High school diploma or equivalent in work-related training and experience.
Basic computer skills desirable.
Two to four years work experience as Team Leader in an outlet or Stewarding Department.
Preferable prerequisite knowledge in the Hotel, Restaurant or Travel industry.
· Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
在餐厅的前部迎接所有宾客和有可能的宾客,确保完成以下工作:
o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
o 确保在开始营业前餐厅准备就绪,侍应生和餐桌服务员都遵守开始营业规范。
o Ensure restaurant operating equipment is clean and in working order
o 确保餐厅运营设备的清洁并正常工作。
o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
o 按照酒店的规定保持工服和个人仪表的高标准。
o Welcoming guests to the Restaurant, by using the Restaurant name
o 迎客人光临餐厅,使用餐厅的名称。
o Inquiring if they have a reservation and noting it in the reservation book if they do
o 询问客人是否有预订,如有预定在预订册上做记录。
o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
o 为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录。
o Being attentive to guest requests
o 周到的满足客人要求。
· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐。
· Take telephone bookings and document in the Reservation book according to restaurant standards
接听电话订位并按餐厅的规范在预订冊上记录。
· Train wait staff and bus staff in hostess standards
按领位员的标准培训员工。
· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
周到的为客人服务,并尽可能解决客人的投诉,向上级领到报告所有事件。
· Maintain responsibility of cleanliness of hostess stations
保持迎宾台的清洁。
· Maintain responsibility of cleanliness of all menus and drink menus
保持所有菜单和饮料单的清洁。
· Assist with beverage service
协助饮料服务。
· Assist with food service
协助食品服务。
· Maintain detailed knowledge of menu, including daily specials
对菜单有具体的了解,包括每日特价。
· Ensure tables are cleared quietly and efficiently
确保迅速且高效的清理餐桌。
· Carry food and beverage trays in a safe manner to minimize breakages
安全的举餐盘使破损将到最低。
· Complete dockets accurately and clearly
准确和清楚的填写收据。
· Maintain current information on all general activities of the hotel
了解当前酒店所有的活动。
· Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information
与上级交流疑难问题,客人或内部客户的意见以及其它相关信息。
· Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
· Attends and participates in daily briefings and other meetings as scheduled
按计划参加并参与每日例会及其它会议。
· Attends and participates in training sessions as scheduled
按计划参加培训活动。
· Prepares in advance food, beverage, material and equipment needed for the service
事先准备服务所需的食品、饮料、材料和设备。
· Implements the hotel and department regulations, policies and procedures including but not limited to:
实施酒店和部门的规定、政策和工作程序,包括但不限于:
o House Rules and Regulation
酒店的规则和规定
o Health and Safety
健康和安全
o Grooming
仪表仪容
o Quality
质量
o Hygiene and Cleanliness
卫生和清洁
· Performs related duties and special projects as assigned
执行被分派的相关任务和特殊项目。