Operational
营运
Provides fluent and efficient service in accordance with Hyatt standard.
在餐厅提供顺畅、有效的服务，确保这些服务达到凯悦标准。
Gives recommendation on service and responds guest Food and Beverage request as well as provides suggestion.
在服务的时候可以向客人推荐菜单，回答相关的要求并根据食物和饮料给客人一些建议。
Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.
根据顺序和程序为客人安排座位，点单并服务食物和饮料。
Has a thorough knowledge to all sides of MICROS System.
对MICROS电脑系统的各方面都要全面了解。
Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.
努力使我们的客人满意，让他们能经常光顾餐厅。
Takes food order and delivers foods to avoid unnecessary delay.
为客人点单和上菜，要避免不必要的延误。
Has thorough knowledge of menus and wine list.
掌握关于餐厅菜单和酒单的知识。
Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.
促销菜单并说服客人选择价格较高的食物以增加总收入，例如：汤，饮料，沙拉，甜点，等等。
Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action.
向餐厅经理/副经理报告任何困难或问题，以便于找到解决方法或是下一步的行动。
Maintain equality to both all equipments and customer requests.
保持所有的设备和客人需求是同等的。
Ensures table setting to accord to standard and operational requirement.
确保摆台是根据要求以及运作的需要。
Ensures that all tables are clean and tides up after dining over.
确保所有的桌子都是干净的并在每桌吃完后重新收拾。
Makes reservation accurately to customers and confirms dining pax.
要准确的为客人做预定并确定用餐的人数。
General
总则
Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
确保随时提供客人所需的服务，并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。
Consistently provides courtesy and professional service.
始终提供礼貌及专业的服务。
Maintains the updated understanding to hotel product knowledge, upsell activities, policy change and the efficient communication internally.
保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。
Attends the arrangement trainings of hotel and department accordingly to develop skills and knowledge.
根据安排出席酒店及部门的培训, 以提高技能和知识。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
以礼貌、高效的方式处理客人及员工的要求，如果不能立即解决他们的投诉和问题的话，要立刻报告，然后给予迅速的回复。
Is knowledgeable adhere to rules & regulations established in the Employee Handbook and the hotel’s policies concerning fire, hygiene and health & safety.
熟悉并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Ensures all Outlet employees maintain high standards of personal presentation & grooming.
保持高标准的个人形象和仪容仪表。
Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的接触。
Responds to request to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
