防损部经理配合为部门建立并实施安全保卫政策和程序
· 与合适的人员一起为部门建立和实施清洁/养护程序
9.2. Maintaina Safe and Secure Working Environment
· Beaware of duty of care, and adhere to occupational health and safety legislation,policies and procedures
· Initiateaction to correct a hazardous situation and notify supervisors/ managers ofpotential danger
· Adhereto the hotel’s security and emergency policies and procedures
· Befamiliar with property safety, current first aid fire emergency procedures
· Logsecurity incidents and accidents in accordance with hotel requirements
维持一个安全可靠的工作环境
· 强调保养职责，遵守工作区健康和安全法规、政策和程序
· 采取行动排除危险，向上级或经理报告危险隐患
· 坚持酒店安全制度、紧急情况处理规定和程序
· 熟悉对财产安全、紧急救护和火警等处理程序
· 依照酒店要求记录安全日志和事故记录
9.3. Cleaning/Maintenance Programs
· Adhereto hotel cleaning and maintenance programs
· Ensurea high level of cleaning is maintained in your work area
清洁/养护工作
· 坚持酒店的清洁和养护
· 保持维护所在工作区域的高度整洁
10. Communication/General沟通/日常
10.1. Meeting
· Attendand conduct departmental, and Interdepartmental meetings
· Conductdaily pre meal meeting with associates to keep them informed of updates, newdirections, policies and procedures and daily menu items
会议
· 准时出席各种会议
· 组织召开餐前会议，传达信息。
10.2. ManageWorking Relationships
· Prepareand conduct meeting and group presentations to keep staff/ management/ otherparties informed of hotel operations and other relevant issues
· Planteam systems and structures
· Setteam goals in consultation with team members according to hotel/ departmentgoals, policies and practices
· Managecross cultural communication
管理工作关系
· 准备和主持会议或小组展示向员工/管理者/其它组织通告酒店运作和其它方面的情况
· 安排工作小组的体系和结构
· 根据酒店/部门目标、政策和实际情况与工作小组成员一起制定小组目标
· 管理跨文化交流
10.3. Maintainand Implement Effective Interpersonal Skills
· Maintainpersonal presentation to hotel and Marriott Hotel standards
· Demonstrateprofessional attitude and behavior at all times
· Analyze,evaluate and improve personal performance on a continual basis
维持和实施有效的人际交流技巧
· 使个人表现达到酒店和万豪酒店标准
· 随时表现出职业态度和行为
· 以不断提高的标准分析、衡量、改善个人表现
10.4. QualitySystems
· Applyhotel quality assurance principles
质量体系
· 实施酒店质量保障原则
10.5. Complywith all Hotel and Corporate Guidelines
· Abideby the Marriott Group Code of Conduct
· Abideby the Marriott Group Employee Handbook
· Abideby the Hotel policies and procedures
遵守酒店和公司的所有工作指南
· 遵守万豪集团行为准则
· 遵守万豪集团员工手册
· 遵守酒店的规章制度
10.6. Communication
· Interactwith department and hotel staff in a professional and positive manner to fostergood rapport, promote team spirit and ensure effective two-way communication
· Dealeffectively with guests and workplace colleagues from a variety of cultures
· Workeffectively in a team
沟通
· 以职业的、肯定的方式与部门和酒店员工建立起亲密关系以促进团队精神和有效的双向交流
· 与具不同文化背景的客人和同事有效沟通
· 在团队内有效工作
10.7. AdministrationProcedures
· Prepareand maintain files, reports, letters, memorandums and other relevant businessdocumentation
· Ensurea daily logbook for the BQT is maintained with information as to covers,revenues, special events, quest praise and complaints and other noteshappenings. The logbook is left every night for Asst. Director F&Binformation & signature
· Ensureall reporting and servicing deadlines are met on a timely basis
行政管理
· 准备和维护文档、报告、信函、备忘录和其它相关业务资料
· 确保在餐厅的每日工作日志中记录下餐具情况，收入和利润，特殊事件，客人表扬和投诉及其它需记录下的事件。工作日志每天工作结束前需交给餐饮副总监过目和签字
· 保证所有报告和服务都按时完成
11. Carryout other tasks as directed by your Section Heads.
完成上级交待的其他任务
12. According to the operation needs, assist inoperation department service under arrangement.
根据酒店运营需要，在部门的安排下，随时参与酒店各运营部门的服务工作
