Key Responsibilities 主要职责:
1.Checks all disciplines and procedures in daily work to supervise staff provide high quality service for guests.
检查员工工作纪律及工作程序,督导员工按照程序和标准为客人提供高效优质的服务。
2.Gives guests immediate and complete attention to their requests and complaints and respond promptly and tactfully, report to supervisor if he/she can not solve it and assist them in handling the complains.
对客人的要求和投诉应给予及时的关注,及时作出积极反应,遇到不能解决的问题直接上报,并协助上级尽快解决问题。
3.Checks the accuracyof all statistics and report.
检查各项统计报表是否准确无误。
4.Monitors the performance of check in, check out and room change according to the established procedures.
按照临时人员入住登记条例规定督导员工认真办理入住退房手续。
*同等条件下中共党员优先
Key Responsibilities 主要职责:
1. Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures.
按照部门的规范和程序提供高标准的餐饮服务。
2. Communicates to his/her superior any difficulties, guest comments and other relevant information.
与上级领导交流有关疑难,客人意见和其它相关信息。
3. Provide guests with high standard service, found in the restaurant is not in conformity with the provisions of the situation and problems, improvement Suggestions to restaurant manager for rectification.
为客人提供高标准服务,及时发现不符合规定的情况及问题,并提出整改建议,协助餐厅经理进行整改,做到持续性
4. Ensure restaurant table of standard implemented correctly, before the operating site preparation and health condition.
开餐前严格检查场地准备情况及卫生状况,确保餐厅摆台标准的正确执行。
*同等条件下中共党员优先