The OPERA computer system contains a comprehensive guest history option, and it is the responsibility of the Front Desk Supervisor to ensure that hotel has the best, most accurate and most personalized individual guest histories.
OPERA电脑系统中保存有全面综合的客史资料,前台主管要对酒店的客史档案负有责任。以确保客史档案是最好的、最准确的。
Responsible to ensure that all information relating to a reservation is keyed correctly into OPERA and is having the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.
要负责所有的预订资料准确地输入OPERA电脑系统中。要将错误减少到最少。准确真实的统计资料将保证整个酒店的正常运转。
Be concerned with staff discipline and staff performance and help to develop skills for all
staff within the section.
监督管理员工的日常工作并帮助本岗位员工提高工作技能。
To promote the Accor loyalty program to the guest according to the yearly target.
根据年度指标向客人推荐雅高集团忠诚计划方案
To promote the Accor customer survey program to the guest according to the monthly target
根据月度指标向客人推荐雅高客户满意度调查系统
Prevent the supplier go into the guest and kitchen area.
防止供应商进入客人及厨房工作区域。
Liase with Receiving Department to inspect the incoming goods. Verify receiving record of goods received and ensure the quality of goods received.
和收货部门一起监督物品的进库程序,确保所收物品已开出收货记录及达到质量标准。
Develop and enforce purchasing standards, policies and procedures.
可以对采购政策和程序的改进、实施进行建议。
Provide positive relations/ interact with highly diverse associates, department heads, local vendors, and corporate approved vendors.
与部门员工,部门经理,本地供应商、厂家保持积极的联系。
Ensure that a process exists for an immediate response to all purchasing department problems.
对其他使用部门的采购疑问能提供专业的服务。
Identify and resolve daily purchasing problems in a timely fashion.
对日常的采购问题进行及时有效的解决。
Attend in market surveys Once a month basis and report on price fluctuations.
参加每月一次市场询价并汇报物品价格的变动。
Provide and advise on sample testing of food, beverage, and other general items.
提供食品、饮料和其他物品的样本。
Ensure that Purchasing Manuals are kept up-to-date and only approved items are purchased. Purchase Order Logs should be maintained.
确保采购单货物的价格是最新的定价及只能购买被批准的货物,采购记录本必须及时更新。
Ensure to maintain efficient purchasing services to all user departments that meet their requirements.
确保达到对各部门所申请采购物品的要求并提供高效的服务。
Recommend best purchases and more economical and alternative new products to the user.
推荐最好的采购渠道,对申请人建议更经济及可供替代的物品。
Promote positive inter-departmental communications and co-operator.
促进部门内部及与其他部门的合作。
Responsible for distribute the Market list to suppliers.
每天负责分发每日采购单给供应商。
· Perform common duties as may be assigned by management.
履行由管理层指定的应尽职责。